Premium Paints Avaliações 

I still haven't received my order

I honestly cannot believe how badly this order was handled. What should have been a straightforward paint order turned into a 6 week nightmare. They managed to send us the wrong colour paint FOUR times!

Customer service was absolutely awful. Trying to get hold of them was a nightmare, and whenever we did make contact, we were constantly fobbed off with excuses rather than getting the problem sorted.

To make matters worse, all of the paint times arrived with no labels whatsoever, so there as no way of even knowing what had been sent. When we finally opened the tins to check the paint, the consistency was like water!

For six weeks we chased, waited, contacted them again and were repeatedly robbed off. The amount of time and frustration this caused was ridiculous.

At this point, it felt less like dealing with a professional paint company and more like dealing with absolute cowboys.

We eventually gave up and ordered the exact paint from another company and guess what?! It arrived correctly the very next day and the consistency was so much thicker like paint! No hassle, no excuses and no time wasted.

Save yourself the frustration, wasted time and your money. DO NOT purchase your paint from this company. The delivery, product handling and customer service were completely unacceptable. We certainly won't be using them again or recommending them.

Good service .great product

they advertise 2-3 days delivery we ordered our paint on 24/07 and did not receive it until 03/08. had to call them for an update to be told there was a problem but they did not think to inform us as a customer that there was going to be a delay which in turn affected our work programme

Absolute crap 48 hour delivery time item never showed told me they’re waiting on stock delayed my job by three days as I had to get my product elsewhere

Paint piles off from floor

Quick uncomplicated ordering and delivery.
Goods well packed.
This is my third purchase from this seller.
Happy with product and service.

Excellent product! Couldn't be happier with the finish, looks good and professional, the only advice I would give is make sure you fill any cracks (no matter how small) before hand as the cracks will show through once the resin sets.

The only reason for 4 stars is the delivery was a bit slow, it was suppose to be a few working days but took closer to 2 weeks, apparently there was a stock issue.

Delivery time was not good the only decent delivery time was the last order I made and you sent me the wrong colour and type you would think after two previous orders you would get it right you never sent me my order until you got your wrong item back

The paint was delivered on time and was very good but we ran out of paint we re ordered but it was out of stock and after chasing delivery a couple of times you told us that you couldn't tell us when delivery would be so we cancelled and ordered paint from another supplier

All good delivered fast and great selection of specialist paints

Very quick delivery of the order, very easy to order and an amazing product certainly makes the job of painting fence panels much easier

Good service from Jack when I had delivery issues. Paint spreads well. Time will.tell how long it lasts on door steps and paved patio.

Waited 3 weeks for next day delivery when I spoke to delivery company it was damaged they didn’t tell paint company that was left down to me poor courier company even worse paint company was promised the next day delivery because of this two weeks later the product arrived paid twice the amount anywhere else but didn’t mind as it was next day never use this company

charging over £50 to deliver paint that takes 2 weeks to arrive is a joke. Don’t answer the phone. Don’t reply to emails. Keep well away.

We initially ordered two tins of tarmac sealant. Unfortunately, one arrived severely damaged in transit and was impossible to open. Even the delivery driver commented that this was a regular occurrence with the company, apparently due to poor handling and inadequate delivery logistics.

We contacted the company, who agreed to send a replacement. They collected the damaged tin within 24 hours, but it then took over a week for the replacement to arrive. As we were working to a deadline, we unfortunately had to place a second order, which itself took nearly two weeks to arrive.

Throughout the process, communication by email was extremely disappointing. Responses were slow, unhelpful and felt focused on avoiding the financial consequences of their own delivery and logistics failures rather than actually resolving the issue for the customer. There was very little sense of ownership or urgency, despite the problem being entirely outside our control.

The product itself is fine, but the overall customer experience was extremely poor. The level of service and organisation is simply not what I would expect from a professional company. After this experience, I would not use them again and certainly cannot recommend them.