5/2025, purchased 2- 50' Copper Bullet hoses, using them separately; 8/2025, the 1st one developed several pinhole leaks in the hose. Contacted them and they immediately replaced it. The replaceme... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
The Pocket Hose 2.0 100-foot length fails to maintain its "dynamic operational length" under open-flow conditions. Meaning, that as long as you have 100% water pressure filling the hose, it expands to... Ver mais
A empresa respondeu
i originally bought the copper bullet and it did not last as long as i expected. pocket hose company sent me the ballistic hose and i love it, seems much more durable. i'm really grateful they care ab... Ver mais
A empresa respondeu
I purchased 3 pocket hoses two have leaks the third is still performing well although I would expect it to fail soon. We live in a mild climate no freezing or extreme heat these hoses have failed to m... Ver mais
A empresa respondeu
2,2
Ruim
215 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Pockethose
Thanks for the awesome review! 🤩
-Natalie, Pocket Hose Support
We ordered 3 hoses due to a big yard…
We ordered 3 hoses due to a big yard and it's wonderful to not drag a heavy hose around. All 3 are connected throughout the yard so everything can get watered and cleaned as needed. Great purchase.
11 de abril de 2025
Avaliação não solicitada
Resposta da Pockethose
Thank you so much for the amazing review! We're thrilled to hear that the hoses are making yard work easier and more convenient for you. Connecting all three sounds like a great setup—so glad it's working out perfectly for your space!
We truly appreciate your support and hope you continue to enjoy the ease and flexibility our hoses bring! 🌿💧
-Natalie, Pocket Hose Support
My hose started leaking almost…
My hose started leaking almost immediately from a split towards the middle. Very disappointed because I have been a significant user and fan
16 de janeiro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Karl,
We sincerely apologize for the issue you are experiencing with the hose leaking. Your feedback is of utmost importance to us, and we are committed to enhancing your experience. Kindly reach out to our customer support team at customersupport@pockethose.com for further assistance. Our team is ready and willing to offer any support needed. We prioritize your satisfaction and will strive to rectify this situation as soon as possible.
- Keith, Pocket Hose Support
Our 100 ft hose leaks
We have had our 100 ft hose in use less than month. Part of the rubber hose guard has broken. The connection at the faucet leaks. By reading their return policy I don't think you would be able to return anything. We have an older 100 ft that still works well.
11 de abril de 2025
Avaliação não solicitada
Resposta da Pockethose
Thank you for bringing this to our attention. We’re really sorry to hear that your 100 ft hose is leaking and that part of the rubber hose guard has broken. That’s definitely not the quality we aim for, especially so soon after purchase.
We understand your concerns regarding our return policy, and we’d like to help find a solution. Please reach out to us with your order details, and we’ll work with you to resolve the issue, whether it’s a replacement or a different solution.
-Natalie, Pocket Hose Support
I purchased a 75 ft hose for my back…
I purchased a 75 ft hose for my back yard less than a year ago and it already leaks. I like the flexibility but not the leak.
11 de janeiro de 2025
Avaliação não solicitada
Resposta da Pockethose
We’re really sorry to hear that your 75 ft hose has developed a leak — that’s certainly not what we expect from our products, especially within the first year.
We’re glad to hear you enjoy the flexibility of the hose, and we’d love the chance to make this right. Please reach out with your order details, and we’ll be happy to work with you on a resolution!
-Natalie, Pocket Hose Support
The hose second day came apart at the…
The hose second day came apart at the head
Threw it out on to street
Just to have to go back pick out of street to three in trash can
You got me this time
27 de março de 2025
Avaliação não solicitada
Resposta da Pockethose
We’re really sorry to hear that your hose didn’t hold up and fell short of your expectations. That’s definitely not the quality we aim to deliver. We’d really like the chance to make this right for you.
We’ve requested your information so we can look into this further and provide a resolution. When you have a moment, please get back to us with your order details so we can assist you properly.
-Natalie, Pocket Hose Support
I bought a Pocket Hose last year and it…
I bought a Pocket Hose last year and it developed a hole and leaks. Just bought my second pocket last month.
6 de março de 2025
Avaliação não solicitada
Resposta da Pockethose
We’re really sorry to hear that your previous Pocket Hose developed a hole and started leaking. That’s definitely not the experience we want for our customers.
We’d love the opportunity to work with you on a resolution. Please get back to us with your order details, and we’ll be happy to see how we can help make this right.
-Natalie, Pocket Hose Support
My pocket hose doesn’t expand at all
My pocket hose doesn’t expand at all. I ordered a 50’ hose and received a25’ hose. If this hose would expand maybe it would get to 50’. Send an e-mail have NOT. Received any response. Very disappointing!
8 de abril de 2025
Avaliação não solicitada
Resposta da Pockethose
We responded to your email on April 11, 2025, but it seems we haven’t heard back from you. Just in case our message was missed, we wanted to follow up with you here as well.
Please note that Pocket Hose units will only reach their full length when expanded at full water pressure (80 PSI). Right out of the box, the hose appears much shorter — usually around 18 feet — but once fully pressurized, it will stretch to the full 50 ft as advertised.
If you’re still having issues after testing it at full pressure, please let us know — we’re here to help and want to make sure you’re completely satisfied.
-Natalie, Pocket Hose Support
Pocket hose not as guaranteed
Pocket hose is a great concept, however, the area around the nozzle broke within the first week. We bought 2 hoses, so we were not that worried, but the second one broke shortly thereafter. I contacted customer service because they claim the hoses are guaranteed, but my message was ignored. I’m not happy that I spent so much for hoses that do not function as guaranteed.
11 de abril de 2025
Avaliação não solicitada
Resposta da Pockethose
We’re really sorry to hear about your experience and we’d love the opportunity to make things right.
Your review does not included full contact or order information, and we’ve been trying to follow up to get those details so we can investigate where the miscommunication occurred. As it's currently our busy season, response times may be slightly delayed, but we’re doing our best to get back to everyone as quickly as possible.
If you could provide your full name, order number, and where the purchase was made, we’d be happy to look into this further and work toward a resolution. We truly appreciate your patience and hope we can turn your experience around.
-Natalie, Pocket Hose Support
Glad got hose but disappointed sold out…
Glad got hose but disappointed sold out on copper y hose
11 de abril de 2025
Avaliação não solicitada
Resposta da Pockethose
We’re so glad to hear you received your hose! 😊
We understand your disappointment about the Copper Hose being sold out — the good news is that we now have our Copper Bullet units back in stock, along with our new and improved Copper Head models!
We’d love to offer you a special discount as a thank-you for your patience. Just reach out to us directly, and we’ll be happy to take care of you.
-Natalie, Pocket Hose Support
My pocket was shipped to me quickly…
My pocket was shipped to me quickly with all the attachments and everything was intact with no damage. I can't wait to use it.
11 de abril de 2025
Avaliação não solicitada
Resposta da Pockethose
Thanks so much for your kind review! We're thrilled to hear your Pocket Hose arrived quickly and in perfect condition — just how we like it! 😊
We can't wait for you to start using it too — cheers to easy watering and hassle-free gardening!
-Natalie, Pocket Hose Support
Fabulous
It’s too cold, haven’t used it yet, still in the box
Finally used it! Fabulous! Light, powerful, non kinking, just as promised!
10 de abril de 2025
Avaliação não solicitada
Resposta da Pockethose
Thanks for leaving a review! We totally understand if it has been cold where you live. When you get a chance to try the hose, we’d love to hear about your experience with it. Hopefully it lives up to your expectations, and if so, we’d really appreciate it if you’d consider updating your review. 😁
-Natalie, Pocket Hose Support
Bought many and all disappointed for several reasons
Have bought many and loved them, 1st ones became holy and could not patch them, the last with the new features bought them and right at the screw on to the spicket area, they fancy lacy area just broke at the lace area and here we go again. Have mine taped with Duck tape. Might have been if no lace just a solid piece, would have been my PRAISE, if it didn't break in that area.
15 de abril de 2024
Avaliação não solicitada
Resposta da Pockethose
We’re really sorry to hear about your experience and truly appreciate your continued support over the years. We’d love the chance to make this right and help turn things around.
We’ve previously requested your information so we could assist further, but we haven’t yet received your order details. When you get a moment, please reach out to us—we’re here to help and want to ensure you’re fully satisfied.
Thanks again, and we hope to hear from you soon!
-Natalie, Pocket Hose Support
I just visited my local Ace Garden…Don't buy online
I just visited my local Ace Garden Center and found the exact same hose for much lower price. I felt deceived and cheated.
11 de abril de 2025
Avaliação não solicitada
Resposta da Pockethose
We completely understand your concern and appreciate you bringing this to our attention.
While you may have seen Pocket Hose available at your local Ace Hardware, based on your order details, you purchased our Deluxe UV model. This version includes enhanced features that may not be available in the standard hoses sold at other retailers.
Ace Hardware and similar stores do offer their own pricing and promotions throughout the year, which can vary by location and season. We always aim to offer the best value possible directly through our site! 🙂
-Natalie, Pocket Hose Support
It retracts if you keep spicier open to…
It retracts if you keep spicier open to drain water but I bought mine last year and it was out up for the winter when I used it for the first time this spring it has a leak through all layers? Not worth the money Could have bought 5 other hoses for the price of this one
22 de março de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Carol,
We sincerely apologize for the inconvenience you've experienced with our Pocket Hose Copper Bullet. We appreciate you taking the time to provide us with your feedback as it helps us continually improve. We have issued a replacement which you should receive shortly. If you encounter any further issues or require any assistance, please do not hesitate to contact our customer support team at customersupport@pockethose.com. We are fully committed to providing you with a satisfactory experience.
- Keith, PocketHose Support
bought this as a christmas gift for my…
bought this as a christmas gift for my elderly father, thinking it would be useful in helping pulling/carrying hoses all the time, well what a piece of crap and so not worth the money! It does not not extend or retract like it says as advertised.
10 de março de 2025
Avaliação não solicitada
Resposta da Pockethose
Hi Cheryl,
We're really sorry to hear about the issues you've been experiencing with the hose. We understand that it can be quite frustrating when a product doesn't live up to expectations.
The hose is designed to expand and contract in response to the water pressure. If the pressure in your water system is low, it might take a little longer for the hose to fully extend. In order to ensure the best performance, it's recommended to maintain a water pressure of between 60-80 psi. Also, please check the hose's connections for any possible leaks, as this might reduce the effectiveness of the system as a whole.
When it comes to retracting the hose, it's important to keep the nozzle open as you turn off the water. This allows the remaining water to drain out and the hose to naturally shrink back down to its initial size. If it's not retracting as stated, there could be a blockage inside the hose that's causing the issue. Lastly, make sure to check if the hose has any kinks or twists, as these could affect its ability to retract.
If, after checking and trying all of these suggestions, you're still facing issues, please get in touch with our customer support team at customersupport@pockethose.com so that we can further assist you. We're committed to ensuring customer satisfaction and hope to resolve this issue as soon as possible.
- Keith, PocketHose Support
This hose is nothing but aggravating
This hose is nothing but aggravating. When I turn on the faucet it expands. But, as soon as I squeeze the nozzle and water begins spraying out it begins to contract and pull me back to the house.
DON'T WASTE YOUR MONEY!
3 de junho de 2024
Avaliação não solicitada
Resposta da Pockethose
Hello Keith,
We're sorry to hear about your experience with our Pocket Hose. However, it's important to note that the hose's ability to expand and contract is directly related to water pressure. We recommend a water pressure between 60 and 80 psi for optimal performance. If the water pressure is below this range, the hose may not perform as expected. If you've checked the water pressure and are still experiencing issues, we would encourage you to contact our customer support team at customersupport@pockethose.com. Our team is eager to assist you in resolving this issue and ensuring your satisfaction with our product.
- Keith, PocketHose Support
The copper bullet nozzle is useless
The copper bullet nozzle is useless
Too difficult to turn off or on at the hose end.
I can't connect another nozzle
It was given to us as a Xmas gift, what a useless piece of shit.
6 de março de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Harry,
We truly apologize for the troubles you've been facing with the copper bullet nozzle. Your feedback is essential to us, and we're committed to improving your experience. Our design features a removable nozzle with a simple on/off switch for easy use. We wonder if there has been some misunderstanding or misidentified product becoming a concern for you.
Unfortunately, we haven't received any further details from you to address this issue precisely. We kindly ask you to contact our customer support at customersupport@pockethose.com. Our team is ready and willing to assist you to ensure satisfaction with our products.
- Keith, PocketHose Support
Long ordeal…
Over two years ago I made a review of the then current model of the pocket hose. That one was horrible I tried to get it handled and was blown off. Two years later the company contacted me and offered to send the newest model, copper hose . They did in fact send it and it does work well. I am skeptical as it is ( after about 6 months ) starting to fall apart. BUT I appreciated to efforts especially after two years so I wanted to try to up-date my review. Seems no option for this on trust pilot But I wanted to try. So thank you Pocket hose people. And the options of dates at the bottom here don't allow for accuracy.
30 de setembro de 2024
Avaliação não solicitada
Resposta da Pockethose
Hi An,
Thank you for updating your review and sharing your experience! We truly appreciate your patience and understanding over the past two years. We're glad to hear that our team was able to get in touch and send you the newest model, the Copper Hose, and that it worked well for you initially. Your feedback is invaluable, and we're always working to improve the quality of our products. If you do have any issues with the hose, please reach out to us again as we will be happy to offer a solution. Thank you again for giving us another chance and for sharing your thoughts. We’ll continue to strive for better products and customer service! - Brittany, PocketHose Support
No kinks and so lightweight!
I have had several hoses that "don't kink". Everyone of them has. They were heavy and a real pain. The pocket hose is so lightweight, never kinks, and is a dream to carry around from faucet to faucet. I even have a dedicated one in my greenhouse!
15 de fevereiro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hi Liz,
Thank you for the wonderful review! We're so happy to hear that the pocket hose has been a game-changer for you. It's great to know that it’s lightweight, kink-free, and easy to carry around, making your gardening tasks much more enjoyable. Plus, having one in your greenhouse sounds like the perfect use! We really appreciate you taking the time to share your experience. Enjoy your hassle-free gardening, and thanks for choosing our product! - Brittany, PocketHose Support
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