Excellent after sales service when I needed help setting up my Navigator pool cleaner. As always, very prompt delivery. I highly recommend this company.
A empresa respondeu
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Veja o que dizem as avaliações
We were a bit nervous about buying a pool liner on-line but we are very pleased with the product and especially with the measuring and fitting service provided by Wayne and Loz. We recommend having th... Ver mais
A empresa respondeu
I ordered a replacement dehumidifier which arrived promptly. However, there had been some changes at the manufacturers end so whilst it was the same product it was branded differently and did not come... Ver mais
A empresa respondeu
Great Service - Winter Chemicals Needed a bit of a reminder on winterising my pool which they were able to provide over the telephone. Placed order for recommended chemicals that arrived next day, us... Ver mais
A empresa respondeu
Detalhes da empresa
- Piscina de Ar Livre
- Fornecedor de Equipamentos e Sistemas de Aquecimento
- Piscina Coberta
- Serviço de encomenda de comida online
- Fornecedor de cercas para pátios
- Fornecedor de bombas de água
Escrito pela empresa
PoolStore, UK online store for all your swimming Pool Products. Swimming pool chemicals, Intex above ground pools, pool covers, heaters, pool cleaning products and much more....
Informações de contato
Nutburn Road, SO52 9BG, North Baddesley, Reino Unido
- 02380734922
- Sales@poolstore.co.uk
- poolstore.co.uk
4,7
Excelente
216 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My order was dealt with straight away.
My order was dealt with straight away.
Delivery was on time.
I have had items from this company before and they are very efficient .
They kept in touch regarding when it would arrive.
I would not hesitate to recommend Poolstore
21 de janeiro de 2026
Resposta da PoolStore UK Ltd
Thank you so much for taking the time to leave a review. We’re really pleased to hear that your order was dealt with promptly, delivered on time, and that our communication met your expectations. It’s especially great to know you’ve had positive experiences with us before and continue to find our service efficient. Your recommendation truly means a lot to the whole Poolstore team. We look forward to helping you again in the future!
Very easy ordering process and…
Very easy ordering process and efficient delivery. Have used the PoolStore for years - highly recommended.
26 de janeiro de 2026
Resposta da PoolStore UK Ltd
Thank you for taking the time to write a review. We really appreciate it.
Resposta da PoolStore UK Ltd
Thank you for taking the time to write a review. We really appreciate it.
Resposta da PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Great service as always.
11 de dezembro de 2025
Resposta da PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Always a very good service.
6 de dezembro de 2025
Resposta da PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Great Service
Great Service - Winter Chemicals
Needed a bit of a reminder on winterising my pool which they were able to provide over the telephone. Placed order for recommended chemicals that arrived next day, used and put to bed. Thanks for the advice as usual
4 de dezembro de 2025
Avaliação não solicitada
Resposta da PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
5 star service
5 star service, quick delivery, excellent ranges of products and friendly advice from the team. Always a pleasure doing business with Poolstore.
8 de dezembro de 2025
Avaliação não solicitada
Resposta da PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
DO NOT USE POOLSTORE UK LTD'S FITTERS TO INSTALL YOUR POOL LINER
I ordered the liner from Poolstore UK Ltd via the ‘Gold Service’ and the website says
‘our expert fitters have over 20 years experience’
And
'With the gold service PoolStore will give you full peace of mind because you will not have to do anything. The fitter will come out to you and survey and measure your pool. We will order your liner to your choice of colours and style and when it is ready the fitter will come and take the old liner out and then fit the new liner and refill the pool'
EDIT - they have now changed the wording on their website.
It does not mention anything about the customer deciding whether or not to use the fitter they recommend, and if they do a bad job they will take zero responsibility for their mistakes.
Poolstore do not clearly explain that the contract for the survey and installation has nothing to do with them, even though they pass your details to the fitter and they contact you to arrange the work and then insist on direct payment after the survey has taken place. Something I was expecting to pay Poolstore for, and assumed they would pay their fitter.
Poolstore provide products, not services, and their website is extremely misleading.
Poolstore have removed my initial review and have tried to claim that this review is meant for another company. Please look at other 1 star reviews on this site regarding liner installation. This is not a one off.
I did not choose my installer, he was provided to me via Poolstore. I have clear evidence of this. I wouldn't choose some random guy from Swindon. Poolstore have since provided me with his address to pursue legal action against him. If the truth is that I chose him independently, and he's nothing to do with Poolstore, why would they have his address?
I lost over £6ooo and it cost more than double that to fix the mistakes. The court ruled in Poolstores favour because I paid their recommended installer directly, as instructed by Poolstore. Do not fall into the same trap.
3 de dezembro de 2025
Avaliação não solicitada
Resposta da PoolStore UK Ltd
Thank you for your review. For clarity, Poolstore UK Ltd supplied your liner only — we had no involvement in your installation. From the outset, we explained that installation is carried out by independent third-party fitters, paid directly by the customer, and that all workmanship warranty lies with the installer.
Our recommended installer was unavailable at the time you wanted the work carried out. You chose not to wait for his return from holiday and instead hired another installer who was not recommended by Poolstore UK Ltd. In court, you presented your bank statement showing direct payments to this third party, confirming that you entered a contract with him, not with Poolstore.
We also offered goodwill assistance, which you declined — a point confirmed in court. On 3rd December 2025 (Case No. 669MC857), the judge dismissed your claim and advised that any action should have been taken against the installer you independently selected.
Poolstore UK Ltd has successfully supplied pool products for over 25 years, including more than 1,000 liners installed by our recommended fitter in the last decade, with only two customers misunderstanding this very clear process.
We are sorry you experienced fitting issues, but your review incorrectly attributes responsibility to us.
Very competative price and delivery was…
Very competative price and delivery was first class.
27 de outubro de 2025
Resposta da PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Resposta da PoolStore UK Ltd
Thanks so much for the 5-star review! We're really glad to hear everything went smoothly with your collection and order. It means a lot that you took the time to share your experience — we really appreciate it!
Resposta da PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Competitive prices
Easy to follow webpage. Good competitive prices and excellent service delivery
3 de outubro de 2025
Resposta da PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
The ordered products always arrive…
The ordered products always arrive promptly. Thank you.
24 de setembro de 2025
Resposta da PoolStore UK Ltd
Thank you very much for your lovely review! We’re delighted to know that you can count on us for fast delivery.
Good prompt service have been using…
Good prompt service have been using them for a few years without any issue, also you can pick the phone up to them or email them and you can get helpful advice of a quick response.
1 de outubro de 2025
Resposta da PoolStore UK Ltd
Thank you so much for your fantastic 5-star review and for being a loyal customer over the years! We really appreciate your continued support. It’s great to hear that you’ve found our service prompt and our team helpful — we always aim to be easy to reach and quick to respond.
We look forward to helping you again soon!
FAST SERVICE AT A GREAT PRICE
25 de setembro de 2025
Resposta da PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Always deliver promptly the products
Always deliver the products within a few days
28 de setembro de 2025
Resposta da PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Very helpful team
3 de setembro de 2025
Resposta da PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Excellent product range: prompt delivery
Easy to order. Lots of products. Swift delivery.
Happy to have been recommended to this company.
More orders to follow.
4 de setembro de 2025
Resposta da PoolStore UK Ltd
Thank you for taking the time to write a review! We’re so glad you found ordering easy and delivery swift, and we look forward to your next order.
Great service
I purchased a gas pool heater last week, and it was delivered well packed and safe, just the next day. It was commissioned yesterday and so far so good. Cannot ask for more. Thank you.
4 de setembro de 2025
Resposta da PoolStore UK Ltd
Thank you so much for taking the time to share your experience with us! We’re delighted to hear that your gas pool heater arrived quickly, safely, and is up and running smoothly. Knowing that everything met your expectations means a lot to us.
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