Bought a Peugeot e-208. Later found out it was previously used for driving tuition — this was not mentioned anywhere during sale or on paperwork. When I raised it, they first agreed to a re... Ver mais
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Veja o que dizem as avaliações
Bought a car for my daughter from Premier Car Supermarket (from Telmo). Both me and my wife were very impressed by the professionalism and service we received and we would have no hesitation in... Ver mais
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This is the first car dealership I have not felt any pressure at all from. Telmo the sale person was very helpful friendly and not pushy in any way. He took his time to explain everything in detai... Ver mais
A empresa respondeu
Went to Premier and was out off by the cars appearing unkempt, went to arnold clark and got ripped off then returned to Premier to exchange for a more suitable ride and I whole heartedly regret being... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Premier Car Supermarket, we are committed to providing vehicles that combine affordability with exceptional quality. Established in 2005 in Leicester, we expanded our presence by opening a larger site in Derby in 2016 and an additional showroom in Kettering in 2023. Our extensive inventory caters to a wide range of preferences and budgets, featuring over 500 vehicles, including: - Small, Medium, and Large Cars - Estate Cars - People Carriers (MPVs) - Prestige Vehicles - 4x4s - Electric vehicles We invite you to explore our stock online or visit one of our showrooms to find your next vehicle. We look forward to welcoming you soon!
Informações de contato
Premier Car Supermarket, Carriers road , DE656PE , Eggington, Derby , Reino Unido
- 01283247171
- sales@pcsderby.co.uk
- premiercarsupermarket.co.uk
3,9
Muito Bom
408 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 96% das avaliações negativas
Normalmente leva mais de 1 mês para responder
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Superb service from the derby…
Superb service from the derby sales-team👍 Raj was very knowledgeable and patient with my daughter, who was choosing her first electric Mini. A good selection of colors and models and they were not pressuring at all.
27 de maio de 2025
Resposta da Premier Car Supermarket
Hello,
Thank you so much for the wonderful feedback! We're delighted to hear that Raj and the Derby sales team provided superb service and helped make your daughter's first electric Mini experience a positive one.
It’s great to know she felt supported without any pressure — exactly the kind of experience we aim for. We hope she absolutely loves her new Mini!
Best wishes,
Premier Car Supermarket Derby.
Hassan was very good
Hassan was very good, knowledgeable and polite. I would recommend this dealership and will be returning for my next car 🚗 Thank you
27 de maio de 2025
Resposta da Premier Car Supermarket
Hi Miley,
Thank you so much for your lovely review! We’re delighted to hear that Hassan was knowledgeable, polite, and made your experience a positive one.
Your recommendation means a lot to us, and we’re thrilled to know you’ll be returning when it’s time for your next car. We look forward to welcoming you back!
Best regards,
Premier Car Supermarket Derby.
Resposta da Premier Car Supermarket
Hello,
Thank you so much for the lovely feedback! We're so pleased to hear Junaid made the process quick and simple for you 😊 He’ll be thrilled to know he helped make your experience a great one.
We truly appreciate your support and hope to see you again in the future!
Best regards,
Premier Car Supermarket Derby.
Oil was a great sales man and helped…
Oil was a great sales man and helped out as much as he could
25 de maio de 2025
Avaliação não solicitada
Resposta da Premier Car Supermarket
Hello Nathan,
Thank you for your kind words! We're really pleased to hear that Oli was such a great help and made your experience a positive one. He’ll be happy to know his support made a difference.
We truly appreciate your support and hope to welcome you back in the future!
Best regards,
Premier Car Supermarket Kettering.
Resposta da Premier Car Supermarket
Hello James,
You're very welcome! 😊 We are pleased the car-buying process went well, and we hope to be able to assist you in the future.
Best regards,
Premier Car Supermarket Kettering
Great service
Great service, very helpful and supportive. Many thanks Oly.
24 de maio de 2025
Avaliação não solicitada
Resposta da Premier Car Supermarket
Hello Octavian,
Thank you for your lovely feedback! We're so pleased to hear you received great service and found Oli to be helpful and supportive throughout your experience.
Your appreciation means a lot to us, and we look forward to seeing you again in the future.
Best regards,
Premier Car Supermarket Kettering.
Great deliver services by Oly
24 de maio de 2025
Avaliação não solicitada
Resposta da Premier Car Supermarket
Hello,
Thank you for your kind words! We're delighted to hear that you were pleased with the service provided by Oli. He’ll be glad to know he made a great impression.
We really appreciate your support and hope to assist you again in the future!
Best regards,
Premier Car Supermarket Kettering.
Oli Verlander has been extremely…
Oli Verlander has been extremely helpful, informative and professional while advising and selling my husband his new van. I will definitely be returning when we need a new family car.
24 de maio de 2025
Avaliação não solicitada
Resposta da Premier Car Supermarket
Hello Jean,
Thank you for taking the time to share your experience! We're so pleased to hear that Oli was extremely helpful, informative, and professional while assisting your husband with his new van.
It means a lot to know you'd choose to return when it's time for a new family car—we truly appreciate your trust and support. We look forward to welcoming you back in the future!
Best regards,
Premier Car Supermarket Kettering.
Really helpful
Really helpful, easy to communicate with.
Everything done smoothly very happy.
23 de maio de 2025
Avaliação não solicitada
Resposta da Premier Car Supermarket
Hello,
Thank you for your kind words! We're so glad to hear everything went smoothly and that you found our team helpful and easy to communicate with.
It's great to know you’re happy with your experience—we truly appreciate your support and look forward to seeing you again in the future!
Best regards,
Premier Car Supermarket Kettering.
Great sale man great help
23 de maio de 2025
Avaliação não solicitada
Resposta da Premier Car Supermarket
Hello David,
Thank you for the kind words! We're so pleased to hear you had a great experience and that our salesperson was such a big help.
We really appreciate your support and hope to see you again soon!
Best regards,
Premier Car Supermarket Kettering.
Oli was fantastic
Oli was fantastic from start to finish. Made the whole process really positive and simple
23 de maio de 2025
Avaliação não solicitada
Resposta da Premier Car Supermarket
Hello Carolanne,
Thank you for your lovely review! We’re so pleased to hear that Oli was fantastic from start to finish and made the entire process positive and straightforward for you.
We truly appreciate your support and hope you’re enjoying your new vehicle. We look forward to welcoming you back in the future!
Best regards,
Premier Car Supermarket Kettering.
Resposta da Premier Car Supermarket
Hello Chris,
Thank you for your kind words! We’re so pleased to hear that you had a great experience and that Oli provided excellent service.
Your recommendation means a lot to us, and we truly appreciate your support. We hope to see you again in the future!
Best regards,
Premier Car Supermarket Kettering
Excellent service from Kyle at PCS
Excellent service from Kyle at PCS. He was very knowledgeable and the experience was totally painless. Thank you Kyle much appreciated 😊. Loving my new electric mini.
22 de maio de 2025
Avaliação não solicitada
Resposta da Premier Car Supermarket
Hello Jayne,
Thank you so much for your kind words! We're thrilled to hear you had an excellent experience with Kyle at PCS. He'll be delighted to know his knowledge and support made the process smooth and enjoyable for you. Congratulations on your new electric MINI – we’re so glad you’re loving it! Enjoy every mile😊
PCS
Fantastic service
Fantastic service. Went to view a car and was amazed with how honest and helpful the team was.
No pressure or pushy sales.
Very happy with the overall experience would highly recommend to anyone.
Dealt with Alantas and was fantastic.
22 de maio de 2025
Avaliação não solicitada
Resposta da Premier Car Supermarket
Hello James,
Thank you so much for your kind words! We're really pleased to hear that you had such a positive experience with us. Honesty and a no-pressure approach are exactly what we aim for, so it's great to know that came through. Alantas will be especially happy to hear your feedback – he’s fantastic indeed! 😊 We truly appreciate the recommendation and hope you enjoy every mile in your new car.
PCS
OLI WAS GREAT
Such a pleasant experience all the way through and I would recommend them to anyone looking to buy a car!
21 de maio de 2025
Avaliação não solicitada
Resposta da Premier Car Supermarket
Hello James,
Thank you so much for the fantastic feedback! We're thrilled to hear Oli was such a great help throughout the process. He’ll be over the moon to know he made a positive difference. Enjoy every moment with your new car🚗
PCS
Oli was great
Oli was great. A great help the whole way through the process of buying the new car. Couldn't recommend him more
21 de maio de 2025
Avaliação não solicitada
Resposta da Premier Car Supermarket
Hello Kimberley,
Thank you so much for the lovely feedback! We're delighted to hear that Oli was such a great help throughout your car-buying journey. He’ll be so pleased to know how much you appreciated his support. Enjoy your new car, and thank you again for the recommendation – it really means a lot! 🚗
PCS
Shan was great
Shan was great! Really attentive and got me a car I love !! Highly recommend !
16 de maio de 2025
Avaliação não solicitada
Resposta da Premier Car Supermarket
Hello Taylor,
Thank you so much for your fantastic feedback! We’re thrilled to hear Shan was able to help you find a car you love. We really appreciate your recommendation and are glad to have been able to assist you. If you ever need anything in the future, don’t hesitate to reach out!
Best regards,
PCS Kettering.
What a nightmare! Don't be fooled by low prices.
I'd really hoped to be able to write a more positive review but my experience with PCS Derby has been nothing short of abysmal and I am regrettably now pursuing a claim through the Small Claims Court against them. The vehicle, a 2021 Nissan Qashqai with a mere 25,400 miles on the clock, was sold to me with a failing clutch. It is unfathomable that a major problem of this nature wouldn't have been picked up in their own "comprehensive multipoint inspection" prior to the vehicle being placed on the market. Both Halfords and a local garage identified "excessive judder" within days of the purchase. After a lengthy and deeply unpleasant negotiation with Aftercare, where I offered to personally contribute around half of the repair bill, PCS Derby then reneged on the agreement the week of the repair, backtracking on their agreed contribution and saying they wouldn't pay for a crucial part (the flywheel) that our garage strongly recommended replacing and that would void the warranty of the repair if not installed as part of the clutch assembly. It is now for me to find almost £1,000 to pay just for the clutch, having only had the car for 3 weeks. Never mind the battery that needed replacing immediately (£226) and the windscreen too. After I'd travelled 4 hours to Derby by train to purchase the vehicle, I discovered the "chip" that I had been told was no bigger than "a 5p coin" was in fact a sizeable crack and, as it turns out, requires a whole new windscreen at a cost of £1,138 (without insurance). The £95 deduction from the sales price, after much negotiating, hardly compensates. Their friendly tone on social media and on the sales floor quickly evaporates when dealing with aftercare issues. Bizarrely, they were most offended when I accused them of being less than upfront in initial conversations and then, without a hint of irony, went on to renege on the agreement of a fair contribution towards the clutch, leaving me to shoulder three quarters of the expensive repair bill. It beggars belief! Finally, it is worth noting that their "warranty" is, well, just take a look at it... as it contracts out of just about everything that could possibly go wrong with a vehicle. Thank heavens for the Consumer Rights Act and the Small Claims Court. But, seriously, do yourself a huge favour and just avoid PCS Derby completely.
EDIT: The response from PCS exemplifies why a trust deficit exists and unfortunately plays into the stereotype of second hand car dealers. 'Didn't want to travel (200 miles) back to base'... you mean long distance, high speed motorway travelling in a car that your company sold me with a major fault? 'Put 220 miles on it in almost a month before repair'... well, yes, because it is our sole family car and we have three children who legally have to be taken on school runs to school! Pfftf, as if we've been joyriding across the country! 'Great-value car'... what chutzpah... market value at the outset, now rubbish value after major repair bills factored in. 'Agreed to cover the parts that had failed'... well, as for the last part, nothing like the terms of the agreement being unilaterally torn up and rewritten *during* the repair job. Unapologetic, combative, dwelling on issues that are no longer relevant as other consumer rights exercised, reneging on the negotiated settlement, etc. I could go on and on! Just save yourselves the time, money and stress and just don't take the risk... I *so wish* I could have received this advice from somebody else just a month ago.
19 de abril de 2025
Avaliação não solicitada
Resposta da Premier Car Supermarket
Hello Justin,
When you first contacted Aftersales to say your clutch had a judder, I tried to book your car into our workshop to have the issue investigated and resolved.
This would have been solved under the return to base warranty you have with your car, however you refused to return the car to us. You had been happy to travel to us for the great-value car, but then said the distance was too far to return for a repair.
Yet, you continued to drive the car for almost a month and 220 miles AFTER the estimate from Halfords saying the clutch had excessive juddering. You could have returned to us, you just didn’t want to.
You did have the option at the point of purchase to buy a nationwide extended warranty but refused and signed to say you understood any repair would be covered ‘back to base’. When a fault occurred you refused to return the vehicle thus refusing to give us the opportunity to investigate the issue.
After numerous emails I agreed to cover the failed parts only and a contribution towards the labour at a local garage. I spoke to the mechanic who explained the clutch needed to be replaced, but the flywheel didn’t, although it was their policy to do both at the same time.
No warranty would cover the cost of recommended repairs only parts that have failed. You choose to have the flywheel replaced and are now taking us to court to cover this cost.
We refunded the clutch and the agreed labour.
Good variety of choice
Good variety of choice, vehicle in good condition, reliable service 👍🏻
15 de maio de 2025
Avaliação não solicitada
Resposta da Premier Car Supermarket
Hello Federico,
Thank you for your review! We're so glad to hear you were happy with the variety, condition of the vehicle, and our service. We truly appreciate your feedback and look forward to assisting you again in the future!
Best regards,
PCS Kettering.
Staff are Knowledgeable
Staff are friendly, helpful, knowledgeable and efficient. This has to have been my easiest purchase of a car ever, and I replace my vehicle approximately every 5 years.
13 de maio de 2025
Avaliação não solicitada
Resposta da Premier Car Supermarket
Hello Melanie,
Thank you so much for your kind words! We’re thrilled to hear that your experience with us was the easiest car purchase you’ve ever had. It's great to know our team’s friendly, helpful, and efficient service made a difference for you. We truly appreciate your feedback and look forward to assisting you again in the future!
Best regards,
PCS Derby.
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