Polkadot Plumbers Avaliações 

224
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Quick response to problems and excellent, friendly communication via various team members. have used Polkadot for quite a few years and can recommend - they've completed electric and gas and other plu... Ver mais

Avaliado com 5 de um total de 5 estrelas

Felix and Nick visited to fix a complicated leak coming from our flat. They were brilliant. Their communication was super clear, they worked quickly and cleanly and always kept me updated. They also d... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent plumbers and a few days later provided an emergency electrician! After being messed around by Aspect plumbers (avoid did not solve the problem and charged more than Polka), Polka came ou... Ver mais

Avaliado com 5 de um total de 5 estrelas

Really happy with the service from Jack (Polkadot Plumbers Ltd). Called them today because the gas boiler was making a strange clicking noise and Jack was able to fit us in at short notice. Diagnosed... Ver mais

Detalhes da empresa

  1. Encanador

Informação fornecida por fontes externas variadas

We are a plumbing and heating business that serves Central and South London.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

224 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(224)

40 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Very professional and polite stuff

Very professional and polite stuff. Arriving in time with full information of movement and location.

11 de setembro de 2024
Avaliação não solicitada
logotipo da Polkadot Plumbers

Resposta da Polkadot Plumbers

Thank you very much Yuriy. We very much enjoyed working with you too.

Avaliado com 5 de um total de 5 estrelas

We have used Polkadot for years and…

We have used Polkadot for years and they really are the best in the game. From heating issues to bathroom installs they have been absolutely brilliant. Couldn't recommend them enough!

9 de agosto de 2024
Avaliação não solicitada
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Resposta da Polkadot Plumbers

Thank you Tom!

Avaliado com 5 de um total de 5 estrelas

Jack and the team have been absolute…

Jack and the team have been absolute savours for me and my home.

I had a kitchen tap that was leaking, actually driving me insane - called the number on the website, and within a day they had someone out to me and suggested I get a new tap, the chap went up the road, got the correct one for me (luckily I live right next door to Screwfix), and came back, and fitted it.

I am so insanely grateful to the guys for this.

15 de agosto de 2024
Avaliação não solicitada
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Resposta da Polkadot Plumbers

Thank you for your custom and support. We look forward to serving you again!

Avaliado com 5 de um total de 5 estrelas

Really happy with their service

Really happy with their service. Had a leaking shower screen - nothing major I think but they were able to replace it within a day and all good after that. Thanks so much Polkadot for your help.

15 de maio de 2024
Avaliação não solicitada
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Resposta da Polkadot Plumbers

Thank you very much for booking us in and we are so pleased that we could sort this on the same day for you.

Avaliado com 1 de um total de 5 estrelas

Terrible service

We hired Polkadot to fix our leaking shower and a leaking kitchen tap. Despite multiple visits they failed to identify the source of the shower leak, their engineers disagreed about the source, and they spent hours resealing the shower which was totally unnecessary. While the engineers themselves seemed nice and fairly knowledgable, their back office support was awful, they were nearly impossible to reach by phone and they clearly hadn't briefed each new engineer they sent. I had to chase them multiple times to find out if the parts required to fix the kitchen tap had arrived and then having forgotten to bring the parts, the engineer had to return two more times to fit them and then again to correct the fitting after the tap leak persisted.

9 de novembro de 2023
Avaliação não solicitada
logotipo da Polkadot Plumbers

Resposta da Polkadot Plumbers

We are sorry that you have had a bad experience with Polkadot. We conducted a leak investigation which was inconclusive - you kindly paid for this visit. We came a second time to inspect the leak once more and we deduced that it was coming from gaps in the silicone around the shower tray. The silicone seal was replaced as a short term measure and we recommended that you also replace the tiles in the shower enclosure as the grout was cracked and showing signs of wear and tear. A quote was sent for this work but was rejected by you. The invoice for our silicone seal replacement has still not been paid for. We repaired your kitchen tap and returned free of charge (as per our labour warranty of 12 months) when you informed us that it was still dripping - the kitchen tap issue has now been resolved.

Avaliado com 4 de um total de 5 estrelas

Good service

Difficult communication initially, but Jonathan was of a great help, kind and professional and the team offered a short term + long term solution to us, which is very satisfying.

14 de dezembro de 2023
Avaliação não solicitada
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Resposta da Polkadot Plumbers

Thank you Nathalie, we really appreciate your ongoing support.

Avaliado com 5 de um total de 5 estrelas

Very efficient service!

Outstanding customer service received from the first approach! Reported a serious electrical issues going on in our SPA, electrician attended to help us within an hour from the call. Very knowledgeable professional who rectified the issue straight away. It was our first time using this company, but definitely not last! Highly recommended

14 de junho de 2023
Avaliação não solicitada
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Resposta da Polkadot Plumbers

Thank you Alisa, so pleased that we were able to help and thank you for your support.

Avaliado com 5 de um total de 5 estrelas

Great Job - Very professional

Very professional, great communication and job done well.

21 de abril de 2023
Avaliação não solicitada
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Resposta da Polkadot Plumbers

Matt, Many thanks for leaving a good review for us, much appreciated, glad we did a good job for you and fixed the issue - Polkadot

Avaliado com 5 de um total de 5 estrelas

Promt and very friendly service from …

Promt and very friendly service from Polkadot plumbers and highly efficient Piers who replaced my toilet so diligently.
I can so recommend this extremely well run firm. Thank you to Karen and all who run this great company

14 de abril de 2023
Avaliação não solicitada
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Resposta da Polkadot Plumbers

Thank you Sarah!

Avaliado com 5 de um total de 5 estrelas

Excellent work

Excellent work, highly competent and reasonably priced. Will definitely use them again.

14 de março de 2023
Avaliação não solicitada
logotipo da Polkadot Plumbers

Resposta da Polkadot Plumbers

Thank you for leaving us a great review, always nice to hear we are doing a good job, thank you - Polkadot

Avaliado com 5 de um total de 5 estrelas

Excellent service- Paul arrived on time…

Excellent service- Paul arrived on time , sorted out our boiler problem, and was very knowledgable and helpful about future options.
Definitely recommend Polkadot Plumbers to everyone !

1 de fevereiro de 2023
Avaliação não solicitada
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Resposta da Polkadot Plumbers

Many thanks for your kind review, we shall pass this onto our engineer, really nice to hear your comments - Polkadot Plumbers

Avaliado com 5 de um total de 5 estrelas

Great Service

26 de janeiro de 2023
Avaliação não solicitada
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Resposta da Polkadot Plumbers

Many thanks for your lovely review - We love to to hear nice comments, we shall pass onto our Engineer -
Polkadot Plumbers

Avaliado com 5 de um total de 5 estrelas

I couldn’t recommend Polkadot Plumbers…

I couldn’t recommend Polkadot Plumbers more highly. Jonathan came out to service our boiler and subsequently identified a gas leak from our cooker. He meticulously checked all the pipes, identified where the source of the leak was and replaced / fixed our gas pipes where needed.

13 de dezembro de 2022
Avaliação não solicitada
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Resposta da Polkadot Plumbers

Many thanks for your lovely comments, this is much appreciated and we will pass this onto our engineer.

Avaliado com 5 de um total de 5 estrelas

Fabulous boiler service from engineer…

Fabulous boiler service from engineer Johnathan. Have issues with radiators and Jack has given excellent advice which we hope will resolve our problem. Reliable and turned up one time which was great.

30 de novembro de 2022
Avaliação não solicitada
logotipo da Polkadot Plumbers

Resposta da Polkadot Plumbers

Thank you so much for your support Jo. We look forward to helping you again in the future.

Avaliado com 1 de um total de 5 estrelas

A Plumber came to check central heating…

A Plumber came to check central heating for 2 non working radiators. He correctly identified they needed valve replacement but said he did not carry the parts on him (which were standard) or have the time to complete the job. He stayed in my property for 20 minutes but charged for a full hour plus parking. Quotes provided by the company for additional works involved an unnecessary power flush and were twice the price of quotes received elsewhere including the price to source the parts.

28 de setembro de 2022
Avaliação não solicitada
logotipo da Polkadot Plumbers

Resposta da Polkadot Plumbers

We charge for the first hour on all plumbing and heating issues, especially if the visit is for a diagnosis as per our terms and conditions. We do not always carry all parts needed for each and every eventuality. Replacing radiator valves can be a lengthy process as it often requires the draining down of a central heating system - we would not have completed this work on the day if we did not have time or if we were not authorised to do so by a quote having been accepted. We would have recommended a powerflush if the system was dirty. We are competitive in our pricing but of course there will always be someone out there to do the work for less.

Avaliado com 5 de um total de 5 estrelas

Polka dot were extremely good and…

Polka dot were extremely good and efficient. They went to extra trouble to sort out my dodgy water filter that had been messed around with by a previous plumber. They arrived early as requested. I can definitely recommend them.

3 de novembro de 2022
Avaliação não solicitada
logotipo da Polkadot Plumbers

Resposta da Polkadot Plumbers

Thank you so much Anna. We look forward to helping you again soon.

Avaliado com 4 de um total de 5 estrelas

Work was carried out quickly

Work was carried out quickly, professionally. Very satisfied. The only downside, and the reason I haven't given five stars was the very unpleasant receptionist, who refused to speak slowly (I have severe hearing loss) then sent me an incorrect email. Having paid the bill on completion, she then sent me an email asking for payment. This is obviously a good company - it's a shame that they employ some-one who can't be a little more pleasant.

Sybil Harman

7 de outubro de 2022
Avaliação não solicitada
logotipo da Polkadot Plumbers

Resposta da Polkadot Plumbers

Thank you Mrs Harman. We have had an internal discussion as to how to manage our customers who are hard of hearing and the outcome has been that we need to replace our office headphones. Many thanks for the feedback.

Avaliado com 3 de um total de 5 estrelas

Shower leak fixed 11 months after initial work

11 Oct 2022
In January 2022, we employed Polkadot Plumbers to retile our shower, replace the tray and surrounding glass in order to fix a leak that had developed. They did what looked like a good job but the leak persisted and nine months and numerous emails later have still not remedied their work.

I have rated my experience as one star and will update this review when there is any further progress.

26 Nov 2022
Update: no further progress to report

14 Jan 2023
Update: Polkadot had engaged Cavalier Bathrooms to remedy the work. It took them several months to fit my job in but in December 2022, two men came and worked diligently over several days to replace the shower tray and retile much of the shower. They spent more time on this remedy than the Polkadot man spent on the initial job. I have delayed reporting to check that the work was good. Since completing the work before Christmas, the shower has worked as expected, has not leaked and as expected there were no additional charges.

In conclusion, I am happy that I now have a functioning shower but frustrated that it took so long to get the repair. I am upgrading the review to three stars.

11 de outubro de 2022
Avaliação não solicitada
logotipo da Polkadot Plumbers

Resposta da Polkadot Plumbers

This customer is completely justified in their levels of frustration. This is a warranty issue that we have been trying to resolve with the manufacturers for quite some time. We are trying to resolve this issue currently but the manufacturers continue to give us unrealistic timelines. We apologise for this inconvenience.

Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic service

Absolutely fantastic service, really friendly and professional. Got the job done quickly. Would heartily recommend

1 de setembro de 2022
Avaliação não solicitada
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Resposta da Polkadot Plumbers

Leaf thank you so much for your kind review, we are glad that we managed to finally sort out your leak.

Avaliado com 5 de um total de 5 estrelas

Excellent service

At last I have found a good and reliable plumbing company. The plumber not only was on time, but was early and hopefully has sorted out the leak in my shower! I will definitely be using Polkadot Plumbers again! Thank you very much!

11 de agosto de 2022
Avaliação não solicitada
logotipo da Polkadot Plumbers

Resposta da Polkadot Plumbers

Thankyou for your lovely review, glad we could help at such short notice.

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