This review is a follow up after my last one a few weeks ago. I noted that the meals were poorly packaged and lacked flavour. I also emphasised the lack of substance and protein content. They kin... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I have wanted to move to a readymade plant diet for quite a while. Settled upon Planty after a bit of online researching. After a false start due to DPD not delivering my order the meals have been be... Ver mais
A empresa respondeu
As a long term customer, I’m really happy with the variety of meals, convenience and quality. It’s easy to reschedule, skip or cancel the subscription. Whenever I need to get in touch, they alw... Ver mais
A empresa respondeu
I was tempted to try Planty after seeing an Instagram ad for them. Used a code and made my choices eagerly awaiting my delivery. Didn't know what to expect from them but I need not have worried becaus... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Delicious food first. Always plant-based. That’s Planty. We’re a team of chefs, not a factory. Our founder trained in Michelin-starred kitchens, and every vegan ready meal we make goes through the same obsession with flavour that’s helped us earn 3 Great Taste Awards. Choose your meals, and we’ll deliver them free to your door on weekdays. No cooking, no washing up, no faff. Just proper plant-based food, ready in minutes. Our packaging can be recycled, composted, reused, or posted back to us free of charge. Both the delivery and returns are carbon-neutral, so the whole loop is accounted for. If you’ve ever thought vegan meal delivery meant compromise, we’d love to prove you wrong.
Informações de contato
Reino Unido
- hello@planty.uk
- planty.uk
4,7
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Planty meals are a life saver
Planty meals are a life saver! I prefer to eat vegan but struggle to prepare foods ever since getting cancer. Planty meals are the best answer I've found. The servings are generous, the food is healthy and nutritious but also super easy and quick to prepare - essential when you have limited energy. The environmental impact is also fully considered with recyclable packaging. I keep an eye out for discount codes as it can be costly when you're on a budget but there is never any waste and the time saved on cooking, shopping etc makes it fully worth it.
16 de agosto de 2025
Avaliação não solicitada
Resposta da Planty
Thank you so much for sharing this, it truly means a lot to us. We’re incredibly moved to hear that Planty meals have been helpful during such a challenging time, and we’re honoured to be a small part of your journey.
We’re so glad you’re enjoying the meals and finding them convenient, nourishing, and supportive of your values, especially when energy is limited. It's also great to hear the packaging and sustainability efforts are appreciated.
We completely understand that cost can be a concern, and we’ll continue to offer discounts where we can to make Planty as accessible as possible.
Thank you again for your kind words and for being part of the Planty community!
Great food and delivery hassle free and…
Great food and delivery hassle free and tasty
8 de outubro de 2025
Avaliação não solicitada
Resposta da Planty
Thanks so much for the great review! We’re so happy to hear you’re enjoying the food and that the delivery experience has been smooth and hassle-free, that’s exactly what we aim for.
Your support means a lot to us, and we're thrilled to have you as part of the Planty community!
A culinary game changer.
As someone who has an irritable bowel, this company has been a game changer. There meals are convenient, affordable but most importantly they are damn tasty. Excellent amount of choice to keep your taste buds entertained. I can honestly say I've not found a single meal that I've disliked. I would happily recommend.
26 de julho de 2025
Resposta da Planty
Thank you so much for your amazing review! We’re truly delighted to hear that Planty has made such a positive difference for you, especially in supporting your dietary needs without compromising on taste or variety.
It means a lot to know that you’ve enjoyed every meal and found them convenient and affordable too. That’s exactly what we strive for, and your recommendation means the world to us.
Thanks again for your kind words and continued support, we’re so glad to have you as part of the Planty community!
Food was okay, but excellent service
Food: Tried this when AllPlants closed down. Decent tasting, though not as satisfying as AllPlants, to my taste. Portions were a bit small given the price.
Reliability: Maybe I was unlucky, but I encountered 2 consecutive missed deliveries (DPD), and decided not to continue because of how this interferes with my meal planning.
Service: I had various logistical issues with my second order and Chloe (5 stars for her!) was amazing with her assistance. I added a whole star just because of her. So rare to feel genuinely helped by a person with internet businesses these days.
6 de outubro de 2025
Avaliação não solicitada
Resposta da Planty
Thank you so much for your thoughtful review. We're really sorry to hear about the delivery issues. That’s definitely not the experience we aim to provide, and we completely understand how disruptive that can be when planning your meals.
We really appreciate you giving us a try and sharing your honest thoughts on the meals and portion sizes - your feedback helps us grow and improve.
And we couldn’t agree more, Chloe is an absolute star! We're so lucky to have her on the team, and it means a lot to hear that her support made such a difference. It’s always our goal to bring that kind of care and personal touch to every customer experience.
If you ever decide to return, we’d love the chance to give you a smoother experience all around.
The Enchiladas and LASAGNES are soooo…
The Enchiladas and LASAGNES are soooo tasty, and for someone like me who is disabled, each delivery is a godsend. So worth it!
2 de outubro de 2025
Avaliação não solicitada
Resposta da Planty
Thank you so much for your lovely feedback!
We're so happy to hear you're enjoying the BBQ Beef Enchilada and Mushroom & Spinach Lasagne - they're some of our favourites too.
It means a lot to know that our meals are making a real difference for you. We're so glad we can be a helpful part of your routine.
Thanks for the support, and we look forward to delivering more delicious meals to you soon!
Love these meals they are a godsend to…
Love these meals they are a godsend to somebody who doesn't cook but wants to eat well
27 de setembro de 2025
Resposta da Planty
Thank you so much for your lovely review!
We're really happy to hear that our meals are helping you eat well without the hassle of cooking - that’s exactly what we aim for.
It means a lot to have your support, and we look forward to delivering more delicious meals to you soon!
Delicious Grub
So efficient in their management of orders and the food is excellent.
27 de setembro de 2025
Resposta da Planty
Thank you so much for the kind words! We're delighted to hear you're enjoying the food and that the ordering experience has been smooth for you.
Your support means a lot - we’re so glad to have you with us!
Choose Planty
I was looking for vegan nutrition because I love animals and I believe everyone should refuse to participate in animal cruelty.
With a lot of companies not offering enough vegan options, I found Planty and my life has changed
I love the diversity and convenience of Planty meals, and I have been recommending them to everybody.
My husband loves them to.
2 de outubro de 2025
Avaliação não solicitada
Resposta da Planty
Thank you so much for your lovely, kind words! It means the world to us that you chose Planty as part of your journey towards compassionate, plant-based living.
We’re so glad to hear you're enjoying the variety and ease of the meals, and that your husband’s a fan too! Your support (and recommendations!) truly make a difference.
Thanks again for being part of the Planty community
Fabulous Mid-week Dinners
These vegan meals are a game changer for quick, nutritious & delicious mid week meals
17 de setembro de 2025
Avaliação não solicitada
Resposta da Planty
Thank you so much for the lovely review!
We’re so happy to hear you're enjoying the meals, especially as a quick and delicious mid-week option. That’s exactly what we aim for, so it means a lot to know they’re hitting the mark.
If you ever have any favourites you'd like to see more of, or suggestions for new dishes, we’d love to hear them.
Thanks again for your support!
Nice tasting food
I've tried 3 different meals and one side, the food tastes nice. It's healthy & the ingredients are great quality.
Customer service was quick & efficient.
I would definitely recommend this company.
16 de setembro de 2025
Avaliação não solicitada
Resposta da Planty
Thank you so much for your kind words!
We're so happy to hear you're enjoying the meals and that the quality and taste are hitting the mark. It's great to know our customer service team was able to support you quickly and efficiently as well.
We truly appreciate your recommendation, it means a lot to us!
Looking forward to sending you more delicious meals soon.
As good as if freshly cooked home!
Absolute delight! After 3 boxes, I have tested almost every recipe, and they are all absolutely gorgeous. It's a real pleasure to open my freezer to these beautiful sleeves, and pick up a delicious meal ready in minutes. As good as if freshly cooked home, it doesn't take like ready meals at all. The fact that everything is vegan is a bliss, no more time-consuming reading ingredients sessions, I can select any dish. And the effort made on materials to be all recyclable and the free return of boxes & liners is brilliant. I have never been so happy to support a small business. BRAVO!
15 de setembro de 2025
Avaliação não solicitada
Resposta da Planty
Thanks so much for your review, we really appreciate you taking the time to share your experience.
It’s great to hear you’ve been enjoying the meals and that they’ve felt more like something home-cooked than your typical ready meal. That balance of quality and convenience is exactly what we’re aiming for, so it’s great to hear.
We’re also really glad the fully vegan menu and the returnable packaging have made things easier. It's important to us that the service is not just good food, but simple and sustainable too.
Thanks again for the support, it really does mean a lot to us!
Been with them since December 2024...
I've been using Plantly since the closing of Allplants, who I was with for a number of years. After looking into alternatives, it seems like they were the only one lol. But I'm happy with their service. I get a number of meals from them every two weeks and will continue to do so. Thanks for the great service!
30 de dezembro de 2024
Avaliação não solicitada
Resposta da Planty
Thanks so much for your kind words, we’re really glad you found us and that you've been enjoying the meals and service since December!
It means a lot to have your support, and we’re so happy to be part of your routine every couple of weeks. If there’s ever anything we can do or if you have any feedback, we’re always here.
Thanks again for being with us!
I put a one star review which was…
I put a one star review which was removed but replaced. I see it has gone again as have a number of other one star reviews that were there yesterday.
I wasn't happy with their unprofessional way their ordering system worked. Offering me a free dessert then charging for it. I also think they should understand that they might get criticisms and not contact their customers, like they did me, and tell them off for upsetting their staff when I simply said they should test their systems.
I have contacted the Daily Mail who are very interested that Trustpilot are removing critical reviews. Trustpilot are undermining their reputation.
You were unable to resolve the problems because you refused to address them. I was told at first that I couldn't have 2 offers at the same time (free delivery and free dessert). Now you are saying that free delivery is standard. PLEASE stop phoning me up. I read more of your one star reviews and wouldn't have ordered from you had I read them first.
6 de setembro de 2025
Avaliação não solicitada
Resposta da Planty
Hi Gill,
Thank you for sharing your feedback. We’re truly sorry to hear you had a frustrating experience.
We always aim to be transparent and fair in how we handle customer concerns, and we’re disappointed to hear you felt otherwise. We did reach out directly to try and resolve the issue you raised, including offering to correct the ordering error on multiple occasions. We’re sorry this wasn’t a solution you were happy with.
While we completely understand that not every customer experience will be perfect, we also believe conversations should stay respectful, both for our team and to help us find a way forward. Our goal is never to silence criticism, but to ensure feedback shared on public platforms is accurate.
As for the food itself, we do want to note that an order was never placed or received, so we’re sorry we weren’t able to hear your thoughts on the meals themselves.
We're always here if you'd like to talk more, and we want every customer to have a good experience with us.
I have ordered twice now from Planty
I have ordered twice now from Planty, a mixture of mains and desserts. I would say on balance the food is great - not perfect but pretty close considering this isn't small batch cooking. It has a home cooked taste and the meals are mostly tasty and satisfying.
I felt the Chorizo Tomato Bean Bake was missing something, it tasted nice but was sloppy and didn't look like the picture. The Korean Bibimbap was delicious as was the Harissa Carrot Tagine. The Sticky Date Pudding was lovely and left me wanting more! The Beetroot Red Velvet Cake was okay though I think it would be better if I had warmed it up a bit.
Overall, I think they are great to have in the freezer if you want something quick and healthy to eat or have a vegan family member and don't know what to cook. My daughter who was vegan for several years and is now vegetarian thought they were very good.
3 de setembro de 2025
Avaliação não solicitada
Resposta da Planty
Thank you so much for taking the time to leave such a thoughtful and detailed review!
We’re so happy to hear you’ve enjoyed the majority of the meals, especially the Korean Bibimbap, Harissa Carrot Tagine, and Sticky Date Pudding (a favourite here too!).
We really appreciate your honest feedback on the Chorizo Tomato Bean Bake and the Red Velvet Cake, it’s so helpful for us as we continue to refine and improve our recipes. I’ll be sure to pass your comments on to our chefs.
We’re so pleased that Planty has been a helpful option for quick, healthy meals and that your daughter enjoyed them too. We look forward to cooking for you again soon!
Tasty meals!
These meals are very tasty indeed - really impressed at the quality of them!
3 de setembro de 2025
Avaliação não solicitada
Resposta da Planty
Thank you so much for sharing this lovely feedback!
We’re so happy to hear that you’re loving the meals and that the quality has impressed you. We take pride in making tasty, high-quality meals, and it’s great to hear you’ve enjoyed them. We look forward to sending you more meals soon.
Thanks again for the support!
Choking Hazard Twice!
I’ve been a very loyal customer for over a year because there aren’t many purely vegan ready cooked delivery services out there but I’m definitely changing, or going back to grocery shopping (inconvenient but safer!) Not once but twice I’ve damaged teeth on foreign objects found in two of the meals (the beetroot stew and aubergine moussaka). The first time I literally cracked a tooth and this time (last night) hurt another and it’s still throbbing over 12 hours later. Last time I was offered a refund for just one meal. I’m expecting a delivery today and it includes 2 X moussaka which I now don’t trust eating. I would’ve expected more in terms of goodwill gestures as I’ve provided photographic evidence. On both occasions I could have choked. Outside of this issue I’ve been generally happy with most meals. Some such as the stroganoff and shakshuka are tiny so I never order. The roast dinner is way too salty and I need lower sodium meals. I also need meals that I won’t choke on! Definitely had enough.
2 de setembro de 2025
Avaliação não solicitada
Resposta da Planty
Thank you so much for your kind words!
We’re so happy to hear you enjoyed our meals and that our service made your experience even better. Your support means a lot to us, and we can’t wait to deliver more meals to you in the future.
Planty is entirely vegan
Planty is entirely vegan. There is no risk of your food being contaminated with animal or dairy products.
I have avoided Soya since Monsanto unleashed its genetically modified soya without proper safety testing. Planty use soya in the majority of meals.
Planty withdraw the money for your next delivery several days before. If you want to cancel or change, & you’re getting weekly deliveries, you need to do so more or less immediately after the last delivery. However, they were very accommodating when I wanted to change my selection during their packing period.
Some of the functions of the website I found difficult to master, particularly the way discounts are handled.
THE FOOD
The Golden Roast Potatoes are spectacular, flavoured with sage. If I could, I would probably have them with 60% of my meals.
The others I preferred were OK, but not restaurant standard.
The Harissa Carrot Tagine had a pleasant taste
The Cauli Korma tasted of coconut, not much else
Red Thai Sweet Potato Curry had a slight spicy taste. Quite nice
The 3 meals I picked out tasted much better when oven cooked than when microwaved. This makes them less convenient & more expensive. They are still better than what I could do myself in the same time.
25 de agosto de 2025
Resposta da Planty
Thank you for taking the time to share such detailed feedback, and for following up with more information by email, we really appreciate it.
It’s incredibly helpful to hear your thoughts on both the meals and your experience using the website. We’ve passed your comments on to our head chef and wider team, who are always looking at ways to improve both flavour and convenience.
We’re glad to hear there were some standouts for you, especially the Golden Roast Potatoes! We look forward to delivering more meals you enjoy soon.
Thanks again for your input and support!
Delicious!
I've tried two of the meals from my first order and they were both really tasty. I'm looking forward to trying the others. The website is easy to navigate and there were no problems with delivery. I think I'll be sticking with Planty!
29 de agosto de 2025
Avaliação não solicitada
Resposta da Planty
Thank you so much for your kind words!
We’re absolutely delighted to hear that you enjoyed your first two meals, it’s always nice to know our customers are loving the flavours and quality. We put a lot of care into making our meals both tasty and convenient, so it really means a lot that you’re already looking forward to trying the rest of your box.
It’s also great to hear that you found the website easy to navigate and that your delivery arrived smoothly. We want the whole experience, from ordering to enjoying your meal, to be as stress-free as possible.
We’re so happy to have you as part of the Planty community and can’t wait to keep cooking for you. Thanks again for taking the time to share your feedback, it really makes our day!
++Customer service experience
+Reasonably priced
+Well packaged
+Responsive and helpful customer support
+High protein meals with good flavour
+Convenient website once you the gist of it
Signed up early August, I travel cross country a lot for work and don't always have time to prep. Will be ordering a box from these folks regularly
5 de agosto de 2025
Avaliação não solicitada
Resposta da Planty
Thank you so much for the lovely feedback!
We’re so pleased to hear you’ve had a positive experience with our service - from the packaging and website to the flavour and protein content of the meals. It’s great to know they’re helping make your busy schedule a little easier.
We really appreciate your support since August and look forward to keeping you stocked up with tasty meals!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.