Pinnaclewarranties Avaliações 

Worst company ever, took my vechile away to repair it,came back half repaired and damaged alloys broke key cover , left bolts out of wheel arch, 6 months later still trying to get it repaired ,work shop manager never in or manager never in and told they wilm ring you back, never here from them, my advice is stay well clear , I would give them -10 stars if it were possible, this is ongoing from november 25

Absolutely rubbish warranty company.promised things through the process by people that were not the truth! They only have 1 trusted garage and you are not aloud to take the car elsewhere , baring in mind this garage is 2 hours away from me and my car is not drivable. Customer service is absolutely terrible and money has been wasted i will not get back. i do not recommend this company at all, waste of time and money.

A pinnacle warranty is good to have for peace of mind, you are covered just incase the worst happens.

Great service, excellent company. Highly recommend.

Avoid at all costs! This company refuse to deal with local repairers, despite what they say. They demanded that I take my vehicle (with a faulty gearbox) on a 1.5 hour drive to Norfolk to get it diagnosed by someone else, despite it being already diagnosed by a local VW specialist, with the repair process being specified by VW themselves. Gave me the option of it being recovered there at my own expense and being without a vehicle for a few weeks, when the local specialist can do the repair in one day and I can keep the vehicle in the meantime. Their warranties aren't worth the paper they're written on.

Update: They seem to be proud of the fact that they are taking my vehicle away to be repaired. The big selling point of the warranty is that this shouldn't be necessary and that you can use a local repairer of your choice. This isn't true! Had they used my choice of repairer, I would have 1 day without my vehicle, as opposed to the 2 weeks I'll likely be without it now. Saving a few pounds means more to them than the customer experience. Don't use them, don't trust them.

For clarity, they didn't even offer an alternative local repairer, they insisted I use one almost SEVENTY MILES away.

Purchased my daughter’s first car from here. Service was great from Ben. Would definitely recommend

Do not touch this warranty company. I had a gearbox issue and they told me to take it to any garage to get a diagnosis. They then refused to pay for that. The quote was £1500. They agreed the problem was covered but told me I had to take it to their nominated garage - in Norfolk! I live in Northants! They told me I had to cover the cost of getting the car there - over 90 miles away!!!
The car was undriveable so the cost to get it there was around £400!
They then said I could get it done somewhere closer to me, but they would only pay £641 towards it. They would not discuss it and I had no choice but to accept the £641 against the bill. Not only did they pay less than half of the bill, they refused to pay the £120 diagnosis fee WHICH THEY TOLD ME TO DO!!!!!!!
I eventually got the car done for £1350 plus the £120 which means I am approx £800 out of pocket.
A disgrace of a company!!!!!

Warranties are not worth the paper it’s written in. 4 seperate trips to a garage to diagnose an issue yet they knew best from a photo. If your offered a warranty with Pinnacle on it run a mile

Chantel was very professional and ensured a smooth renewal of our warranty. Happy to recommend. Thank you.

Our claim was dealt with very efficiently. We will be renewing for sure - thank you!

I had a great experience where my claim was paid out very quickly and the team were all so helpful. I highly recommend them to anyone I talk to. Thank you!

Do not give this company any money for a warranty. They are a joke warranty company with many restrictions, limitations and supposed terms and conditions they don't even have in writing.

rarely leave reviews, but I feel like people need to be warned about my experience with Pinnacle Warranties.

I’ve had two major mechanical failures on my vehicle—a timing chain failure before 60,000 miles and a turbo failure at around 70,000 miles. Both of these are serious issues that you would reasonably expect a warranty to cover.

However, both claims were rejected.

The reason given each time? “Wear and tear.”

This makes absolutely no sense. A timing chain failing before 60,000 miles is not normal wear and tear, and neither is a turbo failing at 70,000 miles—especially when the car has been properly maintained. I’ve already raised these points with them multiple times, but they’ve been completely ignored.
Both garages agreed it is not down to wear and tear the vehicle had full service history and happened due to parts of the car failing (looking into this further they are common faults for this particular model of car and is not down to wear and tear but due to mechanical failure .

What’s most frustrating is that this is exactly why you take out a warranty in the first place—to protect yourself from costly, unexpected mechanical failures. Yet it seems that no matter what it is they simply refuse to pay out and put everything down to “wear and tear”

In my experience, this warranty has been a complete waste of money. Based on how my claims were handled, it feels like they will find any reason not to cover repairs, no matter how valid the claim is.

I would strongly advise others to think very carefully before purchasing a policy with them.

Update in response to pinnacle warranties response >>>>
This response is not correct and does not reflect what actually happened.

On both occasions, the vehicle suffered a sudden mechanical failure, and on both occasions my claims were rejected and incorrectly classified as “wear and tear.”

You state that the most recent failure was due to an internal seal and therefore not covered. However, the seal was not the actual issue requiring repair — it led to a sudden mechanical failure which left the vehicle inoperable. Your own policy states that you cover sudden mechanical failure, which is exactly what occurred.

This was not wear and tear. A timing chain failed at under 60,000 miles, which is widely recognised as a lifetime component and should not fail at such low mileage. The turbo also failed at around 70,000 miles. Both of these were sudden failures, not gradual wear and tear.

It is unreasonable to repeatedly reject claims by labelling them as “wear and tear,” while ignoring the fact that both incidents involved sudden mechanical failure of the vehicle.

To be honest, I was unsure about these warranties, would they pay out etc? Well I needed them and they did, no fuss and sorted the payment out for the repairs quickly, I even renewed with them because of this.
Although I haven't needed to claim this year, I'm sure I'd get the same service.

They will find a reason not to cover you, you might aswell save your money to pay for any repairs.

customer service is top tier, my claim was handled fast, efficient and swiftly, everything was explained in good detail, I cannot fault the team one bit or the process they have. AMAZING

Absolutely brilliant dealt with the matter fast and with no issues Highly recommend

Very happy with the service, thanmyou so much

Pinnacle Warranties turned down my claim. That’s the nature of warranties - some things are covered, some things aren’t. What I’m unhappy about is that they didn’t even submit my claim to their engineering department to be assessed until they had made me take it to the garage THREE times for diagnostics. Which means I’m now going to be charged for three visits when they had enough information from the first visit to determine the repair wasn’t covered. As it wasn’t even a major claim, that means I’ll be paying almost twice what I would have had to if they hadn’t been involved. Their communication was awful as well. I had to keep chasing them and most of the time I only knew what was going on because the garage updated me. I would strongly advise avoiding this company

I recently took out a 3 year warranty. The customer service team were very helpful & easy to do. Thanks.
Danny B.