When I searched to make a reservation for September 5, only one option in the 11 p.m. hour appeared. I clicked “Previous times” and booked a morning slot, but it turned out to be for September 4, so I... Ver mais
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Veja o que dizem as avaliações
Travelled for the first time with this company (we are on holiday in Poland from Ireland). Absolutely can not fault this company. We had the most comfortable train journey from Warsaw to Krakow... Ver mais
If you just want to buy a ticket, fine.. but do t expect ANY customer service. They have 2 different phone numbers, both weren’t operating the day I was traveling. Multiple emails sent, no reply. S... Ver mais
SUPERB! It's easy way to buy tickets for polish trains and it works well! Helpful support via mail or phone. Tip: first check your spam box, if there is no ticket, contact customer service.
Detalhes da empresa
Escrito pela empresa
At PolishTrains, our mission is simple: make travel easy, safe, and accessible to everyone. Built on three pillars — safety, support, and speed — we take care of every step of your journey, from planning to arrival. We offer affordable train tickets online, so you can find the best connections and book your trip across Poland and Europe without leaving home.
Informações de contato
Polônia
- polishtrains.eu
3,5
Bom
31 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 14% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
When I searched to make a reservation…
When I searched to make a reservation for September 5, only one option in the 11 p.m. hour appeared. I clicked “Previous times” and booked a morning slot, but it turned out to be for September 4, so I had no choice but to cancel it. I then specified September 6 and went through the same process, and was able to make a reservation for September 5.
10 de agosto de 2026
Avaliação não solicitada
Nice tripp
Nice tripp. Easy booking and train was punctual.
3 de agosto de 2026
Avaliação não solicitada
Ticket never received after payment
I bought a ticket, then it stayed in "processing ticket" forever. For returning it, it was necessary to enter the ticket number, which was impossible since i never received a ticket. Absolute fraud
9 de junho de 2026
Avaliação não solicitada
Very friendly usage
Very friendly usage, from train selection, payments and get the ticket… everything very smooth
24 de maio de 2026
Avaliação não solicitada
Le site est fluide et la réservation…
Le site est fluide et la réservation facile.
22 de maio de 2026
Avaliação não solicitada
Save time for group tickets, you’ll need it
I had to buy 13 tickets and it took me an hour and a half to do it because:
A) I couldn’t find an option to buy a group ticket, although I saw it online. When I asked about this option, the response was insufficient.
B) When I had bought 6 tickets and I had to buy more, the webpage fell continuously, what resulted in having to start over the process again and again.
Eventually, I downloaded an app that allowed me to buy the tickets much faster.
Greetings,
Silvia Navarro
12 de maio de 2026
Avaliação não solicitada
Very good and user-friendly system of ticket purchasing
Very good and user-friendly system of tickets purchasing, als good comfort in the trains. I travelled by your trains sevral times, and service was always good. Thank you!
8 de maio de 2026
Avaliação não solicitada
Everything worked perfectly
Everything worked perfectly. Thank you so much.
1 de maio de 2026
Avaliação não solicitada
Resposta da PolishTrains
We're absolutely thrilled that the quality of our service earned a top rating. We continuously work to make ticket booking even faster and more convenient — because passenger comfort is our highest priority.
Die Buchung war einfach und auch für…
Die Buchung war einfach und auch für nicht-polnisch-sprechende Menschen unkompliziert durchzuführen. Übersetzungs-Tools machen es möglich. Vielen Dank.
29 de abril de 2026
Avaliação não solicitada
Resposta da PolishTrains
Vielen Dank für Ihre freundliche Bewertung! 🚆 Es freut uns sehr, dass der Buchungsprozess auch für nicht-polnischsprachige Reisende einfach und unkompliziert war. Wir wünschen Ihnen angenehme Reisen!
Easy to use
Easy to use, good prices and the information is always up to date.
28 de abril de 2026
Avaliação não solicitada
Resposta da PolishTrains
Thank you so much for the 5 stars! 🚆 We're delighted our service earned a top rating.
Resposta da PolishTrains
Our service is available in 4 languages: polish, english, ukrainian and russian.
Some problems with the site
Some problems with the site, otherwise really easy to understand and book. Unfortunately not possible to choose Sweden + 46 for mms notifications. Train artival etc..
Kind regards
Ulla Pietarinen
Sweden
9 de abril de 2026
Avaliação não solicitada
Resposta da PolishTrains
Thank you for kind words! There is possibility to choose Sweden, you have to put letters "SE" to find the country in the search engine.
Excelente servicio
6 de abril de 2026
Avaliação não solicitada
Resposta da PolishTrains
Nos alegra que nuestro equipo haya podido ayudar de manera efectiva. Nuestros expertos están a su disposición todos los días hasta las 23:00. ✨
It was easy to book
It was easy to book, and easy to find a place
3 de abril de 2026
Avaliação não solicitada
Resposta da PolishTrains
We're delighted our service earned a top rating. Wishing you wonderful travels!
Awful trains
Narrowest trains ever. You can't even walk there with luggage. Never again.
4 de abril de 2026
Avaliação não solicitada
Resposta da PolishTrains
Thank you for your review. We're sorry to hear your journey was uncomfortable. We'd like to clarify that our service is a ticket sales platform — we do not operate the trains directly. Onboard conditions are the responsibility of the carrier. We encourage you to share your feedback directly with them, as they are best placed to address concerns about train comfort and space.
*AVOID* Absolute con company
*AVOID* Absolute con company. Sold me a ticket online3 hrs before departure for a train with no allocated seat, so I wrongly assumed the seats were for anyones taking when you got onboard. The dangerously overbooked train had no seats available and people were hanging out in the corridors as there was no where else to go. Refused to refund my money so I am writing this review.
14 de setembro de 2025
Avaliação não solicitada
Bought two round trip tickets from…
Bought two round trip tickets from Jaroslaw to Krakow, still didn't get refund from unused tickets
1 de outubro de 2025
Avaliação não solicitada
very bad service allways train late.and…
very bad service allways train late.and some staff allways very angry and not friendly.
22 de setembro de 2025
Avaliação não solicitada
This website is more like spam advert…
This website is more like spam advert than train website. Do not waste your time on it. Flashing content. No cookie selection- they push you to accept whatever they want. Also, I put 4 times name of initial station and website was deleting it. If I wasn't living in that "station" I would think there's no connection between point a and b but I live and I know. So the quality of info from the website is very poor. Don't rely on it.
5 de setembro de 2024
Avaliação não solicitada
Exorbitant service charge
Exorbitant service charge. (Which was hidden in the fine print.) They did deliver, but you're better off dealing directly with the train company.
24 de agosto de 2024
Avaliação não solicitada
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