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NUUDA Food Avaliações 

199
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have had an initial order of 5 vegan meals and the prebiotic snack bites. Order came quickly as stated and nicely packaged. Meals of decent size in non-plastic containers. Particularly liked the... Ver mais

Avaliado com 3 de um total de 5 estrelas

The meals are fantastic I would love to order more but . I’m missing two from my last order . I have emailed twice I have been in live chat at least 4 times . Each time will get back to me it’s been 8... Ver mais

Avaliado com 5 de um total de 5 estrelas

The food is absolutely delicious. I have tried several other prepared food brands and this was my favourite. It doesn't feel like you're eating a ready meal and I trusted the nutritional value of th... Ver mais

Avaliado com 5 de um total de 5 estrelas

My family had such a delicious meal from POW last night - we ordered two chicken dishes and two veggie dishes and absolutely loved them! The teriyaki tofu and roast chicken were particular favourites,... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Entrega de comida
  2. Serviço de fitness e nutrição
  3. Produtor de Alimentos
  4. Fabricante de Alimentos Congelados

Escrito pela empresa

Welcome to a NUU way to eat: born from Pow Food at Home. Nourishment without compromise: no ultra-processing, no artificial additives, just honest, chef-prepared ready meals and snacks designed by nutritionists to fuel your health, energy, and goals. Whether you're eating for performance, balance, or convenience, we deliver nutrition you can trust.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

199 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(199)

53 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Spent over £500 on a 3 week order that never arrived

I enjoyed the week reset programme so ordered a 21 day gut health programme on 17 October for delivery on 21 October. It didn't arrive. When I chased I was offered an apology and 24 or 28 October for a replacement slot. I chose Tuesday 28 October. It didn't arrive. I can see on my Shop tracker nothing has been shipped and there's no estimated date of arrival. I have received no part of a 3 week order. Nor have I received any refund.

28 de outubro de 2025
Avaliação não solicitada
logotipo da NUUDA Food

Resposta da NUUDA Food

Dear Sinead,

Thank you for your kind words about our Week Reset programme, and we really are truly sorry for the disappointment around your 21-day Gut Health order and the missed delivery windows, as well as the confusion with the tracking.
As discussed with you directly, we’ve explained why, and processed a full refund to your original payment method. We’re a small team, but that’s no excuse, your feedback matters, and we’ve already updated our internal processes to prevent this happening again, including tighter capacity checks, earlier customer notifications, and improved tracking updates.
If you’d be open to it, we’d love the chance to make this right on a future order.

Thank you again for your feedback and for giving us the opportunity to improve.

Ali and Emily, Founders

Avaliado com 4 de um total de 5 estrelas

I was surprised how good were the…

I was surprised how good were the meals, I think I wasn't expecting that level of quality from frozen meals. Highly recommend the brand :)
The only comment would be that they add a bit more variety and protein or grains to make the meals even more filling but, still they are great!

6 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lovely fresh great tasting quality food…

Lovely fresh great tasting quality food on the go. Perfect when I haven’t got time or supplies to cook a meal but still want something home cooked and tasty which is full of goodness. Have used for a number of years and always great food and service. Would highly recommend

7 de outubro de 2025
Avaliação não solicitada
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Resposta da NUUDA Food

Thank you so much, Faith! This is incredibly heartwarming to hear :)

Avaliado com 5 de um total de 5 estrelas

Delicious and Healthy Food

Delicious and Healthy Food.

Incredibly convenient for quick and easy healthy eating. Well-packaged and easy to cook. 10/10 for quality!

14 de outubro de 2025
Avaliação não solicitada
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Resposta da NUUDA Food

Thanks so much, Adam! We're so glad you've enjoyed them.

Avaliado com 5 de um total de 5 estrelas

Wow, what truly fantastic meals!

Wow! The meals taste incredible, with such a busy working lifestyle I find that I neglect making time for eating well and these meals have effortlessly slotted into my life! Not to mention how amazing they taste! Highly recommend

1 de outubro de 2025
Avaliação não solicitada
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Resposta da NUUDA Food

Thank you so much, Christine - your feedback and support mean so much to our team!

Avaliado com 5 de um total de 5 estrelas

Nothing is too much trouble!

Nothing is too much trouble!
Customer service is as good as it gets and the food is fabulous!

8 de setembro de 2025
logotipo da NUUDA Food

Resposta da NUUDA Food

We're so glad that you have had a great experience with us, this is exactly what we work and aim to do - and also that you enjoyed the meals! Thank you very much Vanessa :)

Avaliado com 5 de um total de 5 estrelas

I’m recuperating at home and found the…

I’m recuperating at home and found the soups really delicious. As they’re the only food I’m allowed to eat at the moment it’s important that they’re full of flavour (they are)

28 de agosto de 2025
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Resposta da NUUDA Food

We are so glad that you enjoyed our soups Carol, they are incredibly nourishing and the perfect thing to help support your healing process!

Avaliado com 3 de um total de 5 estrelas

Mid stering

I think you should have a mid point where contents should be stirred to ensure consistent heating throughout
Reduce your food content and reduce price or have two separate menu’s
These comments made from my first order

21 de agosto de 2025
Avaliado com 5 de um total de 5 estrelas

Highly recommended.

First order quickly arrived and so I am working my way through the meals. Absolutely delicious. The bast (so far) is the lamb kofta meat balls. Superb. But all are great so easy to cook. 10 mins in the microwave. And a good thing for me is the meals are dairy and gluten free. I highly recommend POW.

10 de julho de 2025
Avaliado com 4 de um total de 5 estrelas

Pow food I have complained about not getting my

I have complained about not getting my
10% of my order because you can’t
Contact any one and cancelled it
And my subscription but they have charged me £80.78 for a meal they say
I confirm!!!!!
And there email keep bouncing back
Very frustrating also i have not received
The meal I am supposed to have ordered 😤in reply to your answer
It was powfood.co.uk and replied to what you sent me if you find the emails i send or give me be the correct email address I will foward them to you in the email I have said the food was very good so no complaints there it was saying you get 10% off so I could not confirm my order because the code did not work you can send my order as the money has already gone through my bank .

Thank you

I am having problems communicating and placing my orders. I have now paid for another order without confirmation
or communication.
I find it personally very distressing and frustrating at the lack of communication and being able to communicate.
Not at all professional and gives me no confidence to continue with this process, along with the real concern as my money already paid!!
Carole Whincup

23 de junho de 2025
logotipo da NUUDA Food

Resposta da NUUDA Food

Dear Carole
Thank you for updating your rating, especially as you think the food was very good.
So sorry for your experience, powfood.co.uk is our website address.
The correct email is hello@powfood.co.uk
So that explains why we never received your emails.
If we had received your emails we would have immediately rectified your 10% issue.
We are usually very prompt in our communication as you have seen in our response today.

We have refunded you £80.78, it should have hit your account.

Thank you for your feedback
Ali Warburton
Founder

Avaliado com 5 de um total de 5 estrelas

Lovely food

We had the vegan options. Food was delicious, delivered quickly and easy to prepare. Much more healthy than a takeaway too. Will be ordering again.

26 de junho de 2025
Avaliado com 1 de um total de 5 estrelas

Yuk!

I followed cooking instructions carefully but the food was still frozen in the middle (mushroom stroganoff)
And the vegan sausages were slimy and inedible.
The vegan cottage pie was gritty and without any detectable taste.
Vegan food ? Never again!!

16 de junho de 2025
logotipo da NUUDA Food

Resposta da NUUDA Food

Dear David
Thank you for your feedback — we really appreciate you taking the time to share your experience.
We're so sorry to hear that the meals didn’t meet your expectations this time. It does sound like they may have been undercooked, which can sometimes happen depending on the oven used. Every oven is slightly different, and as we note on our packaging, some may require extra time to ensure the meals are heated through properly.
Our Mushroom Stroganoff, Vegan Cottage Pie, and Vegan Sausages are among our most popular dishes, and many of our customers order them regularly so this feedback is unusual, but we're taking it seriously.
We’d be more than happy to send you replacements for these meals, free of charge. We recommend heating them until they're piping hot all the way through to get the best taste and texture. Do let us know if there's anything else we can do to help.
Warm regards,
Ali
Founder

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