Phoenix Care Avaliações 

63
O TrustScore é 3 de um total de 5

2,9

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Having trusted Phoenix Care with support for my brother, I feel totally let down. Carers not showing up, Ever Since a safe guarding incident was reported, they all of a sudden say they don't have ca... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Phoenix care in Bath have helped our family look after our two elderly parents over the last few years. The service we have had has been exemplary . Tom and the team have gone above and beyond to mak... Ver mais

Avaliado com 1 de um total de 5 estrelas

My friend, who trusted this service with her care, was subjected to inappropriate and deeply personal questions by a male carer named Clyde. He questioned her about her intention to marry someone of... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I would highly recommend Phoenix Care Bath. Tom and his team are reliable, always arriving on time and carrying out their work to a high standard. They are kind, considerate, and take care to make sur... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de assistência médica domiciliar
  2. Ajuda com serviços domésticos

Escrito pela empresa

Phoenix Care is a small, local homecare provider dedicated to delivering personalised, professional support to people in their own homes across Bath and the surrounding areas. As an independent care company, we pride ourselves on offering a more personal approach than larger national providers, taking the time to truly understand each individual’s needs, routines, and preferences. We believe high-quality care starts with strong relationships. Our team works closely with clients, families, and healthcare professionals to provide reliable, compassionate support that promotes independence, dignity, and wellbeing. Whether someone requires companionship, assistance with daily living, medication support, or more complex care, we tailor every package to the individual rather than offering a one-size-fits-all service. At Phoenix Care, continuity and consistency are extremely important to us. We aim to provide familiar carers wherever possible, helping clients feel comfortable, secure, and valued in their own homes. We are fully registered with the Care Quality Commission (CQC) and committed to maintaining the highest standards of safety, professionalism, and person-centred care. Our reputation is built on trust, responsiveness, and genuine compassion for the people we support every day.


Informações de contato

2,9

Bom

O TrustScore é 3 de um total de 5

63 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 77% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,9

Todas as avaliações

(63)

14 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Tom and the team

Tom and the team, Donna, Nigel, Michele and Jackie, provided a very high level of care that with out doubt meant my Mum's last few months were spent as comfortable and pain free as possible. There was a nothings to difficult attitude and the care provided surpassed out expectations. I would certainly recommend Phoenix Care

27 de novembro de 2023
Avaliação não solicitada
logotipo da Phoenix Care

Resposta da Phoenix Care

Thankyou for your kind words Tom. I've passed your review onto Donna's team who will appreciate the feedback.

Avaliado com 5 de um total de 5 estrelas

Thank you Phoenix

I look after my wife who is bed-bound. Over the past 18 months Phoenix have provided three care visits per week. They have also arranged twice daily visits when I wanted to go away for a week. The carers have always been reliable, friendly and done a good job, reducing the burden on me.

7 de novembro de 2023
Avaliação não solicitada
logotipo da Phoenix Care

Resposta da Phoenix Care

Thankyou John: we are so pleased to have been able to support you and your wife. I have passed your words on to Lisa and the team who will really appreciate the feedback

Avaliado com 5 de um total de 5 estrelas

The Phoeix

We have now enjoyed around five years of Phoenix Care, and I do mean 'enjoyed', for we have made some very caring friends in that period. They are becoming part of our family, being so helpful and caring for my wife. Rosters are always filled eventually and I can think of only one occasion in those five years when we haven't had a carer. Tom and his crew do a great job in running this operation efficiently and in a very friendly manner. We have never regretted choosimg Phoenix and have encountered many really lovely people along the way.

7 de novembro de 2023
Avaliação não solicitada
logotipo da Phoenix Care

Resposta da Phoenix Care

Thankyou Barry. I have passed on this feedback to Donna and the team who will realy appreciate your words. Thankyou for continuing to engage Phoenix for the ongoing support of your wife, which we very much enjoy as well!

Avaliado com 5 de um total de 5 estrelas

Very competent care agency

Phoenix have looked after my mother for the last 3 years and the standard of care they provide has been excellent. On the whole the carers have been highly impressive- competent, sympathetic, full of good advice and genuinely lovely people to be around - and the management is supremely hands on and responsive. As a family we feel very supported and well looked after. I would have no hesitation in recommending this very competent company to families requiring care.

10 de março de 2023
Avaliação não solicitada
logotipo da Phoenix Care

Resposta da Phoenix Care

Thankyou for leaving a review Sophie! I'm glad you are having a good experience with our service.

Avaliado com 5 de um total de 5 estrelas

I have been working with phoenix for 2…

I have been working with phoenix for 2 years now.
Can honestly say it's the best care company I have worked for ..
All office staff and managers so nice really do look after there staff...we're all a good team and organised ..what I really like about it is we see our clients all the time so it's nice for them aswell ..
I absolutely love my job .

2 de março de 2023
Avaliação não solicitada
logotipo da Phoenix Care

Resposta da Phoenix Care

Thankyou very much and I'm glad you're enjoying working here!

Avaliado com 5 de um total de 5 estrelas

I've worked for phoenix for 6+years

I've worked for phoenix for 6+years. I can honestly say there is never a dull moment. I care for and support a wide variety of clients. I am kept up to date with training and feel totally supported by the office staff and colleagues.

26 de fevereiro de 2023
Avaliação não solicitada
logotipo da Phoenix Care

Resposta da Phoenix Care

Thankyou for all your hard work Donna! You're at the heart of a lot of what is good about Phoenix and needless to say we're looking forward to the next 6 years...!

Avaliado com 5 de um total de 5 estrelas

phoenix as an employee

phoenix really is the best workplace. I feel completely supported by everyone I work with, we have amazing clients who are a pleasure to spend time with and I love enabling people to live independently. I feel incredibly fortunate to be part of the team!

24 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I’ve worked for Phoenix for two years…

I’ve worked for Phoenix for two years now and I was worried to originally take the jump back into this kind of care work compared to what I was previously doing. But I can honestly say I’m so glad I did. It’s lovely to work for a company that not only has clients health and well-being at the forefront of everything they do but also the staffs too. My personal experience is that Phoenix is very accommodating for anything you require from training right up to the support they give you as an employee. We are highly valued by them and I’ve never felt like I’m just a carer or made to feel like I’m replaceable like I have done previously with other companies I’ve worked for.Whenever anyone asks I tell them how much I adore my job and the people I work alongside and care for.

24 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Teamwork

I enjoy working with Phoenix because I feel we -- everyone on the teams -- are partners and the teamwork is truly collaborative. It has certainly fostered my sense of vocation; it's incredibly important to feel that you're listened to, and I also know that I have learnt an awful lot from others (not least clients). I have met some wonderful clients and it has been fantastic to know that we have made such a difference to a person's wellbeing, health and happiness. And, as I said, I have learnt so much from them.

24 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Proud employee of Phoenix Care SW

I am proud to work for Phoenix Care South West. The management and senior staff are very supportive. We are paid fairly and rewarded through incentive programmes. Phoenix provide great training opportunities and regular supervisions.
As a Personal Assistant, one of the best things is that I can choose the type of clients I would like to support, around hours that suit me.
My colleagues are hard-working and professional, with a wide range of experience and skills. We complement each other and are often commended by our clients for the support we give them.

24 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I like to work for Phoenix

I like to work for Phoenix because all people there are friendly and responsible. Tom Greenwood is very caring and helpful to everyone in the company and to our clients as well. 🙂

24 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I would highly recomend working for…

I would highly recomend working for Phoenix.They take on a wide range of clients which gives you the opportunity to specialise in one area of interest if you wish, or enjoy the diversity of several clients with different needs.
The office staff, are very down to earth, approachable, compassionate and understanding, and are always ready to help with any problems you may encounter.

24 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very good place for work

Very good place for work. Communication between management and staff is great. They are always understanding and supportive.
Training offered often to help with development and skills. Flexibility in working hours depending on your preference. Thank you

24 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Phoenix Care - our experience

Phoenix care have been the care providers for my father for the last two and a half years. We had a lovely, caring, professional team that went above and beyond to look after my dad and also to help my brother and I with his care. The whole team were caring, attentive and really understanding of his care needs. Pheonix care as a care provider were so supportive to us as a family navigating us through some very difficult times, losing our mother and the very painful decision to get dad into full time care. They did their utmost to support us. I can’t thank them enough for all their support and understanding.

11 de agosto de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Five Star!!!

Five Star!!!
From the moment I first spoke to the office to enquire about care for my elderly father, the help and kindness was forthcoming from everyone I dealt with. The carers that subsequently looked after my father could not have been kinder and looked after him so well, remaining professional at all times. I will always be grateful that Carine may well have saved my fathers life as he had a stroke and she stayed with him until the paramedics arrived. She was a star.
It was a pleasure to deal with Phoenix Care.

8 de maio de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent care

The team are excellent and my parents have great care

2 de fevereiro de 2022
Avaliação não solicitada
logotipo da Phoenix Care

Resposta da Phoenix Care

Thank you very much for your kind words, its really appreciated by our PAs. Tom

Avaliado com 5 de um total de 5 estrelas

Friendly and Helpful.

Tom was really friendly and helpful. I’m grateful that he was able to provide support at very short notice. He managed to arrange an assessment within a couple of days and Kate was lovely. Dad was really happy with the support provided and we had peace of mind for the days when we were unable to visit. Thanks to Tom and all the Phoenix team.

23 de dezembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This is a great at home care service…

This is a great at home care service that has gone above and beyond to step in and assist my dad who has dementia because my mum wasn’t able to manage everything any more

Kind empathetic staff who listen and then help brilliantly

23 de abril de 2021
Avaliação não solicitada

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