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Detalhes da empresa

  1. Loja de sofás

Escrito pela empresa

At www.premium-sofas.com, one of the leading online shops for furniture, Premium Sofas LLC. offers sofas, sectional sofas and other pieces of furniture to customers in United States of America. PREMIUM-SOFAS stands for a contemporary style of timeless interior design, attractive couches and sectional sofas.


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

18 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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Avaliado com 1 de um total de 5 estrelas

We haven’t received the $11,000…

We haven’t received the $11,000 sectional yet. We ordered it 4 months ago. The latest update is that they lost part of it and have not given us any idea when we will get it.

6 de maio de 2026
Avaliação não solicitada
logotipo da Premium Sofas

Resposta da Premium Sofas

Hi Dan, We are very sorry for the frustration this situation has caused, and we fully understand that waiting for a high-value sectional is stressful.
We would like to clarify a few points for accuracy. According to our records, the order was placed at the end of January, 3.5 months ago. The delivery window has unfortunately been exceeded by approximately one week, and we sincerely apologize for that delay.

Also, the missing piece has not been confirmed as lost. One package from the multi-piece shipment is currently still showing as in transit, while the other pieces have already reached the final-mile carrier. This can occasionally happen with large freight shipments when not all pieces move on the same truck. Based on the latest carrier information, the remaining package is expected to arrive at the final-mile hub shortly.

We are actively following up with the freight carrier and the final-mile delivery team to make sure the complete sectional is delivered as soon as all pieces are available. We have also been in direct communication with you and will continue to provide updates as soon as the carrier scan confirms the next step.

Again, we understand your frustration and apologize for the inconvenience. We are treating this matter seriously and are working to get your delivery completed as quickly as possible.
Best regards, Premium Sofas

Avaliado com 4 de um total de 5 estrelas

For sure a for real company

This is a for sure real company because I purchased from them and they have been very good about making everything right. Great quality, but comfort is good, not great. We have recliners and if there was no recline function they are only okay comfort. The recline function works well, but it's the way it works that is not great...you have to put the feet all the way up, but the back moves back before the feet are all the way up so you then have to bring the back, back forward in order to get mostly comfortable. When layed all the way back it will not go to zero gravity like our old furniture. Overall, love it because it feels like it will last a very long time and I can, with a little extra, work, get it to where it is comfortable.

9 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Mixed feelings-quality sofa

Purchased in April 2025. Received the sofa on August 21st. The delivery that is described as "white glove" didn't happened because we picked up from the warehouse ourselves. They had delivery delays because of staffing and we were leaving town the next weekend and had a house-sitter...that we didn't want sitting in the floor. We asked for reimbursement for the delivery and setup and they obliged since we did all of the unpacking and setup plus the disposal of packing materials which you can't appreciate without seeing how much it actually is. Our yard looked like Sanford & Sons. The sofa looks beautiful and you can tell is well made with attention to detail but right out of the box very firm. We paid a lot so assumed it would break-in and last longer than an ordinary sofa soft at delivery and it is built solid. That is the hope and it is still very firm but where have been sitting is softening up.

5 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent product and service

Excellent quality, crafted to our custom specifications. Delivery and installation perfectly smooth. Customer service helpful from start to finish. Recommend Premium-Sofa service and brand!

4 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I love my new sofa

I love my new sofa! The service was great, every time I sent an email, they replied and were super helpful and explained in detail. Dorothy is knowledgeable and super responsive. Glass piece was missing, and they send the replacement immediately. I was hesitant to order online, but they are legit. It took a while to get my couch, but it was worth the wait. It is absolutely stunning! Silvia

15 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Worth the wait

I finally received the sofa after a little over 4 month wait. It looks great. Comfortable. Good quality. I think the company should include a diagram for the wiring and a diagram showing the configuration of the sofa, but the delivery guys figured it out. Very happy with the product.

4 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Don’t worry, be amazed 100% legit…

I recently purchased a custom leather Bullhoff sectional from PremiumSofas.com, and I couldn’t be more thrilled with both the product and the exceptional service I received. Dorothy Miller in customer service was outstanding. She went above and beyond to make sure my sectional arrived exactly as described, addressing all my questions along the way and ensuring that every detail was spot-on.

Dorothy’s attentiveness and expertise made a huge difference, turning what could have been a challenging process into a smooth and enjoyable experience. She kept me updated every step of the way and gave me total confidence in my purchase. The sectional itself is gorgeous, high-quality, and exactly what I envisioned for my space.

If you’re looking for a beautiful, custom piece and want a team who genuinely cares about customer satisfaction, I highly recommend PremiumSofas.com and, especially, Dorothy Miller. I couldn’t be happier with my experience!

21 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We love it

We love it! Great quality, design and very comfortable! Surpassed our expectations! Delivery was fast! Delivery team was great! Overall a perfect experience!

18 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I'm very happy wity the sofa

I'm very happy wity the sofa. I ordered the los angeles couch, it look great. Beautiful leather color (mint). Excellent Craftmanship. The seats are very comfortable, not too soft. Grain leather looks stunning. It takes 12 weeks for the sofa to arrive.

30 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Leather so soft

I placed my order January ‘24 and approximately 3.5 months later. Well worth the wait, as my custom buffalo leather couch was fantastic quality. The leather is great. The style matches the website photographs and their custom work matched my specifications. I’m overjoyed with my couch and would recommend Bullhoff to anyone now.

4 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Sofas are awsome

The sofas are very nice. I got Buffalo leather, with sleeping option (both sofas). Leather is very thick and durable – I have a cat so it was important element when I ordered. I had many different sofas over years from US and Europe. This one is very unique with respect to sleeping setup. It is amazing how easy is to make and how comfortable is the mattress. The delivery is great as well.

22 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The sofa sectional is mega unique

The sofa sectional is mega unique, it's beautiful. The leather looks amazing, I got Buffalo leather, the seat depth is great, and the delivery is great as well. Since my living room is pretty big, I ordered the sofa a little bigger, but I wish I'd ordered the chaise a little larger. Delivery has taken about 13 weeks. Despite the long delivery time, I got a sofa that fits perfectly into my living room, with amazing craftmanship.

27 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I purchased a blue "Las Vegas"…

I purchased a blue "Las Vegas" sectional couch from Premium Sofas. This is my best couch ever. The design is so amazing. Assembly was a bit challenging, but white glove service handled it. I'm so glad I found a designer sofa like that.

17 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Extraordinary sofa ...

It's always difficult to order a piece of furniture online without first viewing it. I dared to purchase the leather couch Los Angeles because of its extraordinary appeal. Prior to the purchase, I was able to get detailed answers to my questions promptly, friendly and competently. Upon request, material samples were sent immediately - along with advice on color and variants. As the standard size would not have fit by a few inches, a custom product was also required, and suggestions were also provided for possible production. In the end, I ordered on December 28, 2022 and expected a delivery time of up to 15 weeks. The design, quality, and feel of the room are exactly what I was looking for.

28 de dezembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The sofa is of very good quality

The sofa is of very good quality, and the leather quality is perfect. The delivery time was a bit lengthy, about 12 weeks. The wait is well worth it since the sofa is super.

5 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great quality !!

Great sofa quality !!! I just received our new Sofa and we love it. The purchase experience was fantastic. The chaise of the sofa is very comfortable, the leather is thick and soft, fantastic design !
Thanks for the good advice and support during the delivery time (10 weeks).

9 de novembro de 2022
Avaliação não solicitada

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