Post Office  Avaliações 

I am extremely disappointed with the treatment I received at this Post Office branch.

I had patiently waited in the queue and approached the counter with the reference number provided by my courier. I explained that I was there for a parcel collection, but the female member of staff immediately asked for a barcode. I explained that I had only been provided with a reference number and asked for assistance obtaining the information she required.

Instead of helping me, she refused to assist, spoke to me in a condescending and hostile manner, and told me I had “no sense” and needed to move away.

She raised her voice and shouted at me in front of other customers, smirked during the interaction, and refused to provide her name when I asked. She then threatened to call security, despite the fact that I had not been rude, aggressive or threatening.

Her colleague also adopted a dismissive tone and told me not to come back to the branch.

I found this behaviour humiliating, intimidating and completely unacceptable. I was simply trying to collect my parcel and asking for reasonable assistance with a requirement that had not been clearly communicated to me.

I work in customer service and understand the importance of treating people with dignity, patience and professionalism. I would never treat a customer in this manner.

This experience also raises serious concerns about how customers who may have disabilities, learning difficulties, limited digital access or difficulty understanding procedures would be treated. A customer should not be made to feel stupid or like a nuisance for asking for help.

I also question whether I was treated differently from other customers and whether my ethnicity may have played a role, as I observed the staff member being more pleasant towards others. I cannot say this for certain, but I believe it deserves consideration as part of a proper investigation.

There was also a previous issue at this branch where my DPD parcel was reported as not having arrived, despite DPD confirming that it had been scanned at the branch. I had to return and help search for it, eventually locating it in what appeared to be a disorganised collection area.

My concerns

I seriously question whether the staff member involved is suitable for a customer-facing role. Her conduct appeared inconsistent with the professionalism, respect, courtesy and customer care I would expect from the Post Office.

I believe this incident should be investigated against the Post Office’s brand values and service standards. Customers deserve to be treated with dignity and respect, regardless of their background or circumstances.

I am happy to provide a full description of the staff member to assist with identifying her.

I am requesting a full investigation by Post Office management and a written response explaining what action will be taken.

I am fully willing to take this matter further if necessary. I would not want anyone else to experience the treatment I received.

This was an extremely upsetting and disappointing experience, and I hope Post Office takes this complaint seriously.

I sent my late grandad’s watch for valuation and was devastated to discover, after contacting Royal Mail, that the parcel had been lost.
What has upset me even more is the complete lack of empathy and customer care I experienced. When I called to discuss the situation, I was met with the question, “So what do you want me to do?” There was no understanding, no compassion and not even an apology for the loss of something that is irreplaceable to my family.
This watch was not simply an item with a monetary value. It belonged to my grandad and holds enormous sentimental value. The thought of having to tell my dad that his father’s watch has been lost is heartbreaking, and I genuinely do not know how I can bring myself to tell him, as I know it will break his heart.
I subsequently wrote to ask about compensation, yet again I received no apology or acknowledgement of the emotional impact this loss has had on me and my family.
I feel completely let down by Royal Mail. While I understand that mistakes can happen, the way this situation has been handled has shown a shocking lack of care, empathy and basic customer service.
I would like Royal Mail to properly investigate what has happened to my parcel and make every possible effort to locate it. I also expect a meaningful response acknowledging the distress this loss has caused, rather than simply treating it as another lost parcel and focusing solely on monetary compensation.
No amount of compensation can replace something with such deep sentimental value, but the very least I expected was to be treated with understanding, compassion and respect.
I hope you will take this complaint seriously and provide a full response explaining what action has been taken to locate my grandad’s watch and how you intend to address the unacceptable way in which this matter has been handled.

I absolutely detest this post office in princes Risborough but again I had no choice but to go.
I know other people that travel to longwick just to avoid them
This cannot be a good look for royal mail and I honestly think the staff need looking into and retrained asap.
The women in there are so incredibly rude, obviously racist and aggressive.

Worst post office ever!!

Well, that was a bit weird:

Me: "I'd like to send this letter to Germany by registered post, please."
Clerk: "Sorry, only documents by registered post."
Me: "But a letter is a document, isn't it?"
Clerk: "Is it a document or not?"
Me: "Er, yes, I guess so."
Clerk: "OK. Is this address in German?"
Me: "Yes, it's an address in Germany, but I've written the country name in English as 'Germany' since it's being sent from here."
Clerk: "The whole address should be in English."
Me: "But it's an address in Germany! How can I write a German address in English?"
Clerk: "It should be in English, but I'll let it go for now."
Me: "OK, thanks."

If you ever want to lose at least 20 minutes of your life go and try to post something at the Post Office in Diss.

3 times now I have gone to post something and the queue has been back to the door or beyond.

Today at 2PM the queue was out of the door so I just walked away, I will now be researching other services that do not involve me standing in line.

Then of course there is the "next day delivery" scam. Having paid extra for the service you find,when the item does not arrive on time, that you are actually paying for the Post Office to "aim" to get it there on time, if your lucky, on a good day. The number of late packages I have received when I paid extra for prompt delivery is beyond a joke.

My postmen are great, the counter staff are great but the cockwombles who are "in charge" are running a once great institution into the ground, I wonder how long it has left?

Letters and parcels can take up to two weeks to be delivered. They often say no access on 24 or 48 hour deliveries. We have been home all day on every occasion. There is never an access problem. I was waiting for a crucial Letter from the bank. After two weeks I complained the following day six Letters and a package arrived with an elastic band round them. The oldest 15 days old the newest 6 days old.

At the post office in the hub in Woodbridge the person serving had finger nails c 5cm long, which meant they were practically unable to perform any task such as typing information in , counting money or other tasks - and took so long to do things thanks to overlong finger nails. It was really really bad service as she could not perform simple functions

Had a parcel sent to the wrong address, annoying and a wait time of 47 mins but Jane from Glasgow was fantastic, she was friendly and so helpful. She sorted my problem in no time . Happy customer

I have taken out a three month redirection of mail - yet they have still delivered mail to my old address 3 weeks into this period. They are in breech of contract so I wrote to the CEO office - twice - 10 days on they still haven't come up with a sensible reply. We all know they post office don't care - this is not a surprise but it says so much of their Executive office too!

I think the gentleman's name was Shareef. He was so lovely went through everything thoroughly regarding my passport renewal. Very happy and friendly really lovely person.

Waiting for important letters to arrive from new ferry post office. Had no post for over a week and I should have received 2 hospital appointments and new bank card last week. Checked with senders and they have all been posted 1st class. Since being sold royal mail has gone right down hill.

Paid over £10 for next day delivery guaranteed, tracking now says it's gonna be delivered in 3 days time. Royal mail are a total rip off.

What a absolute joke . I needed a letter to arrive as soon as possible. Went into post office was informed that I could pay £9.20 for it to arrive by 1pm next day however if I wanted it to arrive by 9am next day I had to pay £53.00 how can you justify charging that much just to deliver a letter . Talk about ripping people off .

Public statement — Royal Mail delivery failures

Royal Mail delivery failures – Cambridge

I am raising serious concerns regarding the repeated failure of Royal Mail to deliver parcels to my address and the complete lack of a satisfactory resolution.

I currently have five parcels affected by Royal Mail delivery issues:

QM434793954GB – Tracked 48

KJ200290541GB – Tracked 24

FB532254376GB – Tracked 24

VU571287209GB – Tracked 48

KJ994756436GB – Tracked 24

Four parcels have been recorded as “address inaccessible”, despite the address being accessible.

What makes this particularly concerning is that today, 11 September 2026, Royal Mail successfully marked KJ994756436GB as delivered at 3:13pm, stating that it had been delivered to a “Safeplace” — despite the fact that I have never nominated or provided a Safeplace. Royal Mail's system also provides a delivery photograph and GPS location.

Then, just seven minutes later at 3:20pm, another parcel, VU571287209GB, was recorded by Cambridge PFW Depot as having failed delivery because the address was allegedly “inaccessible.”

I have personally attended the Cambridge Delivery Office to try to resolve this. Staff were unable to locate the other parcels or provide any meaningful explanation as to where they are or when they will be delivered.

I subsequently contacted Royal Mail Customer Services and raised a formal complaint under case reference 14378372. Despite this, no resolution has been offered. I have effectively been told that Royal Mail cannot confirm where the parcels are, when they will arrive, or whether they will arrive at all.

There is also an “Change delivery options” option displayed on the tracking pages for the affected parcels. However, when I select this option, no alternative arrangements are actually made available and the system produces an error, meaning I cannot select collection, redirection or another delivery arrangement. Royal Mail therefore appears to offer alternative delivery arrangements through its tracking system while providing no functional way for me to use them.

Given the repeated failures, contradictory tracking information and the absence of any meaningful resolution, I have now also contacted the police to report the circumstances and raise a crime report, particularly concerning the parcel that has been recorded as delivered to a Safeplace that I never nominated.

I have retained screenshots of the tracking histories, delivery photographs, GPS information and correspondence relating to the complaint.

I am not making accusations against any individual. I am asking for a proper investigation into what appears to be a serious and repeated failure within Royal Mail's delivery operation, and an explanation as to why Royal Mail has been unable to account for multiple parcels while simultaneously recording contradictory delivery information.

Royal Mail complaint reference: 14378372.

I would like Royal Mail to provide a proper resolution and account for every parcel concerned, rather than simply continuing to issue failed-delivery scans without explanation.

I am waiting for documents posted in Surrey 1st September still not arrived 11th September. Track and trace signed for not fit for purpose, would probably have been quicker sending it by walker .no way to talk to post office staff ,systems take you round in circles, no way to talk to any customer services, there to worried about taking responsibility for there poor service.

Post Office branch at Hambledon parade, Hartplain (Waterlooville, UK) are a bunch of jokers. If I could award no stars, that would do! They misplaced my parcel worth £150 months back. On top of that, every time I try to pay in cash deposit, it's always one rude excuse or the other. My frustration stems from the fact that I get the same thing done easily at other branches. I wonder why it is such a pain with these jokers. No respect for the customer or consistency in business. There's no need to open for business if you don't have manners or capacity to deliver basic functionality.

Do not use this company, Just waiting on the phone for 40 min while the message is the they will be answering as soon as they can.The obviously can’t.\They open parcels , input wrong articles and hope you do not notice.

Hopeless ..May as well sent item by carrier pigeon such a poor delivery service

Thanks staff members Princy and Subash at Eltham post office for amazing help renewing passport.
Marvellous 👍👍👍👍👍💯

Twice in one month I sent a birthday card from Knightswood Post Office Glasgow, first class, handed over the counter and twice it took 2 weeks to get there!
Both addresses in Glasgow.
What is going on here? Can anyone begin to explain this?
Unacceptable.
No wonder fewer and fewer people feel they can rely on the Post Office.