Fast shipping from the US and great service! I recently ordered original Nike SB Air Max Ishod Wair sneakers from eBay and used Pochtoy.com as my parcel forwarder. My tracking/parcel number wa... Ver mais
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Veja o que dizem as avaliações
From US to BY 10 days in transit during these ‘hard times’ - so they pleasantly surprised me – the account page is convenient and understandable, shipping tariffs are reasonable, and it was really fa... Ver mais
A empresa respondeu
Fast and secure. I’ve been using this service for almost a year to ship some collectible items from to the US to my soil (Russia and Belarus). So far so good. No glitches. Some issues with the upcomin... Ver mais
A empresa respondeu
Посылка 496367 летит к вам Delivered to Helsinki. эту надпись я вижу последние 2 недели и слово летит обозначает такой стеб...Безответственная компания, которая постоянно придуривается ответственной... Ver mais
A empresa respondeu
Detalhes da empresa
Informações de contato
510 Carroll Dr, 19720, New Castle, Estados Unidos
- 4125673010
- pr@pochtoy.com
- pochtoy.com
3,8
Muito Bom
70 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 60% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Use of the service Pochtoy.com
I made a ransom of goods from the United States, everything came quickly enough. Previously I used another service, now I will order only here. Prices for delivery vary depending on the situation, but tolerable, so you can order.
1 de março de 2023
Avaliação não solicitada
Resposta da Pochtoy.com
Hello! Thank you for making the switch – glad the first experience lived up to expectations!
Looking forward to your next order.
Pochtoy.com team
Pochtoy.com
I ordered a phone for myself. through help with purchases. after placing the order, all the information was sent to the bot in a telegram. which turned out to be very convenient. according to the promo code, there was a free redemption. we bought it within 20 minutes. after I talked with support on the issue of deliveries. we promptly answered all questions and explained everything in detail. to my concerns about the quality of the boxes, ebay sellers said that there is an option for additional packaging. also on the site after the anniversary package of sanctions, a banner about the new limits and lists of the banned flares up. I advise everyone. the most stable intermediary I found
18 de fevereiro de 2023
Avaliação não solicitada
Resposta da Pochtoy.com
Vitaliy thank you for the detailed review! Fast redemption, helpful support, clear communication about sanctions limits and packaging options – glad everything came together smoothly for your phone order.
Looking forward to your next order!
Best regards,
Pochtoy.com
Good company.....
I have been working with the company for 2 years, I really like the speed of delivery, it arrives to Moscow in a week. There are always promotions for free redemption, which I am very happy about. The support service works promptly, quickly and clearly answers the questions posed. In general, I recommend the company for permanent cooperation.
26 de fevereiro de 2022
Avaliação não solicitada
Resposta da Pochtoy.com
Anastasia thank you for two years of trust and for such a kind review! Fast delivery, free redemption promos and responsive support – we're glad it all works well for you.
Looking forward to many more years of cooperation!
Best regards,
Pochtoy.com team
the best Mailforwarder at the moment in terms of value for money
Everything is great! Using the services of this company for about half a year. Parcels always almost immediately appear in the system immediately - the day of arrival at the warehouse in contrast to competitors, and collection is fastest - usually 2-3 days, at worst (on Black Friday - up to a week ... Analysts at this time collected for two) on the timing of the delivery - as promised 20-25 days at the rate of economy example one of the last parcel - RL005587937RU. Regarding the price - at the moment plan "Economy" in my opinion - is the best way to deliver goods to Russia in principle - it is not the cheapest, but quickly and inexpensive insurance included. Of the disadvantages, it can be noted that the tracking is not displayed before the arrival of the parcel to Russia
18 de fevereiro de 2023
Avaliação não solicitada
Resposta da Pochtoy.com
Viktoria thank you for such a thorough and balanced review! Great to hear the Economy plan has been hitting the sweet spot for you – fast warehouse processing, reliable 20-25 day delivery and solid value overall.
The tracking gap before arrival in Russia is noted – we appreciate the honest feedback and will keep working on improving visibility throughout the route.
Looking forward to your next order!
Best regards,
Pochtoy.com team
worst Delivery Service 2022 Award
Unfortunately, the quality of work and attention to clients dropped dramatically in 2022. There are logistical difficulties worldwide, but no one forces you to deceive and ignore customers—worst Delivery Service 2022 Award.
I sent my first package via pochtoy.com back in 2015. Over the past eight years, I have recommended this service to many, but today I will do everything to reduce the number of its customers. You can't work that badly.
On 09/21/2022, my parcel was sent from the warehouse (USA, DE). It was a standard package without prohibited attachments. Parcel number 567006, tracking code CQ003184780RU, the price of the goods was $341.38. The parcel included essential medicines that could not be bought in Russia. Weight of incoming parcels per parcel: 2 kg 400 grams (5 lb 3 oz). Econom shipping for $58.99 + $5.0 insurance + $3.0 shipping insurance. On 09/28/2022, the parcel arrived at the Helsinki warehouse, and since then (for five months), the tracking has not changed. I am not only dissatisfied with the fact that I cannot receive my order but also with several factors:
1) Pochtoy.com did not contact me or explain the delay's reasons. I had to create free tickets #291349 and #311565, and #329275. Multiple tickets, since pochtoy.com requires you to create new tickets for each mini-problem. Perhaps this is how the Help Desk KPI works. They pretend to solve many problems, but in reality, they don't. When I asked several questions in one ticket, at least half were ignored.
2) Since I did not get any intelligible answer in free tickets, I had to create a paid ticket for $2 - #329275. They answered me with a paid ticket, but then it was closed without solving the problem.
3) Pohtoy.com refused to recognize the fact that it has been in the same warehouse for five months as a loss, and refused to pay insurance.
4) Pohtoy.com refused to give both the name of the carrier and the name of the customs broker so that I could contact them myself.
5) Pohtoy.com refused to send me the exact terms and conditions of the insurance, including not answering my question "What is the maximum insurance coverage" and not answering my question, "What does "delivery package" mean for insurance payment."
6) In ticket #316797, the pochtoy.com support service admitted that "some documents were lost." But instead of solving the problem, this ticket was closed, and I can no longer write anything in this ticket.
7) As a result, I was left without money, a package, support, and attention. I think that this is very low-quality work.
22 de setembro de 2022
Avaliação não solicitada
Resposta da Pochtoy.com
Alexander, thank you for your honest and detailed feedback. You have been with us since 2015, and that makes this situation especially important to address properly.
2022 was genuinely one of the most difficult years in our service's history – the logistics routes to Russia were severely disrupted, and your shipment was caught in the middle of that crisis at the Helsinki transit center. We understand that "difficult circumstances" does not excuse poor communication, and we want to acknowledge that directly: you deserved clearer, more consistent updates, and we fell short of that.
We also recognize the frustration of having your paid ticket closed automatically before the issue was resolved – that is a system limitation that should not have left you without a way to follow up.
We are sorry that a customer who trusted us for eight years had this experience. If your situation has not been resolved, please open a new ticket with our support team – we will personally ensure it receives proper attention.
Best regards,
Pochtoy.com
Good delivery service.
I made a purchase of goods from the USA, everything came quickly enough. Previously I used another service, now I will order only here. I advise everyone, you will definitely not regret it. This server is many times better than its competitors.
8 de fevereiro de 2023
Avaliação não solicitada
Resposta da Pochtoy.com
Thank you for making the switch and for the kind words! We're glad the experience lived up to expectations and look forward to many more deliveries.
Best regards,
Pochtoy.com team
Great service
Great service. Ability of self-redemption, can resent parcel over 3rd country. User-friendly interface, tolerable prices.
11 de dezembro de 2022
Avaliação não solicitada
Resposta da Pochtoy.com
Alexander thank you for the feedback! Glad the flexibility and interface are working well for you.
Best regards,
Pochtoy.com team
Быстрая доставка и выкуп товара
Заказывал футболку с американского сайта с помощью при покупке, выкупили за несколько часов. Шла до Ижевска 16 дней. С пленкой, наклейкой и самой доставкой вышло в 24.95$.
Сервисом доволен
30 de outubro de 2022
Avaliação não solicitada
Resposta da Pochtoy.com
Вячеслав, добрый день! Спасибо за отзыв. Рады, что все прошло гладко и ждем ваших новых посылок :)
С уважением,
Pochtoy.com team
Nice service for fair price
Well, thanks to the service I could expierience famous US sales. All I could say is I am really gladful for the quality of the provided service. Used to buy some electronics, clothing and accesories in some famous shops and happy with every purchase. For example my tracking number PCT000000602434
1 de maio de 2022
Avaliação não solicitada
Resposta da Pochtoy.com
Danil thank you for sharing your experience! Electronics, clothing and accessories from US sales – sounds like you're making great use of what we have to offer.
Happy to have been part of those purchases, and looking forward to many more!
Best regards,
Pochtoy.com team
I recommend this service
I recommend this service.
I ordered shoes from Ebay and they bought them out very quickly. Parcel came neatly packaged, everything was in place.
The tech support responds quickly. Top up your account can be made in cryptocurrency, which is very convenient.
I will apply for orders again.
13 de novembro de 2022
Avaliação não solicitada
Resposta da Pochtoy.com
Ivan thank you for the recommendation! Glad it all worked well for you. Looking forward to your next order!
Best regards,
Pochtoy.com team
Pochtoy.com
ACHIEVEMENTS:
Good support, even during the season everything is fast and clear. Also pleased with the simplicity of the site and the ease of ordering.
RESTRICTIONS:
I don't think there are any, it's just a shame the shipping isn't as fast because of the world situation.
MAIN COMMENT:
I became acquainted with this company not long ago and it has already established itself in the early stages. My first order was a portable console, I thought I would have to wait for 1 week just to check out as in the Russian Post, but I was surprised that the parcel was already packed and ready for shipment in 4 days. If it were not for the season, it would have taken 15 days, and so 24.
19 de dezembro de 2022
Avaliação não solicitada
Resposta da Pochtoy.com
Thank you for such a structured and honest review! A portable console packed and ready in 4 days is a great result, and we're glad the support and site experience made a good first impression.
The slower delivery times due to the current global situation are frustrating for everyone – we appreciate your understanding and keep working on finding the fastest routes available.
Looking forward to your next order!
Best regards,
Pochtoy.com team
We started ordering goods from America…
We started ordering goods from America not so long ago, and before we started using the services of Mail.com, we scouted all the carriers.
Initially we stopped at this carrier because of the affordability of the prices, but once we started using it, we appreciated this company 100%. Always quickly processed packages and answer all your questions. At the request of a photo of the goods that arrived at the warehouse (enclosed example).
And the biggest plus is their bonus program and cashback!
13 de dezembro de 2022
Avaliação não solicitada
Resposta da Pochtoy.com
Artem thank you for the kind words and for doing your research before choosing us – glad we lived up to the comparison!
Fast processing, responsive support, photo requests and the bonus program all in one place – that's exactly what we aim for. Hope to keep earning that 100% rating order after order!
Best regards,
Pochtoy.com team
This service is scammers
This service is scammers. The parcel was lost 6 months ago. They blocked me in all services.. No information is given
28 de abril de 2022
Avaliação não solicitada
Resposta da Pochtoy.com
We are sorry to hear about your experience. We take every such claim seriously and want to understand what happened in your case. Please open a ticket with our support team and describe your situation in detail – we will look into it and get back to you.
Best regards,
Pochtoy.com
Посылка 496367 летит к вам
Посылка 496367 летит к вам
Delivered to Helsinki.
эту надпись я вижу последние 2 недели и слово летит обозначает такой стеб...Безответственная компания, которая постоянно придуривается ответственной, сроки доставки прошли, деньги вполне приличные в сумме 110 долларов получены, а обязательства не выполнены. Компания знает о своей безнаказанности и издевается над доверившимися дурочками.
15 de março de 2022
Avaliação não solicitada
Resposta da Pochtoy.com
Игорь, здравствуйте. Понимаем ваше раздражение – и фраза "летит к вам" на фоне двухнедельного стояния в Хельсинки действительно звучит несерьёзно. Приносим извинения за это.
Ваша посылка №496367 была отправлена в конце февраля 2022 года — именно тогда финский транзитный маршрут оказался под огромным давлением из-за введённых санкций и ограничений. Многие посылки того периода задержались или не дошли – это была системная проблема, а не безразличие к конкретному клиенту. Надеемся на ваше понимание, если у вас остались вопросы вы всегда можете задать их в тикете в личном кабинете, мы всегда стараемся помочь разобраться в ситуации.
С уважением,
Pochtoy.com
Стало очень плохо!
Много лет сотрудничества с этим посредником привели к отказу от их сервиса. Тарифы выросли непонятно кокую доставку использовать для сборных грузов посылка весом 12 киллограм объемного груза стоит 130$ посылка той же отправкой за киллограм 50$. Что абсолютно не приемлемо. Для решения вопроса служба поддержки не принимает усилий по решению вопросов. От чего сроки поставок и стоимость сдвигаются и приносят убытки! Очень огорчены в ухудшение качества сервиса! И прекращаем сотрудничество с Почтой.КОМ.
23 de fevereiro de 2022
Avaliação não solicitada
Resposta da Pochtoy.com
Здравствуйте. Нам искренне жаль терять клиента, который сотрудничал с нами долгие годы – это для нас важно.
По вопросу стоимости: разница в цене, которую вы описываете, скорее всего связана с объёмным весом. Для крупногабаритных посылок тариф рассчитывается по объёмному весу, если он превышает фактический – это стандартная практика всех международных служб доставки, и к сожалению, мы не можем на это повлиять.
Тем не менее мы хотели бы разобраться в вашей конкретной ситуации – возможно,
есть тариф или решение, которое подойдёт лучше для грузов такого формата.
Если вопрос все еще актуален, пожалуйста, напишите в тикет службе поддержки с номером посылки – постараемся найти оптимальный вариант и дать развёрнутый ответ.
Будем рады, если у нас получится это исправить.
С уважением,
Pochtoy.com
Пользуюсь этой доставкой почти год и не…
Пользуюсь этой доставкой почти год и не могу сказать ничего отрицательного. Посылки приходят быстро, не было никаких повреждений, помятостей. Цена на доставку приемлемая. Я доволен!
12 de fevereiro de 2022
Avaliação não solicitada
Resposta da Pochtoy.com
Тони, спасибо за год доверия и за теплый отзыв! Рады, что все проходит гладко – без повреждений и в хорошие сроки. Ждем ваших следующих заказов!
С уважением,
Pochtoy.com team
Проблем с доставкой не возникло.
Мой отзыв сугубо субъективный, поскольку это мой первый опыт доставки через данный сервис. Прежде всего этот сервис привлёк меня кэшбэком и невысокой стоимостью доставки. В ближайшее время планирую ещё раз воспользоваться сервисом.
30 de janeiro de 2022
Avaliação não solicitada
Resposta da Pochtoy.com
Ольга, добрый день. Спасибо за отзыв, мы очень рады, что кешбэк и цены оправдали ожидания. Ждем ваших следующих посылок!
С уважением,
Pochtoy.com team
Оптимальный сервис доставки из-за…
Оптимальный сервис доставки из-за границы. Один из немногих кто чётко соблюдает сроки доставки. Ни разу по этому поводу не было неприятных моментов, всё отслеживается. Достаточно приемлемые цены за доставку.
26 de janeiro de 2022
Avaliação não solicitada
Resposta da Pochtoy.com
Герман, добрый день. Спасибо за отзыв! Соблюдать сроки и держать клиента в курсе на каждом этапе – это наш приоритет. Рады, что это чувствуется. Будем ждать ваши следующие посылки, благодарим!
С уважением,
Pochtoy.com team
Отличный посредник.
Отличный посредник.Делаю через него заказы,уже около 2-ух лет.Комиссия здесь меня устраивает,так же радует бесплатное хранение в течении 45 дней.За отдельную плату могут упаковать посылку в защитную пленку-постоянно этим пользуюсь.
5 de dezembro de 2021
Avaliação não solicitada
Resposta da Pochtoy.com
Данил, спасибо за доверие. До следующих заказов!
С уважением,
Pochtoy.com team
Доставка полностью устраивает
Доставка полностью устраивает, пользуюсь не так давно, всего раза 4, но еще ни разу ничего в пути не потерялось и не задержалось. По цене услуга гуманная. В целом рекомендовать можно.
24 de novembro de 2021
Avaliação não solicitada
Resposta da Pochtoy.com
Спасибо за отзыв! Доставки без потерь, задержек и по выгодным для вас ценам – именно к этому мы стремимся. Будем рады вашим новым посылкам!
С уважением,
Pochtoy.com team
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