We were helped by Luca while looking at a couple different cars that we had been interested in. They were quite different values and at no point was he pushing the higher value car on us. He was hones... Ver mais
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Veja o que dizem as avaliações
Exceptional service from James Kay at Prestige Cars! James Kay was professional, friendly, honest and incredibly helpful from start to finish. He made the whole process smooth and completely stress-fr... Ver mais
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James Kay was outstanding. Very warm and friendly, taking the time to answer our questions and giving us all the options that we requested so we could make the best decision for us. At no point did w... Ver mais
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We had such a great experience dealing with Liam at Prestige Cars Kent. From the very beginning, he was incredibly helpful and took the time to answer all of our questions about the purchase of... Ver mais
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Detalhes da empresa
Escrito pela empresa
View the used cars, parts and servicing available from Prestige Cars Kent in Bromley, Kent.
Informações de contato
Hewitts Road, BR6 7QR, Orpington, Reino Unido
- 01689 660 385
- prestigecarskent.co.uk
4,5
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
James K was excellent
James K was excellent. Took us through a couple of cars, honest with us about it all. Would recommend him highly. Great service great staff.
25 de setembro de 2026
Avaliação não solicitada
Resposta da Prestige Cars Kent
James will be thrilled to know his honest guidance and excellent service made your visit so worthwhile!
Both Bill and Matt were courteous and…
Both Bill and Matt were courteous and helpful. Straight forward transaction - highly recommended.
25 de setembro de 2026
Avaliação não solicitada
Resposta da Prestige Cars Kent
Bill and Matt will be delighted to know their courteous and helpful manner made your transaction so straightforward! Thank you for your wonderful recommendation!
Highly recommend
James k was great. Very polite and answered any questions i had. Highly recommend
25 de setembro de 2026
Avaliação não solicitada
Resposta da Prestige Cars Kent
James will be delighted to know his polite manner and helpful answers made your visit so worthwhile! Thank you for your brilliant recommendation!
Trustworthy and efficient
Trustworthy and efficient. Overall a very good service
25 de setembro de 2026
Avaliação não solicitada
Resposta da Prestige Cars Kent
Our team will be thrilled to know their trustworthy and efficient service made your visit so worthwhile! Thank you for sharing your feedback with us!
Awful experience - lies and deceit
Bought a Porsche Taycan - flew from Edinburgh on the 21st August. The date was suggested in order to clean the car and sort out any defects and paint chips. Arrived early and saw the car covered in filth being charged.
As I saw the salesperson (very pleasant) I explained to him that the car was in a filthy state - but he reassured me that it would be cleaned up.
Half an hour later, I went and the car was washed but had multiple chips on the bonnet and the carbon fibre alloys.
Essentially, the garage had lied about the chips getting repaired. I accepted the car in the condition it was in as I had flown down and it was not a major issue for me to have this sorted out in Scotland.
Then came the selling of a warranty. I bought one for 3 years at a cost of well over £2000. It was quite a comprehensive warranty which included cover for MOT costs and repairs. When I came home, the small print mentioned the MOT and the cover was only available at the garage in Kent! When I complained about this, I was told I can get my MOT paid for if I sent the receipts but I could not cancel the Warranty - despite the denial of a 14 day 'cooling off' period.
The nightmare did not stop there. They forgot to give me the service book and the cars operating instructions. When I phoned the garage, I was politely told that I have to download the operating instructions online as the car does not come with a physical instruction book - another lie.
A few weeks later, I was sent the service book and lo and behold there was an instruction book with it. The car documentation and the service book arrived on the 22nd Sept
I went to this company because of its reputation and the reviews it has which are mainly positive. However, this company has made a mockery of the whole transaction - finally the girl who decided to conduct the final transaction was completely thick and had some sort of anger issues. But thats a different story.
Take home message, great car - I've had the defects sorted but a garage whose reputation is based on a great customer experience was extremely poor.
Finally, if you do buy the warranty - don't expect your call about the warranty to be answered very quickly - I was on the line for over 45 mins to get through. When I phoned the sales team, the call got answered within 5 seconds - be warned and do your research please
21 de agosto de 2026
Avaliação não solicitada
Resposta da Prestige Cars Kent
We can see that you have been in active communication with both our Sales and Customer Care teams regarding the points you have raised, and we will continue to review these matters further internally.
A member of our Management Team will be in contact with you directly to discuss the outstanding points and ensure these are followed up appropriately.
Should there be anything further we can assist you with in the meantime, please do not hesitate to contact us directly.
Went into Prestige on my way past as I…
Went into Prestige on my way past as I had a couple cars that I wanted to test drive. Sam P took me through everything and I had a great experience. Didn’t buy on the day but I’ll definitely be back once I’m ready
20 de setembro de 2026
Avaliação não solicitada
Resposta da Prestige Cars Kent
Sam will be delighted to know his guidance made your test drive experience so worthwhile! Thank you for sharing your feedback, and we look forward to welcoming you back soon!
I sold my Porsche Cayenne S to Nick and…
I sold my Porsche Cayenne S to Nick and Matt at Prestige Cars Kent. Both were really friendly, honest and straightforward to deal with. The whole transaction went smoothly with no problems at all. Very professional and a pleasure to deal with. Would definitely recommend them.
24 de setembro de 2026
Avaliação não solicitada
Resposta da Prestige Cars Kent
Nick and Matt will be thrilled to know their honest and straightforward approach made your sale so seamless! Thank you for your wonderful recommendation!
Excellent company
I dealt with Karl on arrival after the company had agreed the purchase of our BMW via Wow. Everything went very smoothly, would highly recommend them to anyone buying or selling a car.
23 de setembro de 2026
Avaliação não solicitada
Resposta da Prestige Cars Kent
Thank you for your fantastic feedback. We’re delighted to hear that everything went smoothly following the purchase of your BMW through Wow and that Karl looked after you so well on arrival.
James was extremely helpful and…
James was extremely helpful and knowledgeable. All queries answered, not pushy in the slightest,
Excellent service overall.
Thank you.
23 de setembro de 2026
Avaliação não solicitada
Resposta da Prestige Cars Kent
Thank you for your fantastic feedback. We’re delighted to hear that James was extremely helpful and knowledgeable, taking the time to answer all of your questions while ensuring you felt comfortable throughout the process.
It’s great to know you appreciated the relaxed, no-pressure approach and received excellent service overall. We’ll be sure to share your kind comments with James.
ARRIVED TO TEST DRIVE ONE CAR AND DROVE…
ARRIVED TO TEST DRIVE ONE CAR AND DROVE AWAY WITH AN EVEN BETTER ONE. THANKS TO CONOR WHO LOOKED AFTER US SO WELL. GREAT SERVICE.
6 de setembro de 2026
Avaliação não solicitada
Resposta da Prestige Cars Kent
Thank you for your fantastic feedback! We’re delighted to hear that what started as a test drive of one car ended with you driving away in an even better one!
It’s great to hear that Conor looked after you so well and provided such a high level of service throughout. We’ll be sure to pass your kind comments on to him.
Thank you for choosing Prestige Cars Kent, and we hope you thoroughly enjoy your new car!😊
Highly recommend 👌
A great experience when purchasing a car. Professional and helpful from start to finish. Would highly recommend Conner, Thank you
23 de setembro de 2026
Avaliação não solicitada
Resposta da Prestige Cars Kent
Thank you for your fantastic feedback. We’re delighted to hear that you had such a great experience purchasing your car and found the service professional and helpful from start to finish.
It’s wonderful to hear that Conner made such a positive impression, and we’ll be sure to share your kind comments with him. Thank you for your recommendation, and we hope you thoroughly enjoy your new car!
Great experience selling them my BMW
Great experience selling them my BMW. Simple and clear admin process. Mark Shorter who came to inspect and collect the car was a delight and very professional. Great Service
23 de setembro de 2026
Avaliação não solicitada
Resposta da Prestige Cars Kent
Thank you for your fantastic feedback. We’re delighted to hear that you had such a great experience selling your BMW to us and found the administration process simple and straightforward.
It’s especially pleasing to hear that Mark Shorter made such a positive impression during the inspection and collection, and we’ll be sure to share your kind comments with him.
Thank you for choosing Prestige Cars Kent and for taking the time to share your experience. We really appreciate your feedback.
Great customer service received from…
Great customer service received from Liam
23 de setembro de 2026
Avaliação não solicitada
Resposta da Prestige Cars Kent
Thank you for your kind feedback. We’re delighted to hear that you received great customer service from Liam. We’ll be sure to pass your lovely comments on to him.
Thank you for choosing Prestige Cars Kent, and we hope to welcome you back again in the future.
From start to finish Sam Sims was…
From start to finish Sam Sims was professional and as helpful as could be. He kept me updated and informed all way through process. AAA+ service and
23 de setembro de 2026
Avaliação não solicitada
Resposta da Prestige Cars Kent
Thank you for your fantastic feedback. We’re delighted to hear that Sam Sims provided such a professional and helpful service from start to finish, keeping you fully updated and informed throughout the process.
We really appreciate your kind words and AAA+ rating, and we’ll be sure to share your feedback with Sam and the wider team.
Avoid at all costs …
Avoid at all costs …. Incredibly rude - they need to learn how to treat their customers with respect . I have never experienced anything like it !
22 de setembro de 2026
Avaliação não solicitada
Resposta da Prestige Cars Kent
We're sorry the sale didn't go ahead the way you'd hoped. Our team carried out this purchase in line with our standard process and the terms we operate under, including any price discussions along the way.
We don't recognise the review as a full account of how those conversations went, but we won't go into details here. We wish you well with the sale of your car.
Avoid selling your car through these…
Avoid selling your car through these people. They are con artists and have no basic manners nor common courtesy.
Despicable, entitled and rude.
Never again
22 de setembro de 2026
Avaliação não solicitada
Resposta da Prestige Cars Kent
We're sorry the sale didn't go ahead the way you'd hoped. Our team carried out this purchase in line with our standard process and the terms we operate under, including any price discussions along the way.
We don't recognise the review as a full account of how those conversations went, but we won't go into details here. We wish you well with the sale of your car.
Good customer service
Had the pleasure of being served by James at Prestige. Highly recommend them if looking for a car
22 de setembro de 2026
Avaliação não solicitada
Resposta da Prestige Cars Kent
Thank you for your fantastic feedback!
We’re pleased to hear that you had such a positive experience with James. We’ll be sure to pass your kind comments on to him, as we know he’ll be pleased to hear that you would recommend both his service and Prestige Cars Kent.
😊
Excellent service
Jess who dealt with me, was absolutely great, so knowlegable, and made me feel totally at ease, she didnt mind me asking lots of questions about the new car, and was really patient and caring, made my whole experience a pleasure
Thank you Jess
22 de setembro de 2026
Avaliação não solicitada
Resposta da Prestige Cars Kent
Thank you Susan and Howard for your wonderful feedback!
We’re delighted to hear that Jess provided such a knowledgeable, patient and caring service, and made you feel completely at ease throughout the experience. It’s fantastic to know she was able to answer all your questions and make the process of choosing your new car such a pleasure.
We’ll be sure to share your kind comments with Jess, who will be delighted to receive them.
Thank you again for choosing Prestige Cars Kent, and we wish you both many happy miles in your new vehicle!
I would strongly advise against selling…
I would strongly advise against selling your car through Carwow based on my experience with this company.
The evening before the agreed collection, at around 5:45pm, I was contacted and told that the market had “drastically dropped” and that they could now only offer £1,000 less than the price originally agreed.
Reluctantly, we accepted the reduced price. However, when they arrived to collect the car, they then attempted to knock a further £400 off the agreed amount.
The whole experience was extremely frustrating and left us feeling that the agreed price was never really secure. In my opinion, this is not the way a professional car buying company should operate.
I would not use this company again and would strongly recommend others think carefully before agreeing to sell their car through them.
22 de setembro de 2026
Avaliação não solicitada
Resposta da Prestige Cars Kent
Thanks for taking the time to share this. We're sorry the sale didn't go ahead the way you'd hoped.
Our team carried out this purchase in line with our standard process and the terms we operate under, including any price discussions along the way.
We don't recognise the review as a full account of how those conversations went, but we won't go into details here. We wish you well with the sale of your car.
Thank you Jack for having myself and…
Thank you Jack for having myself and wife today, your detailed explanation made our decision easier, we appreciate you, carry on looking after other clients this way and more
Nelson
22 de setembro de 2026
Avaliação não solicitada
Resposta da Prestige Cars Kent
We’re delighted to hear that Jack provided you and your wife with a detailed and informative experience, helping to make your decision easier. We’ll be sure to pass your lovely comments on to Jack, who will be pleased to know his approach made such a positive impression.
Thank you again for choosing Prestige Cars Kent, and we wish you both all the very best with your new vehicle. We look forward to welcoming you back in the future!
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