Been using it for quite awhile absolutely no difference in my skin whatsoever. Tried to cancel guy talked me into continuing with the body firm cream and neck cream. Did it but absolutely nothing has... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I cancelled my account with Crepe Erase on July 15, 2026 and received an email verification. I was again charged 89.44 on Aug 8, 2026 and can only reach skin care specialists on a phone line. No custo... Ver mais
A empresa respondeu
I have used Crepe Erase on upper arms for over one year. It is ultra-moisturizing which causes immediate visual improvement which lasts throughout the day. However, the sagging remains and the underl... Ver mais
A empresa respondeu
From calling in and getting my order revised, to receiving my products in a timely manner, to my automatic payments reflecting correctly on my acct, the entire experience has been seamless. The produc... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de vitaminas e suplementos
- Salão de Beleza
- Serviço de fitness e nutrição
- Centro de Saúde e Beleza
- Clínica de Dermatologia
Sobre The Body Firm
Escrito pela empresa
The Body Firm™ was built on a simple belief: skin at every stage deserves targeted care, especially when crepey skin starts to show up on the body, not just the face.
Our mission is to bring the same serious, science-backed approach long reserved for facial skincare to the skin on your neck, chest, arms, and legs. We believe body confidence should be achievable at any stage of life.
Why Customers Choose The Body Firm™
- ✔ Clinically shown formulas powered by TruFirm® Complex
- ✔ Targeted treatments for the neck, chest, arms, and legs
- ✔ Curated collections crafted with care and precision
- ✔ Backed by a 60-day money-back guarantee
Body Care, Reimagined. From Head to Toe.
The Body Firm™ was built on a simple belief: skin at every stage deserves targeted care, especially when crepey skin starts to show up on the body, not just the face. Our mission is to bring the same serious, science-backed approach long reserved for facial skincare to the skin on your neck, chest, arms, and legs. We believe body confidence should be achievable at any stage of life.
What sets us apart is our proprietary TruFirm® Complex, a blend of naturally derived phytonutrients clinically shown to visibly improve the look of crepey skin and help transform its firmness, smoothness, and texture. From rich body treatments and exfoliants to targeted neck and chest care, each formula in our Crépe Erase® collection is thoughtfully crafted to smooth texture, restore elasticity, and renew the skin's natural resilience.
Our Philosophy
At The Body Firm, we believe every woman deserves to feel confident in her own skin. We remain a luxurious line dedicated to elevating body care with the same care, science, and attention to detail our customers have come to trust.
Informações de contato
Estados Unidos
- thebodyfirm.com
3,0
Bom
622 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
It did not really help my crept skin…
It did not really help my crept skin but better than other thing I tried on the market. I give it a 2-3 out of ten. Sorry. I am going to keep using it until I find a better product. Thank you for asking my opinion!
17 de agosto de 2026
Resposta da The Body Firm
Thank you for sharing your experience, Mariel! We’re grateful you’ve continued giving The Body Firm a try and appreciate your honest feedback. Crepe Erase helps replenish moisture while improving the appearance of smoother, softer, more youthful-looking skin. Always remember, consistency is the key, and with continued use as directed, you may notice more visible improvements in your skin’s texture and overall appearance over time. We appreciate you being part of The Body Firm family!
Friendly staff
Friendly staff, willing to accommodate my schedule. Love the products- may have to unsubscribe for awhile to the finances. Thanks!
15 de agosto de 2026
Resposta da The Body Firm
Thank you for sharing your feedback and experience with us, Vieno! We’re delighted to hear that you’ve been happy with our service and the results you’ve seen with your skin. We truly appreciate your support and completely understand your decision. Please know that we’ll always be here to assist you whenever you’re ready to come back. We look forward to welcoming you again!
I ordered it one time and now I have…
I ordered it one time and now I have five here. They will not answer my emails and will not stop sending them. I’m very upset and probably will have to turn it over to a lawyer.
15 de janeiro de 2026
Resposta da The Body Firm
We're sorry to hear about your experience and concerns regarding The Body Firm subscription details and shipments, Carol. We never want customers to feel surprised or frustrated by their order experience. We appreciate you bringing this feedback forward and will share it with the appropriate team for review. If you still need assistance with your account, please contact our Customer Care team at 1-800-262-7441. We're available daily from 7:00 AM to 10:00 PM and would be happy to assist you directly.
It doesn’t work had been using it for 2…
It doesn’t work had been using it for 2 months it doesn’t moisturize or get rid of crepey skin
1 de junho de 2026
Avaliação não solicitada
Resposta da The Body Firm
Thank you for sharing your experience, Jazzyluvsy. We're truly sorry that your experience with The Body Firm hasn't delivered the improvements you were hoping to see after incorporating it into your routine. We'd be happy to review your account and help explore options that may better suit your needs. Kindly contact us at 1-800-262-7441, available from 7:00 AM to 10:00 PM, so we can assist you directly.
What a scam
What a scam. I ordered the set that was on sale for 59 or $78 and all of a sudden a month and a half later I have a pending charge for $115.01. So I called them waited on hold for about three minutes, and the lady explained that I had a subscription. I didn’t know that I had a subscription, never signed up for a subscription, don’t want a subscription and that I would receive two more charges of $115.01 over the next two months because they break it up so that people don’t have to pay the $345 all at once. She claimed it has already been sent, but as I complained more, she offered me more as far as discounts, etc. she also said that I could delay the mailing if I wanted to. So I asked how can you delay the mailing if it’s already been sent she kind of stuttered and had absolutely no response. So then I told her cancel my subscription and I was met with what are you sure you want to cancel it? As she tried to sell me more and give me more discounts. The last discount was she would forgive the last two payments and I’d only have to pay $115.01 for the one that was supposedly already sent, but who knows she also said that if I didn’t want what was already sent it was on my dime to take it to the post office or UPS to return it. So I’m calling my credit card because I don’t think I should have to pay to return their junk that I never ordered Oh, and by the way, Cerve Works just as well. But if you really want the crêpe erase it’s a lot cheaper on Amazon.
12 de agosto de 2026
Avaliação não solicitada
Resposta da The Body Firm
We're sorry to hear about your experience and concerns regarding The Body Firm subscription details, shipments, and billing. We never want customers to feel surprised or frustrated by their order experience. We appreciate you bringing this feedback forward and will share it with the appropriate team for review. If you still need assistance with your account, please contact our Customer Care team at 1-800-262-7441, available 7:00 AM to 10:00 PM daily, so we can assist you daily.
I agree with the reviews which state…
I agree with the reviews which state the the one time offer sends you to subscription hell. I thought I was getting a deal (too good to be true) ended up paying 3 times as much as I thought, got products I didn't want or need and hoops to jump through to return. I just threw it away. The body cream sits on your skin so it hard to get dressed after use. Not my life style to but on cream and then just lounge around till it soaks in. I feel like I got taken would not recommend to anyone.
2 de maio de 2026
Avaliação não solicitada
Resposta da The Body Firm
We're sorry to hear about your experience and concerns regarding The Body Firm subscription details, shipments, and billing. We never want customer to feel surprised or frustrated by their order experience. We appreciate you bringing this feedback forward and will share it with the appropriate team for review. If you still need assistance with your account, please contact our Customer Care team at 1-800-262-7441, available 7:00 AM to 10:00 PM daily, and would be happy to assist you directly.
Cancellation not Honored
I cancelled my account with Crepe Erase on July 15, 2026 and received an email verification. I was again charged 89.44 on Aug 8, 2026 and can only reach skin care specialists on a phone line. No customer account disputes or chats available. I need that refund now. Now I will have to receive the product and PAY to return it for a refund. I am unhappy with this. And how can I keep them from sending again and the same thing happening?
7 de agosto de 2026
Avaliação não solicitada
Resposta da The Body Firm
Thank you for sharing your experience and feedback, Brenda. We sincerely apologize for the frustration and disappointment you've experienced, this is not the standard we hold ourselves to at The Body Firm. We take concerns about billing and our service experience very seriously and want to make this right. Please contact The Body Firm Customer Care team at 1-800-262-7441 (7:00 AM–10:00 PM EST) so we can review your account and resolve your concerns directly.
Do not order from the body firm LLC!!
Do not order from the body firm LLC! They will convert your one time purchase to a subscription and you will not be able to get out of paying $89.74 three different times. A total scam and rip off.!!
9 de agosto de 2026
Avaliação não solicitada
Resposta da The Body Firm
We appreciate you sharing your feedback, Beth. We understand how frustrating it can be when an order processes differently than expected, and we’re truly sorry for any confusion this may have caused. Good news, we’ve recently added a “Try Once” option on our website at https://thebodyfirm.com/, allowing you to purchase without enrolling in a recurring subscription. If you’d like to try this option, please reach out to us directly and we’ll be happy to assist. For immediate help, please contact our Customer Care Team at 1‑800‑262‑7441, available daily from 7:00 AM–10:00 PM EST, so we can ensure everything is properly addressed for you.
STAY AWAY
STAY AWAY. There seems to be no way to get out of the Subscription. I do not even believe I signed up for it. I guess going to the back and stopping payment may work. No idea. Don't do it.
8 de agosto de 2026
Avaliação não solicitada
Resposta da The Body Firm
Thank you for sharing your experience with us, Suzan. We’re truly sorry for the frustration you experienced regarding your subscription and the difficulty you had trying to cancel it. I want to reassure you that your subscription was successfully canceled as of 08/08/2026, and no further shipments moving forward. If you need any additional assistance or would like us to review anything further, our Customer Care Team is here to help. You can reach us directly at 1‑800‑262‑7441, available daily from 7:00 AM–10:00 PM EST. We’ll be happy to assist you directly.
I love the cream
5 de agosto de 2026
Resposta da The Body Firm
We appreciate you sharing your feedback. And we’re delighted to hear you’ve been enjoying the benefits of Crepe Erase. Thank you as well for your continued loyalty to The Body Firm.
I have cancelled this over and over…
I have cancelled this over and over again and i still keep getting shipments.
I just received one last week and i want to return it. do I need a return label?
Leslie
23 de julho de 2026
Resposta da The Body Firm
We're sorry to hear about your experience, Leslie. We never want customers to feel surprised or frustrated by their order experience. We appreciate you bringing this feedback forward and will share it with the appropriate team for review, and we'd be happy to provide you a return options and help get this resolved. Kindly contact us at 1-888-708-2042, available 7:00 AM to 10:00 PM daily, so we can assist you directly.
This company took my trial and made it…
This company took my trial and made it into a subscription without my concent. They keep taking my money even though I did not give them permission. I am going to look into legal measures at this time. The product did not work for me. I did not ask for additional shipments. They keep sending and charging.
3 de agosto de 2026
Avaliação não solicitada
Resposta da The Body Firm
We're sorry to hear about your experience and concerns regarding The Body Firm subscription details, shipments, and billing. We never want customers to feel surprised or frustrated by their order experience. We appreciate you bringing this feedback forward and will share it with the appropriate team for review. If you still need assistance with your account, please contact our Customer Care team at 1-888-708-2042. We're available daily from 7:00 AM to 10:00 PM ET and would be happy to assist you directly.
Resposta da The Body Firm
We’re sorry for the confusion and concern this may have caused, Christine. After reviewing your account, we confirmed that there were no additional shipments scheduled for those two months, as they were part of the package you received on 23rd of May. We understand how this could have been unclear and appreciate the opportunity to clarify. If you have any additional questions, our Customer Care team would be happy to help. Please contact us at 1-888-708-2042, available daily from 7:00 AM–10:00 PM, so we can assist you directly.
It’s impossible to cancel this service
It’s impossible to cancel this service! I want this cancelled immediately!!!!!
1 de agosto de 2026
Resposta da The Body Firm
Thank you for sharing your feedback, Kathie. We sincerely apologize for the frustration this experience has caused. We can confirm that your subscription has now been canceled. You will receive a confirmation email shortly with an overview of your canceled account and the cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.
I just need to take the time out to use…
I just need to take the time out to use the product bc it’s really great but sometimes I am just to tired to use it that’s all I got bc I am again tired 😜
30 de julho de 2026
Resposta da The Body Firm
We're so glad to hear you're enjoying your experience with The Body Firm, Jennifer! We understand that finding time for self-care isn't always easy but making your skincare routine part of your day whenever possible can help you stay on track toward your skincare goals. Thank you for sharing your experience and for choosing The Body Firm.
Resposta da The Body Firm
We're sorry to hear your feedback and experience,Lillian. Your cancellation request has been completed as of today 07/31/2026. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing The Body Firm and allowing us to be part of your skin care journey.
Resposta da The Body Firm
This is wonderful to hear, Bette! We're so glad to know that our product has become a valued part of your skincare routine. Your support inspires us to continue creating products that deliver care and quality you can trust. Thank you for being part of The Body Firm family.
Disappointed
I have asked and asked for you to stop sending this product! You continue to ignore my request. No I don’t recommend it! I would have continued but had way to much product but since they don’t contact me I do not plan on using it.
30 de julho de 2026
Resposta da The Body Firm
Thank you for your feedback, Virginia. We're sorry to hear your experience wasn't the one you expected. We would welcome the opportunity to review your account and discuss options that best meet your needs. Please contact our Customer Care team at 1-888-708-2042 available daily from 7:00 AM–10:00 PM EST, so we can assist you directly.
Resposta da The Body Firm
Thank you for sharing your experience, Janie! We're delighted to hear our products have made your skincare journey enjoyable. Thank you for your continued support and for being part of The Body Firm family!
Been using it for quite awhile…
Been using it for quite awhile absolutely no difference in my skin whatsoever. Tried to cancel guy talked me into continuing with the body firm cream and neck cream. Did it but absolutely nothing has improved. Regular good moisturizer that’s much cheaper is just as good!
29 de julho de 2026
Resposta da The Body Firm
Thank you for sharing this, Jana. We're truly sorry to hear you haven't seen the results you were hoping for — we understand how frustrating that can be after dedicated use. We'd be happy to review your account with you and make any changes. Kindly contact our Customer Care team at 1-888-708-2042 available daily from 7:00 AM–10:00 PM EST — we'd be happy to explore options that may work better for your skin. We genuinely appreciate your commitment to The Body Firm.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.