PHMG Avaliações 2.318

I would strongly caution anyone considering PHMG.

My experience has been extremely disappointing. During the sales process, several assurances were made to get us to sign up, including pricing reductions and flexibility around the contract. However, once we were locked into the agreement, the communication and tone changed completely.

What was promised during onboarding does not match what is now being enforced. When attempting to clarify or act on the options that were previously discussed, we were met with rigid responses and pressure tactics rather than solutions.

It feels like a classic bait-and-switch approach: attractive promises upfront to secure the contract, followed by a very different interpretation of those promises later.

If you are considering PHMG, I strongly recommend getting every single commitment clearly documented and reviewing the contract very carefully before signing.

I had a great call today with Michael and he answered all of my questions and concerns. I'm excited to get our phone scripts updated and look forward to a great working partnership. He helped me understand the process and showed me ways I could integrate tools into other areas of marketing.

PHMG has been an outstanding partner for our business audio services. Their team took the time to understand our brand and created a customized on-hold and messaging experience that truly reflects who we are as a company.

The audio quality is excellent, the voice talent is professional, and the production value is top-notch. What really sets PHMG apart, though, is their customer service. Their team is responsive, attentive, and always willing to make updates quickly whenever we need them.

If you’re looking for a company that delivers high-quality, personalized audio with exceptional support, I highly recommend PHMG.

Excellent service. Prompt and professional, great communication via email to get things sorted.

Great customer service. Michael is very attentive and makes sure our voice recordings are exactly what we want.

Great experience working with PHMG. Professional team and excellent support throughout the process.

Thank you to the team at PH Media for providing the out of hours recordings for our telephone system for many years. The service is always efficient and delivered in a timely manner.

A great & very professional company to deal with!
Delivered exactly what was discussed in a very timely, efficient manner, a true pleasure to deal with from start to finish. Couldn't recommend PHMG more highly...Thank you!

My experience with PHMG was disappointing due to what felt like very aggressive and pressurised sales tactics.

Even before the scheduled meeting, the volume of calls and emails was excessive. It gave the clear impression that there was strong pressure to secure a sale, rather than a focus on understanding whether the service was actually right for us.

During the call itself, I was told that if I signed the contract immediately, I would receive a 40% discount. However, when I said I wanted to take the contract away to read it properly and think about it, I was told the discount would no longer apply and I would have to pay the full amount.

This felt like a clear pressure tactic designed to force an on-the-spot decision without giving reasonable time to review the terms. No customer should feel penalised for wanting to properly consider a contract before signing.

Overall, the experience felt uncomfortable and sales-driven rather than professional and consultative. I would strongly advise others to take their time and not feel pressured into signing anything immediately.

Joanna is an absolute joy to work with. She takes her time to listen to all of your problems and come up with a solution that fits your needs.

Communicative, friendly, helpful, easy

NEGATIVE a Million Stars

DO NOT GET TRAPPED IN THEIR CONTRACT, LACK OF FOLLOW UPS AND LACK OF DIGNITY.

THERE IS A FACEBOOK GROUP ONLINE CALLED "PHMG UNFAIR CONTRACT TERMS" take that into consideration . Do Not move forward with them!

Not only have we enjoyed the level of professionalism that PHMG has brought to our business through voice, but the customer service I have received has been exceptional.

If you are lucky enough to have my account manager, Joanna K. you will know you are in good hands right away from her follow up and attention to detail!

Anis has been very patient and informative.

I’ve been consistently impressed by the outstanding customer service from Alastair and the team at PHMG. They’re efficient, prompt, and reliable, always proactive and never anything less than professional. The diversity of their service offering continues to exceed expectations, especially when it comes to playlisting. I particularly love how their team curates such a comprehensive selection of tracks to suit any genre we need, perfectly aligning with our social content strategy and campaign themes. It’s a pleasure working with a partner who understands both creative nuance and commercial urgency.

We got a new customer service liaison, Struan Rae and he is outstanding. Very attentive to detail, very strategic, has great follow through and is a stellar representative of PHMG. We are thrilled to be working with someone like this and intend to keep our business with PHMB because they take customer service very seriously. Delightful to work with them, and Struan.

We got a new rep named Michael and he has been so quick with response times, receptive of what we need as a company, and quick to implement desired changes. The pricing is quite fair for what they offer, and they can really cater anything towards your needs. Would definitely recommend to others. Michael is also very friendly and personable, was nice working with him, and I'm sure it will continue to be!

Olivia Flint has been an excellent Account Manager — professional, responsive, and highly organised. She takes real ownership of matters, communicates clearly, and ensures everything progresses smoothly. A genuine asset to the team and a pleasure to work with.

Emily was very helpful. I am excited to re-energize our voicemail in 2026 thanks to her and her team!