Philo Avaliações 290

Title: Disappointing Experience with Philo

I'm writing to express my disappointment with Philo's service and policies. After subscribing for 3 months, I switched to a more budget-friendly option with more channels. To my surprise, Philo deducted a payment on 7/5 despite my inactivity. When I requested a refund, I was informed of their "no refund" policy.

I find this policy unacceptable, especially considering I hadn't used the service in months. It's not about the money; it's about the principle. I urge potential customers to explore alternatives like Friendly, which offers more channels at a better price.

My experience with customer service, specifically Miki H., was unhelpful. I'm warning others to carefully consider Philo's policies before subscribing.

Philo are scammers. For some reason I had a duplicate account (unclear how that happened), and when I canceled my account a year ago they continued charging me. I got in touch with their customer service team and a supervisor (who just repeat canned responses over and over), and they could see that I canceled and had never opened the app for the past year, but “Philo has a no refund policy” even for cases where there are duplicate charges. That is a scam.

Do NOT trust Philo. Do NOT give them your money. Do NOT trust them to look after their paying customers or use any common sense. Steer clear of this company and understand that they will only ever give you canned responses and they will never talk to you like a human being.

Yes love the app but the commercials are 5-10 minutes and now the show is gone off understand advertising is necessary but they can cut back on them for the money they want every month I just want to enjoy my show without all the interruptions every 2 scenes!!!!!!!!!

I only want to watch jersey shore and its $30 a month with a ton of commercials.
Id rather pay $30 for the entire show on Prime one time.
No commercials.

Ok, I lo e the streaming app, however, do you think it would be possible to stop, or at least reduce the number of commercials for Lighting Casino. I mean really, 3 to 4 ads during very break. I must say, it seems like a little much.

Just too many ads, as much time for ads as content..after 45 minutes or so this is too annoying and tedious to enjoy show

I’ve paid to watch something and every 5-10 minutes, there’s 3 minutes of adverts. Absolutely disgusting. If you pay for something, that normally bypasses the need for ad revenue, but obviously philo don’t care at all.

I a perplexed that they ask for me to upgrade to watch certain things, when in fact, I am already paying for premium!?! So wtf? It has a lot of programming I enjoy, but like many have already stated too many commercials. and I agree that inappropriate ones are playing on "family and children oriented channels". I could careless about the adult oriented commercials on the adult channels, but it's widely inappropriate on cartoon and family channels ffs! The length of the commercials are utterly ridiculous.

This app freezes so much but what's most annoying is all they're showing is disgusting insect commercials during shows and movies. Every commercial is about gross roaches. Do better PHILO WE ARE PAYING FOR THIS SERVICE! I may cancel for this reason

You pay $28 to watch more commercials than the actual program you paying to watch!!!
The commercials are actual longer than the tv show program

scam. made me call India and I had to give them access to my cpu to cancel.I refused and was charged. I was only able to cancel on the website when my trial was over. it is a new scam the credit card company knows but dose not care.

unskippable ads no matter how much you pay. I tried deleting my account with them because I know I would never use them again, and they told me it would take 45 days to delete my information. I escalated to a manager and they said all they could do is follow up with them with an email. there is no direct phone line to the "tier two team" that handles account deletion. this is completely unacceptable. Account deletion should take one minute. The only reason I can think of that they would do this is to sell my information to data brokers, which the manager I spoke to did not directly deny that. NEVER use this streaming service. I hope this entire company goes under

They are horrible! Never received the free trial advised to try a different email, now emails used still no free trial! The customer service is horrible! Don’t use this company at all!

If I could give Zero stars I would!I subscribe April 25,2025.I was never able to watch anything through the Philo Scamming App!I unsubsidized and call for a refund and these scammers won't give me a Refund of 30.17 is what they took out my account.DONT MESS WITH PHILO

I requested to have my payment date moved to have a better fit for my budget, I've had to call every single month due to incompetent customer service representatives who don't listen to simple requests.

I have had Philo for several years and no complaints until now,Same stupid Emerald nuts commercial over and over ,I hear it in my sleep now it's been so many times.Please remove

I'm so surprised that I paid basically 30$ for one month of service. With a few 3 minute long commercials, plus all the 15 seconds & 1 -2 minutes ads. Why? Philo use to be amazing. I don't know what's happened.

Charging me a $2 fee based off my zip code!

Philo is a wonderul change from dish and cable. We actually see more of the programing we want without the high price for garbage on other providers. ! would have went 5 star but the guide is a little clumsy and home page is to cluttered.

we had a subscription to spectrum cable paying 280 a month with internet. i now have every channel i had with spectrum for 28 a month plus paying for internet. we have been very happy with philo. yes there can be a few issues with buffering and such but well worth the saving. i am wondering why we didnt switch sooner. the only thing i miss is local news and weather. we dont watch sports so thats not a problem for us.