Bought a Peugeot e-208. Later found out it was previously used for driving tuition — this was not mentioned anywhere during sale or on paperwork. When I raised it, they first agreed to a re... Ver mais
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Veja o que dizem as avaliações
Bought a car for my daughter from Premier Car Supermarket (from Telmo). Both me and my wife were very impressed by the professionalism and service we received and we would have no hesitation in... Ver mais
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This is the first car dealership I have not felt any pressure at all from. Telmo the sale person was very helpful friendly and not pushy in any way. He took his time to explain everything in detai... Ver mais
A empresa respondeu
Went to Premier and was out off by the cars appearing unkempt, went to arnold clark and got ripped off then returned to Premier to exchange for a more suitable ride and I whole heartedly regret being... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Premier Car Supermarket, we are committed to providing vehicles that combine affordability with exceptional quality. Established in 2005 in Leicester, we expanded our presence by opening a larger site in Derby in 2016 and an additional showroom in Kettering in 2023. Our extensive inventory caters to a wide range of preferences and budgets, featuring over 500 vehicles, including: - Small, Medium, and Large Cars - Estate Cars - People Carriers (MPVs) - Prestige Vehicles - 4x4s - Electric vehicles We invite you to explore our stock online or visit one of our showrooms to find your next vehicle. We look forward to welcoming you soon!
Informações de contato
Premier Car Supermarket, Carriers road , DE656PE , Eggington, Derby , Reino Unido
- 01283247171
- sales@pcsderby.co.uk
- premiercarsupermarket.co.uk
3,9
Muito Bom
408 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 96% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
First class service!!
From start to finish the level of customer service was excellent.
Oli, our salesman, was first class and a credit to the organisation. He was attentive, but not pushy, patient and listened to our requirements; even when we changed our choice of car at the last minute.
A very professional dealership selling quality cars.
Highly recommended.
16 de junho de 2025
Avaliação não solicitada
Resposta da Premier Car Supermarket
Hello,
Thank you for taking the time to leave such a fantastic review! We're delighted to hear that you received excellent customer service throughout your experience. Oli will be so pleased to know his attentive and professional approach made such a positive impression. We're glad you found the right car in the end, and we really appreciate your high recommendation! We wish you many safe happy miles.
All the best,
Premier Car Supermarket 😊
Excellent
I recently purchased a van from PCS, and I couldn’t be happier with the experience. From the moment I walked in, the team was friendly, especially Oli and knowledgeable, and genuinely interested in helping me find the right vehicle for my needs. The entire process was smooth and transparent, with no pressure at any point.
The van itself is in excellent condition and exactly what I was looking for.
14 de junho de 2025
Avaliação não solicitada
Resposta da Premier Car Supermarket
Hello Natalia,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us and that Oli and the team made you feel welcome and supported throughout the process. It's great to know the van is exactly what you were looking for and that everything went smoothly and transparently. We hope you enjoy your new van!
All the best,
Premier Car Supermarket 😊
Lovely service and very helpful
Lovely service and very helpful. Thank you
14 de junho de 2025
Avaliação não solicitada
Resposta da Premier Car Supermarket
Hello,
Thank you for your kind words! We're so glad to hear you received lovely service and found our team helpful. Your feedback means a lot to us – thank you for choosing Premier Car Supermarket!
All the best,
Premier Car Supermarket 😊
Great experience
Great experience. Ollie was very friendly and answered all my questions. Polite and professional. No hard sales tactics. Highly recommend
14 de junho de 2025
Avaliação não solicitada
Resposta da Premier Car Supermarket
Hello Sarah,
Thank you for your lovely review! We're so pleased to hear you had a great experience and that Ollie made you feel comfortable with his friendly and professional approach. It's great to know there was no pressure and all your questions were answered. We really appreciate your recommendation and wish you many safe miles!
All the best,
Premier Car Supermarket 😊
Oliver and Jay were stars,
Oliver and Jay were stars,
Great service
9 de junho de 2025
Avaliação não solicitada
Resposta da Premier Car Supermarket
Hello Patrick,
Thank you for the fantastic review! We’re so happy to hear that Oliver and Jay made your experience a great one. They’ll be thrilled to know they made such a positive impact. We really appreciate your feedback and look forward to assisting you again!
All the best,
Premier Car Supermarket Kettering.
OLLIE was AWESOME!!!
OLLIE was AWESOME!!!
Great service - we’ll be back!
9 de junho de 2025
Avaliação não solicitada
Resposta da Premier Car Supermarket
Hello Amanda,
Thank you for the fantastic feedback! We're so glad Oli provided you with awesome service. He’ll be thrilled to hear it! We look forward to seeing you again!
All the best,
Premier Car supermarket Kettering
Oli was easy to deal with very helpful
9 de junho de 2025
Avaliação não solicitada
Resposta da Premier Car Supermarket
Hello Jason,
Thank you for your kind words! We're so glad to hear that Oli made the process easy and was helpful. We truly appreciate your feedback and look forward to assisting you again in the future!
All the best,
Premier Car Supermarket Kettering.
Resposta da Premier Car Supermarket
Hello Karl,
Thank you so much for your kind words! We're so glad to hear that Oli went above and beyond to assist you. He'll be thrilled to know you were happy with his service. We truly appreciate your feedback and look forward to serving you again in the future!
All the best,
Premier Car supermarket Kettering.
Friendly , chatty , excellent service
I was introduced to Oli , who has been very informative and friendly thought the whole sales process, explaining every detail along the way. He made me very comfortable about continuing with my purchase and now a proud owner of a new mg3!
7 de junho de 2025
Avaliação não solicitada
Resposta da Premier Car Supermarket
Hello Sam,
Thank you for your wonderful review! We're thrilled to hear that Oli made your experience smooth and stress-free. It's great to know you found him reliable and helpful. We truly appreciate your trust and hope you enjoy your new car!
All the best,
Premier Car Supermarket Kettering
Olly was an amazing dealer
Olly was an amazing dealer, helped with sorting out car. Felt easy and very reliable
7 de junho de 2025
Avaliação não solicitada
Resposta da Premier Car Supermarket
Hello Sean,
Thank you for your wonderful review! We're thrilled to hear that Olly made your experience smooth and stress-free. It's great to know you found him reliable and helpful. We truly appreciate your trust and hope you enjoy your new car! Don't hesitate to reach out if you need anything else.
All the best,
Premier Car Supermarket Kettering
Excellent service
Excellent service, friendly staff (especially Oli) very smooth sale.
7 de junho de 2025
Avaliação não solicitada
Resposta da Premier Car Supermarket
Hello Nicola,
Thank you for the kind words! We're so glad you had a smooth and enjoyable experience with us. Oli and the team really appreciate your feedback. Wishing you many happy drives in your new car, and we hope to assist you again!
All the best,
Premier Car Supermarket Kettering
Resposta da Premier Car Supermarket
Hello,
Thank you for your fantastic review! We're so happy to hear that you had a great experience with us. Oli will be delighted to know you appreciated his service. We hope you're enjoying your new car, and we look forward to assisting you again in the future!
All the best,
Premier Car Supermarket Kettering.
Similar story to other people
Similar story to other people; I purchased my car at the start of the year. I didn't find the aftercare any good. I had an issue with a noise coming from the front wheels and they wanted me to wait nearly two weeks just for them to look at it. I took it to a garage and paid the modest repair myself (wheel nut issue).
My BIG issue though is this. Don't touch their extended warranty. I did. I was informed that it covered clutches (it says so on the shiny leaflet the salesman shows you). My clutch has gone - and I have not driven it that much!
The warranty (some company called TMO) they sold me now have revealed they don't cover anything that is 'wear and tear'. That pretty much covers everything on the car!!! Apparently things are only covered if they are a manufacturing fault! I was tricked. Such practice should not be allowed. I would never have bought such a warranty if I had not had these facts hidden from me by Premiere Car Supermarket. Call me 'old fashioned', but I believe companies should be honest with their customers. I know there are lots of these 'Car Supermarket' things popping up all over the place, but I would recommend going to a reputable dealer instead. No amount of smiling salesmen and posters can make up for bad customer experiences. I had gotten over the aftercare experience, but this latest warranty trick has re-ignited a past grievance with them. I guess they just want the commission...
5 de junho de 2025
Avaliação não solicitada
Resposta da Premier Car Supermarket
Hello Nathan, If you are unhappy with the warranty please email aftersales@pcskettering.co.uk and this can be cancelled and a refund issued.
I am sorry you have been unhappy with the aftercare you received.
You first emailed with a knocking noise at low speeds on the 26th March 2025 at 08.36am and you had a reply by 10.47am - just over 2 hours later. I gave you the first available date we had which was 13 days later or I suggested you could use your extended warranty.
There has been no more contact from you until this review.
The extended warranty we sell from The Motoring Organisation covers clutch failures where the failure is down to a sudden mechanical failure. It doesn't cover repairs when the fault is caused by worn parts; this is the same with all warranties.
When you first purchased the warranty the terms /conditions and full details of what was and wasn't covered was emailed to you and you had a 14 days cooling off period, however as you are unhappy with the warranty please email aftersales@pcskettering.co.uk and this can be cancelled and a refund issued.
Great Garage, Great team of people
We bought a car from PCS in May 2025. From start to finish it was a really good experience. We dealt with a really friendly guy called Oli, who answered all of our questions, but also let us have time on our own to look around the car. Everyone we have dealt with at PCS from Oli to the aftersales team have been great. I would highly recommend going to this garage for your next car.
17 de maio de 2025
Avaliação não solicitada
Resposta da Premier Car Supermarket
Hello Lee-anne,
Thank you so much for your kind review! We're so pleased to hear that you had a great experience with us from start to finish. Oli and the rest of the team will be thrilled to know their efforts made a positive impression. We really appreciate your recommendation and hope you enjoy your new car for many miles to come!
All the best,
Premier Car Supermarket Kettering.
Great cars, great prices and great staff
Had a really pleasant experience buying my wife's new car from Raj at PCS. Left us to look around and around the cars with no pressure and answered all our questions. We needed the car ASAP and it was prepped moted and serviced ready for collection within 2 days.
Really nice guy to deal with and a great experience all round.
1 de junho de 2025
Avaliação não solicitada
Resposta da Premier Car Supermarket
Hello Luke,
Thank you so much for taking the time to leave such a lovely review! We're delighted to hear that Raj made your experience smooth and pressure-free. It's great to know we could get everything sorted quickly so you could collect the car in just two days. We really appreciate your kind words and hope your wife is loving her new car!
All the best,
Premier Car Supermarket Derby.
Brilliant service from PCS
Bought a used car from PCS, amazing service from Ollie, will definitely use them again ⭐️⭐️⭐️⭐️⭐️
4 de junho de 2025
Avaliação não solicitada
Resposta da Premier Car Supermarket
Hello,
Thank you so much for your kind words and the 5-star review! We're thrilled to hear you had a great experience buying your car from PCS. Oli will be so pleased to know he made such a positive impression. We truly appreciate your support and look forward to welcoming you back in the future!
All the best,
Premier Car Supermarket Kettering
Lots of vehicles to choose from…
Lots of vehicles to choose from Atlantis and Jay very helpful and friendly
Thank you
1 de junho de 2025
Resposta da Premier Car Supermarket
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Atlantis and Jay. We always strive to offer a wide selection of vehicles and excellent service, and it's wonderful to know that they made your visit enjoyable. If you ever need anything else, don’t hesitate to reach out. Have a fantastic day! 😊🚗
Amazing service from Oli
Had fantastic customer service from Oli! No pressure, looked after us really well and even offered advice not related to the car sale.
Definitely knows what he's doing
Thank you
1 de junho de 2025
Avaliação não solicitada
Resposta da Premier Car Supermarket
Hello Lilly,
Thank you so much for your kind words and fantastic review! We're thrilled to hear that Oli provided such a great experience — he truly takes pride in offering helpful, no-pressure service and going the extra mile for our customers.
We'll be sure to pass on your lovely feedback to him and thank you for choosing us!
Kind regards,
Premier Car Supermarket Kettering.
Resposta da Premier Car Supermarket
Hello Georgia,
Thank you so much for the great feedback! We're thrilled you had a fantastic experience with us. If there's anything you need in the future, we’re always here to help!
Best regards,
Premier Car Supermarket Kettering.
Great service and easy pick up of new…
Great service and easy pick up of new car.Olly was really good and went through everything.
31 de maio de 2025
Avaliação não solicitada
Resposta da Premier Car Supermarket
Hello David,
Thank you so much for your kind words! We're really pleased to hear you had a great experience and that the handover of your new car was smooth and easy.
Oli will be thrilled to know his help made a difference — he always takes the time to make sure everything is clearly explained. Enjoy your new car!
Warm regards,
Premier Car Supermarket Derby.
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