Customer service is excellent. The Portrait Flip staff guided me through selecting a photo (of a friend's dog) and kept me informed of the steps throughout the process as the painter converted it into... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
I’m blown away!! I can’t put into words how impressed I am with the artwork painted for me. The attention to detail is truly incredible! It was really heartwarming seeing it in person. It’s such a pre... Ver mais
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Confusing site navigation, consistently not answering my specific questions, delays in allowing me to see mockup. They never seemed to understand that I wanted to get 2 paintings from same photo. Pl... Ver mais
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The painting turned out great. It involved making a few edits and several options were provided very quickly. The process was easy and quick. The only issue that occurred was that the frame was damage... Ver mais
A empresa respondeu
Detalhes da empresa
- Estúdio de Artes
- Arte e Antiguidades
- Arte artesanal
- Artista
- Estudio de pintura
- Loja especializada em suprimentos para pintura
Escrito pela empresa
We specialize in turning your favourite photos into handmade portraits! Choose from a variety of mediums from oil portraits, charcoal portraits, watercolour paintings to specialized pet portraits and memorial portraits. We don’t just offer you the Best Prices but also Free Shipping WORLD-WIDE!
Informações de contato
200 Continental Drive, Suite 401, 19713, Newark, DE, Estados Unidos
- support@portraitflip.com
- portraitflip.com
4,5
Excelente
1 mil avaliações
Respondeu a 83% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
was easy to work with did a great job
was easy to work with did a great job with photoshop and even better job with painting.
21 de março de 2024
Avaliação não solicitada
Resposta de PortraitFlip
Hello Sharon,
Thank you for sharing your experience with us.
We are beyond happy to hear we could live up to your expectations with the final product.
Our team highly appreciates your wonderful feedback and kind words!
Regards,
Team PortraitFlip.
Great Company
I changed my order after committing to certain options and they were great when it came to accommodating those changes. I couldn't be happier with the results.
17 de março de 2024
Avaliação não solicitada
Resposta de PortraitFlip
Dear Brandon,
We really appreciate the feedback and the five-star review.
We are pleased to hear that you love our service and product.
Here at PortaitFlip, we put our heart and soul into customer satisfaction; we are committed to delivering on this promise.
We, too, would love to see you again, and we promise never to let you down.
Regards,
Team PortraitFlip.
My Experience has been great the artist…
My Experience has been great the artist captured my picture exactly how I wanted it to be.
29 de fevereiro de 2024
Avaliação não solicitada
Resposta de PortraitFlip
Hello Marla,
It is great to hear that you are satisfied with the final product.
Our artist always puts their hearts and souls into creating the masterful paintings.
Our team highly appreciates your wonderful feedback and kind words!
Regards,
Team PortraitFlip.
Oh My Gosh, Its beautiful
Oh My Gosh. I love our portrait of my Brothers Cat, Its beautiful. It is a gift and he will be thrilled when he receives it. Thanks for the beautiful job.
6 de março de 2024
Avaliação não solicitada
Resposta de PortraitFlip
Dear Nicole,
We really appreciate the feedback and the five-star review.
We are pleased to hear that you love our service and product.
Here at PortaitFlip, we put our heart and soul into customer satisfaction; we are committed to delivering on this promise.
We, too, would love to see you again, and we promise never to let you down.
Regards,
Team PortraitFlip.
My experience has been so wonderful
My experience has been so wonderful! Even when I threw my artist a curveball by adding a last minute changes everything was handled with such kindness and professionalism! Thank you so much!
4 de março de 2024
Avaliação não solicitada
Resposta de PortraitFlip
Dear Whitney,
We really appreciate the feedback and the five-star review.
We are pleased to hear that you love our service and product.
Here at PortaitFlip, we put our heart and soul into customer satisfaction; we are committed to delivering on this promise.
We, too, would love to see you again, and we promise never to let you down.
Regards,
Team PortraitFlip.
was easy to work with did a great job…
was easy to work with did a great job with photoshop and even better job with painting.
28 de fevereiro de 2024
Resposta de PortraitFlip
Dear Vladimir,
Thank you so much for your kind words.
We really appreciate you taking the time out to share your experience with us.
We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Do share with us a picture or video of the happy moment if possible. We would love to be a part of such a beautiful memory.
Regards,
Team PortraitFlip.
Wish they would have asked for another…
Wish they would have asked for another photo. Hair came out completely wrong and looks silly. They could have made it look nicer, but chose to go with something that is completely different than my actual hair style and head shape.
22 de fevereiro de 2024
Resposta de PortraitFlip
Hello Chad,
I apologize for not being able to provide the best experience.
Once we received your feedback on Trustpilot, our team acted proactively and made all the changes you requested.
And we shipped your beautiful artwork once you were fully satisfied with the artwork.
We always try our best to deliver an excellent experience for our customers.
Regards,
Team PortraitFlip.
I was confused by the size and had to…
I was confused by the size and had to order a larger size because it was more than one subject. I expected the portrait to be smaller so that it would fit into the frame but the portrait is the size of the frame so now I need to get a larger frame. I will not do that so it will remain rolled up and stashed away. I regret this purchase.
19 de fevereiro de 2024
Resposta de PortraitFlip
Hello Debra,
I apologize for the ordeal.
As you know, our paintings are 100% handmade. The artists require a certain minimum size of canvas to paint a number of characters in the painting.
Also, we would have been able to figure out a solution to the problem if you had mentioned the same to us during the order process.
However, we were only made aware of this after the painting was completed and delivered.
Thus we are in no position to make this right for you.
Regards,
Team PortraitFlip.
Awesome
Brought a old picture to life. This is my third order and all were amazing.
6 de fevereiro de 2024
Resposta de PortraitFlip
Dear Deborah,
We really appreciate the feedback and the five-star review.
We are pleased to hear that you love our service and product.
Here at PortaitFlip, we put our heart and soul into customer satisfaction; we are committed to delivering on this promise.
We, too, would love to see you again, and we promise to never let you down.
Regards,
Team PortraitFlip.
Great experience start to finish
It was easy to download the photo and request initial changes and after the first proof was ready they were attentive to our design changes. We love the final product. We requested an expedited turnaround and the final framed painting made it to us ahead of schedule.
5 de fevereiro de 2024
Resposta de PortraitFlip
Dear Clate,
Thank you so much for your kind words.
We really appreciate you taking the time out to share your experience with us.
We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Do share with us a picture or video of the happy moment if possible. We would love to be a part of such a beautiful memory.
Regards,
Team PortraitFlip.
When my sister got the portrait of her…
When my sister got the portrait of her and her husband, she called me up but was so surprised and happy that she was searching for words! She just thanked me and thanked me. The whole process was so easy from beginning to end, and the PortraitFlip customer service team was so friendly and efficient, and the artist very talented!
9 de fevereiro de 2024
Avaliação não solicitada
Resposta de PortraitFlip
Hello Marti,
Thank you for sharing your experience and review with us.
We are delighted to receive such admiration and amazing feedback from you.
It really fills our hearts with joy that we are able to fulfil our commitment to delivering happiness to our beloved customers.
We here at PortraitFlip always try to go above and beyond to deliver the highest standards of customer service and satisfaction.
We are glad you chose us and will be delighted to work for you again.
Regards,
Team PortraitFlip.
Very easy to navigate and portrait came…
Very easy to navigate and portrait came out better than expected! Would deff use these guys again.
31 de janeiro de 2024
Resposta de PortraitFlip
Dead Jarret,
We are extremely grateful for the five-star review and the amazing feedback.
At PortraitFlip, we place the highest priority on customer satisfaction and are committed to delivering uncompromising quality.
Looking forward to seeing you again
Regards,
Team PortraitFlip.
Amazing company, customer service, and product!
Very pleasant experience from the beginning and the painting came out amazing!
4 de fevereiro de 2023
Avaliação não solicitada
Resposta de PortraitFlip
Dear Michael,
We are extremely grateful for the five-star review and the amazing feedback.
At PortraitFlip, we place the highest priority on customer satisfaction and are committed to delivering uncompromising quality.
Looking forward to seeing you again
Regards,
Team PortraitFlip.
Resposta de PortraitFlip
Dear Roxanne,
We are very happy to hear about your satisfaction with the service.
It will be a pleasure for our team to create more beautiful artwork for you in the future.
Regards,
Team PortraitFlip.
I should have stuck with my original…
I should have stuck with my original choice of just a sketch, but the artist and my contact suggested it would look better in oil. They were wrong. I will say they tried their best; however, the artist did not have the expertise needed to make the one-year-old look like a real person and not a doll. The grandfather turned out great and if you want a portrait of an older person, they do wonderful work. A friend of mine, who is an artist refused to attempt the painting because she said that little ones are the hardest to capture in paint. Just a word to the wise.
23 de janeiro de 2024
Resposta de PortraitFlip
Hello Sandra,
We apologize for our shortcomings. Oil is generally our best and most loved medium by our customers, but the look of a painting is subjective indeed.
As you mentioned, capturing a Child's face is indeed a little difficult; however, our artists have delivered countless beautiful paintings of children.
I hope you will provide us with another chance to make more beautiful paintings for you.
Regards,
Team Portraitflip.
They have been so amazing and…
They have been so amazing and accommodating editing the photoshop pictures before the artist begins the painting process! Can’t wait to receive the final product.
26 de janeiro de 2024
Avaliação não solicitada
Resposta de PortraitFlip
Dead Cheyna,
We are extremely grateful for the five-star review and the amazing feedback.
At PortraitFlip, we place the highest priority on customer satisfaction and are committed to delivering uncompromising quality.
Looking forward to seeing you again
Regards,
Team PortraitFlip.
FANTASTIC
I have ordered a few paintings from them and they are always so accommodating, friendly, and quick to get back to you. They never get annoyed or frustrated with making changes to your paining! Great service the quality is great! They do an overall fantastic job! Thank you for all you've done and I will be back for more paintings!
23 de janeiro de 2024
Resposta de PortraitFlip
Dear Tanya,
We really appreciate the feedback and the five-star review.
We are pleased to hear that you love our service and product.
Here at PortaitFlip, we put our heart and soul into customer satisfaction; we are committed to delivering on this promise.
We, too, would love to see you again, and we promise never to let you down.
Regards,
Team PortraitFlip.
Extraordinary Experience!
The gang at Portrait Flip is amazing. From the time I ordered, going back and forth with all the edits, until the final product, they were nothing less than extraordinary with their exceptional customer service. I highly recommend their service if you want to give an extraordinary gift and an extraordinary experience, give Portrait Flip a go!
2 de dezembro de 2023
Avaliação não solicitada
Resposta de PortraitFlip
Dear Ray,
Thank you so much for your kind words.
We really appreciate you taking the time out to share your experience with us.
We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Do share with us a picture or video of the happy moment if possible. We would love to be a part of such a beautiful memory.
Regards,
Team PortraitFlip.
Incredible pet portraits
I have used portrait flip twice, once after the passing of our cat and again for our dog. The portraits of them turned out beautifully, looked just like them! They were happy to do different background colors and make changes/edits through the process to ensure it would be what we hoped for. It’s really lovely to have these to remember our sweet pets by.
17 de janeiro de 2024
Avaliação não solicitada
Resposta de PortraitFlip
Dear Linda,
We really appreciate the feedback and the five-star review.
We are pleased to hear that you love our service and product.
Here at PortaitFlip, we put our heart and soul into customer satisfaction; we are committed to delivering on this promise.
We, too, would love to see you again, and we promise to never let you down.
Regards,
Team PortraitFlip.
My second portrait
My second portrait within a month and I was again beyond pleased with the expediency and efficiency of the entire process.
I highly recommend PortraitFlip and couldn't be more pleased. Thanks for two amazing portraits.
17 de janeiro de 2024
Avaliação não solicitada
Resposta de PortraitFlip
Dear Linda,
We really appreciate the feedback and the five-star review.
We are pleased to hear that you love our service and product.
Here at PortaitFlip, we put our heart and soul into customer satisfaction; we are committed to delivering on this promise.
We, too, would love to see you again, and we promise never to let you down.
Regards,
Team PortraitFlip.
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