Katelyn W. made my experience with pool warehouse very smooth. She assisted me with checking an online order, offered me different solutions and professional and prompt. Made me a priority. Thanks so... Ver mais
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Veja o que dizem as avaliações
Ordered 3 items, one of three shipped. They offered no resolution to expedite the parts they didn’t ship. Slow responses, they did not take responsibility or act as if they care. Terrible service. Te... Ver mais
Our Sales Rep Baily T has been excellent to work with. As a homeowner DIY Automatic Pool Cover install, I came with alot of questions. Bailey answered them all and we succesfully installed the hardwa... Ver mais
When you’re trying to install a pool in the fall you need some help staying on track to get everything on time . Chelsey at Pool Warehouse took care of me! Made sure to update me and keep everything f... Ver mais
Detalhes da empresa
Escrito pela empresa
For Over 25 Years Pool Warehouse Has Been Americas #1 choice for In-ground Pool Kits, Swimming Pool Liners & Swimming Pool Covers!
Informações de contato
Estados Unidos
- poolwarehouse.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Failure to meet customer's specific specification - did not refund the money
I specifically informed them to send me a quote for a solid cover for the spa. I placed the order after receiving the quote. The cover came with holes so i can't use it because it allows water to get into the spa. Attempt to contact resolution team. The case assigned to Renee B and until now it still has not resolved. i had to buy another cover.
Dustin helped me with picking out a…
Dustin helped me with picking out a pool heater for my pool. He was very knowledgeable and helpful getting me what was needed. Thanks again for all your help. Danny
The robot does not work in our pool…
The robot does not work in our pool shape.
Great over all experience
Solid purchase at a very reasonable price.
Great over all experience from initial purchase agent to customer service.
Jacinia Candelaria from customer service went above and beyond making sure all details were properly communicated throughout the process,
My first experience with Pool Warehouse…
My first experience with Pool Warehouse and it could not have been better. I called for general information and ended up making a significant purchase on the spot as a result of my representative, Jacob L. He was patient in listening to my questions, sought out answers and ultimately help me decide on the product I needed and gave me a great deal. I highly recommend Pool Warehouse and if possible, ask for Jacob. He was awesome.
Amazing Customer Service
The ordering process was very easy, but that isn't why I am leaving a review. Due to the distributor being snowed in, my part was delayed. My customer support rep, Chelsey, was amazing. She proactively kept me informed about my shipment and helped expedite my order. She's amazing....
Received earlier than estimated and all…
Received earlier than estimated and all in order.
Great replacement for Pentair eyeball fitting
Delivery on Feb 01st,2026 thru USPS
I ordered the wrong product
I ordered the wrong product. When I called customer service they were very helpful and promptly sent a pre paid return label.
Dustin was very personable
Dustin was very personable, and answered all my questions. But more importantly to me was the fact that he never gave me the impression that i sas imposing on him or his time. A job well done.
Order Status on…
I called customer service to check on the status of our order . The Young Lady by the name of Katelyn assisted me. She was very professional, cordial and so kind. She didn't stop assisting me until I got the answer that I needed. She could have just given me a response to my question, but she went over and beyond to make sure that I would be able to (if necessary) in the days ahead, be able to get more concrete answers as I await our package to arrive, due to inclement weather. Katelyn represents her company well, she is definitely an asset.
J. Jenkins - Memphis, TN
Good job!!!
PoolWarehouse had the best price
PoolWarehouse had the best price on the purchased Intermatic Timer. Shipping time was good, better than the pessimistic time presented on checkout. Didn't have any issues.
Returns/exchanges
Pool warehouse made the process for my return so simple and easy
Easy shopping experience
Shopping on your site was easy. Found what I wanted in short time, placed the order and a few days later received my order. Price was good, arrived well packaged.
Recommend
Absolute best customer service I've ever experienced.
I called to check on an order for…pool pump maintenance parts
I called to check on an order for repair parts. Chelsea looked up my orders (2) along with tracking and let me know when they would be delivered and by whom. For a call that I thought might be long and frustrating she made short, sweet and pleasant - hung up happy.
Fast processing/shipping
Fast processing/shipping and accurate item description.
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