Donna was really lovely, kind and helpful. She explained everything clearly and put my mind at rest. As an Executor l am finding the whole situation very stressful but she reassured me and l felt much... Ver mais

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Veja o que dizem as avaliações
Hi I spoke to a lady called Donna regarding my late wife’s estate and she was very succinct and pleasant and also showed empathy to my present situation she explained everything that I needed to kno... Ver mais
I found the advisors to be very helpful and compassionate while helping me deal with my late father’s debts. I have never felt pressure from them to pay his debts asap. In fact the exact opposite! Tol... Ver mais
I was contacted on two separate occasions, both female operators were very professional, polite, friendly and helpful. They fully explained the reason for the call which I appreciated, they were there... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.
Informações de contato
Building 5, Floor 9, Exchange Quay, M5 3EF, Manchester, Reino Unido
- 0333 555 1051
- support@phillips-cohen.co.uk
- phillips-cohen.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service very good customer support
Great service very good customer support
Matt was amazing
Matt was amazing! He really helped and reassured me. This is how “perfect” customer service should be. Thank you
Ciaran was amazing very sympathetic and…
Ciaran was amazing very sympathetic and professional. This was in relation to my late father and he dealt with me amazingly. Sorry if the spelling of his name is wrong.
Extremely efficient
The gentleman I spoke to was very very efficient. Informative. Showed compassion. Answered my queries in a professional manner. Very good experience with them
My experience
Both the agents I spoke to today were very kind and considerate of our loss. Especially the lady I spoke to secondly was very compassionate. sensitive matters as this need this kind of understanding and kindness and I would like you to personally thank the lady I spoke to.
As always very polite and friendly…
As always very polite and friendly service
The lady i spoke to was very polite and…
The lady i spoke to was very polite and compassionate, which was very much appreciated.
The staff are so helpful and caring
The staff are so helpful and compassionate!! Without any doubt they have been the best company I’ve had to deal with since my father passed away …
Thank you so much for being exemplary in every way…
Complaint
Extremely friendly, polite and helpful service.
Very helpful put my mind at rest and…
Very helpful put my mind at rest and dealt with the issue very professionally
Excellent customer care
The 2 young men I spoke to were so kind, respectful and sympathetic to our situation following the death of my mother. They display real empathy and a conviction to helping resolve the situation.
I am getting correspondence which is…
I am getting correspondence which is nothing to do with me and this time it would appear that the Agent actually listened to me.
Very satisfied
Extremely polite, empathetic and professional. Dealt with my issue very quickly, an efficient service.
A positive experience
Spoke to Malcolm today who was extremely helpful and reassuring. Made what could have been an upsetting call for me really easy to deal with.
The call was answered quickly
The call was answered quickly, which is great.
Very polite member of staff and helpful too. Did not rush to end the call. A credit to your company.
Matt was very polite
Matt was very polite, very calming and sounded very compassionate. His advice was extremely helpful and eased all my anxieties about the process. I wish OVO had put me in contact with your company from the start, that would have helped reduce my stress as I felt I was being listened to and guided in the best direction for myself.
The rep was excellent and made me feel…
The rep was excellent and made me feel at ease. She talked me though everything and handled my case extremely smoothly. I highly recommend Donna as she was very compassionate to my case.
Donna was extremely helpful and solved…
Donna was extremely helpful and solved all our concerns in one phone call
agent was very helpful
The agent was very helpful with my inquiry and put my mind at rest
Donna provided some much needed clarity…
Donna provided some much needed clarity and advice at a time when everything is stressful and rather confusing. I was glad to talk to her and as things are very much ongoing I will be talking to her again. Thank you Donna.
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