Post Office  Avaliações 

Terrinble post office. Staff rude and my evri parcel now lost!! They make you search for your own parcel 🤣

worse than useless. 48hr delivery takes 120 hours

I lost a backpack when in a taxi on the way to Beijing airport. By the time I realised it was missing I had gone through security and was "airside" waiting for my flight home. This insurance company refused to honour the policy as I hadn't reported it which was impossible to do at the time. Also, as I didn't have receipts for the pack and it's contents they also used this as a reason not to pay. They don't answer e-mails and are a waste of time. I wish I had checked them out before going!

Great service in the post office and the shop as always. Friendly staff, helpful and nothing is too much trouble. Recommend coming here for essentials and fair pricing.

The worst customer service from the woman with the glasses behind the post office counter very rude and ignorant will recommend avoiding.

I have been out twice unfortunately when the Post Office tried to deliver a letter. I asked for redirection to my local post office. The next day the app said the Post Office wasn't open and I should re-book a redirection. I have tried. I fill in all the details but when I press confirm nothing happens. This does not surprise me as the postal service is an absolute disgrace. Mail goes missing. I sent my sister a wedding anniversary card. It went first class three weeks ago. It still hasn't arrived. Selling the service to a foreign investor has proven to be nothing but a nightmare. I would love to know where my card went and where my parcel is. I guess I'll never find out.

Don’t open a savings account here. No app, painfully slow glitchy website, unbelievably slow transfer of money

Suzy has been an amazing staff member at Post office at 132 High St, Old Fletton, Peterborough PE2 8DP, United Kingdom. Over the years I must have appeared stressed and unsure how to apply for forms for my mum with dementia. Suzy advised you best , options to ensure your parcel , card will get their safely and if you decide to track, great explanation on how follow this .She is quick, very knowledgeable, always pleasnt and a credit to your service 👏

Parcel lost. Told it was 'disposed of' due to it having no return address. Apparently Royal Mail dispose of such immediately. Utterly inadequate service leaving customers out of pocket with no redress. Culture of complacency and indifference.

I had nearly £180k invested in a Post Office instant access account with an excellent rate of interest. The process to open the account was however very time-consuming involving filling in a form by hand and sending off proof of address, proof of identity, proof of income, proof of where the money came from. It was a real pain, but I did it to get the slightly higher rate of interest. 12 months later and the initial good rate has come to an end and now stands at less than 1%. No worries I thought I’ll just transfer the funds to the newer Post Office savings account with the better rate of 4.4%. When I came to do it however I found out that you must go through the same process as a year ago. Same pain in the arse filling in a form by hand and sending off proof of address, proof of identity, proof of income, proof of where the money came from. My question is why. I can see no good reason that as an existing “vetted” customer I can’t just transfer the money over. Outcome? I’ve withdrawn my money and it’s now in a competitors account. It took me less than a minute or two to open the competitor’s account.

As. much use as a chocolate teapot. Parcel drop is a great idea but fails to work. Won't read bar codes and no screen to enter manually. A waste of time

Beware.

At the moment the Post Office seems to be pushing DPD over Royal Mail.

I sent 2 parcels last week by guaranteed next day delivery (one for a Saturday for which a premium was paid) and both are yet to be delivered.

Irrespective of that, whether you like or loathe DPD, I had asked for Royal Mail and was given DPD without any option. Didn't even consider the consequences. Failed deliveries.

I appreciate Royal Mail isn't always fantastic.

However I do not expect to ask for one thing and be sold another.

Apparently DPD pay a premium to Post Masters above that of Royal Mail so I can understand the motivation. However that motivation has caused me more heartache than mere refunds or compensation can cover.

When you ask for Royal Mail, you make sure you GET Royal Mail

Had to go to this post office 4 times to prove that my p60 is an original still did not except just for the fact it’s back and white they really need to be re trained absolutely disgusting this is people’s job application they are slowing down asked for the manager or the head office and was told it’s all online!! DONT GO THERE IF YOU NEED STUFF DONE!! Now out off work

I have been using the Post Office at 364 Green Lanes N13 5XL for at least 20 years. I have found the staff service there to be friendly and helpful at all times.

My local post office Shooter’s Hill SE3 8RP. I have used this post office as long as I can remember. Customer service is next to none. I like how the post officer concentrates on each customer needs thoroughly deals with their required service in a professional courteous and friendly manner at the same time .
As for sending and receiving parcels, i wouldn’t go else where.
I have still popped round at lunch break when i am in a rush but still they go out of their way to make a gesture to accommodate a customer. on the odd lunch break , especially when I pick up or want to send a parcel.

BEWARE using DPD via the Post Office.
I sent a small package to America. The customs form was accurate but re-typed by the PO agent who then told me that DPD would deliver it in 8 days.
About 2 weeks later it was delivered back to my home with no explanation why. Tracking showed that it had actually arrived in America but was sent straight back. Someone somewhere typed my email address wrongly so I couldn’t be notified about any of it.
I went back to the Post Office with my proof of posting receipt. They absolutely refused to have anything to do with it because they said my contract was with DPD.
DPD have still not given me any explanation, they have refused to refund my £12.54 postage, and I cannot reliably send the package back to America.

I would give 0 if possible No post for over 2 Weeks waiting for important documents from the Hospital and Financial. Total Disgrace

No stars if I could. Run by the British government, say no more. No post office in rural area Ladybank, fife. Absolutely disgraceful. You just put up stamps, post is ridiculous also. No wonder people are turning elsewhere.

Westerhope, Newcastle branch is absolutely the best. Visited today, Wed 16th Sept, to tax my car. Thought it would be complicated as didn't have Registration document. However, the male member of staff made it straightforward. He had extensive knowledge of the procedure and was friendly, courteous and extremely efficient. Please pass on my thanks.

I am extremely disappointed with the treatment I received at this Post Office branch.

I had patiently waited in the queue and approached the counter with the reference number provided by my courier. I explained that I was there for a parcel collection, but the female member of staff immediately asked for a barcode. I explained that I had only been provided with a reference number and asked for assistance obtaining the information she required.

Instead of helping me, she refused to assist, spoke to me in a condescending and hostile manner, and told me I had “no sense” and needed to move away.

She raised her voice and shouted at me in front of other customers, smirked during the interaction, and refused to provide her name when I asked. She then threatened to call security, despite the fact that I had not been rude, aggressive or threatening.

Her colleague also adopted a dismissive tone and told me not to come back to the branch.

I found this behaviour humiliating, intimidating and completely unacceptable. I was simply trying to collect my parcel and asking for reasonable assistance with a requirement that had not been clearly communicated to me.

I work in customer service and understand the importance of treating people with dignity, patience and professionalism. I would never treat a customer in this manner.

This experience also raises serious concerns about how customers who may have disabilities, learning difficulties, limited digital access or difficulty understanding procedures would be treated. A customer should not be made to feel stupid or like a nuisance for asking for help.

I also question whether I was treated differently from other customers and whether my ethnicity may have played a role, as I observed the staff member being more pleasant towards others. I cannot say this for certain, but I believe it deserves consideration as part of a proper investigation.

There was also a previous issue at this branch where my DPD parcel was reported as not having arrived, despite DPD confirming that it had been scanned at the branch. I had to return and help search for it, eventually locating it in what appeared to be a disorganised collection area.

My concerns

I seriously question whether the staff member involved is suitable for a customer-facing role. Her conduct appeared inconsistent with the professionalism, respect, courtesy and customer care I would expect from the Post Office.

I believe this incident should be investigated against the Post Office’s brand values and service standards. Customers deserve to be treated with dignity and respect, regardless of their background or circumstances.

I am happy to provide a full description of the staff member to assist with identifying her.

I am requesting a full investigation by Post Office management and a written response explaining what action will be taken.

I am fully willing to take this matter further if necessary. I would not want anyone else to experience the treatment I received.

This was an extremely upsetting and disappointing experience, and I hope Post Office takes this complaint seriously.