Plug In Stations Avaliações 1.108

The surveyor explained everything fully, and answered my questions completely.

Install of an Ohme Pro charge point paid for by Manufacturer as part of promotion. Very rushed job, before could even have a discussion about cable placement they'd started drilling holes in the soffits. Pulled up insulation and couldn't be bothered to lay it back down again. Remedial work needed as couldn't get box placement on the wall done properly - even though this is all they're doing all day - just kept blaming his apprentice. When moving the unit, as it was raining couldn't be bothered to get a spirit level just eyeballed it even though was holding umbrellas for him and I offered to get a spirit level, it was "a walk back to the van" - told him to just leave it in the end and I'll do it myself. Wiring in the brand new consumer unit was messy at best with a wago box thrown in, my normal electrician said they've done a messy job as soon as he came back around to sign off the board. Most concerning, after install the connection to the consumer unit was buzzing! Turns out they hadn't done the connections up properly! Fortunately I'd had the prescence of mind to not use it and contact them to come out and fix. Installer blamed his apprentice for all of the errors, was a very odd guy and to be honest a bit abrupt / rude - not necessarily to me but just wasn't very professional. Installer did earth testing wrong, as said we have too high a reading for a PME connection.... but missed the fact that (as national grid have now told me having come back out to check, after their concerns were raised with them) that it's pretty obvious the PME earth hasn't been connected yet to the board. Which, them having shown me, yes it's pretty obvious the PME earth isn't connected... Their (polite) suggestion is the guy didn't know what he was looking at. Overall it's a pass from me. Clearly doing volume and rushed. Pre-install service was all fine, good communication from head office and requirements gathering, I suspect just bad luck with our nominated installer.

Prefer not to be contacted with regards to this please.

The conditions our engineer worked in were awful however he did a great job, very polite and explained everything fully.

Excellent experience and service from Brandon installing my charger. Efficient, friendly service and Brandon was happy to answer my questions and talk me through what he was doing at each stage during the install.

The initial call was great, the installation was a mess but Onur agreed to send in a new team and made up for the original mistake and then decorators to make everything good. It seems that the sales team do not communicate clearly with the installers and there is possibly a gap between what can be done and what the sales person thought could be done. This is not a con but an area of learning as think best interests were in mind. The first installer just bodged it but was corrected to our satisfaction after. We ended up decorating and repainting the external render ourselves due to the special colours required. I gave two due to the way that one of the girls in the office spoke to me, she was so rude refused to listen despite me remaining calm through all the issues she really riled me and I deal with suppliers all day and every day in my procurement role. At the end of the day the charger works and all is good. Company has potential but needs to get rid of bad apples that obviusly do not share the customer service skills and attention to detail that the others do.

Comms were fine. The person who came to fit the charger was a bit slap dash though - not much use of a spirit level. Concrete and bricks cracked in multiple places whilst drilling. Admittedly he had to contend with intermittent rain showers but given this is a fairly permanent fixture one would expect more careful consideration.

We had our charger installed by Brandon, he was friendly professional and extremely efficient. He made me aware before time about the power going off and offered practical advice. A really smooth process. Excellent thank you 👌

Seamless and Professional Service from Start to Finish

I am extremely happy with my entire EV charger installation experience with Plug In Stations. The service was seamless from the initial inquiry through to the final installation.

The process began brilliantly with Andy Evangelou from the sales team. Andy was incredibly helpful, providing clear advice on my options and diligently overseeing the entire process to ensure everything was set up correctly.

The fitting was then completed by Jason, who did a truly great job. As an installer, he was thorough, professional, and took the time to talk me through the new unit, leaving the site clean and tidy.

Overall, I am very satisfied and would highly recommend Plug In Stations for their outstanding end-to-end service.

Really tidy job, the 2 installers were very caring and helpful. Explained everything before they left.

Great experience from start to finish. Updated on all aspects of the instillation by head office. The actual installation was carried out perfectly very happy thank you.

If the engineers are anything like as good and helpful as Shonah and Rebecca in bookings, this should be a thoroughly positive experience.

They came on time and was very pleased with the work that was carried out
Cleaned up everything would recommend the company to anyone who wants to go electric

Excellent friendly Service . The whole experience with Plug in Stations has been top class .

Good communication and knowledgeable friendly staff at contact centre and EV fitter .

Steve an Stuart were well efficient
Clean an tidy and helpful
Were very professional would definitely recommend
Even helped me set up the ohme app
Explained everything to us after

The installation was carried out by Steve and Stuart and they have done a very good job. It was done in a timely and efficient manner by the friendly polite guys, who cleaned up afterwards and took the rubbish away. The installation of the car charging unit looks very neat and tidy.

Steve and Stuart visited today to install our charger they were excellent friendly and professional, highly recommend them.

I would like to thank Kirby from plug in station for being so professional from start to finish she is a true asset to the business.
She kept me updated with appointments, times and visits
Thank you again

The installation took place on time and the new EV charger was installed effectively. I was very pleased at the price compared to similar providers.

Unfortunately, the engineer left a lot of mess with the drilling and mud all over the front entrance of the house, which he said he couldn't clean up. I also found a box of rubbish left under the electricity meter which got soaked in the rain the next day.

Excellent service professional