Row E tickets were offered and placed in my cart. I purchased them for School Girls, but my email receipt shows Row H. That is absolutely unacceptable! I have purchased from PlumBenefits before and h... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I purchased my tickets and still waiting for my tickets to be sent to me. It’s been hours and now had to purchase AMC movie tickets the normal way instead of discounted price through Plumbenefits. I... Ver mais
A empresa respondeu
Purchasing my gift cards took little effort to complete the transactions. I was able to access my gift cards from my email and apply them to my online purchases quickly. I love the savings through thi... Ver mais
A empresa respondeu
Updated Thank you Richard Sankar for calling today 8/8/24 and approving my refund. Traveled from Detroit, Michigan with family of 8 with 5 kids Apparently weekdays tickets stopped August 2, 20... Ver mais
A empresa respondeu
Detalhes da empresa
Informações de contato
5551 Vanguard Street, 32819, Orlando, Estados Unidos
- 4075973555
- trustpilot@plumbenefits.com
- plumbenefits.com
3,1
Bom
392 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I quickly made the purchase for…
I quickly made the purchase for Broadway Tickets. Plum Benefits offered the best discounted ticket for The Lion King. The tickets are a gift for my granddaughters birthday. We all can't wait to see the show. I've been using Plum Benefits for at least 20 years they never disappoint.
25 de junho de 2026
Avaliação não solicitada
Resposta da Plum Benefits
We appreciate the feedback. Thank you and enjoy.
Resposta da Plum Benefits
We appreciate the feedback. Thank you and enjoy.
The AMC Black tickets that I bought are…
The AMC Black tickets that I bought are duds. They are not working for ANY AMC movies anywhere.
24 de junho de 2026
Avaliação não solicitada
Resposta da Plum Benefits
I’m sorry to hear you’re having trouble using your AMC Black tickets—that’s definitely not the experience we want for you.
These tickets do come with certain restrictions, such as limited use for specific showtimes, formats, or locations, which can sometimes prevent them from being applied at checkout. However, if they’re not working at all, that’s something we’d certainly want to look into further.
Please provide your order number so we can review your purchase and assist you as quickly as possible.
Rewards can never be redeemed
Every single time I try to redeem the fun rewards that I have accumulated from previous purchases, I get an error message saying that "the price does not align" so the only way for the transaction to go through is to remove the rewards. So I can basically never claim them.
15 de junho de 2026
Avaliação não solicitada
Resposta da Plum Benefits
We’re sorry to hear that you’re experiencing issues when trying to redeem your Fun Rewards. That’s certainly not the experience we want for our customers.
Please give us a call, and we’ll be happy to assist you directly in resolving this issue and ensuring your rewards are properly applied.
We look forward to helping you get this taken care of as quickly as possible.
The site is very user freindly
15 de junho de 2026
Avaliação não solicitada
Resposta da Plum Benefits
We appreciate the awesome feedback. Thank you so much and enjoy all the great deals.
Quick and easy online reservation
Quick and easy online reservation. See how it goes at the counter.
14 de junho de 2026
Avaliação não solicitada
Resposta da Plum Benefits
We appreciate the awesome feedback. Thank you so much and enjoy all the great deals.
I always get great seats at great…
I always get great seats at great prices for Broadway shows
11 de junho de 2026
Avaliação não solicitada
Resposta da Plum Benefits
We appreciate the awesome feedback. Thank you so much and enjoy all the great deals.
I didn’t get my tickets
4 de junho de 2026
Avaliação não solicitada
Resposta da Plum Benefits
Please call us or provide us the order number and we will gladly assist you on this matter.
I love this
I love this! To be able to get my flights reduced by buying gift cards is absolutely awesome, especially in this current economy and high fuel prices. It's fast and easy.
30 de maio de 2026
Avaliação não solicitada
Resposta da Plum Benefits
We appreciate the kind feedback. Enjoy your order and thank you!
i saved $200.00
2 de junho de 2026
Avaliação não solicitada
Resposta da Plum Benefits
We appreciate the kind feedback. Enjoy your order and thank you!
So easy and convenient and save you so…
So easy and convenient and save you so much money.
1 de junho de 2026
Avaliação não solicitada
Resposta da Plum Benefits
We appreciate the kind feedback. Enjoy your order and thank you!
In the total price I paid $300 more…
In the total price I paid $300 more than advertised on the website. The listing states "all fees included" and then you don't even show the taxes until after the cahrge goes through. That is very deceptive.
27 de maio de 2026
Avaliação não solicitada
Resposta da Plum Benefits
Thank you for sharing your feedback—we truly understand how frustrating it can be when the final price is higher than expected.
We want to clarify that the price initially displayed reflects the base rate for the booking. During the checkout process, applicable taxes and any required hotel-imposed fees are calculated and added before you complete your purchase so you can review the full total prior to payment.
That said, we understand your concern regarding the “all fees included” messaging. We recognize that this may create the expectation that the initial price already reflects the final total, including taxes, and we appreciate you bringing this to our attention. Feedback like yours is important and helps us evaluate how we present pricing so it’s as clear and transparent as possible.
Please note that taxes are government-imposed charges that can vary based on location and are often calculated at the final stage of booking. However, the full amount—including these taxes—is presented for review before the transaction is completed.
We sincerely apologize for any confusion this may have caused and appreciate the opportunity to address your concerns. If you would like us to review your specific booking in more detail, we’d be happy to assist further.
Feedback on support process
The buying process was OK, however I do want to share the feedback that there needs to be more support or direct heads up when buying tickets. I have no idea what tickets I bought, besides the row. I wanted to buy another ticket but since it is not shared what tickets I bought, I have no way of knowing which ones to buy. I called customer support, and they told me there was literally nothing they could to to help me (not add a ticket to my purchase, not give me the seats I have in order to buy the addition, not even by helping me leave a note in some way to have them seated together, and not even to give me back the order and I would just do a new one, even though I did the purchase an hour and a half ago). Honestly, next time I would prefer to do the purchase directly with the official site, as this was regretfully not a good customer experience/support.
26 de maio de 2026
Avaliação não solicitada
Resposta da Plum Benefits
Thank you for your feedback—we truly appreciate you taking the time to share your experience.
We’re sorry to hear about the confusion around your ticket details and the difficulty you had getting assistance. We understand how important it is to know exactly what was purchased, especially when trying to add additional tickets or ensure seating together.
Please give us a call or share your order number, and we’ll be happy to take a closer look and see how we can assist further.
Do NOT book a hotel stay with…
Do NOT book a hotel stay with Plumbenefits! Extremely disorganized and unprofessional! Please be aware of the micro print when purchasing hotel stays! Ti get a response takes well over 72 hours. When you reach a customer service you are told to wait for a response. I had a 2 night reservation worth almost $1k. Had a last minute family emergency & requested a credit or option to reschedule! Plum could not help as they needed answers from a 3rd party!! They did not show any consideration. I was told i must cancel my reservation to be considered for a refund or reschedule option! Which is BS and a scam. No flexibility toward customers. No consideration towards customers. Would’ve given zero stars if possible.
23 de maio de 2026
Avaliação não solicitada
Resposta da Plum Benefits
Thank you for sharing your feedback—we’re very sorry to hear about your experience and the frustration this situation caused.
We understand how difficult unexpected situations can be, and we truly empathize with your need for flexibility. For hotel reservations, if there’s a possibility your plans may change, we do recommend booking a refundable option when available. For non-refundable bookings, any exception (such as a refund or credit) must be reviewed and approved by the hotel or supplier, and while we’re always happy to submit the request on your behalf, it is not guaranteed and can unfortunately be declined.
We do our best to advocate for our members in these situations, and we’re sorry this did not meet your expectations. If you’d like us to take another look at your case, please feel free to call us or share your order number—we’d be happy to review it further.
Thank you again for your feedback.
My tickets were never sent to me
My tickets were never sent to my account. I had to purchase new tickets at the gate. I called for a refund, they said I never reached out to try to resolve, which is a blatant lie since we were chatting with their agent yesterday. Horrible experience.
21 de maio de 2026
Avaliação não solicitada
Resposta da Plum Benefits
Thank you for your feedback—we’re very sorry to hear about your experience and the inconvenience this caused.
Please call us or provide your order number so we can review your reservation and see exactly what happened. Our team would like the opportunity to look into this further and assist you.
MAJOR SCAM FROM LONG ISLAND NY
Still no update from this company. They are so basically crooks. I purchased a hotel room within the 24 hour cancel range for a hotel that is no longer operating under the name four points by Sheraton - that was the name I purchased when I went to Google the address Google states permanently closed. After calling spending so much time to try to get my money back I figured out that the new name is best western. They have zero understanding and were not helpful what so ever. Waste of 350. Can’t believe this is a northwell backed site when they commit fraud. It’s disgusting that I have to go lengths months later to even try and recoup my money. Huge mistake do not book with them.
18 de novembro de 2025
Avaliação não solicitada
Resposta da Plum Benefits
We’re sorry to hear about your experience and understand your frustration.
While we do not control property name changes, the hotel did confirm that your reservation was active and honored under your name at the location operating as Best Western. As outlined at the time of booking, hotels may undergo branding or management changes, and these updates do not impact the validity of an existing reservation.
We also reached out to the property regarding your request, and they have advised that a refund was not approved since the room remained available and confirmed for your stay.
That said, you are welcome to contact the hotel directly and ask to speak with a manager to discuss your concerns further. We’re also here to help review anything on our end should you need additional assistance.
found exactly what i needed to purchase…
found exactly what i needed to purchase quickly
9 de maio de 2026
Avaliação não solicitada
Resposta da Plum Benefits
We appreciate the feedback. Thank you so much and enjoy all the great deals.
I always have trouble receiving my…
I always have trouble receiving my tickets after I purchase them. I always have to call the customer service number for assistance to resend the tickets.
24 de abril de 2026
Avaliação não solicitada
Resposta da Plum Benefits
We apologize for the inconvenience you experienced. In some cases, ticket emails may be filtered into spam or blocked by certain email providers, so we always recommend checking spam/junk folders and ensuring there are no email filters preventing delivery.
If tickets are not received right away, our customer service team is happy to assist by resending them and making sure everything is received properly. We appreciate you reaching out for support and are always here to help ensure a smooth experience.
Manipulativelying website, horrendous customer service.
If I could leave less than one star, I would. Not only the ticket was not delivered 48 hours prior to performance, I had to spend 30 min on the phone to get the tickets emailed. But the worst part was that the website is tricking while you reserve your seat. You think you are buying orchestra tickets, but if you don't check it, you are destined to be very disappointed, as it might be only Mezzanine. They do it on purpose to confuse you, very clear marketing campaign.
26 de abril de 2026
Avaliação não solicitada
Resposta da Plum Benefits
We’re sorry to hear about your frustration and appreciate the opportunity to provide clarification.
For Broadway performances, including The Fear of 13, tickets are distributed by the Broadway ticketing system and are sent 24–48 hours prior to the performance. In some instances, delivery can occur closer to the show date, which is standard across Broadway vendors. There were no reported technical issues with the Broadway system for this performance, and tickets were successfully issued once requested.
Regarding seating, the guest personally selected and confirmed Mezzanine A–D Center and Sides during checkout. Seating sections, pricing, and availability are clearly displayed prior to purchase, and customers are required to review and approve the final selection before completing the order. Orchestra and Mezzanine sections are listed separately, and no seats are substituted after purchase.
We understand how important clear communication and timely delivery are, and while we regret the inconvenience of needing to contact customer service, our team ensured the tickets were provided promptly once reached. We strongly encourage guests to review seat details carefully during checkout and to reach out to our support team with any questions prior to purchase—we’re always happy to help.
Not very happy
I am not very happy I went to book my hotel for next weekend got to check out and I couldn't BECAUSE A MESSAGE CAME UP DISCREPANCY in price. I was asked to close out of the window and try again. I did that twice again the same message. On the 3 attempt the price increased. this is so unfair how do you change the price in the middle of the day. If it wasn't for a funeral, I would cancel all together.
23 de abril de 2026
Avaliação não solicitada
Resposta da Plum Benefits
We’re very sorry for the frustration this experience caused, especially given the circumstances of your visit.
Hotel prices are set by our hotel partners and are subject to change based on real‑time availability and demand. When a room is in high demand or limited inventory remains, pricing can update quickly—even within the same day. If a discrepancy message appears during checkout, it usually means the previous rate is no longer available.
We understand how disappointing this can feel, and we strongly encourage guests to call our customer service team while booking, as rooms can sell out quickly and our agents can help confirm availability and pricing in real time to avoid these situations.
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