PLAINANDSIMPLE Avaliações 

371
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I made a mistake with my order, but customer services sorted it out very painlessly. My order arrived quickly. I love the t-shirts, great texture and I especially like the unbleached colour. It is a... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have to say, I rarely write reviews, but the customer service this company gave was incredible. I ordered some t-shirts as a Christmas gift last year but, due to Royal Mail's strike, there was a de... Ver mais

Avaliado com 5 de um total de 5 estrelas

Happy with quality of the material - most organic cotton t-shirts are thinner and do not feel quite so soft. Always looking for white t-shirts, vest, cropped t-shirts to wear as under layers so happy... Ver mais

Avaliado com 5 de um total de 5 estrelas

Bought a couple times from here because the quality is so good for what you pay! £15 for a long lasting breathable T-shirt. I used to shop at Zara and H&M etc and got fed up of overpriced clothes bein... Ver mais

Detalhes da empresa

  1. Loja de Roupas

Escrito pela empresa

Premium quality everyday clothing that has been made to be recycled or composted. Reducing waste with great products that are great for the planet 🌍


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

371 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(371)

54 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

5 star customer service!

I have to say, I rarely write reviews, but the customer service this company gave was incredible. I ordered some t-shirts as a Christmas gift last year but, due to Royal Mail's strike, there was a delivery delay and I was concerned they wouldn't arrive in time. As the purchase was a gift, the company founder so very kindly sent some more t-shirts via special delivery which did arrive on time! And not only that, he advised that I could keep the original package once it arrived! I was so touched and I cannot recommend PLAINANDSIMPLE enough....I'm just so sorry I've taken so long to leave a review.

17 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best sweatshirt ever !!

Best sweatshirt ever !!! I am so glad I have the opportunity to give feedback on this item as it is simply the best sweatshirt I have ever bought ! Everything about it is perfect … price, colour, style, neckline, the way it washes. Love it so much I bought two !!! Thank-you.

20 de outubro de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

New customer

New customer, order paid for and then received email saying that I could get 10% 'off first order! Pointed out to P&S who responded immediately and refunded 10% of price. I like that sort of response.

22 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Great idea poor execution.

I love the idea behind this company so I bought several premium weight black t shirts for £19 each (Order PS8135) expecting them to be a much better quality than what you can get elsewhere for less than half the price. The claimed premium cotton is not that much different to what you can get in M&S for £6 and the M&S ones are a better fit. It’s also worth pointing out that it takes nearly 2 weeks to receive a refund from the date they receive the returned order. You have to do better guys as there’s to much competition to get this wrong. I’d never buy again.

2 de novembro de 2024
Avaliação não solicitada
logotipo da PLAINANDSIMPLE

Resposta da PLAINANDSIMPLE

Hi Marc, so sorry to hear that you had a bad experience with our premium weight organic t-shirts. We pride ourselves on creating quality products using sustainable materials that have been designed to last through countless wears and washes. We make everything ethically and responsibly where all of our t-shirts are made from 100% premium GOTS certified organic cotton and at 200 GSM they are thicker than most t-shirts on the market. Noted for your return/refund feedback - as per our return policy, it usually takes 7-14 days for your return to be processed by our warehouse team and for your refund to be issued. This is as fast as they can go but we will see how we can make it faster in the future. If you have any questions at any time don't hesitate to email us at info@plainandsimple.com. Many thanks, Duco (the founder)

Avaliado com 5 de um total de 5 estrelas

THEY ARE TOO COMFY


T-shirts were delivered extremely fast, just in time before my trip. I have to mention that I was glad to see compostable packaging and the high-quality T-shirts inside. At this point, I have been using them for approximately a month and want to say DO NOT BUY THEM, as you will not be able to take them off—THEY ARE TOO COMFY

8 de outubro de 2024
Avaliado com 5 de um total de 5 estrelas

Great

Great quality materials, sturdy feeling and comfy trousers, sustainable practice..win, win, win🙂

10 de outubro de 2024
Avaliado com 1 de um total de 5 estrelas

Joggers are like cardboard

Bought the joggers from PLAINANDSIMPLE as I was really wanting some ethically and sustainable made joggers that were soft and I loved the vibe of the company. The h=joggers were the stiffest things I have ever tried on, I followed the size guide and the large was still tight for me - not at all relaxed. They fit so odd! If you dont have hips or a bum - you'll be fine! Not made for hourglass figures with thighs. Tried on and had them on my body for about 0.8 seconds and immediatley took them off. I dont know who signed off on saying these are super soft. If you are tall as well you've got no chance, length wise they fit me great but im only 5"3. Maybe their other stuff is better, but tat that price, not willing to try.

10 de outubro de 2024
Avaliação não solicitada
logotipo da PLAINANDSIMPLE

Resposta da PLAINANDSIMPLE

Hi eD, so sorry to hear you had a bad experience with our heavyweight organic joggers. At 450 GSM they are certainly heavy, the fabric may feel a little stiff at first but as they are made out of 100% GOTS certified organic cotton they will get softer and softer wash after wash. We haven't been able to identify your order from your Trustpilot name but kindly return your joggers for a refund or email us info@plainandsimple.com if you have any questions at anytime. Many thanks, Duco (the founder)

Avaliado com 5 de um total de 5 estrelas

Excellent joggers

Excellent joggers, so good I bought more, I’m always muddy
Really quality, organic 100% cotton they feel like they’ll last a long time
Love the return and recycle discount

14 de outubro de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Next day delivery not guaranteed

I ordered with guaranteed next-day delivery on a Wednesday, to be extra sure I would receive the goods before leaving for a holiday on Saturday morning. The goods eventually arrived on Saturday afternoon (too late) due to issues with the courier, which I wasn't made aware of and had to chase customer services about. A positive was that the postage was refunded, but I went without the order!

11 de setembro de 2024
logotipo da PLAINANDSIMPLE

Resposta da PLAINANDSIMPLE

Hi Sean, hope you're well and had a fantastic holiday. So sorry again that your order didn't arrive in time for it. As mentioned, after your order was placed on Wednesday, for reasons unknown, our regular DPD driver did not turn up to pick up your order. Unfortunately, we were not made aware of this and by the time you emailed on Thursday, we immediately sent a replacement via Royal Mail but sadly it was too late in the day for next day delivery. Thank you for noting the positive and I hope it's understandable that courier issues are somewhat out of our control. If you have any questions at any time don't hesitate to email us at info@plainandsimple.com. Many thanks, Duco (the founder)

Avaliado com 3 de um total de 5 estrelas

Unsatisfying

Order the T-shirt, received, after measuring myself the T-shirt didn't fit as expected, also not convinced about the quality of the T-shirt, send back. Spent 6 pounds in delivery for a t-shirt didn't buy.
Pity, because i could have buy 3-4 but after losing 6 pounds for trying it and losing it, i better try them on a shop
Fast response from seller, money refunded.

10 de setembro de 2024
logotipo da PLAINANDSIMPLE

Resposta da PLAINANDSIMPLE

Hi Miguel, so sorry to hear that the t-shirt you ordered didn't fit you as expected, we pride ourselves on creating quality products using sustainable materials that have been designed to last through countless wears and washes. As per our returns policy, original shipping costs are non-refundable and there is a fixed return fee of £2.95 per order. As mentioned, this party covers the cost of sending your item(s) back to us. As a small sustainable business we can't afford to cover the cost of all customer returns and I hope that's understandable. Thank you for noting our fast response time and refund. If you have any questions at any time don't hesitate to email us at info@plainandsimple.com. Many thanks, Duco (the founder)

Avaliado com 5 de um total de 5 estrelas

THE BEST 👌

The best and ONLY Tee's I ever wear. Great quality, great customer service and I really align with the ethos of the company. The only problem I have with giving them 5 stars....is I'd rather give them 6!

8 de outubro de 2024
Avaliação não solicitada

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