Very positive customer experience. I ordered a ski jacket which unfortunately didn’t fit, and I wasn’t able to return it before going on holiday. While I was away, I had an accident and ended up i... Ver mais
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Veja o que dizem as avaliações
No communication from this company since ordering a ski jacket 2 weeks ago!! Order not dispatched, no updates whatsoever, very poor. Avoid!!
Ordered the good times jacket - unbelievable quality and waterproofing. Super comfy fit and sizing guide is pretty much spot on. Have seen Planks from a distance for while and never pulled the trig... Ver mais
A empresa respondeu
I’ve had planks gear since 2014 and it’s by far the coolest, best fitting brand on the slopes, wherever I’ve been. I’ve been complimented on how nice it looks multiple times over the years…so Nice Sw... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de equipamentos e roupas para atividades ao ar livre
- Loja de Roupas
- Loja de agasalhos
- Loja de esportes de inverno
- Loja de roupas de inverno
Escrito pela empresa
A rider-owned British ski brand, Planks Clothing's heart is firmly rooted in the Mountains. Choose from Outerwear, Tech Apparel, Lifestyle, Headwear & more.
Informações de contato
Reino Unido
- help@planksclothing.com
- planksclothing.com
3,6
Bom
203 avaliações
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Planks Clothing
Hey Lex,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks! Be sure to check out our biggest sale yet on our website for more gear at a good price and even some freebies :-)
Many Thanks,
Jess
Customer support resolved my faulty jacket with a replacement
After a little back and fourth with the planks customer service team they did do a very good job with replacing my faulty ski jacket.
26 de março de 2024
Avaliação não solicitada
Resposta da Planks Clothing
Hi Jacob,
Thanks for reaching out. We are very happy to have resolved your query and apologies again for the misunderstanding with earlier communications.
If you have any further queries or questions, please don't hesitate to reach out again to our customer service team on customerservices@planksclothing.com and I will ensure our team prioritise your ticket.
Many Thanks,
Jess
Resposta da Planks Clothing
Hey Schuller,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and we always love to hear how our customers feel about our product range!
If you have any outstanding queries regarding an order or our services, please don't hesitate to reach out to our Customer Service team on customerservices@planksclothing.com who will be sure to resolve your query as soon as possible.
Many Thanks,
Jess
Many Thanks,
Jess
Ab-Fab overall
Fast shipping. Beautiful designs and colour options. The filter function on the website is the best I've ever used - filter by size gave a perfect/accurate selection of items and colorways in that size.
28 de março de 2024
Avaliação não solicitada
Resposta da Planks Clothing
Hey Chris,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks! Be sure to check out our biggest sale yet on our website for more gear at a good price :-)
Many Thanks,
Jess
Helpful customer service!
28 de março de 2024
Avaliação não solicitada
Resposta da Planks Clothing
Hey Sam,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks! I will be sure to pass the message on to our Customer Service team.
Many Thanks,
Jess
Really great products at great prices
Really great products at great prices.
I bought men’s good times insulated pants which were perfect for spring skiing.
This year I bought a men’s happy days anorak which goes perfectly with the pants. Great performance for warming and cooling. Great features such as arm pocket and side zipper.
Got a lot of compliments on my gear this year. I saw nobody else wearing the same tones and style as me all week at a busy resort.
24 de março de 2024
Avaliação não solicitada
Resposta da Planks Clothing
Hey Callum,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you have enjoyed the slopes wearing our brand! Be sure to keep an eye out on our website for some of the best deals of the season yet!
Many Thanks,
Jess
AMAZING quality stuff
AMAZING quality stuff. All Planks clothes are made with care. They have fair prices and awesome people. Great company!
24 de março de 2024
Avaliação não solicitada
Resposta da Planks Clothing
Hey Harry,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks! Be sure to check out our biggest sale yet on our website for more gear at a good price and even some freebies :-)
Many Thanks,
Jess
Placed order on Monday No response
Placed order on Monday 18th March. Paid for 48 Hour express delivery, As off on Holiday Saturday. So figured 4 days should be adequate. No update on Order and emailed both Help and customer services email and sent message on Linked in. No response to anything. Doesn't look like my jacket will arrive. Seems to be ongoing problem with this company during "peak times" will have to buy a jacket on route to airport instead. Whish I had read these reviews prior to placing express order. Have searched high and low on the internet for a customer services number to call, but not one to be found. Maybe on purpose I suspect. Unless I miraculously get my delivery by 9.00am Saturday AM, I will never be using this brand again or recommending them.
21 de março de 2024
Avaliação não solicitada
Resposta da Planks Clothing
Hi William,
Thanks for reaching out. We sincerely apologise for our delayed response with regards to your query. Unfortunately, we do not have a landline/telephone number for our Customer Service team, however our email address is manned Monday-Friday 9am until 5pm so I will ensure our team get back to you as a priority. Due to capacity, during peak times please expect up to 48 hours to receive a response. Rest assured our team are working as fast as they can to answer and resolve your query promptly.
Regarding your order placed on Monday 18th, I have investigated this and can see that due to an internal system error, the order did not land with our warehouse until this morning, for which we can only apologise and I will be sure to liaise with our I.T team to check what has happened here. However, I can see the order has been picked and packed and dispatched via DPD this afternoon for a scheduled delivery for tomorrow. You should receive an email regarding tracking information directly to your email.
If you have any further queries or questions, please don't hesitate to reach out again to our customer service team on customerservices@planksclothing.com and I will ensure our team prioritise your ticket. I will also ask them to send you a discount code to use on a future purchase as our way of apologising for the inconvenience caused here.
Many Thanks,
Jess
Gear is great
Gear is great, but when I tried to exchange sizing, I would have had to return and then re-order. I ended up keeping my too big of gear and deal with it.
19 de janeiro de 2024
Avaliação não solicitada
Resposta da Planks Clothing
Hey There,
Thanks so much for taking the time to leave this review, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range!
We do apologise that we are currently unable to offer exchanges, this is stated in our Terms & Conditions of Sale on our website. We hope to be able to re-introduce this service moving forward, but rest assured our Customer Service team are always on hand to help if you have any queries or questions. Please reach out to the team on customerservices@planksclothing.com.
Many Thanks,
Jess
Great stuff, great prices, great company
I got some amazing pants(high rider bib) with a good-looking pattern(DPM camo) at a super low price(50-something bucks somehow), and I love their mission. I’d recommend them to a friend any day.
18 de março de 2024
Avaliação não solicitada
Resposta da Planks Clothing
Hey Drew,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you have enjoyed the slopes wearing our brand! Be sure to keep an eye out on our website for some of the best deals of the season yet!
Many Thanks,
Jess
Absolutely spot on company
Absolutely spot on company, been using their gear for about 4 years now and never had a problem with any of it!
17 de março de 2024
Avaliação não solicitada
Resposta da Planks Clothing
Hey Bailey,
Thanks so much for taking the time to leave this kind review, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range! Be sure to check out our best deals yet on our website, we're even throwing in some freebies this week :-)!
Many Thanks
Jess
Good service and quality
Good service and quality, cool design.
17 de março de 2024
Avaliação não solicitada
Resposta da Planks Clothing
Hey Andy,
Thanks so much for taking the time to leave this kind review, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range!
Many Thanks
Jess
Excellent service and products
Excellent service and products, great sale and eco aware!
2 de março de 2024
Avaliação não solicitada
Resposta da Planks Clothing
Hey Joe,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks! Be sure to check out our biggest sale yet on our website for more gear at a good price and even some freebies :-)
Many Thanks,
Jess
Charging in the Charger
Bought the charger bib pants at the start of the season and they’ve been incredible. Stylish and functional with so many features, warm and breathable from everything to charging piste to long tours and bootpacks, love ‘em!!
17 de março de 2024
Avaliação não solicitada
Resposta da Planks Clothing
Hey Hamish,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks! Be sure to check out our biggest sale yet on our website for more gear at a good price and even some freebies :-)
Many Thanks,
Jess
Great quality
Great quality ski gear at a very reasonable price. In my recent trip to Canada, I got loads of compliments for my huff n puffa jacket 🥰
1 de março de 2024
Avaliação não solicitada
Resposta da Planks Clothing
Hey Lucy,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you have received compliments on your Huff n Puffa! Be sure to keep an eye out on our website for our best deals of the season! :-)
Many Thanks,
Jess
Great quality and fast delivery
Great quality and fast delivery. Have recommended to a few people. Love the ethos of the company and recycled materials as well. Can’t get better!
14 de março de 2024
Avaliação não solicitada
Resposta da Planks Clothing
Hey CEO,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks. We always love to hear how our customers feel about the fit and style of our products.
Many Thanks,
Jess
Another great product
Have been a fan of the ski wear for a few years but recently bought one of the mid-layer fleeces. Fantastic product as usual and even better as i bought in the sale. Always great customer service from Planks as well.
14 de janeiro de 2024
Avaliação não solicitada
Resposta da Planks Clothing
Hey GC,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks! Be sure to check out our biggest sale yet on our website for more gear at a good price :-)
Many Thanks,
Jess
0 customer service - do not order before ski holiday
I ordered from Planks two weeks before my ski holiday and was super disappointed in how they handled every element of the order. Supposedly I'd get an update after 48 hours to say my order had been dispatched and I still have nothing a week later, my ski holiday now four days away. I have sent three emails and had no response which has been very annoying. Yes as a ski brand you will be busy in peak winter season but you need to have a better system in place.
I shopped at the Val d'Isere Planks store on my season 13 years ago and though they were a great brand. Find it wild they haven't been able to get their customer service right in all that time. I now need to find an alternative at very short notice. Avoid if you can.
5 de março de 2024
Avaliação não solicitada
Resposta da Planks Clothing
Hey Dan,
Thanks so much for reaching out and we are extremely sorry you have encountered this experience and sincerely apologise for the slow customer support response. We are continually working hard internally to improve our levels of communication. During our peak season, please expect a slight delay in our usual response time due to the volumes of tickets we are working on, rest assured we will answer your email query as quickly as possible.
I have chased this down for you personally with our customer service team who have advised that unfortunately due to recent strike action in The Netherlands, FEDEX have been experiencing continued delays with postal services. Our warehouse should have now dispatched a new order for you, please reach out to our Customer Service team on customerservices@planksclothing.com if you require any further details.
Apologies again for the inconvenience caused.
Many Thanks,
Jess
every item ive brought fits how i want…
every item ive brought fits how i want it to, and all good quality. the colours are different to most other ski brands and i love the backstory to the brand.
11 de março de 2024
Avaliação não solicitada
Resposta da Planks Clothing
Hey Archie,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and we always love to hear how our customers feel about our product range!
Many Thanks,
Jess
Quality and stylish products.
So glad I found Planks when shopping online. Ordered 2 items and I couldn’t be more pleased with the swiftness of delivery and the quality and look of both products. Will recommend these to everyone and won’t be the last time I shop with Planks.
7 de março de 2024
Avaliação não solicitada
Resposta da Planks Clothing
Hey Steve,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks! Be sure to check out our biggest sale yet on our website for more gear at a good price :-)
Many Thanks,
Jess
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