Donna was really lovely, kind and helpful. She explained everything clearly and put my mind at rest. As an Executor l am finding the whole situation very stressful but she reassured me and l felt much... Ver mais
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Veja o que dizem as avaliações
Hi I spoke to a lady called Donna regarding my late wife’s estate and she was very succinct and pleasant and also showed empathy to my present situation she explained everything that I needed to kno... Ver mais
I found the advisors to be very helpful and compassionate while helping me deal with my late father’s debts. I have never felt pressure from them to pay his debts asap. In fact the exact opposite! Tol... Ver mais
I was contacted on two separate occasions, both female operators were very professional, polite, friendly and helpful. They fully explained the reason for the call which I appreciated, they were there... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.
Informações de contato
Building 5, Floor 9, Exchange Quay, M5 3EF, Manchester, Reino Unido
- 0333 555 1051
- support@phillips-cohen.co.uk
- phillips-cohen.co.uk
4,8
Excelente
880 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Imran honestly made me feel so much…
Imran honestly made me feel so much getting in an already uncomfortable situation. Was very kind compassionate and professional thank you
14 de agosto de 2026
Avaliação não solicitada
Understanding people's situation
Understanding people's situation
14 de agosto de 2026
Avaliação não solicitada
Donna was very sympathetic regarding my…
Donna was very sympathetic regarding my circumstances and very helpful
13 de agosto de 2026
Avaliação não solicitada
Very polite.
The man i spoke to was very easy to talk to & very understanding, very polite & friendly, my enquiry was solved.
12 de agosto de 2026
Avaliação não solicitada
Amazing experience at a difficult time…
Amazing experience at a difficult time when my father had passed away. Our contact was calm, clear, logical and hugely professional. Highly recommend.
11 de agosto de 2026
Avaliação não solicitada
Donna the advisor I spoke to …
Donna the advisor I spoke too was lovely, very helpful and informative. Thank you ☺️
11 de agosto de 2026
Avaliação não solicitada
Call handler helpful
Call handler helpful, respectful and efficient
10 de agosto de 2026
Avaliação não solicitada
Very easy to deal with
Very easy to deal with. The agent was informative and made the process easy to carry out.
10 de agosto de 2026
Avaliação não solicitada
Outstanding bill due to bereavement
Due to a bereavement there was an outstanding utilities bill we were unaware of. Malcolm( cant rember his name sorry) Was very helpful, explained the options, next steps etc. He was compassionate and took his time. Nothing was rushed to sort out the issue. No 'bully-boy' tactics. Felt very relieved with his advice
8 de agosto de 2026
Avaliação não solicitada
The man put me at ease
The man put me at ease, explained the reason for the call. He asked a few questions. The whole thing was just like a polite conversation.
8 de agosto de 2026
Avaliação não solicitada
my advisor Joe was very helpful and sympathetic
my advisor Joe ( i think ) was really helpful and explained everything to me as he was asking the questions we settled on closing the account for my late fiance and it’s put my mind at ease so thank you
7 de agosto de 2026
Avaliação não solicitada
The matter was perfectly explained and…
The matter was perfectly explained and dealt with very professionally.
7 de agosto de 2026
Avaliação não solicitada
Extremely efficient
Extremely efficient , informative, understanding &sympathetic
6 de agosto de 2026
Avaliação não solicitada
Very nice lady
Very nice lady, knew all the facts and figures, very confident and polite.
6 de agosto de 2026
Avaliação não solicitada
Bereavement
I spoke with Donna.
All I can say was that she was helpful, kind and absolutely dealt with my situation perfectly.
It was regarding a bereavement so this was especially helpful to me in these circumstances
5 de agosto de 2026
Avaliação não solicitada
He was very helpful
He was very helpful. Explained everything clearly and was positive and polite.
5 de agosto de 2026
Avaliação não solicitada
Phillips and Cohen
Phillips and Cohen
Staff very kind and helpfull
3 de agosto de 2026
Avaliação não solicitada
Emailing my 25 year old deceased son’s…
Emailing my 25 year old deceased son’s personal email address (after suicide three months ago) chasing a debt is just the sickest thing imaginable for our grieving family - may you (eventually) rot in hell with your appalling business model that places financial gain over any kind of human decency
31 de julho de 2026
Avaliação não solicitada
Resposta da Phillips & Cohen Associates (UK) Ltd.
Good morning Mr Dendle, please accept our apologies for any inadvertent upset caused. We use the contact information provided to us in good faith and it is never our intention to cause any form of upset to grieving families. We will review the case internally to understand how we can make improvements. Please accept our sincerest condolences for the loss of your Son & wishing you all the very best.
very kind and helpful
Joanne was very kind and helpful during my call with her to help me understand my deceased mother’s account.
I was quite emotional and she provided a calm and reassuring service.
31 de julho de 2026
Avaliação não solicitada
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