Row E tickets were offered and placed in my cart. I purchased them for School Girls, but my email receipt shows Row H. That is absolutely unacceptable! I have purchased from PlumBenefits before and h... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I purchased my tickets and still waiting for my tickets to be sent to me. It’s been hours and now had to purchase AMC movie tickets the normal way instead of discounted price through Plumbenefits. I... Ver mais
A empresa respondeu
Purchasing my gift cards took little effort to complete the transactions. I was able to access my gift cards from my email and apply them to my online purchases quickly. I love the savings through thi... Ver mais
A empresa respondeu
Updated Thank you Richard Sankar for calling today 8/8/24 and approving my refund. Traveled from Detroit, Michigan with family of 8 with 5 kids Apparently weekdays tickets stopped August 2, 20... Ver mais
A empresa respondeu
Detalhes da empresa
Informações de contato
5551 Vanguard Street, 32819, Orlando, Estados Unidos
- 4075973555
- trustpilot@plumbenefits.com
- plumbenefits.com
3,1
Bom
392 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy to use and no issues with applying…
Easy to use and no issues with applying discounts to apps
18 de outubro de 2026
Avaliação não solicitada
Resposta da Plum Benefits
Thank you for your feedback! We're glad to hear the platform was easy to use and that you had no issues applying your discounts. We appreciate you choosing our service and hope to assist you again in the future. Enjoy your purchase!
Ease of Use
There was a variety of options to chose from. It was easy to select, place in cart and purchase.
17 de outubro de 2026
Avaliação não solicitada
Resposta da Plum Benefits
Thank you for your feedback! We're glad to hear you found a variety of options to choose from and that the selection, cart, and checkout process was easy to navigate. We appreciate your business and look forward to helping you save on future purchases.
Ticket prices were higher than retail…and full value is not redeemed
The amount of redemption at cinemark was less than what I paid for in prepaid ticket. Not worthy if you buy child tickets
15 de outubro de 2026
Avaliação não solicitada
Resposta da Plum Benefits
Thank you for your feedback. We try to keep our Cinemark Prepaid Ticket pricing as competitive as possible compared with purchasing directly from the venue. However, child ticket prices may be lower, and Cinemark may offer its own promotional pricing for certain movies or showtimes. Special or premium presentations may also have different pricing.
We’d be happy to take a closer look at what you experienced. Please let us know which movie and showing you attended so we can review the pricing.
Row E tickets were offered and placed…
Row E tickets were offered and placed in my cart. I purchased them for School Girls, but my email receipt shows Row H. That is absolutely unacceptable! I have purchased from PlumBenefits before and have never had this experience. I would like to speak with customer service as soon as possible. Thank you!
15 de outubro de 2026
Avaliação não solicitada
Resposta da Plum Benefits
We sincerely apologize for the concern and frustration this has caused. Our Broadway tickets come directly from our ticketing partner, and seating is based on the best available inventory provided at the time of purchase. However, we understand your concern since you saw Row E during the purchase process and your confirmation reflects Row H. We are reviewing the reservation to confirm that the seat assignment you received is accurate. Thank you for bringing this to our attention.
I purchased my tickets hours ago and I still do not have it.
I purchased my tickets and still waiting for my tickets to be sent to me. It’s been hours and now had to purchase AMC movie tickets the normal way instead of discounted price through Plumbenefits. If I had known I would have to wait FOR HOURS for my tickets,… after my transaction is complete and processed, I wouldn’t have used Plumbenefits. I’m looking to cancel my purchase at this time.
10 de outubro de 2026
Avaliação não solicitada
Resposta da Plum Benefits
We apologize for the delay and frustration. We have resent the tickets to your Hotmail email address and also attempted to contact you by phone.
If you have not received the tickets, please contact us as soon as possible so we can verify the email address on file and explore additional delivery options. We understand your concern, especially after purchasing AMC tickets through another source due to the delay.
Easy to navigate
Easy to navigate. Good selections. Process was fast
10 de outubro de 2026
Avaliação não solicitada
Resposta da Plum Benefits
We appreciate the awesome feedback. Thank you so much and enjoy all the great deals.
The prices were great
The prices were great. The system seemed slow and I couldn't seem to access it well on my mobile phone.
9 de outubro de 2026
Avaliação não solicitada
Resposta da Plum Benefits
Thank you for your feedback. We're glad to hear you found the prices to be a great value. We apologize for the difficulties you experienced accessing the site on your mobile device and for any delays you encountered while browsing or booking.
We appreciate you bringing this to our attention and will share your feedback with the appropriate team for review. We are always looking for ways to improve the mobile experience for our members and value your input.
I purchase my gift card here
I purchase my gift card here, then find a great deal online at Domino’s. It’s a great way to save! They send the gift card straight to my email—done and done. Super easy!
3 de outubro de 2026
Avaliação não solicitada
Resposta da Plum Benefits
We appreciate the kind feedback. Enjoy that gift card and thank you.
Goods seats, Great price
Seats appear to be good and price was great! Site was easy to navigate.
1 de outubro de 2026
Avaliação não solicitada
Resposta da Plum Benefits
Enjoy your show and thank you so much on the feedback.
they didnt show the taxes and fees till…
they didnt show the taxes and fees till AFTER i already checked out.
23 de setembro de 2026
Avaliação não solicitada
Resposta da Plum Benefits
Thank you for your feedback. We understand your concern regarding taxes and fees. The taxes and fees associated with an order are displayed during the checkout process before a purchase is completed, and by finalizing the transaction, customers agree to the total amount charged as well as the applicable Terms of Sale.
We are sorry to hear that the final cost did not meet your expectations. We appreciate your feedback regarding pricing transparency and will share your comments with the appropriate team as we continue to improve the customer experience.
Gave me a great rate
It got me an excellent rate for a rental car. Plum Benefits should just make sure they have the "pay later" option as a default, too. This was my first time using Plum Benefits, and I am happy with the result.
20 de setembro de 2026
Avaliação não solicitada
Resposta da Plum Benefits
Thank you for sharing your experience! We're delighted to hear that Plum Benefits helped you secure an excellent rate on your rental car and that your first experience using the platform was a positive one.
We also appreciate your feedback regarding the "Pay Later" option. We understand the convenience and flexibility that option can provide, and we'll be sure to share your suggestion with the appropriate team for consideration.
Thank you for choosing Plum Benefits, and we look forward to helping you save on future bookings! Safe travels! 🚗✨
Not Discounted
Not discounted. Another traveler on my trip, same hotel, same day, same type of room and their tickets were cheaper. Will go a different route next time instead of using plum benefits.
16 de setembro de 2026
Avaliação não solicitada
Resposta da Plum Benefits
Hello, we are sorry to hear about your experience. Hotel rates can fluctuate based on a variety of factors, and pricing may differ between booking channels, membership programs, promotions, inventory availability, and the exact time of purchase. While many members find value through the platform, we understand your frustration when another traveler appears to have received a lower rate for a similar stay.
We appreciate your feedback and are sorry that the savings did not meet your expectations. Thank you for giving Plum Benefits an opportunity, and we will share your comments with the appropriate team for review.
This was the first time I used this app…
This was the first time I used this app and I saved 17% on a $50 dollar gift card at Dave & Buster. My food was $50 but I paid $41.75. What a great deal.
13 de setembro de 2026
Avaliação não solicitada
Resposta da Plum Benefits
We appreciate the feedback. Thank you and enjoy all the great gift cards. Enjoy D&B!
Gift Card Purchases and Savings
Purchasing my gift cards took little effort to complete the transactions. I was able to access my gift cards from my email and apply them to my online purchases quickly. I love the savings through this platform! I will definitely use Plum Benefits for future purchases.
12 de setembro de 2026
Avaliação não solicitada
Resposta da Plum Benefits
We appreciate the feedback. Thank you and enjoy all the great gift cards.
Their mistake, my money: Zero accountability from Plumb Benefits.
If I could give Plum Benefits 0 stars, I would.
I had to cancel a hotel reservation because the event I was attending was canceled. I called Plum Benefits for instructions, followed exactly what their representative told me to do, and was then penalized for it as a “late cancellation.”
When I escalated the issue, there was zero accountability, zero apology, and zero customer care. I had to spend five days and countless hours fighting them just to recover a partial refund for a mistake caused by their own misinformation.
I used Plum Benefits to save money. Instead, I lost money, time, and an enormous amount of frustration.
They made the mistake, refused to own it, and made me fight to get my own money back.
Do yourself a favor: book directly with the hotel. Whatever small savings Plum Benefits offers are not worth dealing with this level of incompetence when something goes wrong.
4 de setembro de 2026
Avaliação não solicitada
Resposta da Plum Benefits
After reviewing your reservation, we found that the hotel supplier denied the refund request. Despite this, we took a loss on the reservation and provided a refund on Order 158156083 as a goodwill gesture to assist you.
We understand your frustration regarding the cancellation process; however, we made every effort to advocate on your behalf with the supplier and ultimately provided a refund even though the refund request had been declined and the charges were not returned to us.
False advertising, buyers beware!
False advertising and prices were more expensive than directly through venue. Vouchers were not useable and customer service none existent
21 de agosto de 2026
Avaliação não solicitada
Resposta da Plum Benefits
Please provide us with your order number so we can investigate this issue further. We apologize for your experience. Once we have the order details, we can review the concerns regarding pricing, voucher redemption, and the assistance you received from customer service. We located orders for you and a manager tried to reach out to you as well as we are unsure what product you are referring to.
AVOID THIS SERVICE- Plum Benefits
I booked a car rental through Plum Benefits for August 5th, picking up at Ace Rent A Car at JFK. At the counter, I was pressured to buy an additional $500 in insurance coverage on top of what I’d already paid, even after explaining I already had full coverage. I was told my coverage “hadn’t kicked in yet.” I asked if I could come back the next day once it kicked in, but they refused to let me do that.
Instead, the counter staff ran a credit check on my husband — the person the booking was under — without his authorization, verbal or written. They then denied the rental and gave me a letter, telling me to hand it to Plum Benefits so Plum Benefits could process my refund.
It has now been over a month of trying to get that refund. I’ve spoken to six different representatives/supervisors, and I get a different excuse every time — first “insufficient evidence,” then “different rental companies have different policies,” then “you didn’t pass security.” When I called Ace directly, they confirmed they never received any communication from Plum Benefits about this at all.
There has been zero escalation, zero accountability, and zero empathy throughout this process. I will not be using Plum Benefits again, and I’m actively discouraging coworkers at my company from using it as well. If this is how customer issues are handled, it’s a serious liability for any employer offering this as a benefit.
5 de agosto de 2026
Avaliação não solicitada
Resposta da Plum Benefits
Please provide us with your order number or give us a call so we can review your reservation and investigate this matter further.
We are sorry to hear about your experience with the rental supplier. As a third-party booking provider, we will need to review the details of the reservation, the documentation you received at the rental counter, and any communications regarding the refund request. Once we have your order number, we can look into the status of your case and any correspondence between the rental supplier and our team.
If you have not already done so, please have the denial letter and any supporting documentation available when contacting us, as this may help us further investigate the concerns you described regarding the rental denial and refund request.
Users will pay the price of the company’s mistakes
My experience with this business used to be wonderful and it has since turned into a very untrustworthy company. Their system made an error when completing a recent booking and I have spent 3 months trying to resolve it only to be told I will be eating the cost of their mistake. This is not a good way to do business or own up to the mistakes of their own systems. I will no longer be using their services and would not trust them to have honest and good practices moving forward.
29 de agosto de 2026
Avaliação não solicitada
Resposta da Plum Benefits
Please provide us with your order number or give us a call so we can review the details of your booking and investigate what occurred.
We sincerely apologize for the frustration this situation has caused. We would like the opportunity to review the reservation, the system issues you referenced, and the steps that have been taken over the past few months. Once we have your order number, we can further investigate the matter and determine what options may be available.
Your feedback is important to us, and we appreciate you bringing these concerns to our attention.
Easy process and great prices
21 de agosto de 2026
Avaliação não solicitada
Resposta da Plum Benefits
Thank you for your review! We're glad to hear you found the process easy and enjoyed our great prices. We strive to make booking simple while providing excellent value for our members. We appreciate your feedback and look forward to serving you again soon! 😊
Easy booking for Virginia trip
I booked a trip to Virginia with three different locations and two theme parks. I was able to do it all with Plum Benefits. The website provided all types of accommodations at all price points, and I earned Fun Points with every purchase. I will always use this site.
21 de agosto de 2026
Avaliação não solicitada
Resposta da Plum Benefits
Thank you for sharing your experience! We're thrilled to hear that Plum Benefits helped you plan your entire Virginia trip, including multiple hotel stays and theme park visits, all in one place. It's wonderful to know that you found a variety of accommodations to fit your needs and budget, and that earning Fun Points added even more value to your purchases. We truly appreciate your loyalty and look forward to helping you plan many more memorable adventures in the future! 😊🎉🏨🎢
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