I would like to encourage customers to research other warranty company’s that offer better services and cover. Most importantly I was encouraged to take Pinnacle warranty by the Dealership when I p... Ver mais
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Veja o que dizem as avaliações
Just purchased an Audi A6 and have 15 months warranty cover with pinnacle. They called me up to make sure I understood the cover and were clear and concise in their explanation. Hopefully wont be requ... Ver mais
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I had just registered with Pinnacle Warranties, just twoday later i received a call from a Lady to inquire if I have received my documents. She went through with me and explained the terms and cond... Ver mais
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I was impressed to get a very friendly customer service call a few days after I had taken out a warranty with Pinnacle. It seemed to be a far more 'human' experience than I have experienced with most... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Manufacturer standard levels of protection and Roadside Rescue included. Industry leading claims service and same day payment. State of the art dealer portal and customer app for full control of registration, renewal and claim processing.
Informações de contato
Unit 81, The Wenta Business Centre, Colne Way, , WD24 7ND, Watford , Reino Unido
- 03300577101
- info@pinnaclewarranties.co.uk
- pinnaclewarranties.co.uk
3,8
Muito Bom
161 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 48 horas
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Absolutely useless warranty company.
Absolutely useless warranty company.
I would not recommend them to any motor dealer or member of the public. My claim was rejected despite the warranty specifically listing the thermostat and housing as covered under the cooling system. They then argued that because the part was made from a non-metallic material, it wasn't covered, even though the policy wording appears to say otherwise.
The whole claims process was disappointing, and I was left feeling that they look for reasons to avoid paying legitimate claims rather than honouring the cover they advertise. If you're considering taking out a warranty with this company, make sure you read every exclusion carefully and don't assume that a part listed as covered will actually be accepted if you ever need to make a claim.
Based on my experience, I would not use this company again and cannot recommend them to anyone.
14 de julho de 2026
Avaliação não solicitada
Resposta da Pinnaclewarranties
Good afternoon Joe,
We're sorry to hear that you're disappointed with the outcome of your claim.
Having carefully reviewed the information provided by both you and the repairing garage, our Engineering Department concluded that the failed thermostat housing fitted to your vehicle is manufactured from a non-metallic composite material. Whilst the warranty schedule lists the thermostat and housing as covered components, all cover is subject to the general terms, conditions and exclusions of the warranty agreement.
The warranty specifically excludes the failure, whether direct or indirect, of non-metallic components within the engine or transmission. In addition, the reported failure resulted in a coolant leak, and fluid leaks are also specifically excluded under the terms of the agreement.
For these reasons, the claim did not meet the contractual terms of the warranty and was declined. Following your complaint, the claim was reviewed again, but the original decision was upheld in accordance with the warranty terms and conditions.
We appreciate that this is not the outcome you were hoping for and understand your disappointment. If you would like to discuss the decision further, please contact our Complaints Department, who will be happy to assist.
Kind regards,
Pinnacle Warranties
Faulty suspension
When the car started making a knocking noise, from under the bonnet, I took it to a local garage for a diagnostic. It showed a fault with the suspension arm/ball joints. Pinnacle warranties assessed the claim and promptly approved the parts to be repaired.
6 de julho de 2026
Avaliação não solicitada
Resposta da Pinnaclewarranties
Good afternoon Harry,
Thank you for taking the time to share your experience.
We're pleased to hear that your claim was assessed promptly and that we were able to approve the repairs for your vehicle. We understand how concerning unexpected vehicle faults can be, so we're glad we could help get you back on the road as quickly as possible.
Thank you for choosing Pinnacle Warranties, and we appreciate your feedback.
Kind Regards,
The Pinnacle Warranties Team.
How can I give you a review as I have…
How can I give you a review as I have not had a claim yet???
1 de julho de 2026
Resposta da Pinnaclewarranties
Good morning Robert,
Thank you for your review.
We invite customers to leave a review once their warranty has been set up so we can gather feedback on the setup process itself. This helps us ensure that you're happy with the service you've received, that all of the necessary documentation has been provided, and that the entire process has been as smooth and straightforward as possible.
Kind regards,
Pinnacle Warranties
Experience with Pinnacle Warranties Limited AUDI S5
Sharing my warranty experience for your awareness.
My vehicle was inspected by Central Audi & VW Specialists, who identified four unrelated faults: suspension bushes (front and rear), an oil pressure regulation valve fault, an oil leak, and a window regulator issue.
Pinnacle Warranties Limited confirmed in writing that their internal process treats all faults reported at the same time as one claim, meaning a single £1,000 limit applies across multiple repair items.
They also confirmed that the warranty terms do not define “claim” or “failure event,” and that this grouping is based on internal process rather than contractual wording!
I’m now pursuing a remedy through the dealer under the Consumer Rights Act 2015 and through my credit card provider if needed.
Posting this so others understand how multi‑fault claims may be handled.
6 de julho de 2026
Avaliação não solicitada
Resposta da Pinnaclewarranties
Good morning,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you are dissatisfied with the outcome of your claim.
As explained during the handling of your claim, where multiple faults are reported at the same time, they are assessed as a single claim in accordance with our claims process, and the applicable claim limit is applied. This approach is consistent across all claims to ensure they are handled fairly and consistently.
We appreciate that you may disagree with this outcome and respect your decision to pursue the matter through alternative channels. Our decision was made in line with the terms and conditions of your warranty agreement and the claims process applicable to your agreement.
Thank you again for taking the time to share your feedback.
Kind Regards,
The Pinnacle Warranties Team.
Excellent service
I had an issue with the Aircon in a car I bought in January of this year. It was more than just a regas. I took it to the dealership I had bought it from who sent a full breakdown of the cost to put it right and I would say within an hour it was approved by Pinnacle, who covered all the costs and both customer advisor's to spoke to where very helpful.
1 de junho de 2026
Avaliação não solicitada
Resposta da Pinnaclewarranties
Good morning Thomas,
Thank you for taking the time to leave such a positive review.
We're delighted to hear that your air conditioning repair was approved quickly and that Pinnacle was able to cover the full cost of the repairs.
It's also great to know that you found both of our customer advisors helpful throughout the process. We really appreciate your feedback and are pleased we could provide you with a smooth and positive claims experience.
Thank you for choosing Pinnacle, and we wish you many happy miles ahead.
Kind Regards,
The Pinnacle Warranties Team.
Avoid this company
Avoid this company – a nightmare to claim and garages refuse to deal with them
My Rating: ⭐☆☆☆☆ (1/5)
I bought a used SEAT Ibiza from a dealership in Chesterfield which came with a 3-month Pinnacle Warranty. Within just a month, the engine management light came on. When I contacted Pinnacle, they told me to take the car to a local VAT-registered garage, get a diagnosis, and send them the estimate for the required work.
This is where the nightmare started. I contacted 6 to 7 different garages in my local area, and not a single one was willing to deal with a third-party warranty company. The universal feedback from the mechanics was: "We don't deal with them because they never pay out and it's a complete waste of time."
I spent days acting as a middleman, passing endless technical questions back and forth between Pinnacle and the one garage willing to look at the car. Pinnacle demanded an exhausting amount of detail, which the garage simply had no interest in dealing with.
In the end, I had to give up, pay out of my own pocket, and cover the cost of the repair myself just to get my car back on the road.
My Advice to Other Buyers:
Do not rely on companies like Pinnacle. The responsibility of finding a garage willing to accept their claims process falls entirely on you, and most reputable garages will turn you away. If you want real peace of mind, you are much better off buying a proper breakdown/repair cover through an established provider like the RAC or AA. They actually have a network of garages and won't leave you stranded and out of pocket.
26 de junho de 2026
Avaliação não solicitada
Resposta da Pinnaclewarranties
Good morning,
Thank you for taking the time to leave your feedback. We are sorry to hear that you were dissatisfied with your experience.
Our claims process requires a diagnosis and supporting information from the repairing garage so that our engineering department can accurately assess whether a fault meets the terms and conditions of the warranty agreement. We appreciate that this process can sometimes be frustrating, particularly if a garage is unwilling to engage with a third-party warranty provider.
While we cannot comment on the views of individual garages, we work with many VAT-registered repairers who are happy to liaise with us throughout the claims process. The information we request is necessary to ensure each claim is assessed fairly and consistently.
We are sorry that, on this occasion, you chose to proceed with the repairs at your own expense before the claims process could be completed. We appreciate your feedback, as it helps us to review and improve the service we provide.
Thank you again for taking the time to share your experience.
Kind Regards,
The Pinnacle Warranties Team.
Do not deal with this warranty company
Do not deal with this warranty company, when you cancel the policy, because you have returned a faulty car, and within the 14 day cooling off period, THEY WILL NOT REFUND YOU.
18 de junho de 2026
Avaliação não solicitada
Resposta da Pinnaclewarranties
Good morning Paul,
We are sorry to hear you are unhappy with the refund process.
When purchasing the warranty, this is done through the selling dealership, due to this, as you have been advised, the refund does not come from us, it comes from the selling dealership.
We can only apologise that we are unable to issue the refund directly to yourself.
Kind regards,
Pinnacle Warranties
SCAMMERS. AVOID. AVOID
SCAMMERS. AVOID, AVOID, AVOID
My car had a three month warranty with Pinnacle Warranties. During the warranty period the car developed a fault with the speedometer, which was covered by the warranty. The fault was diagnosed by the authorised dealer, who stated that the speedometer needed replacement and filled in the necessary paperwork. When the claim was raised with Pinnacle (within the warranty period) they kept going backward and forwards with us requesting more and more and different information every week, stalling the process. The warranty expired on the 28 April, the claim was raised around the 20 April, but on 11 May 2026 they were still requesting more and more new information. When the information was provided, they then claimed that the warranty expired and all info should have been provided by the 28 April 2026 plus 5 days gratia period. Yet on 11th may they kept requesting new information. The rejected the claim and despite complain refused to do thorough review. I am now raising complaint with their regulator, trading standards and all other avenues open to me. Avoid these scammers!!
17 de junho de 2026
Avaliação não solicitada
Resposta da Pinnaclewarranties
Good morning David,
We are sorry to hear that you remain dissatisfied with the outcome of your claim.
Whilst the fault was reported before your warranty expired, the supporting information required to assess the claim was not provided within the timeframe set out under Term 41 of the warranty agreement, despite several requests for the outstanding documentation.
Following a full review of both the claim and complaint, we remain satisfied that the matter was handled fairly and in accordance with the terms and conditions of the agreement.
Kind regards,
Pinnacle Warranties
Amazing assistance from Craig at…
Amazing assistance from Craig at pinnacle warranties. Great service
12 de junho de 2026
Avaliação não solicitada
Resposta da Pinnaclewarranties
Good morning,
Thank you for your kind review.
We're delighted to hear you had a positive experience with us and our team were able to assist you.
Kind regards,
Pinnacle Warranties
Resposta da Pinnaclewarranties
Good morning Tweek,
Thank you for your 5-star review.
We're delighted to hear you had a positive experience with us and our team were able to assist you.
Kind regards,
Pinnacle Warranties
Great service would definitely recommend
Great service would definitely recommend
9 de junho de 2026
Avaliação não solicitada
Resposta da Pinnaclewarranties
Good morning Teresa,
We truly appreciate your review.
Thank you for trusting us with your vehicle warranty and for sharing your experience.
Happy Motoring!
Kind regards,
Pinnacle Warranties
Resposta da Pinnaclewarranties
Good morning Jo,
Thanks for the 5 stars.
We value your business and are grateful for the opportunity to assist you.
Kind regards,
Pinnacle Warranties
Covered everything as expected and…
Covered everything as expected and great service
12 de junho de 2026
Avaliação não solicitada
Resposta da Pinnaclewarranties
Good morning Matt,
We really appreciate you taking the time to share your experience and for trusting us with your vehicles needs.
Knowing that we've met your expectations means a great deal to us.
Happy Motoring!
Kind regards,
Pinnacle Warranties
Great service no hassle recomend to…
Great service no hassle recomend to anyone
11 de junho de 2026
Avaliação não solicitada
Resposta da Pinnaclewarranties
Good morning Carl,
Thank you for your kind review.
We're committed to providing reliable warranty coverage and exceptional customer care, so we're thrilled to hear about your positive experience.
Kind regards,
Pinnacle Warranties
Absolutely easy to deal with no problem…
Absolutely easy to deal with no problem at all
12 de junho de 2026
Avaliação não solicitada
Resposta da Pinnaclewarranties
Good morning JLC cars,
Thank you for trusting us as your warranty company, this means a great deal to us.
Your satisfaction is our top priority, and we're delighted to know we've delivered.
Kind regards,
Pinnacle Warranties
Brilliant company highly recommended
Brilliant company, easy to deal with and great service. Thanks
20 de maio de 2026
Avaliação não solicitada
Resposta da Pinnaclewarranties
Good morning Ian,
Thank you for your feedback and 5-star rating.
We’re proud to help drivers enjoy greater confidence on the road and are pleased to hear you had such a positive experience.
Happy Motoring!
Kind regards,
Pinnacle Warranties
Very friendly staff with great service
Very friendly staff with great service
11 de junho de 2026
Avaliação não solicitada
Resposta da Pinnaclewarranties
Good morning Nigel,
Thank you for your review.
We're pleased to know that everything went smoothly and that our team was able to assist you effectively.
Kind regards,
Pinnacle Warranties
Very satisfied with the service
Very satisfied with the service
15 de junho de 2026
Avaliação não solicitada
Resposta da Pinnaclewarranties
Good morning Callum,
Thank you for the excellent review.
We take pride in providing outstanding customer service, and it's great to know we've delivered on that promise.
Happy Motoring!
Kind regards,
Pinnacle Warranties
Worst company ever
Worst company ever, took my vechile away to repair it,came back half repaired and damaged alloys broke key cover , left bolts out of wheel arch, 6 months later still trying to get it repaired ,work shop manager never in or manager never in and told they wilm ring you back, never here from them, my advice is stay well clear , I would give them -10 stars if it were possible, this is ongoing from november 25
22 de novembro de 2025
Avaliação não solicitada
Absolutely rubbish warranty…
Absolutely rubbish warranty company.promised things through the process by people that were not the truth! They only have 1 trusted garage and you are not aloud to take the car elsewhere , baring in mind this garage is 2 hours away from me and my car is not drivable. Customer service is absolutely terrible and money has been wasted i will not get back. i do not recommend this company at all, waste of time and money.
9 de junho de 2026
Avaliação não solicitada
Resposta da Pinnaclewarranties
Good morning Lily,
Thank you for your feedback. We are sorry you feel this way.
Your claim was personally handled by our Claims Director, who went above and beyond to assist and provide available options throughout the process. While we understand the approved repairer was not convenient for you, this was explained in line with the agreement terms.
Ultimately, you decided not to proceed with the claim despite the support offered. We are still happy to offer assistance within the remainder of your warranty agreement.
Kind regards,
Pinnacle Warranties
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