John Byrne was absolutely brilliant, what a lovely guy and made it totally painless - sorted us out, felt honest and personable, didn’t feel like I was being upsold or sold what I didn’t need. And we... Ver mais
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Veja o que dizem as avaliações
I've been insured with Polly for 4 years now and just had a lovely chat with Mitchell Perkins to make sure my policy was all up to date for the cover my family needs if the worst were to happen, and h... Ver mais
A empresa respondeu
Just got myself sorted for life insurance cover and critical illness cover and I honestly can't recommend Lewis Routley enough. I'd been dreading sorting it out and he made the whole process so easy,... Ver mais
Dexter was so kind, friendly, patient and warm to talk to. He made some difficult subjects easy and light hearted to talk about. Went the extra mile to ensure I was fully understanding and comfortable... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Hello mum, we’re Polly. Since launching in 2015, we’ve helped more than 750,000 UK mums protect their families’ futures by taking out affordable life insurance. Let’s talk about the bad thing for a moment. Hmm, yes we know – dying’s not our favourite topic of conversation either. But sadly, death is a fact of life and comes to us all at some point. And the tragic reality is that it sometimes happens much sooner than expected. That’s why we launched Polly. Every 22 minutes a child in the UK loses a parent they depend on financially. But despite this over 12% of UK Mums still have no life insurance to protect their family if the worst happened.
Informações de contato
Polly.co.uk, 920 Hempton Court, BS32 4SR, Bristol, Reino Unido
- hello@polly.co.uk
- polly.co.uk
4,7
Excelente
9 mil avaliações
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If I could give 10 stars to Joseph…
If I could give 10 stars to Joseph Trupia I would. I’ve been avoiding calls from the company since I applied for a quotation for the insurance but they got me today and honestly it was the most swift process to getting me signed up. The prices are reasonable too as I’m a student I can’t complain at all Joseph explained everything in detail and answered all my questions we had a right laugh the whole time. My experience was amazing I wish more people could experience having him as their broker. Always remember to “lock in”
16 de abril de 2026
Avaliação não solicitada
Resposta da Polly.co.uk
Hi There!
Thank you for the incredible feedback! We understand that our follow up calls can sometimes feel persistent, but stories like yours, where we finally connect and secure a great rate are exactly why we do it. Joseph is a fantastic asset to our team, and we’re glad his detailed explanations and efficient approach made such a positive impression.
Welcome to Polly!
Kind regards
The Polly team
Excellent Standards in Customer Service and Knowledgable about the product
I submitted a quote request and received a call from Lewis Short who could not have been anymore helpful if he tried. He talked me through the various options available to me and secured me a quote at a low price which ensures that my family will be protected should anything happen to me. He spoke in extreme details and taught me a lot about the insurance I was taking out which gave me a lot of comfort. A really great customer service experience.
16 de abril de 2026
Avaliação não solicitada
Resposta da Polly.co.uk
Hi Elmear,
A huge thank you for the feedback! We’re so glad Lewis could talk you through the options and find the perfect price to protect your family. A great customer experience is what we’re all about!
Welcome to Polly!
Kind regards
The Polly team
Lovely man called Scott who helped me…
Lovely man called Scott who helped me out highly recommended oh polly thank you again Scott
16 de abril de 2026
Avaliação não solicitada
Resposta da Polly.co.uk
Hi Teisha,
Thank you for the 5 star review! We're happy to hear that Scott was able to help you set up your cover and made everything so easy!
Kind regards
The Polly team
Brilliant service!
James was super friendly and helpful. I’d looked online at quotes but he managed to get one at the best price possible! Thank you for all your help - would absolutely recommend to anyone.
16 de abril de 2026
Avaliação não solicitada
Resposta da Polly.co.uk
Hi Jess,
Thank you for the five stars for James! We’re thrilled he could find you a better deal than the online quotes. Thank you for the recommendation and for choosing us!
Welcome to Polly!
Kind regards
The Polly team
Amazing customer service from Simon…
Amazing customer service from Simon Strange this morning ☺️. He was super helpful in making sure I chose the correct policy for me and my family. He explained everything more than once and was patient with me as my children like to be extra loud when im on the phone 🤭 an absolute pleasure to chat to! Thank you so much I feel such a relief knowing I have the right cover for me! Xx
16 de abril de 2026
Avaliação não solicitada
Resposta da Polly.co.uk
Hi Jessie,
We really appreciate the feedback! It’s great to hear that Simon took the time to explain your options thoroughly, ensuring you felt confident in the policy you chose. We pride ourselves on making life insurance straightforward and stress free, even when life at home is a little busy. We’ll be sure to pass your kind words along to Simon.
Welcome to Polly!
Kind regards
The Polly team
Scott
Scott, was extremely helpful in explaining the cover and very polite.
15 de abril de 2026
Avaliação não solicitada
Resposta da Polly.co.uk
Hi Hayley,
We are happy that Scott was so helpful, welcome to Polly!
Kind regards
The Polly team
Great Customer Advice from Joseph Purnell
Joseph Purnell was excellent from the start of our phone call. Made me feel secure and comfortable talking about my daughter and becoming a new mum. He was extremely kind. It was sorted out within 30 minutes and is a huge relief to know I have this coverage now. Thank you so much!
15 de abril de 2026
Avaliação não solicitada
Resposta da Polly.co.uk
Hi Lauren,
Thank you for the 5 star review! We’re so glad Joseph could help you find peace of mind today. Welcome to Polly, and congratulations on your new arrival!
Kind regards
The Polly team
Life insurance
Spoke with Adam grinter very thorough and friendly and explained everything with ease and was easy to talk to very helpful and great customer service
15 de abril de 2026
Avaliação não solicitada
Resposta da Polly.co.uk
Hi Bianca,
Thank you for your 5 star review! It's great to hear that Adam was so helpful! Welcome to Polly!
Kind regards
The Polly team
Very helpful and informative
Very helpful and informative. James went over the policy and answered all questions. He was very knowledgeable about the life insurance cover.
15 de abril de 2026
Avaliação não solicitada
Resposta da Polly.co.uk
Hi There,
Great to hear! We’re glad James was able to answer all your questions and provide the information you needed. Thank you for the recommendation!
Welcome to Polly!
Kind regards
The Polly team
Great offer
I have been searching for a policy for some time, and signing up through Polly was the right choice. Mark was very considerate, professional, patient, and genuinely helpful in finding the perfect policy for me. Highly recommend.
15 de abril de 2026
Avaliação não solicitada
Resposta da Polly.co.uk
Hi There,
This is wonderful to hear! We’re so glad we could help you find the perfect policy after your long search. Thank you for choosing us and for the high recommendation. Welcome to Polly!
Kind regards
The Polly team
Excellent service and very helpful
15 de abril de 2026
Avaliação não solicitada
Resposta da Polly.co.uk
Hi there,
Thank you for the 5 star review, we really appreciate you sharing your experience!
Kind regards
The Polly team
I enquired about life insurance and…
I enquired about life insurance and received a call the next day from James Green. He made the whole process easy and stress free. He was friendly and explained everything clearly.
12 de março de 2026
Avaliação não solicitada
Resposta da Polly.co.uk
Hi Charlotte,
Thank you for the lovely feedback! We know that thinking about life insurance can sometimes feel a bit heavy, so we are thrilled to hear that James made the experience easy and stress free for you. Clear communication and a friendly approach are what we’re all about, ensuring you feel confident in the protection you've put in place for your loved ones. Welcome to Polly
Kind regards
The Polly team
James @ Polly …
James @ Polly very helpful and friendly easy to understand and explain too ☺️
Tash
14 de abril de 2026
Avaliação não solicitada
Resposta da Polly.co.uk
Hi Loretta,
Thank you for the 5 star review!, We really appreciate you taking the time to share your experience, Welcome to Polly!
Kind regards
The Polly team
Umesh Parmar
Great experience sorting out my life insurance with Umesh Parmar. Friendly and very understanding and made a very hard phone call light hearted which was needed. Explained everything well and clearly.
Would definitely recommend Polly to people.
14 de abril de 2026
Avaliação não solicitada
Resposta da Polly.co.uk
Hi Samantha,
What a fantastic review! We're so glad Umesh could turn a difficult conversation into a positive experience for you. Thank you for the recommendation. Welcome to Polly!
Kind regards
The Polly team
Had a lovely man by the name of James…
Had a lovely man by the name of James Green who helped me find the best policy that I needed. I felt uneasy on what people would say since I'm so young taking out life insurance and I wasn't sure on what I would get but I didn't feel any judgement and felt very comfortable talking with James who made everything clear.
14 de abril de 2026
Avaliação não solicitada
Resposta da Polly.co.uk
Hi Jade,
We’re so glad James helped you feel confident and comfortable securing your cover. There’s no such thing as being too young to protect your future, and we're happy we could help you get it sorted. Welcome to Polly!
Kind regards
The Polly team
After making a quick online application…
After making a quick online application online wanting cover to protect my son’s future should anything happen to me, I was called promptly by a gentleman called Martin Gavin. He was lovely to talk too, humorous and no judgement.
Would 100% recommend Polly, good amount of cover at a low monthly rate, without hidden rises in the years to come.
14 de abril de 2026
Avaliação não solicitada
Resposta da Polly.co.uk
Hi Natalie,
What a brilliant review! We’re thrilled Martin Gavin made securing your son's future such a positive and humorous experience. Great cover at a low, fixed rate is what we do best. Thanks for the 100% recommendation. Welcome to Polly!
Kind regards
The Polly team
Would avoid this business
After seeing an advert on Instagram, I filled out a form to receive a quote for life insurance. This was maybe three days ago - I have now received SIX calls all from different phone numbers, my phone has identified them all as spam calls (and none have left a voice message or responded to Google voice screening) which is leading me to believe that my contract information has been sold on to third party. I hardly ever receive or take calls from unknown numbers, and the fact that all these calls come after my inquiry with this business is not only a bad first impression but has lead me to leave this review.
13 de abril de 2026
Avaliação não solicitada
Resposta da Polly.co.uk
Hi Signe,
We're sorry our attempts to reach you felt like "spam" that is the last thing we want. To be completely clear, we never sell your data to third parties. Those calls were from our team, trying to help you with the quote you requested.
We often don't leave messages due to strict privacy and compliance regulations to ensure your personal information stays secure. Furthermore, some mobile carriers incorrectly flag business numbers as "spam," which we are working to fix.
We have sent you an information request via Trustpilot so we can respect your preferences, if you would still like to speak to a member of the team and get a quote please feel free to give us a call on 0808 175 4747.
Kind regards
The Polly team
Friendly and thourough
Arranged life insurance with Jake Phillips who provided a great service. He was friendly, thorough, and made sure I understood that I could change my mind at any time. Policy was set up within 40 minutes. Can’t fault the service as yet.
13 de abril de 2026
Avaliação não solicitada
Resposta da Polly.co.uk
Hi Hayley,
Thank you for the fantastic feedback! Efficiency and clarity are what we strive for, so it’s brilliant to hear that Jake was able to get your policy set up in just 40 minutes without missing a single detail. Our team prides itself on being thorough while respecting our customers' time. We’re glad Jake provided the faultless service you deserve. Welcome to Polly!
Kind regards
The Polly team
Very good experience from start to…
Very good experience from start to finish.
Thank you Adam Grinter for being professional and very helpful.
13 de abril de 2026
Avaliação não solicitada
Resposta da Polly.co.uk
Hi there,
Short, sweet, and covered! Thank you so much for the feedback. Adam is a valued member of our team, and he’ll be delighted to hear he made your experience so positive. Welcome to Polly!
Kind regards
The Polly team
Emily L was great
Emily L was great. She answered all my questions and talked me through the options and worked with me on the budget I had in mind. Great customer service and a pleasure to deal with! Thanks so much.
13 de abril de 2026
Avaliação não solicitada
Resposta da Polly.co.uk
Hi Zoe,
A huge thank you for the 5 star review! We’re so glad Emily made the process a pleasure and helped you find the right cover at a budget-friendly price. Great to have you with us! Welcome to Polly!
Kind regards
The Polly team
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