Post Office  Avaliações 

If I could give zero stars I would! Fed up with queueing for absolutely ages because the Post Office just isn’t fit for purpose anymore, need loads more staff , only one out of 9 booths open at Wilmslow post office today, feel very sorry for the loan staff member!

Shout out to Gail who works in the Marlborough branch , working on her own , massive queue of people who no support , She was amazing and always the nicest . Great customer service as always from her!

Called in to local Post Office to buy $500. Assumed I would get the online rate of about 1.30. When I got home and checked it was only 1.20. Went back to Post Office who said that the rates were correct and that they have to charge the lower rate as that is set by the Post Office.
Why did they not tell me that there was such a huge difference? Just lost £30 due to someones greed.
DO NOT USE POST OFFICE FOR FOREIGN CURRENCY

Wonderful. A post office open seven days a week.
Lots of varied groceries and helpful and polite assistants.

★☆☆☆☆ Mail arrived OPENED — website is a nightmare to report anything

Received private financial correspondence delivered ALREADY OPENED — completely unacceptable. Tried to report it and the website is TERRIBLE: endless "catch-up" pop-ups you have to click through FIVE times, bouncing me backwards and forwards with NO clear path to report opened mail.

It told me to keep the envelope — then gave ZERO clear instructions on what to do next. Wasted 40 minutes just trying to log a simple complaint. Finally got it logged and told to wait 10–14 days.

Your mail isn't safe — and reporting problems is designed to be so difficult people give up. Unprofessional, frustrating, and unacceptable.

Set up a post office redirect service for my mail a few months ago for 12 months due to a change of address. Continued to receive my mail at the old address. No redirected mail sent to my new address. Sent a letter of complaint to the post office and requested cancellation of the redirect service and a refund. No response. Do not use this “ service “ which does not work and save your money.

Unable to leave zero stars
Woman behind the counter refused to take my cash deposit twice
The money had had tea spilled over but was clean if a little sticky (much cleaner than other stuff I imagine she handles!)
Turned her nose up, literally, then refused to take it.
Told me 3 times she was on her own for some reason….. not my problem
Had to go to an alternative post office, handed the cash over, got the deposit in my bank
Do not use this post office unless you enjoy rude staff and refusal to offer post office services

Ledbury branch. Joined queue of nine people. I know it was during lunchtime but every time the cashier served someone she had a chat with her colleague, they were laughing and joking and not about work! Disgraceful. I used to work for a Bank and if I had done this I would have been in trouble. Most Post Offices I go in the staff have an attitude. I wouldn’t frequent a Post Office but I had to pay a cheque in.

I waited in all day for a parcel to be delivered by Rhyl post office, North Wales. Only to receive a notification at 7pm to say a delivery had been attempted at 7.40pm. I don't know how he managed to do that. Must have been a time traveller. I put a complaint in to Amazon, who the parcel was coming from. Said they would get it delivered again today. But the original notification has disappeared 😕

We money is locked in with them due to account verification issues. I. Recently moved banks and they apparently can't confirm the new bank account. They want a statement by post, but it's a full online account. Work that out.
As my bank account is so new I have no statements, so I'm going to have to drive to the nearest branch to get one printed and then sed by post.
Once I can get access to my money I'll be closing the post office account bugger the higher interest rate for this shit

Post Office Loans are really Lendable and if you don't have an account that is recognised by their Open Banking app TrueLayer, despite being pre-approved, yiu will be unable to complete the loan. Lendable refuses to recognise your credit worthiness if who you bank with isn't on their list and they refuse to accept bank staements as it is cheaper to use an automated app rather than people to make their decision.

Why are post office employees so miserable and rude. If working with the general public is so awful, why work there. My local post office exudes a negative atmosphere as soon as you enter and is not helped by employing sullen teenagers with attitude on Saturday mornings. It costs nothing to smile occasionally.

The last four orders I have placed from different companies have all been non-deliveries. Chasing the delivery leads nowhere, and every one has ‘re-directed to Derby’ which doesn’t help when I live in Wales. The postal service really is very poor, and yet other delivery companies arrive on time as promised. Also we have noticed all our letters now come in bundles about twice a week, why are we paying so much for next day delivery?

One person on the till on a Saturday AND That person did not seem to be able to add up. A first visit and last visit for me!.

If i could give zero i would. This is probably the worst customer service ever. You cannot speak to anyone. All the banks are leaving all their customers to this absolutely useless lot of incompetent lot of morons that nobody can speak to. I blame the banks for allowing this.

Another review for the Post Office to ignore!
Just tried to do an Evri return at the Helston, Cornwall branch. The box was big but within Evri allowed dimensions (it was an Evri managed return so they should know...) This Post Office just decided that it was too big anyway and said they wouldn't take it. No apology, nothing. I think they were expecting me to shout at them but that's not me so I just had to turn and leave. Utterly appalling service from staff and an organisation that have zero customer service.

Went to the post office in Beaumont leys, Leicester today for a DBS ID check. The woman gave us the wrong information, said the bank statement needs to be stamped. This is the wrong information. Went to the bank hub, and they said that the information was fine, no stamp was required, and sent us to the post office in syston. They completed it straight away with no hassle. The staff were brilliant in syston. Was not happy with Beaumont leys service

Sin resolución.
A pesar de dar las direcciones escritas. Las cargan mal en el sistema. Aun sigo esperando remebolso por paquetes que no enviaron y perdieron.
Se lavan las manos culpando a Royal Mail, y viceversa. Un desastre. Pésima atención a clientes. Lenta resolución.

Dear Sir/Madam,

I am writing to make a formal complaint about the service and conduct of staff at Enfield Post Office.

I own the Subway restaurant on Church Street, Enfield, postcode EN2 6AZ. As the Post Office is located directly opposite my business, I regularly use it to deposit business takings and complete my business banking.

There is a dedicated business counter at this branch. However, the member of staff responsible for this counter is frequently unavailable, particularly during lunchtime, and there often appears to be no replacement available.

On 27 July 2026, I visited the branch because I urgently needed to deposit business funds in order to pay bills. As usual, the business counter was unattended. A member of staff initially advised me to use one of the general service counters instead.

However, when I approached the general counter, the staff refused to serve me and questioned why I was not using the business counter. I explained that the business counter was empty and that I had already been advised to use the general counter. Despite this, I was told to continue waiting at the unattended business counter. The staff eventually refused to process my deposit because I was a business customer.

The staff were argumentative, uncooperative and dismissive. I felt that I was being pressured and treated unfairly simply for trying to access a service that I regularly use. This is not an isolated incident, as I have experienced similar behaviour at this branch on several occasions.

I would therefore like clarification on the following:

1. Are business customers prohibited from using a general counter when the business counter is unattended?
2. What arrangements should be in place when the business counter employee is unavailable?
3. Why was I directed to the general counter and then refused service?
4. What action will be taken regarding the conduct of the staff involved?

This situation caused unnecessary stress and could have affected my ability to meet important business payment obligations. As a regular business customer, I expect to be treated professionally and to have reasonable access to banking services during the branch’s opening hours.

Please investigate this matter, review any available CCTV footage from 27 July 2026, and provide me with a written response explaining what action will be taken to prevent this from happening again.

I look forward to receiving your response.

Yours faithfully,

K. Hossain
Owner, Subway
Church Street
Enfield
EN2 6AZ
Phone :02070417014

Today at 5:38pm on main road Middleton Cheney driver hit my car and drove off