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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I’ve ordered multiple times from Pillows.com and have always had amazing service and fast delivery times. I had an issue with an order due to an outside factor, and Dana from Pillows.com fixed it quic... Ver mais

Avaliado com 5 de um total de 5 estrelas

Unbelievably helpful. Ordered two king pillows, minor mix-up by me and received back sleeper pillows, not the side sleeper as I thought ordered. Wrote and inquired, given specific instruction... Ver mais

Avaliado com 2 de um total de 5 estrelas

I was really excited to finally have the perfect pillow after finding it every time I slept at a Hilton. I was impressed by how quickly it arrived and I like the values of the company. However, after... Ver mais

Avaliado com 5 de um total de 5 estrelas

The order shipped and was delivered in a timely manner. My wife had made a statement about the pillows we had in a popular Las Vegas Hotel Casino and it gave me the idea for Christmas. They are exactl... Ver mais

Detalhes da empresa

  1. Loja de Roupas de Cama
  2. Loja de artigos domésticos

Informação fornecida por fontes externas variadas

Hotel Pillows at Pillows.com. Your source for hotel bedding, goose down pillows, feather pillows and hotel pillow collections.Sleep on our luxurious Pacific Coast Feather Company down pillows and find out why high quality down pillows will give you the...


Informações de contato

  • South Valentia Street 2200, 80231, Denver, Estados Unidos

  • pillows.com

4,1

Muito Bom

O TrustScore é 4 de um total de 5

121 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 85% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Better sleep

Found these pillows at at a hotel stay. Best sleep ever. No neck pain no waking up in middle of the night. Great sleep. I had to find where to get these pillows. I can’t thank ya enough for improving my sleep

14 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Easy return and up to date…

Easy return and up to date communication!

13 de novembro de 2025
Avaliação não solicitada
logotipo da Pillows.com

Resposta de Pillows.com

Thank you Henry for your review. Sorry you had to return your order. If you need some pillow recommendations, please email us at sleepbetter@pillows.com

Avaliado com 1 de um total de 5 estrelas

The pillow is nothing like described

The pillow is nothing like described. It is much harder, so I am not able to use it.

12 de novembro de 2025
Avaliação não solicitada
logotipo da Pillows.com

Resposta de Pillows.com

Hi Regina!

Sorry to hear the Eco Smart is too firm. You are still within the 30 days to return with money back. You can also exchange for a soft pillow. Please email sleepbetter@pillows.com for help.

Best,
Pillows.com Team

Avaliado com 5 de um total de 5 estrelas

Recommended for me= A+

I had messaged and asked what type of pillow would be recommended for my situation and one was suggested and I LOVE it! Best pillow out of tons that I have tried! Thank you so much!

6 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I found the pillows I needed

I found the pillows I needed! I slept in a nice hotel not too long ago and took pictures of the make. Pillows.com were the only ones who had them. They delivered them so quickly! They were not super expensive either and their customer service is A++ highly recommend. I’ll definitely get more needs with them.

25 de setembro de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

My pillow has almost no fluff

My pillow has almost no fluff. Disappointed. My Amazon pillows came in better shape.

5 de agosto de 2025
Avaliação não solicitada
logotipo da Pillows.com

Resposta de Pillows.com

Hi Heather!

Sorry to hear you did not love your feather pillow. Place them in the dryer on low heat for 1 hour to give them a good fluff. The feathers are probably compressed. If you need help returning email us at sleepbetter@pillows.com.

Best regards,
Pillows.com Team

Avaliado com 1 de um total de 5 estrelas

Just opened the pillow up and they…

Just opened the pillow up and they clearly cut off one tag, and on the other side VERY haphazardly sewed the brand tags (in the wrong colors) on it.

18 de julho de 2025
Avaliação não solicitada
logotipo da Pillows.com

Resposta de Pillows.com

Thank you for reaching out, and I’m so sorry for the confusion and concern with the tags on your pillow.

IHG recently updated the branding on their hotel pillows, and new stock now features black and white tags instead of the older orange ones. What you’re seeing is part of that brand transition.

Rest assured that you received a brand-new, authentic IHG pillow, and not a used or altered item. We’ve also sent a detailed email following up on this issue—please refer to that message for additional information and support regarding your order.

If you have any other questions or concerns, we're here to help!

Warmly,
Pillows.com Team

Avaliado com 2 de um total de 5 estrelas

The medium option was not available

The medium option was not available, so I opted for the soft version. I don’t believe I even received the correct pillow.
Caused lots of neck pain and I sent it back.

7 de julho de 2025
Avaliação não solicitada
logotipo da Pillows.com

Resposta de Pillows.com

Hi Jessica,

I’m sorry to hear that the PureCare Bamboo Memory Foam Pillow in Soft wasn’t a good fit for you. I checked our records and didn’t see any emails indicating that you received the wrong pillow—if there had been a shipping error, we would of course be happy to make it right right away.

It looks like your return is already set up and ready to go. If you need help with anything else or have questions about finding a pillow that’s just right for you, our bedding experts are always here to help!

Warm regards,
PIllows.com Team

Avaliado com 5 de um total de 5 estrelas

Best Pillows ever made!

I worked for the company that originally created the fossfill pillow. I love them and would always recommend the best pillow ever made. Thank you Lars Foss!

9 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The pillow came right away

The pillow came right away. It is very comfortable. I was wanting a pillow like I had in the hotel in Rochester, MN when I was having treatment at Mayo. It was just like my great pillow there. Thank you!

2 de junho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

To me they have a horrible return policy

To me they have a horrible return policy making customer pay for returns on $180 worth of pillows which are made in China i wouldn't recommend them to anybody. They say you have to check mark a box which still makes you pay a close to $3 fee for returns in US i never saw any such box and did not uncheck it but I still had to pay for returns shipping. I also bought one so called Jumbo pillow and it was no bigger than Queen Size .

7 de junho de 2025
Avaliação não solicitada
logotipo da Pillows.com

Resposta de Pillows.com

Hi Paul,

Thank you for your feedback. I’m sorry to hear you’re unhappy with the return process. We understand return shipping fees can be frustrating, but as a small, Veteran-Owned business—not a large company like Amazon—we aren’t able to cover those costs and still keep our prices fair.

The Jumbo pillow size is 20" x 26", which is actually slightly smaller than a Queen size. We include detailed sizing information in the product descriptions to help with selection, but I’m sorry to hear there was any confusion.

There is a box during the return process that allows customers to opt out of the return label fee, though it’s easy to miss, and we appreciate you bringing that to our attention.

We truly value your support and hope you'll consider giving us another chance in the future.

Warmly,
Dana
Customer Experience Team
Pillows.com

Avaliado com 5 de um total de 5 estrelas

IHG Hotels Pillows

Appears to be the exact pillow used in the IHG hotels. Maybe a little pricey but very nice pillows. Also had the protective covers to match.
The order process was easy and product shipped and arrived on time.

19 de maio de 2025
Avaliação não solicitada

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