Excellent after sales service when I needed help setting up my Navigator pool cleaner. As always, very prompt delivery. I highly recommend this company.
A empresa respondeu
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Veja o que dizem as avaliações
We were a bit nervous about buying a pool liner on-line but we are very pleased with the product and especially with the measuring and fitting service provided by Wayne and Loz. We recommend having th... Ver mais
A empresa respondeu
I ordered a replacement dehumidifier which arrived promptly. However, there had been some changes at the manufacturers end so whilst it was the same product it was branded differently and did not come... Ver mais
A empresa respondeu
Great Service - Winter Chemicals Needed a bit of a reminder on winterising my pool which they were able to provide over the telephone. Placed order for recommended chemicals that arrived next day, us... Ver mais
A empresa respondeu
Detalhes da empresa
- Piscina de Ar Livre
- Fornecedor de Equipamentos e Sistemas de Aquecimento
- Piscina Coberta
- Serviço de encomenda de comida online
- Fornecedor de cercas para pátios
- Fornecedor de bombas de água
Escrito pela empresa
PoolStore, UK online store for all your swimming Pool Products. Swimming pool chemicals, Intex above ground pools, pool covers, heaters, pool cleaning products and much more....
Informações de contato
Nutburn Road, SO52 9BG, North Baddesley, Reino Unido
- 02380734922
- Sales@poolstore.co.uk
- poolstore.co.uk
4,7
Excelente
216 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
You always give good service and the…
You always give good service and the pricing is good as well!
26 de maio de 2024
Resposta da PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Excellent service and delivery rhankyou
25 de maio de 2024
Resposta da PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
‘Perfectly Clear Natural Clarifier’…
‘Perfectly Clear Natural Clarifier’ Bought . Delivery within a few days. Using it to clean up pool after winter, after applying shock doses to clear algae. Seems to work quite well, needs quite a lot of cycles to get pool clear. I’m sticking with it. Quite pricey stuff so marked down one star.
29 de abril de 2024
Resposta da PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Can’t fault them
Can’t fault them. Super quick delivery. Just the sort of supplier you need!
26 de abril de 2024
Resposta da PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Resposta da PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Goods not received
25 de março de 2024
Resposta da PoolStore UK Ltd
Dear Tom, we are sorry that our carrier did not deliver your goods on time. You first made us aware of the issue after our closing hours for the Easter weekend break. As soon as we saw your email on Tuesday morning when we returned to work we contacted our carrier via your tracking information to find out why your delivery was delayed. The carrier had noted 2 issues for the delay, one being the vehicle breakdown and the other being a slightly damaged box. We relayed this information to you immediately and confirmed that your goods were out for delivery again that day. We tracked your delivery and as soon as we could see it had been delivered we contacted you again to confirm this. As always we appreciate your custom.
Resposta da PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Good product at realistic prices and…
Good product at realistic prices and great service.
1 de março de 2024
Resposta da PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Resposta da PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Resposta da PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Excellent service as always
Excellent service as always, used this company over last 20 years
15 de janeiro de 2024
Resposta da PoolStore UK Ltd
We appreciate your loyal custom over the years and appreciate you taking the time to leave us your feedback.
Easy transaction
Straightforward and easy transaction for 1.5 5HP circulation pump, was exactly as described and delivered earlier than estimated.
28 de dezembro de 2023
Resposta da PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Resposta da PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Product arrived on time as promised
Product arrived on time as promised, great service. Thx
19 de dezembro de 2023
Resposta da PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Resposta da PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Great Service
29 de novembro de 2023
Resposta da PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Excellent company
Excellent company. Goods are always received the following day when ordered before 12 midday. Superb packaging - boxed and surrounded with fillers
7 de dezembro de 2023
Avaliação não solicitada
Resposta da PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Easy ordering and prompt delivery
22 de novembro de 2023
Resposta da PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Resposta da PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
It’s not their fault but
It’s not their fault but the chlorine packaging was very poor. I ended up with chlorine spillage which was not good and took a lot of time to clear up and make safe. I’m not sure that I got it all. I did get a small refund but only after escalating. Hopefully this issue is being resolved. Previously I had many years of good service.
8 de novembro de 2023
Resposta da PoolStore UK Ltd
Thank you for taking the time to leave a review. As previously discussed we sealed the container with tape around the lid, then sealed the bucket within a bag and shipped it in a box full of loosefill. Despite all this packaging, the carrier has managed to handle the package in such a way that some of the chlorine granules have spilled into the sealed bag. Once you informed us of this issue we did apologise and requested some photographic evidence of how the goods arrived with you. You told us that you didn't take any photos and that the spillage was now cleaned up. Without the photographic evidence, we couldn't take up this matter with our carrier, but despite this we did make you a goodwill offer for your inconvenience.
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