The customer service was superb! I ordered a sample for color matching, and it arrived quickly. I emailed customer service with a question, and they responded within a couple of hours. The item was pa... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Ponoma Steel has wide range of options, styles, and colors. We placed a special order with 2" radius curved corners which came well packed and on time. It installed in minutes for me (experienced home... Ver mais
A empresa respondeu
These shelves are terrific. Well worth the price. Great workmanship, very timely and efficient arrival, and packaged with such care! Thank you.
A empresa respondeu
Ponoma was one of few companies to offer a stainless steel half-circle mantel. Exactly what I wanted for my newly remodeled fireplace. It’s exactly what I pictured. I wish I had ordered it with mor... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Loja de decoração de design de interiores
- Loja de Móveis de Jardim
- Loja de móveis ao ar livre
- Escultura
- Loja de prateleiras
Sobre Ponoma
Escrito pela empresa
Premium Stainless Steel Furniture and Sculptures from Danville, IL United States
Informações de contato
2414 Batestown Road, 61832, Danville, Estados Unidos
- +1(217) 898 8983
- info@ponoma.com
- ponomasteel.com
4,9
Excelente
123 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Flawless
It took almost two months to arrive, but it was worth the wait. Flawless, beautiful stainless steel curved shelf. First rate engineering and execution. Highly recommended.
6 de abril de 2023
Resposta da Ponoma
❤️
Ponoma Steel - beauty and endurance
Ponoma Steel has wide range of options, styles, and colors. We placed a special order with 2" radius curved corners which came well packed and on time. It installed in minutes for me (experienced home owner). Be careful of over-tightening and warping the mount. The fit and finish was excellent and it made a fantastic mantle shelf above our linear gas fireplace. Its non-combustable with 1200 deg paint so it should last. It looks great and protects the art works above it from direct heat.
15 de março de 2022
Resposta da Ponoma
❤️
I am blown away with the house numbers…
I am blown away with the house numbers that I purchased. They were beautifully made and came with a mounting template. They were packed in a wooden box with hinges! I will be buying from Ponoma Steel again.
26 de fevereiro de 2022
Really nice product (steel shelf used…
Really nice product (steel shelf used as mantle). Product was as promised and delivered timely.
17 de dezembro de 2021
Resposta da Ponoma
Hello Greg!
Thank you for taking the time to write your review. Small businesses depend on them. On Christmas Eve, let me say a few words of gratitude to you and all of our customers:
We're very glad that you choose our products and recommend them here, on Trustpilot, in other reviews websites, and just to your friends (it is easy to see when new orders come to us from a small American city or ... from an Australian town, many new orders). We will continue to be attentive to your wishes, as well as solve ANY problems on the way of our goods to you and ... follow our mission: PONOMA® creates eco-friendly stainless steel furniture & sculptures to save forests & animals.
❤️ Merry Christmas and Happy New Year!❤️
Ponoma team,
www.ponoma.com
The extra cost for painting is…
The extra cost for painting is astronomical. They should supply self-tapping sheet metal screws to attach the mantle to the mantle bracket because the holes don't line up. Other than that, it's a nice product and added the look and protection we wanted on our fireplace/tv.
14 de outubro de 2021
Resposta da Ponoma
Hello,
In first, many thanks for your time and the feedback.
The painted options require additional costs (we purchase primers, paints, sparyers, compressor, etc.), as a result painted options are more expensive than conventional ones.
btw.: Sometimes customers paint our shelves themselves and send us a video of their work. This is really cool, but it requires experience, time, and the procurement of materials and equipment.
As for the small screw-bolts, this should not be so, if you encountered any difficulties during installation and did not find a solution on our website:
https://ponomasteel.com/pages/how-to-install-floating-shelf-countertop-and-how-much-weight-can-the-ponoma-shelf-hold
-we are always ready to help you, please do not hesitate to ask us at: order@ponomasteel.com
If you need, we'll ship additional screw bolts at our own expense immediately.
Best regards and stay safe,
Uri,
Ponoma team
FAST EFFICIENT DELIVERY
10 de maio de 2021
rose gold shelf
I have just bough a stunning rose gold shelf for my grey kitchen. I is very well done and it was delivered in good time. I highly recommend it
5 de abril de 2021
Great Customer service
31 de março de 2021
Excellent product
Excellent product, outstanding customer service, very fast delivery. And it looks beautiful!
26 de março de 2021
Final results are great. Getting there not so much.
MOST IMPORTANT: This is a well made product and it looks great installed. That being said: There were several problems with shipping that required several emails to finally resolve. Email was answered quickly so I never felt like I was hanging and wondering. I would buy again and do recommend this product.
22 de março de 2021
Resposta da Ponoma
Hello Rubin,
Thank you for your time and the feedback!
Sometimes overlays happen, we are glad to hear from you that our team has dealt with them and we will be glad to see you again in our store.
btw, we've implemented something to exclude
shipping mistakes in the future.
Be well and stay safe,
Ponoma team
Stainless Steel blind shelves.
Their S/S blind shelves are of excellent quality. Unfortunately I have to give them 4 stars because they shorted me one shelf and had to replenish it from the Ukraine which took forever to get due to travel time and customs.
12 de fevereiro de 2021
Resposta da Ponoma
Hello Terence,
Many thanks for your time and the feedback!
It is very important for us to know the opinion of our customers about our products and services. Sometimes (for example, the last shelf was damaged) we transport the shelf directly from our European factory. But this really takes time, and the client is already finishing his renovation process.
Therefore, we are increasing the number of sizes available in the warehouse,
and now there are more than 100 of them in our warehouse in Illinois!
Come to us again for shopping, we are always glad to see you in our store.
Best regards,
Ponoma team
I just installed 2 stainless steel…
I just installed 2 stainless steel shelves in our kitchen. They are awesome. Perfectly matched, extremely well made and delivered on schedule. Thank you Ponoma!
16 de janeiro de 2021
Resposta da Ponoma
Hi Michael,
Thank you for your feedback. Actually, our business depends on it.
We try to always ship on time, but during these holidays the logistics were terrible and unfortunately we've delayed shipments for our several customers . For this case, we have a special fund and we pay from it 1% for each day of delay. It's not much, but let's be honest, none of our logisticians have yet followed our example and compensated us for the delays.
Maybe this will change in 2021?😋
Thanks again for your time
and wish you good luck in the New Year!🎅
Be well and stay safe,
Ponoma team,
Champaign, IL United States
Customer service was excellent along…
Customer service was excellent along with my shelves. Very easy install!
5 de janeiro de 2021
Resposta da Ponoma
Dear Hersh kitchen,
Thank you for your time and feedback.
Not everyone thinks our shelves are easy to install. Sometimes we hear that it is very difficult,
there are a lot of holes in the frame, etc.
although, it should be noted,
this is said by those who have never tried to install them :)
for example here: https://www.facebook.com/StainlessSteelSpace/posts/2518300541717778
We wish you successful business and many satisfied customers in 2021!
Your Ponoma team
This shelf is beautiful and amazing
This shelf is beautiful and amazing! It is extremely sturdy and easy to install.
18 de dezembro de 2020
Not only was the product absolutely…
Not only was the product absolutely gorgeous, the customer service blew my mind. I needed to have my shelves by friday for and install on Monday morning. Shelves were delivered on Thursday but i received the wrong length for my space. When i talked to their rep and told him of the situation, they solved the problem by driving the correct shelf (3 hours) to my home on Saturday so we could have installed on Monday. Seriously? Who does that? I was blown away. Will order from these guys forever. Tysm!
14 de dezembro de 2020
I needed a mantel for my outdoor living…
I needed a mantel for my outdoor living room fireplace. I searched many different sites to get the perfect mantle. Needless to say it was a bit confusing! Ponoma's site seemed a little, shall I say unbelievable...I was concerned that they could not not produce the exact size, finish and design that I wanted, especially for the price. If it's too good to be true... Well I am clearly telling everyone that What I ordered is what I received and in the timeline that they stated before I ordered. I just personally installed it myself. It was a breeze to install. I only wonder why I waited years to finally order the mantle!
19 de novembro de 2020
Resposta da Ponoma
❤️
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.