It costs 10 euros to order an additional package of papers (1 euro per paper)+ 8 euros of delivery fee. Even if you order two packages you can not exceed the minimum amount of delivery fee you have to... Ver mais
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Veja o que dizem as avaliações
Leider habe ich nur eine Teillieferung aus meiner Bestellung erhalten. Ich habe nach einer Woche eine mail über die Webpage von printworks geschreiben - keine Antwort. Dann nochmals ein email - immer... Ver mais
Ein Fotoalbum hatte einen kleine Produktionsfehler. Mein Mail wurde sofort beantwortet, obwohl ich es auf Deutsch geschrieben habe! Ein neues Fotoalbum wurde mir kostenlos und sofort zugesendet. Ich... Ver mais
A empresa respondeu
The customer service they provide is unmatched. The packaging and shipping was extremely fast and arrived carefully packaged. Will be purchasing more books as soon as I can fill in the 3 I purchased!... Ver mais
Detalhes da empresa
Escrito pela empresa
Designed to bring people together. Created to make moments last. Swedish Lifestyle Brand founded in 2017, selling Coffee Table Photo Albums, Board Games, Essential Tools and much more.
Informações de contato
Birger Jarlsgatan 55, 11145, Stockholm, Suécia
- info@printworksmarket.com
- printworksmarket.com
3,2
Bom
77 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Delivery fees and cost of buying the papers again is just unjustified
It costs 10 euros to order an additional package of papers (1 euro per paper)+ 8 euros of delivery fee. Even if you order two packages you can not exceed the minimum amount of delivery fee you have to pay. Then it arrives much later than promised and it is no longer needed because the special day you want to prepare the gift is long gone. And when I want to return, I have to pay an additional fee of 8 euros. It’s a joke.
15 de junho de 2026
Avaliação não solicitada
Damaged coffee table book but still a happy customer!
Got a damaged coffee table book. Quick reply and resolution approach from customer service team, with options offered. This is what I call service, thank you! 😊
10 de julho de 2026
Avaliação não solicitada
Keine Antwort nach Teillieferung bei voller Bezahlung
Leider habe ich nur eine Teillieferung aus meiner Bestellung erhalten. Ich habe nach einer Woche eine mail über die Webpage von printworks geschreiben - keine Antwort. Dann nochmals ein email - immer noch keine Antwort. Ich hätte meine Bleistifte aus der ersten Bestellung sehr gerne - zumindest eine Antwort, warum ich sie (noch) nicht bekommen habe - bezahlt sind sie nämlich schon.
7 de julho de 2026
Avaliação não solicitada
A truly outstanding company
A truly outstanding company. Extremely professional, fast, and remarkably efficient in handling everything. Their service has been flawless from start to finish. Definitely a 10 out of 10.
25 de junho de 2026
Avaliação não solicitada
Great customer service & product !
Thank you Nellie from the customer service! You were really nice and quick to respond to my emails.
The green chess is beautiful. I bought it as a gift, and the person was really happy about it. It is as pretty as it is in the pictures.
1 de junho de 2026
Avaliação não solicitada
Leo was so helpful
Leo was so helpful. Thanks you so much from Switzerland
15 de junho de 2026
Avaliação não solicitada
The customer service they provide is UNMATCHED!
The customer service they provide is unmatched. The packaging and shipping was extremely fast and arrived carefully packaged. Will be purchasing more books as soon as I can fill in the 3 I purchased!
4 de junho de 2026
Avaliação não solicitada
Nie wieder ein Kauf bei Printworks
Sehr negative Bedingungen für Verbraucher....
Das Unternehmen "Printworksmarket" gestattet es den Kunden nicht, die online georderten Produkte auszupacken, um diese in Augenschein nehmen zu können. D.h., sobald die transparente Verpackungsfolie (sämtliche von uns bestellten Spiele waren derart foliert) entfernt bzw. aufgerissen wird, kann man als Kunde dieses Produkt NICHT mehr retournieren! Genauso steht es in deren Geschäftsbedingungen. Das ist, so denke ich, völlig konträr zu unserem Fernabgabegesetz. Denn ich kann mich als Verbraucher eben nicht über das Produkt informieren, es mir wenigstens anschauen geschweige denn ausprobieren. Das erste Spiel das wir auspackten, hatte einen widerlichen, künstlichen Geruch nach Lack oder Farbe. Daraufhin fragten wir bei Printworks via E-Mail nach, ob es denn möglich sei, ein anderes Spiel auszupacken, um auch hier diese Ausdünstungen testen zu können, da wir zwei Familienmitglieder mit starken Allergien haben und feststellen wollten, ob eine allergische Reaktion auftreten würde. Das wurde verneint, bzw. könnten wir dann diese Produkte nicht mehr retournieren, es täte Ihnen leid, doch so sei eben die Firmenpolitik. Das war ein starkes Statement und ich muss sagen, dieses Unternehmen ist auf KEINEN Fall empfehlenswert. Die Produkte sehen auf der Homepage zwar hübsch aus, doch sind sie von keiner guten Qualität, dünsten stark aus und das alles zu recht stolzen Preisen. Wir haben dann alles retourniert und das eine ausgepackte (weiterhin stark riechende) Spiel im Müll entsorgt. Übrigens musste ich die Retourengutschrift 14 Tage nach Wareneingang in Schweden anmahnen, da seitens Printworks nichts passierte...., erst daraufhin erfolgte 3 Tage später die Gutschrift.
21 de abril de 2026
Avaliação não solicitada
Resposta da Printworksmarket
Dear Volker,
Thank you for taking the time to share your experience with us.
First and foremost, I am truly sorry to hear about your experience. What you describe is certainly not how we want our customers to feel, and it should not have been handled this way. We take your concerns very seriously and will be reviewing this matter internally to better understand what happened and ensure that you received the support and assistance you deserved.
If you would be willing to share your order number with us, I would be happy to personally look into your case and review the communication and handling of your order in more detail.
I would also like to thank you for your feedback regarding the products themselves. Comments about product quality, odor, and customer experience are extremely important to us, and we take them very seriously. Your feedback will be shared with the relevant teams for further review.
Again, I sincerely apologize for the frustration and inconvenience this experience has caused. We appreciate you bringing this to our attention and hope to have the opportunity to investigate this further for you.
Kind regards,
Alicia
Printworks
CAUTION SCAMMER ⚠️
CAUTION SCAMMER ⚠️
Deleting customer comments while ignoring emails and legitimate complaints only makes this situation look even more suspicious.
The products delivered do not match the quality presented on your website in any way. What is advertised as a premium design product arrived as poorly manufactured, unstable, low quality merchandise with incorrect color variants. From a customer perspective, this feels extremely misleading and scam like.
Customers are paying premium prices based on the images and promises shown on your website and they deserve to know when the actual product does not meet those expectations.
You seriously picked the wrong customer to handle this way. Blocking comments or trying to silence criticism will not make this issue disappear. I will continue publicly sharing my experience and warning potential customers until this matter is resolved properly and professionally.
27 de maio de 2026
Avaliação não solicitada
Resposta da Printworksmarket
Hi Mikael,
We are genuinely sorry that your chess set did not meet your expectations. The issues you reported are not representative of the quality standards we strive for, and we fully understand your frustration.
However, we would like to clarify the facts regarding your case. After you contacted our customer service team, we reviewed the issues you reported and immediately offered a solution. We have arranged replacement pieces to be sent to you and have also offered a refund for the damaged items. Our customer service team is currently finalizing the matter with you directly.
It is also important to note that only a few days have passed since your initial contact with us. We have not ignored your emails, nor have we refused to help. On the contrary, we have been actively working to resolve the issue from the moment it was reported.
We completely accept responsibility when a product arrives with defects, and we sincerely apologize that this happened in your case. At the same time, we believe it is important that public discussions reflect the full picture, including the actions already taken to resolve the matter.
Our goal remains the same: to ensure that you receive the product quality and service you expected when placing your order. We therefore kindly ask that all further communication regarding the resolution of your case continues directly with our customer service team, who are already handling the matter.
Kind regards,
Alicia, Printworks
Trying to Dodge the Damage...only one star retailers do this.
Bought Life in Pictures album for my husbands 60th bday. Waited a long time for delivery. Black spine is badly scratched revealing bare metal. Contacted Printworks immediately and sent photo proof and asked for a replacement to be sent asap. Waited one day for reply - which suggested i touch up the defect with black marker pen in exchange for a partial refund! As a keepsake and special bday gift this was hardly appropriate and not even put as an alternative option to accepting a (late) replacement. I replied and said i needed a defect-free replacement. To my astonishment, another reply came in offering the same partial refund and no mention of sendng a replacement. I will soldier on with this online retailer until i get a defect free product or a full refund...however, I simply cannot recommend them. As for the product itself, it is fine, but very basic. I shall be on the look out for a similar alternative - it's hardly difficult to produce a box file with loose leaf pages for photos to clip in....
29 may-presented husband with damaged album on 27th and at same time in had email from printworks eventually saying they would send replacement. Shame so much time wasted asking repeatedly for this resolution.
22 de maio de 2026
Avaliação não solicitada
Resposta da Printworksmarket
Hi,
Thank you for your feedback. We are truly sorry to hear that the album arrived damaged, especially as it was intended as a special birthday gift.
Of course, the product should not arrive scratched or damaged, and we fully understand your disappointment. This is not the experience we want any customer to have.
We would really like to look into this case properly and make sure it is resolved in the right way. Could you please come back to us with your email address or order number, or contact our customer service team again, so we can review your case and arrange a suitable solution?
Naturally, we want to help resolve this by sending you a defect-free replacement product.
Kind regards,
Alicia, Printworks
Flawless
Flawless customer service and the photo albums look absolutely brilliant!
20 de maio de 2026
Avaliação não solicitada
Fast delivery and excellent customer…
Fast delivery and excellent customer service.
I experienced an issue with a damaged item due to the courier, but the support team responded very quickly and immediately arranged a replacement shipment.
Impeccable customer service – highly recommended!
14 de abril de 2026
Avaliação não solicitada
Resposta da Printworksmarket
Thank you so much for your kind words.
We’re very happy to hear that you had a positive experience with both the delivery and our customer service. While it’s unfortunate that the item was damaged in transit, we’re glad we could resolve it quickly for you.
Your recommendation truly means a lot to us.
Wishing you a lovely day!
Achat d’un échiquier sur ce site
Jeux d’échec abîmé, mais remboursé d’où 3 étoile.
11 de abril de 2026
Avaliação não solicitada
Resposta da Printworksmarket
Thank you for your feedback.
We’re sorry to hear about your experience. However, we would like to clarify that PRINTWORKS is not a dropshipping company. We design and develop our products with a strong focus on quality and aesthetics.
We do work with a number of retailers who sell our products, both through their own stores and via dropshipping. However, printworksmarket.com is our official website.
In your case, we have already offered a partial refund as a gesture of goodwill, and we remain open to finding a fair resolution.
Kind regards,
Photo album size issues
I ordered this photo album to display 8x10” pictures. I paid £53 with the stickers. Based on the product description, which states that the pages are 28 x 21 cm, I reasonably expected them to accommodate photos of approximately 25 x 20 cm.
While the album itself looks nice, it unfortunately does not fit 8x10” photos. The usable area of each page is significantly reduced—by about an inch—due to the holes along the edge, making the pages too small for the intended photo size.
I have contacted customer service but have not received a response so far. The product description would benefit from clearer information about the actual usable page size and the maximum photo dimensions it can accommodate.
12 de março de 2026
Avaliação não solicitada
Perfekte Problemlösung & Rückmeldung ohne KI :) Danke
Ein Fotoalbum hatte einen kleine Produktionsfehler. Mein Mail wurde sofort beantwortet, obwohl ich es auf Deutsch geschrieben habe! Ein neues Fotoalbum wurde mir kostenlos und sofort zugesendet. Ich habe keine Aufwand das erste Fotoalbum zurückzuschicken.
Die Mails wurden von Menschen und nicht von der KI geschrieben. Vielen lieben Dank!Ich freue mich auf meinen nächsten Einkauf bei Printworks!
5 de março de 2026
Avaliação não solicitada
Resposta da Printworksmarket
Thank you so much for your wonderful review! 🌸
We’re very happy to hear that you were satisfied with both our customer service and the solution provided. It means a lot to us that you took the time to share your experience.
We truly appreciate your kind words and look forward to welcoming you back for your next purchase at PRINTWORKS!
Great product, great communication
Everything was a great experience
11 de março de 2026
Avaliação não solicitada
Resposta da Printworksmarket
Thank you so much for your kind words! We’re very happy to hear that you had a great experience with us 🌸
DONT DO IT!
DONT DO IT!! Don’t order from Printworks. Don’t be fooled by pretty pictures. The “look” online doesn’t match the poor quality. And if you open the plastic to feel the playing pieces to discover they are cheap plastic, they won’t accept your return. RUN FROM THIS PLACE!
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da Printworksmarket
Hi Sandra,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the product didn’t meet your expectations, that’s never the experience we want our customers to have.
Regarding your return request, we completely understand wanting to open the packaging to check the quality. As outlined in our 30-day return policy, we’re unfortunately unable to accept returns requested outside of that timeframe. In addition, once the plastic seal has been broken, we’re not able to resell the item, which means we can’t process a return for opened products.
We always aim to be as clear and transparent as possible about our policies, and we’re sorry for any disappointment this situation has caused. Your feedback is important to us, and we truly appreciate you taking the time to share it.
Kind regards,
Alice
I have the worst experience I’ve ever…
I have the worst experience I’ve ever come across with a company taking accountability of their error. I purchased items and paid for 1-2 business day shipping to ensure the package came in time for Christmas. They shipped 3 day and tried to put the error on the shipping company. I told them to reroute the package back to them as I didn’t need the items if they were going to be after Christmas. They did nothing. When I received the package, it came after Christmas and the label clearly stated 3 day. They now want me to pay for the shipping to return the items after their employees mistake.
6 de janeiro de 2026
Avaliação não solicitada
Resposta da Printworksmarket
Hi Megan! We understand how disappointing this situation must have been, especially since your order was intended to arrive before Christmas. We fully understand how important timing is in cases like this.
However, we can see that this matter has already been resolved by our customer service team, and that no return fee applies to your return.
Kindest regards,
Tora
First experience very disappointing first
Very disappointing first experience.
I never received my order and customer service has been dragging this on for over a month with no refund.
I am extremely disappointed, will never order again and will not recommend this company to anyone.
30 de novembro de 2025
Avaliação não solicitada
Resposta da Printworksmarket
Hi Samantha! We are sorry to hear this. We understand how frustrating it is not to receive an order as expected, especially when the situation has taken longer than anticipated to resolve.
Our intention is always to resolve matters as efficiently and clearly as possible, and we regret if this has not been your experience so far. If you are willing, please contact info@printworksmarket.com again with your order number so we can review the status of your case and ensure it is handled properly.
Thank you for bringing this to our attention. We appreciate your feedback and the opportunity to address your concerns.
Kindest regards,
Tora
Peu de considération pour la relation client
Je suis très déçue par la gestion de mon dernier achat chez PRINTWORKS, non pas pour la qualité des produits, mais pour l’absence totale de flexibilité du service client face à un problème qui ne m’est en aucun cas imputable.
Ma commande n’a jamais été livrée : elle n’est même pas arrivée jusqu’en France…après 3 semaines d’attente, le colis a été retourné, puis automatiquement remboursé, sans que je n’aie jamais demandé ce remboursement.
Lors de mes échanges avec le service client — que j’ai souhaités courtois et constructifs — j’ai simplement demandé une solution permettant de recevoir les produits ou, à défaut, un geste commercial équivalent (par exemple un code de remise) afin de pouvoir repasser commande dans des conditions similaires. Cela m’a été refusé, sans aucune alternative, au motif de contraintes internes.
En conclusion, la seule alternative qui m’a été proposée a été de repasser commande au plein tarif actuel (donc sans la remise dont j’avais profité au moment du black friday) et sans aucun geste commercial, malgré un problème de livraison totalement indépendant de ma volonté. Une position que j’ai trouvée déplacée et peu respectueuse de la relation client.
22 de dezembro de 2025
Avaliação não solicitada
Resposta da Printworksmarket
Hi Chloé! Thank you for taking the time to share your experience with us.
We are genuinely sorry to hear about your disappointment. This is certainly not the experience we want any of our customers to have. While the refund was processed automatically once the shipment was returned, we understand that this was not the outcome you were hoping for.
We appreciate your feedback regarding the communication you experienced, and we take it seriously. We would very much like to review your specific case in more detail to see how we can address your concerns. If you are open to it, please reach out to our customer service info@printworksmarket.com again with your order number and any relevant details, and we will be happy to look into this further.
Thank you again for bringing this to our attention!
Kindest regards,
Tora
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