Michael and his team were professional, timely and efficient in their role as first responders. He explained exactly what they were going to do and what the next steps would be in the claim. A great s... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
The gentleman (Zachariah) who has been dealing with my case has been extremely helpful. He has gone above and beyond working to get a successful outcome for me. He has really listened to me and l fee... Ver mais
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I would like to thank the two polite and professional men who attended my property as first responders to inspect a leak in my bathroom. They were both very courteous, friendly and helpful, and took t... Ver mais
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The low score is because of the poor communication from the insurers when I had to make claim from being hit by a third party. I wasn't given a courtesy car, even though I always request it when insu... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We are the claims division for Policy Expert, getting things done for our customers quickly and effectively is what sets us apart. When life takes an unexpected turn, we combine smart technology with genuine human care to deliver a market-leading claims experience.
Informações de contato
14 Sovereign Way, TN9 1RS, Tonbridge, Reino Unido
- home.claims@policyexpertclaims.co.uk
- policyexpertclaims.co.uk
4,5
Excelente
10 mil avaliações
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Very efficient system to report issues…
Very efficient system to report issues and the problem raised was investigated promptly and repairs carried out within a reasonable timeframe. Would definitely recommend Policy Expert!
20 de outubro de 2026
Resposta da Policy Expert Claims
Good morning,
We are glad you enjoyed your experience with our reporting system. We are happy to hear that our team investigated and resolved your issue so promptly. Thank you for sharing your positive feedback and recommending our services. We appreciate your support.
Best wishes,
Ellie
Overall positive experience with this…
Overall positive experience with this company after a difficult start. Was over 1hr 30 mins to get through to their emergency line for a water leak which i think is unacceptable and also really struggled to get through to an adviser as they try to push you online at every opportunity. Since then they have been very good at getting it all organised and kept moving with friendly technicians arriving at the correct time and getting the work done well.
20 de outubro de 2026
Avaliação não solicitada
Resposta da Policy Expert Claims
Good morning,
We are glad you enjoyed your experience with our team once the repairs were underway, and we appreciate you sharing this feedback. It is great to hear that our technicians arrived on schedule and completed the work to a high standard.
So that we can pass your comments on to the relevant department, please provide your policy number and claim reference to feedback@policyexpertclaims.co.uk
Best wishes,
Ellie
Bathroom insurance claim
Going through an insurance claim for a serious leak in our bathroom.
Visits so far from the surveyor and also the Trinity Claims 'Drying Team' to assess the extent of damp and damage.
Very impressed with promptness, communication and professionalism to this stage
24 de setembro de 2026
Resposta da Policy Expert Claims
Good afternoon,
We are glad you enjoyed your experience during this challenging time with your property. Dealing with water damage is incredibly stressful, and we are pleased to hear that our team has provided prompt, clear communication and professional service during their initial visits. We appreciate your positive feedback and will continue to support you throughout the rest of your claim process.
Best wishes,
Ellie
A* Customer Service -From the moment I got in touch to find…
From the moment I got in touch to find out what I needed to do I got great customer care with understanding. An assessor was sent out quickly, I was then advised what they would do once the cause was rectified. They were able to arrange a local team to do all the repairs and redecorating. I was able to choose colours and floor covering. The ceiling plastering is perfect. The Amicable team were all lovely friendly and professional people who did a marvellous job of replacing everything destroyed by the escaped water. The Safeline crew who had to remove the ceiling due to Asbestos also did a clean professional job. All in all we were very pleased from beginning to end with our claim.
12 de março de 2026
Resposta da Policy Expert Claims
Good afternoon,
We are glad you enjoyed your experience with our team during what we know can be a very stressful time. Dealing with water damage and the unexpected discovery of hazardous materials is never easy, and we are pleased we could make the restoration process as smooth and worry-free as possible for you.
Thank you so much for sharing your positive feedback about our coordinated efforts. We truly appreciate your kind words.
Best wishes,
Ellie
Complete disconnection of the system
Where to start! Let’s start with the telephone system: every different number that you call leads you to the same automated system and set of options and it assumes that you want to start a new claim or your claim is one of their prescribed set of options.
Within the telephone system it directs you to continually go onto the website to update your claim or get details of your claim, this is patently false.
Moving onto the website there is nothing in your claim about the details of what’s currently happening, it only states that you have made a claim.
Let’s move onto talking to a human being. This is an online company so I understand getting to human maybe a bit lengthy and I accept that however we had a survey done on our driveway and that survey was not passed properly to the drainage people and the drainage people come out and only partially completed the job, and the insurance company didn’t know anything about this. No one talks to anyone are we still have a faulty driveway! Oh, and no one ever gets back to you. Hope that helps, and I hope this review gets published.
20 de outubro de 2026
Resposta da Policy Expert Claims
Good afternoon Ms Leddy,
Thank you for taking the time to share your feedback and for detailing your experience with our automated phone system, website updates, and contractor coordination. We appreciate your patience in explaining these issues, as this helps us identify where our communication and processes are falling short.
We have passed your claim over to our Customer Relations Department to investigate in full and a member of the team will be in touch in due course.
Best wishes,
Ellie
Resposta da Policy Expert Claims
Good afternoon Mr Jordan,
We are glad you enjoyed your experience with our team. We appreciate our helpful and professional service being recognized.
Best wishes,
Ellie
Resposta da Policy Expert Claims
Good afternoon,
We are so glad to hear that our process was seamless and effortless for you. Thank you for sharing.
Best wishes,
Ellie
Resposta da Policy Expert Claims
Good afternoon,
Thank you for leaving us with your feedback, we are pleased to hear you were kept in the loop throughout your claim.
If there was anything our team could have done to make this a 5* experience for you, please email your comments to feedback@policyexpertclaims.co.uk
Best wishes,
Ellie
Terrible online company takes over an…
Terrible online company takes over an hr to speak with someone
19 de outubro de 2026
Resposta da Policy Expert Claims
Good afternoon Ms Sheppard,
Thank you for your feedback. We are sorry to hear you were met with such long wait times. Our teams are unfortunately experiencing higher volumes as we come into the winter period.
We have passed your claim to our Customer Relations Department who will investigate in full and a member of the team will be in touch in due course.
Best wishes,
Ellie
Quick & efficient service
Quick & efficient service, insurance assessor came out the day after the water leak and advised what work needed to be done. Straightforward process and everyone i spoke with were helpful and friendly.
19 de outubro de 2026
Resposta da Policy Expert Claims
Good afternoon,
We are glad you enjoyed your experience with our team during such a stressful situation. We are happy to hear that our prompt assessment of the water damage and our straightforward process provided some peace of mind. Thank you for your kind words about our helpful and friendly service.
Best wishes,
Ellie
Good communication staff I spoke to…
Good communication staff I spoke to very helpful
19 de outubro de 2026
Resposta da Policy Expert Claims
Good afternoon,
We are happy to hear that our team provided clear support and helpful assistance during your conversation. Thank you for your feedback.
Best wishes,
Ellie
POLICY EXPERT & TRINITY CLAIMS
POLICY EXPERT & TRINITY CLAIMS, TO ANYONE CONSIDERING THIS INSURER: MY STRONGEST ADVICE IS TO TAKE YOUR BUSINESS ELSEWHERE.
APPALLING CUSTOMER TREATMENT, A QUESTIONABLE COMPLAINTS PROCESS AND AN ABSOLUTE LOSS OF TRUST
THE SENIOR MANAGER IN CLAIMS, IM LOST FOR WORDS - MORE TRAINING IN CUSTOMER SERVICE AND DISABILITY RIGHTS MAY BE AN ADVANTAGE.
A COMPLAINT PROCESS I THE CUSTOMER HAD NO SAY OR INPUT TO. AND PREDICTED THE OUTCOME BEFORE YOU SAID NO - VERY CONCERNING THAT A CUSTOMER IS TREATED THIS WAY, CLEAR EXAMPLE BY YOUR RESPONSE.
TRINITY CLAIMS YOU ARE
💩💩💩💩💩💩💩💩💩💩💩💩💩💩
TO DISABLED OLDER CUSTOMERS. YOU STILL HAVE MY IPAD THAT YOUR ASSORS THREATEN TO DESTROY.
THE FINANCIAL OMBUDSMAN WILL BE CONTED AND THE RELEVANT FINANCIAL CONDUCT AUTHORITY WILL BE MADE AWARE OF HOW YOU MISLEAD CUSTOMERS, TAKE THIER LIFE LINE AWAY, DONT STICK TO YOUR MARKETING VALUES AND TREAT CUSTOMERS APPALLING WHEN THEY RAISE AN ISSUE. I WONDER WHY TRINITY BECAME A PART OF POLICY EXPERT.
TRINITY WILL BE POLICY EXPERTS DOWNFALL.
DISCUSTING WHAT YOU DID TO ME OVER AN IPAD, GOD HELP ANYONE WHO HAS A MORE VALUABLE ITEM.
I’VE LEARNT MY LESSON:
CHEAP POLICY - CHEAP SERVICE!
8 de outubro de 2026
Avaliação não solicitada
Resposta da Policy Expert Claims
Hello
We’re sorry to hear about your experience and that our service has left you feeling this way. We can see that a complaint has already been raised and that a final response has been provided addressing the concerns you raised.
Kind regards
Kerrie
The team was polite and professional
15 de outubro de 2026
Resposta da Policy Expert Claims
Hello Mrs Hudson
We are delighted to know that you had a wonderful experience with our courteous and skilled staff.
Kind regards
Kerrie
Claim declined
Have silver home insurance buildings and contents but can’t claim for rain damage as doesn’t come under terms of the policy .? A surveyor was sent out though and we were treated like idiots he’d made his mind up to decline the claim as soon as he walked through the door.
Abysmal company I feel sorry for the call handlers that need to work for them.
This review is after the event so I do not need to provide the claims reference number for it to be looked into that has all been done . I just want to leave a review about my experience
1 de outubro de 2026
Avaliação não solicitada
Resposta da Policy Expert Claims
Hello Customer
We’re sorry to hear about your experience and that you were unhappy with the handling of your claim. We’d like the opportunity to look into this further, but unfortunately, we’re unable to locate your claim from the details provided in your review.
Please email your claim details to feedback@policyexpertclaims.co.uk so we can investigate this for you.
Kind regards
Kerrie
Marim was absolutely great in the end…
Marim was absolutely great in the end and reassured me that the claim was being sorted
15 de outubro de 2026
Resposta da Policy Expert Claims
Hello Mr Brown
We are glad to hear that you received reassurance and support throughout your claim. Thank you for sharing your thoughtful feedback.
Kind regards
Kerrie
The large pane of glass in my living…
The large pane of glass in my living room window shattered in July. The time waiting for the work to be done was almost 3 months! Not happy with that! Although the replacement of the pane only took 30minutes and the guys fitting it were very good, I feel that 3 months waiting was too long.
16 de outubro de 2026
Resposta da Policy Expert Claims
Hello Mandy
Thank you for your feedback. We’re sorry for the length of time you had to wait for the repair to be completed and understand how frustrating this must have been. We’re pleased to hear you were happy with the team who carried out the work and appreciate you sharing your experience with us.
Kind regards
Kerrie
Good service and very professional
Kept me informed when the engineers will arrive. Very polite and professional , keeping me informed on what is happening to dry out the floor, also booking in next appointment. Overall a very good experience.
16 de outubro de 2026
Resposta da Policy Expert Claims
Hello
We appreciate you taking the time to share your review. We are delighted to hear that you were kept fully updated on arrival times and the work required to dry out your flooring.
Kind regards
Kerrie
Provided useful information around…
Provided useful information around discovery, process and next steps.
Was professional, courteous and trustworthy
16 de outubro de 2026
Resposta da Policy Expert Claims
Hello
We are delighted to hear that our team member provided clear guidance regarding the process and next steps. Thank you for taking the time to share your feedback.
Kind regards
Kerrie
Resposta da Policy Expert Claims
Hello James
Thank you for your kind feedback. We are thrilled to hear that our service made the entire process so smooth and completely hassle-free for you.
Kind regards
Kerrie
The 2 young men were so helpful
The 2 young men were so helpful. They explained everything and did there best to make my problems easier.
16 de outubro de 2026
Resposta da Policy Expert Claims
Hello Sylvia
We appreciate you taking the time to share your wonderful feedback. We are delighted to hear that our team members were so supportive, took the time to explain the details clearly, and went above and beyond to make things easier for you.
Kind regards
Kerrie
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