Plan Insurance Brokers Avaliações 

298
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Hi I’ve just taken out a taxi policy following quotes and discussions with your colleague Anna. I would like to say she handled the call so professionally. I also want to add she is a very friendly a... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

I requested a quote on line and after a few hours a lovely lady called Anna Faratro came back to me on the phone. She explained everything nicely and clearly.I am delighted to purchase my taxi insura... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Friendly, reliable source of insurance. Insurance must be a hideous place to work but their team seem to bear the burden lightly. They are friendly, helpful and run a refer-a-colleague system which ca... Ver mais

Avaliado com 5 de um total de 5 estrelas

Best experience for buying motor trade insurance. Usually find it hard work sorting out but James was helpful and understanding of my requirements. Came back with a quote on same call (I’m still wait... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Corretora de seguros

Informação fornecida por fontes externas variadas

Plan Insurance Brokers is an independent, market-leading commercial insurance brokerage. We arrange high-quality cover and provide intelligent insurance solutions to UK businesses and have done so for over 25 years.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

298 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(298)

8 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Really good broker

Really good broker. Contacted me a month before my insurance was expiring and took care of finding a new option for the same cost.
Saves me so much time.

1 de junho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

scammers

Totally scammers. I referred lot of people and when my renewal time came never gave me insurance and never paid me for referral. Scammers

21 de junho de 2024
Avaliação não solicitada
logotipo da Plan Insurance Brokers

Resposta da Plan Insurance Brokers

Thank you for your feedback. We are sorry to hear that you are unhappy with our service.

To clarify the situation regarding your renewal, your renewal, which was due on 06/07/2024, was not initially invited due to two factors; your vehicle is imported and we didn’t receive a copy of your current logbook.

After you contacted us and provided the necessary documents, we conducted a thorough market exercise to find you the best possible terms. Unfortunately, the taxi insurance market has changed significantly since last year, and based on your current information, we were unable to find a quotation for you.

Regarding your referral fee, as per the terms and conditions of our promotion (which can be found here www.planinsurance.co.uk/about/competitions-promotions), the fee is applicable only upon the renewal of your policy. Since we could not secure a renewal for you, the referral fee does not apply in this instance.

Avaliado com 5 de um total de 5 estrelas

Extremely Helpful

The guy we dealt with was extremely helpful, and polite. He kept me updated every step of the way with the progress of our enquiry. Nothing was too much trouble

27 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fully recommend.

The whole experience with Ryan from start to Finish was fantastic, he was very thorough ,knowledgeable and worked hard to find answers to questions i had cutting no corners going above and beyond.

4 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fleet insurance renewal

Super helpful and very thorough. Explained every step and was in constant communication. Smooth and easy process. Will not hesitate to recommend or use again.
Thanks Hannah Walder for all your help :0)

28 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Change Of Address

Am been with them nearly one year and also recommend my friend to get insurance from them but I’ve called them today to change of my address but they charge me £63 and last time I drop named Driver from my policy they gave me some money back but when I add the same person they charge me more then they refund me and the guy who I spoke he goes his going to cancel my policy if I didn’t pay £63 which is unacceptable anyway am no going to use them again in my life so I Kindly Request all the Customers who are with them please raise your voice against them and don’t use them next year we need to stand together against them then they stop charging us extra otherwise they ripped off all of us so be careful and don’t use them Thanks

1 de fevereiro de 2024
Avaliação não solicitada
logotipo da Plan Insurance Brokers

Resposta da Plan Insurance Brokers

Hi Asim,

Thank you for taking the time to provide us with feedback.

Insurers calculate taxi insurance premiums using a number of rating factors including age, claims history and location.

A change of address can result in an additional or return premium depending on the insurer's underwriting criteria. In this case, your insurer rated your new address slightly higher than your old one, leading to the additional premium.

As brokers, we act on behalf of the insurer to contact our clients and facilitate the payment required to make the necessary changes to your policy.

Avaliado com 1 de um total de 5 estrelas

Terrible customer service & retention

Plan's sales team were efficient at winning my business in the first place - effective and helpful communication. Sadly, my limited dealings with the customer service team has been woeful. Borderline rude, dreadful communication and like pulling teeth. When you're spending this sort of money I'm certain that there are plenty of other brokers out there who will actually do more than the minimum to help/advise/satisfy existing customers.

2 de novembro de 2023
Avaliação não solicitada
logotipo da Plan Insurance Brokers

Resposta da Plan Insurance Brokers

Thank you for accepting my call to provide greater detail regarding your feedback. I appreciate your frustration at your insurer’s unwillingness to process the required change to your policy. I can understand why it felt like a ‘computer says no’ situation. From reviewing all the related calls and emails I can see our team tried their utmost to convince the insurer. Unfortunately it was an underwriting decision that was out of our hands. We’re very disappointed to lose your custom as a result of it. I have noted that more frequent progress updates would have been helpful. I shall oversee refresher training regarding best practice on this front. Wishing you every success.

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