Le piège ! Une fois qu'on a obtenu une vidéo à partir d'un prompt, impossible de retoucher des détails, l'image est refaite différemment à chaque fois ! J'avais une vidéo qui me plaisait, j'ai demand... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I was excited about using pixverse for a project for work. I purchased the subscription, then found I had to buy credits to make anything. The application kept crashing. Constantly. I asked it... Ver mais
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Pixvera is a complete waste of money. I purchased the yearly subscription, but the results are consistently poor. The biggest issue is that it mixes up dialogues badly — characters’ lines get combined... Ver mais
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I just love the software. I am using my imagination to create scenarios. Those scenarios turn into images and then those images turn into "full of life" videos. This software is amazing. It has some d... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Video intelligence is transforming how visual content is created and consumed. PixVerse makes its benefits accessible to all, building a global video ecosystem that unlocks boundless imagination and creativity.
Informações de contato
Estados Unidos
- support@pixverse.ai
- pixverse.ai
2,2
Ruim
128 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My account got charged for the…
My account got charged for the subscription even though I emailed support to cancel my account and not charge me.
They told me I can cancel my account at any time through their subscriptions page, but on the subscriptions page it actually said that I was on the free plan, meanwhile I was still getting the "You'll be charged soon" email from them.
Pure fraud, nothing else to add.
30 de maio de 2026
Avaliação não solicitada
Resposta da PixVerse
Sorry for the inconvenience. If the subscription page shows that your current account is on the free plan but you are still receiving upcoming charge emails, it may mean the active subscription is under a different PixVerse account.
If you’re not sure which account was used, please email us at support@pixverse.ai with your order ID or payment receipt. We’ll help locate the correct subscription account and assist with cancellation.
Creatively impressive, but disappointing customer transparency
PixVerse is creatively impressive, and I was able to produce many AI reels with it.
However, my experience with their subscription and support system seriously damaged my trust in the platform.
I lost around 3000 unused credits after renewal because subscription credits reset monthly and do not roll over. Technically this is mentioned somewhere in the plan details, but in my opinion it is not communicated clearly enough considering the platform heavily emphasizes “credits” as if they were an accumulating balance.
The most disappointing part was customer support.
At first, support told me that the watermark issue on my videos could simply be solved by clicking “Remove Watermark.” After several exchanges and screenshots, they later clarified that watermark removal is actually available only with an active eligible paid subscription.
So the initial information I received was incomplete and misleading.
I understand companies have policies, and I fully respect that. My issue is not with strict rules themselves, but with unclear communication and contradictory support responses.
Because of this experience, instead of considering higher subscription plans in the future, I will most likely remain on the smallest tier or use alternative platforms more cautiously.
Creatively the tool is good.
Commercially and from a customer trust perspective, users should pay very close attention before subscribing.
I would also strongly recommend that new users avoid subscribing to larger credit plans unless they are absolutely sure they will fully consume them within the billing cycle, since unused subscription credits expire at renewal and do not carry over.
— Vittorio Rossellini, Milan (Italy)
Update:
Following my review, PixVerse re-examined my case and made a one-time goodwill adjustment after reviewing the confusion surrounding the watermark communication and the credit reset issue.
I appreciate the fact that they took the time to review the situation again and respond constructively. While I still believe the credit reset policy and some aspects of customer communication could be improved, I consider their follow-up professional and fair.
For this reason, I have updated my rating to reflect the complete experience.
27 de maio de 2026
Avaliação não solicitada
Resposta da PixVerse
Thank you for sharing your detailed feedback. We’re sorry for the confusion in our earlier communication. In the first reply, we mistakenly assumed you were already a subscribed user, so we explained how subscribed users can remove watermarks. In the second communication, we clarified that watermark removal is only available with an active paid subscription.
Regarding the credit reset issue, if you feel the current explanation can easily cause misunderstanding, we will share this feedback with our product team and work on improving the communication to reduce confusion for users.
If you’re worried about unused credits, you may consider starting with the Standard plan and purchasing extra credit packs separately when needed.
Resposta da PixVerse
Thank you for your kind feedback! We’re glad to hear you enjoy PixVerse. Your support means a lot to us, and we’ll keep working to improve the experience. If you have any suggestions or need assistance, feel free to contact us at support@pixverse.ai.
Yükü,habha
My nonprofit organization needed compelling video
14 de maio de 2026
Avaliação não solicitada
Resposta da PixVerse
Thank you for sharing your experience. We’re glad PixVerse could help your nonprofit create compelling video content. It’s meaningful to know our tools can support important stories and missions. If you have any suggestions or need assistance, please feel free to contact us at support@pixverse.ai.
Resposta da PixVerse
Thank you for your feedback. We understand pricing and free access are important when choosing a creative tool. PixVerse offers different features and plans to support video generation quality and ongoing improvements. We’ll continue listening to user feedback. If you have any suggestions or questions, please send the details to support@pixverse.ai.
Resposta da PixVerse
Thank you for your kind feedback! We’re glad you’re enjoying PixVerse. Your support means a lot to us, and we’ll keep working to improve the experience. If you have any suggestions or need assistance, feel free to contact us at support@pixverse.ai.
Their greed sickens me
Their greed sickens me. I subscribed and i had a lot if credits left at the end of the month and they deleted them. I blocked their subscription. I had some credits and each time i try to create it comes up to subscribe. They try to force you to subscribe. I can’t even get to use the free credits i have. I will try another site these people are greedy animals. Avoid and use a different site.
16 de maio de 2026
Avaliação não solicitada
Resposta da PixVerse
Thank you for your feedback. Please note that subscription credits expire when the subscription period ends. In addition, subscription prompts may appear if your remaining credits are lower than the required amount for generation, or if you are using subscriber-only features. If you have any questions, please contact [support@pixverse.ai] for further assistance.
When i upscale to Hd the video keeps Faulting.
When i upscale to Hd the video keeps getting a black screen fault in the middle of it rendering the video completely useless and wasting all my credits. The constant adding in extra people i can work out but this fault in my upscaling is unacceptable. I will have to use a different site for my videos in the future.
11 de maio de 2026
Avaliação não solicitada
Resposta da PixVerse
We’re sorry to hear about the black screen issue during HD rendering and the wasted credits. Please contact [support@pixverse.ai] with your account email, video details, and issue screenshots, and our team will assist you in resolving the problem.
Resposta da PixVerse
Thank you for your kind feedback! We're glad to hear you're enjoying the app . If you ever need assistance, please feel free to contact [support@pixverse.ai].
Muqemmel bir uygulamaa
8 de maio de 2026
Avaliação não solicitada
Resposta da PixVerse
Thank you for your kind feedback! We're glad to hear you're enjoying the app . If you ever need assistance, please feel free to contact [support@pixverse.ai].
Resposta da PixVerse
Thank you for your kind feedback! We're glad to hear you're enjoying the app . If you ever need assistance, please feel free to contact [support@pixverse.ai].
Account urplötzlich gesperrt, mehrere hundert Euo verloren!
Ohne irgendeine Mitteilung zu schicken, wurde mein mit mehreren hundert Euro bezahlter Account einem "permanent ban" unterworfen, es gab keine Mail, keine Angabe von Gründen, keine Rückerstattung! Allermieseste Abzocke! Ich kann mich nicht mal mehr einloggen, um meinen Account zu kündigen!
Das "Geschäftsmodell" läuft so:
- Inhalte werden urplötzlich und ohne Begründung genutzt, um das Konto zu sperren
- der Kunde wird nicht informiert, weder über die Sperrung, noch erhält er eine Begründung
- man kontaktiert den Support, der gibt ebenfalls keine Begründung, weigert sich aber, den Account wieder zu entsperren
- das Geld ist weg, die Inhalte sind weg
- pixverse behält euer Geld ohne weitere Leistungen zu erbringen
6 de maio de 2026
Avaliação não solicitada
Resposta da PixVerse
We’re very sorry to hear about your experience, and we understand how frustrating this must be. Please contact us at support@pixverse.ai with your account details, and our team will investigate the situation and assist you further. We are committed to resolving any issues and providing a clear explanation.
According to the refund policy I'm well…
According to the refund policy I'm well within the refund policy date and time and within the time frame but I keep getting an automated response back stating their refund policy instead of actually giving me the refund there's nobody to get a hold of so I rate this product of one I've used zero credits my son downloaded this by mistake on my phone it charged me $69.98 I have not used this product I do not want this product and there's no way to get my money back from this product so I'm going to have a lawsuit does anybody want to join me I have a lawyer ready for a class action lawsuit. Reach out to me RichardAnthonyFarmer @ gmail.com
29 de abril de 2026
Avaliação não solicitada
Resposta da PixVerse
We’re truly sorry to hear about your experience, and we understand your frustration. Please know that we take all refund requests seriously. To assist you further, please provide your account details and transaction information by reaching out to [support@pixverse.ai], and our team will investigate the matter promptly. We are committed to resolving your issue in line with our refund policy. Thank you for your patience.
Resposta da PixVerse
Thank you for your kind feedback! We're glad to hear you're enjoying the app . If you ever need assistance, please feel free to contact [support@pixverse.ai].
Resposta da PixVerse
Thank you for your kind feedback! We're glad to hear you're enjoying the app . If you ever need assistance, please feel free to contact [support@pixverse.ai].
Harikaydı çok beğendim memnunum
24 de abril de 2026
Avaliação não solicitada
Resposta da PixVerse
Thank you for your kind feedback! We're glad to hear you're enjoying the app . If you ever need assistance, please feel free to contact [support@pixverse.ai].
This tool has completely changed my…
This tool has completely changed my content strategy. I can now produce high-quality videos regularly without stress. The AI-generated visuals are modern and appealing. It has helped me maintain consistency across my social media platforms.
30 de abril de 2026
Avaliação não solicitada
Resposta da PixVerse
Thank you for your kind feedback! We're glad to hear you're enjoying the app . If you ever need assistance, please feel free to contact [support@pixverse.ai].
Gerçekten haariiikaaa
30 de abril de 2026
Avaliação não solicitada
Resposta da PixVerse
Thank you for your kind feedback! We're glad to hear you're enjoying the app . If you ever need assistance, please feel free to contact [support@pixverse.ai].
Olursa çok iyi olur
30 de abril de 2026
Avaliação não solicitada
Resposta da PixVerse
Thank you for your kind feedback! We're glad to hear you're enjoying the app . If you ever need assistance, please feel free to contact [support@pixverse.ai].
Harika bir uygulama
30 de abril de 2026
Avaliação não solicitada
Resposta da PixVerse
Thank you for your kind feedback! We're glad to hear you're enjoying the app . If you ever need assistance, please feel free to contact [support@pixverse.ai].
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