Donna was really lovely, kind and helpful. She explained everything clearly and put my mind at rest. As an Executor l am finding the whole situation very stressful but she reassured me and l felt much... Ver mais

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Veja o que dizem as avaliações
Hi I spoke to a lady called Donna regarding my late wife’s estate and she was very succinct and pleasant and also showed empathy to my present situation she explained everything that I needed to kno... Ver mais
I found the advisors to be very helpful and compassionate while helping me deal with my late father’s debts. I have never felt pressure from them to pay his debts asap. In fact the exact opposite! Tol... Ver mais
I was contacted on two separate occasions, both female operators were very professional, polite, friendly and helpful. They fully explained the reason for the call which I appreciated, they were there... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.
Informações de contato
Building 5, Floor 9, Exchange Quay, M5 3EF, Manchester, Reino Unido
- 0333 555 1051
- support@phillips-cohen.co.uk
- phillips-cohen.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I learnt more from this lady called…
I learnt more from this lady called Donna in 20 minutes than all the companies in the last 2weeks
Kind
Kind , respectful, knowledgeable and helpful . Thanks for your assistance at a very difficult time.
The gentleman was very helpful didn’t…
The gentleman was very helpful didn’t make me feel silly . Explained things very clearly.
Bereavement
This interaction with this company was regarding my late wife so could have been very uncomfortable. However I was looked after by Ilyana who is an absolute credit to this organisation. She was professional, friendly and very thoughtful for the conversation we were having. We got everything sorted very quickly and easily and she showed real depth in how much she cared. Thoroughly recommend this company and Ilyana
The agent was kind,thoughtful and so…
The agent was kind,thoughtful and so helpful, an asset to the team. Thankyou somuch.
Help at difficult times
As Executor for a friends will this has been a difficult time especially ensuring outstanding bills etc will be paid when funds available. Phillips and Cohen have been consistently helpful - a great and valued service - customer care is exemplary.
Was so caring and understanding and…
Was so caring and understanding and made me understand that I haven't got to worry about a thing
Matt
Matt , customer advisor
He was compassionate towards myself while dealing with my late moms enquiry, he was polite, efficient and explained every to me and what he thought was best going forward with mom’s estate
Compassionate support and advice
At a very difficult time the person I spoke to was incredibly helpful and supportive guiding me through the process
The staff there are so lovely
The staff there are so lovely, they help me every time and take the time to talk me through processes I am unfamiliar with and make sure I am happy with everything. They have made handling my mums affairs after her passing much easier for me. I am never on hold for long and feel well supported by them.
Respect
The lady I spoke to was very understanding and offered support, comfort and I believe genuine sympathy which was much appreciated.
Compassionate and helpful staff
Ryan was extremely compassionate and helpful when i had to contact the company today. Very happy with the service received
Compassionate and considered
Representative from Phillips &Cohen in touch regarding my deceased mother's utility bill on behalf of OVO. Compassionate, helpful and considered conversation reassuring me that I am taking the correct steps in dealing with a bill.
Kind and patient letting me speak
Kind and patient letting me speak. Very kind about the loss if my beautiful husband. Calm and to the point. Nothing was problematic - he put me at ease as he was above all - human which is the most important quality to have in my opinion. Thank you for a very pleasant phone call.
Donna L
Donna L, the agent I spoke with was very helpful and efficient. She was empathetic and kind. Thank you
The person I spoke to was extremely…
The person I spoke to was extremely helpful and explained everything fully and in detail.
He was certainly understanding to my bereavement.
Very helpful and compassionate
Very helpful and compassionate. Much appreciated.
The lady i spoke to was very helpful…
The lady i spoke to was very helpful and made the whole process very easy
Excellent
The help and advice I received was given clearly, along with enquiring that it was understood by myself, before continuing onto another piece of information that I needed to know.
Excellent
The contact that called me was very…
The contact that called me was very respectful and understanding of my comments regarding the financial situation of my sisters estate.
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