Plumbing Doctors Avaliações 

135
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

This is the second time I have used them and both times I could not fault the service for a reasonable cost. Following a shower leak, Curtis identified the seal as the probable cause and resealed eve... Ver mais

Avaliado com 5 de um total de 5 estrelas

Arrived first thing in the morning, got straight to work on a very difficult problem with blocked pipes hidden in walls and under floors. Had no expectation that anyone would be able to sort the probl... Ver mais

Avaliado com 5 de um total de 5 estrelas

I highly recommend Plumbing & Heating Doctors. We had an emergency plumbing problem, there was water running from a light switch in our kitchen from upstairs. I rang at 8am and Curtis was at my house... Ver mais

Avaliado com 4 de um total de 5 estrelas

Needed a leaking toilet fixed for my elderly neighbour. Got an appt v quickly compared to other firms I’d rung. Small miscommunication from them on the arrival time but that was soon resolved. Job was... Ver mais

Detalhes da empresa

  1. Encanador

Escrito pela empresa

We are Plumbing & Heating Specialists. Established in Coventry since 2014. Voted Top 3 Plumbers In Coventry. We take on a range of jobs from dripping taps to full central heating installations. We have over 3000 subscribers to our YouTube channel where we showcase our work and help the general public.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

135 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(135)

24 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

This is the second time I have used them

This is the second time I have used them and both times I could not fault the service for a reasonable cost. Following a shower leak, Curtis identified the seal as the probable cause and resealed everything which resolved the leak. This time Curtis replaced the parts causing the toilet to keep flushing - within an hour. Many thanks to him for both jobs done quickly and well with no mess. Rare to find good and trusted skilled people so continue the good work!

3 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Masterclass service

A neighbour spoke to me about the source of a water ingress in their property. I contacted Plumbing Doctors and they arrived within 20 minutes.
Curtis assessed and established there was no water leak in my property; he then advocated effectively on my behalf with the neighbours tradesperson and Curtis quickly identified the root of the problem for my neighbour.
Curtis offered me reassurance throughout which was needed and appreciated.
A Masterclass service for the price of a callout.

19 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service throughout

Excellent service throughout. Curtis the plumber was extremely helpful and explained every aspect of the work he carried out. Very impressed with the whole experience.

9 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Would Recommend

Friendly, professional, arrived on time, dealt with unforseen issues promptly and helpfully, and did a good job.

27 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Pro plumbers

I had already had a visit from a different 'cowboy' plumbing company. Curtis from H & D was very professional, obviously knew what he was doing and got on with the job there and then at a reasonable price. Also send you after service WhatsApp to check everything is OK. A plumber you can trust...yippee!

20 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I recently contacted this company to…

I recently contacted this company to repair my boiler, and I am very satisfied with the services provided. The intervention was quick, professional, and efficient.

I would especially like to mention Waseem, who handled the repair himself. He was punctual, polite, and clearly explained what the problem was and what needed to be done. He worked cleanly and in an organized manner, making sure everything was functioning perfectly before he left. It’s clear that he is an experienced professional who truly cares about the quality of his work.

I highly recommend this company to anyone in need of boiler repair services. I will definitely contact them again if I need assistance in the future.

10 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Annual boiler service

Had an annual boiler service from Waseem. As always very professional, friendly and punctual.

Will continue to use his service again in the future. Highly recommended!

15 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service and quality

Excellent service and quality
Very pleased to have found a plumber who communicates well and works quickly, efficiently, and tidily. Small bathroom leak, quickly diagnosed and sorted.

22 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Leak

Informative and hopefully issue solved ( problem was from another company ). Thoroughly explained and advice given .

30 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very dissapointed with the service

Trusted the positive reviews and decided to contact this company for work at our NHS dental practice. Communication was initially quick and we managed to book the job without any issues. However, on the day, they arrived extremely late — scheduled for the morning but turned up at 4:30pm — and then refused to carry out the job.

This was particularly frustrating because the work needed to be coordinated with engineers and electricians, and the exact timing had been clearly explained to the plumbers beforehand. Due to their refusal, we had to arrange another plumber last minute and ultimately close the surgery for an extra day, resulting in cancelled patients and significant disruption.

Despite being highly recommended to us, we definitely won’t be using them again. To top it off, the plumber politely told us not to call them again while sipping a cup of coffee we had made — which would be funny if the situation hadn’t been so stressful.

Not impressed at all.

"Reply post company reply:"

Thank you for your response. However, I would like to clarify a few key points that have not been accurately reflected.

When we originally booked the job, we specifically requested and agreed on a 9:00 am appointment. This was made clear at the time of booking, and the only reason we proceeded with your company was because we needed to coordinate three different professionals on the same day: two engineers from DD and one electrician. All of them needed to be present together so the work could be carried out simultaneously, avoiding unnecessary delays and preventing disruption to NHS clinical time.

A few days before the booking, we were informed by email that the arrival time had been changed to 11:15 am onwards. This was never agreed upon, and had we known earlier that 9 am was not possible, we would not have booked the appointment. You cannot expect other engineers — who charge hourly — to be on-site from 9 am until potentially 4 pm simply waiting for the plumber to arrive.

Regarding the claim that no one was available to explain the work: this is incorrect. As soon as your plumber arrived, we called the DD engineer, who then explained directly to your plumber what needed to be done. To say no explanation was provided is simply inaccurate.

The disruption caused was significant precisely because the agreed appointment time was changed at short notice, which undermined the coordination of multiple professionals and affected our ability to manage NHS patient care effectively.

I hope this clarifies the situation from our side.

28 de novembro de 2025
Avaliação não solicitada
logotipo da Plumbing Doctors

Resposta da Plumbing Doctors

Hello Jaskaran,

Thank you for taking the time to share your feedback. My name is Waseem, and I am the director of Heating & Plumbing Doctors. I’m genuinely sorry to hear about the inconvenience caused to your surgery and the disruption to your patients — we understand how stressful that can be, especially in a clinical environment.

After reviewing our booking notes, call logs, and GPS tracking, I wanted to clarify the situation from our side. The day before your appointment, you received an SMS confirming that, as the second job of the day, your arrival window would be from 11:15 am and up to three hours after that. As our engineers start at 8 am and we already had another job booked before yours, a 9 am appointment was unfortunately never feasible, and this was explained several times during your calls requesting that time.

On the day, our first job overran, which can occasionally happen, but we did call ahead to inform you that we were running slightly behind. We were told that as long as the engineer arrived before your 4 pm closing time, this would be fine. According to our GPS logs, our engineer arrived at 2:56 pm, was on-site for 42 minutes, and departed at 3:39 pm.

When our engineer arrived, there was no one available who could explain what needed to be done. The receptionist stated they were unsure and provided two A4 sheets with coloured diagrams. The person responsible for instructing the engineer was attending to a patient and unable to come out. Although our engineer phoned the number listed on the drawings, the brief explanation given still didn’t provide enough clarity to carry out the work safely or accurately, particularly in a medical setting where precision is essential. For this reason — and only for this reason — he was unable to proceed.

Regarding the comment that was interpreted as “don’t call us again,” the engineer explained that he simply said we were extremely busy and unlikely to have availability the following week, so it might be best to contact another company. If this came across the wrong way, I apologise on behalf of my team.

We did everything we could to keep you informed, we arrived within the timeframe provided, and we attended the job fully prepared. The only barrier to completing the work was the lack of clear instructions or guidance on-site. While we regret the disruption this caused you, we are confident that our team acted professionally throughout.

Thank you again for your feedback, and I hope this response provides clarity for both you and anyone reading.

Avaliado com 5 de um total de 5 estrelas

A great company to deal with

A great company to deal with, great communication, kept me informed with emails and texts when the plumber Curtis would arrive. Curtis was knowledgeable and did a neat job even though it was in a complex position. I would definitely recommend the Plumbing Doctors

21 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Bath tub replacement

Had Waseem and Curtis replace a bath tub for me as my old one had cracked, sent Waseem the photos on WhatsApp and he was able to provide me with a quote. I was happy with the quote and proceeded to book him in the following week. I provided the bath and he advised me during the day of what parts I needed which was very helpful. They arrived promptly around 9am and worked throughout the day to complete job, kept me well informed during the day and tidied up when they left. Nice and relaxed to talked to and kept me feeling comfortable about what they were doing, they only had to knock out two tiles which was even better for me as I anticipated more to come off. Bath was fitted nicely with a good wooden structure to support along with the legs. Would recommend these guys to anyone.

13 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

11/10 Top Customer Service

We recently had Waseem and Curtis install a new boiler at my parents’ house, and the service was excellent from start to finish.

They were kind, calm, and professional throughout the job. They even helped move furniture where needed to access parts of the heating system, and treated the property with great respect. Everything was left clean and tidy once the work was done.

Both Waseem and Curtis are clearly very knowledgeable and committed to getting the job done right the first time—no fuss, no shortcuts.

Very tidy, efficient, and courteous people. I’d 100% recommend them for any heating or plumbing work!

23 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I recently had the pleasure of using…

I recently had the pleasure of using Heating Plumbing Doctors, and I couldn't be more satisfied with their service. From the moment I called, their team was professional and responsive, making it easy to schedule an appointment that worked for me. The plumber arrived on time and was incredibly knowledgeable about the issues I was facing. They took the time to explain everything in detail and answered all of my questions with patience.

The quality of work was outstanding; they tackled the problem efficiently and made sure everything was in perfect order before leaving. I also appreciated their attention to cleanliness; they left my space tidy, which is always a plus!

I highly recommend Heating Plumbing Doctors for anyone in need of reliable plumbing services. Their expertise and customer service truly set them apart!

13 de outubro de 2025
Avaliação não solicitada

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