It costs 10 euros to order an additional package of papers (1 euro per paper)+ 8 euros of delivery fee. Even if you order two packages you can not exceed the minimum amount of delivery fee you have to... Ver mais
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Veja o que dizem as avaliações
Leider habe ich nur eine Teillieferung aus meiner Bestellung erhalten. Ich habe nach einer Woche eine mail über die Webpage von printworks geschreiben - keine Antwort. Dann nochmals ein email - immer... Ver mais
Ein Fotoalbum hatte einen kleine Produktionsfehler. Mein Mail wurde sofort beantwortet, obwohl ich es auf Deutsch geschrieben habe! Ein neues Fotoalbum wurde mir kostenlos und sofort zugesendet. Ich... Ver mais
A empresa respondeu
The customer service they provide is unmatched. The packaging and shipping was extremely fast and arrived carefully packaged. Will be purchasing more books as soon as I can fill in the 3 I purchased!... Ver mais
Detalhes da empresa
Escrito pela empresa
Designed to bring people together. Created to make moments last. Swedish Lifestyle Brand founded in 2017, selling Coffee Table Photo Albums, Board Games, Essential Tools and much more.
Informações de contato
Birger Jarlsgatan 55, 11145, Stockholm, Suécia
- info@printworksmarket.com
- printworksmarket.com
3,2
Bom
77 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
super good customer sales
quick response, good solution, good thinking and sustainability important
17 de junho de 2024
Avaliação não solicitada
Resposta da Printworksmarket
Hi Petra,
Thanks for your review, we appreciate your kind words!
Kindest regards,
Oliver
Customer support
Très bonne expérience avec Printworks
Très bonne expérience avec Printworks. J'ai eu un souci avec un livre photo, mais leur service client fonctionne parfaitement et le problème a été résolu en temps éclair. Je tiens à remercier Oliver pour son professionnalisme. Très contente de mon achat.
5 de junho de 2024
Avaliação não solicitada
Resposta da Printworksmarket
Hi Mariana,
Thanks for your kind words - we hope that you love the photo book!
Kindest regards,
Oliver
Customer support
Wauw
Wauw! Zo mooi!
Snelle levering zelfs naar Nederland.
Een prachtige kwaliteit en zeer netjes verpakt ! Echt een aanrader
11 de maio de 2024
Avaliação não solicitada
Resposta da Printworksmarket
Hi Daphne,
Thanks for your kind words - we hope you like the products!
Kindest regards,
Oliver
Customer support
5 star customer service
I love the product - it arrived faulty and when I emailed the customer service team with a picture, they agreed to send me a new one, no questions asked! They didn’t ask me to package up the faulty product too, soo considerate
11 de abril de 2024
Avaliação não solicitada
Resposta da Printworksmarket
Hi Alice!
Thanks so much for your kind review - we hope that you will love the product when it arrives!
Kindest regards,
Oliver
Customer Support
Fast delivery and excellent customer…
Fast delivery and excellent customer support!
10 de abril de 2024
Avaliação não solicitada
Resposta da Printworksmarket
Hi Rebecca! Thanks for your kind words, we really appreciate it!
Kindest regards,
Oliver
Customer support
Sjukt fina produkter som passar perfekt…
Sjukt fina produkter som passar perfekt här hemma! Bra service och snabb leverans🙌
3 de abril de 2024
Avaliação não solicitada
Resposta da Printworksmarket
Hej Oliver! Tusen tack för din feedback, vi uppskattar verkligen dina ord!
Riktigt fint vin-kit
Riktigt fint vin-kit! Perfekt present till en vinälskare som min bror. Supersnabb leverans också, som krävdes eftersom jag var lite sen ut med presentköp.
13 de março de 2024
Avaliação não solicitada
Resposta da Printworksmarket
Hej Nicke,
Tusen tack för din feedback - vi hoppas att din bror också gillade vin-kitet!
Bästa hälsningar,
Oliver
Bra service och fina produkter
27 de fevereiro de 2024
Avaliação não solicitada
Resposta da Printworksmarket
Hej Sara,
Vi är så glada att höra att du gillade produkterna och servicen!
Bästa hälsningar,
Oliver
Älskar Printworks produkter!
Jobbar själv som designer och är imponerad av Printworks förmåga att skapa produkter som är både vackra och funktionella. Varje objekt är en perfekt balans mellan form och funktion. Sen är deras kundtjänst snabb och vänlig också!
29 de fevereiro de 2024
Avaliação não solicitada
Resposta da Printworksmarket
Tusen tack för din feedback Helena!!
Best regards,
Oliver
Customer Support Team
The design is amazing and they have the…
The design is amazing and they have the perfect gifts for all occasions!!
26 de fevereiro de 2024
Avaliação não solicitada
Resposta da Printworksmarket
Thank you for your wonderful feedback! We're thrilled to hear that you love our designs and find our products perfect for all occasions.
Best regards,
Oliver
Customer Support Team
5/5 stjärnor!
Så nöjd med mina senaste köp ifrån Printworks! Bra kvalité och helt fantastiskt bra presenter.
25 de fevereiro de 2024
Avaliação não solicitada
Resposta da Printworksmarket
Hej Evelina! Tack för din fina feedback - vi är så glada att du gillar våra produkter!
Best regards,
Oliver
Customer Support Team
Så fina produkter
Så fina produkter! Perfekta presenter till alla tillfällen.
1 de fevereiro de 2024
Avaliação não solicitada
Resposta da Printworksmarket
Tack så mycket för din fantastiska feedback! Det gläder oss att höra att du uppskattar våra produkter och att du anser dem vara perfekta presenter för alla tillfällen.
High price and low quality
High price. Very bad quality. Big difference to the pictures shown on the website. Costumer support was very friendly, but made false promises and also forgot to resend the correct number of Items. Discount was offered. All in all not a great experience and a waste of time an money.
25 de janeiro de 2024
Avaliação não solicitada
Resposta da Printworksmarket
Dear Stephan,
Thank you for taking the time to share your feedback. We genuinely apologize for the disappointment you experienced with our products and services. Your satisfaction is our top priority, and we take your concerns seriously.
We are sorry to hear that the pricing did not meet your expectations.
Regarding the customer support experience, we appreciate your recognition of their friendliness, but we deeply regret any false promises and the oversight in resending the correct number of items. We understand how frustrating this must have been for you.
To address your concerns, we will take steps to review and update our product images for accuracy. Additionally, we are enhancing our internal processes to ensure that such errors do not occur in the future.
As a token of our sincere apology, we would like to offer you an additional discount on your next purchase. Please reach out to us directly, and we will ensure the appropriate measures are taken to rectify the situation.
Once again, we apologize for the inconvenience caused and appreciate your valuable feedback. We are committed to learning from this experience and continuously improving our services.
Thank you for bringing this to our attention.
Best regards,
Oliver
Customer Support Team
Never received the items and now…
Never received the items and now fighting to get my money back. Printworks issued a wrong invoice to UPS resulting in import charges in the UK. When I contacted them they apologised and reassured me I did not have to pay the charges and they will take care of it. But they never did. UPS tried to deliver parcel 5 times but understandably didn’t hand it over without me paying the huge import tax. I asked printworks whether I should pay the charges and they reimburse me, I also sent them the payment link for the charges but they didn’t sort it so each time UPS knocked on my door I couldn’t accept the delivery as the charges were not paid. So the parcel is now on the way way back to Scandinavia and I’m fighting to get my money back.
Poor standard and absolutely unacceptable to let your customers pay the price for an admin error on their side.
15 de dezembro de 2023
Avaliação não solicitada
Resposta da Printworksmarket
Hi Julia! This sounds like a mess! Of course you should not pay for taxes if there was an admin error on our end. I assume that all your money has been refunded now when your item has been returned to us. If you are still facing troubles, please email us again and we will take care of it for you. info@printworksmarket.com
Best regards,
Oliver
Customer Support Team
Cheap, made in China crap
I got some games as gifts and the quality was sadly horrible. The chess board had glue on it and the board was a crooked. The yatzy game was very cheap. My friend told me these were the most expensive games in the store- but they’re throw-away, made in China junk.
The store would not return them even though they should return them to the company that makes them because they are so bad.
12 de agosto de 2023
Avaliação não solicitada
Resposta da Printworksmarket
Dear Linda,
We're genuinely sorry to hear about your disappointing experience with the games you received as gifts. Your feedback is crucial, and we apologize for the quality issues you encountered.
We're actively addressing this matter with our suppliers to ensure the quality meets our standards.
To make amends, we'd like to offer you a replacement for the defective games. Please contact us directly to arrange this, and we appreciate your understanding as we work to rectify the situation.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Best,
Oliver
Customer Support Team
I was slightly concerned ordering from…
I was slightly concerned ordering from here given the negative reviews but had a great experience. Two of the books were a little damaged and I was immediately sent replacements. The overall quality could be a little better for the price but I haven’t been able to find anything else like it and they look gorgeous! Just how I had hoped. I plan on doing a family
Photo book each year and would definitely buy more.
4 de agosto de 2023
Avaliação não solicitada
Resposta da Printworksmarket
Dear Robyn,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a great overall experience, and we appreciate your understanding regarding the initial concerns.
We're sorry for any inconvenience caused by the damaged books, but we're delighted that everything worked out in the end!
It's fantastic to hear that the final products met your expectations and looked gorgeous! We're honored to be a part of your family photo book tradition. We look forward to serving you again for your future projects and appreciate your trust in our products.
Best regards,
Oliver
Customer Support Team
Will never use this company again
Will never use this company again! £15 for postage and packaging (which is ridiculously expensive) only paid it as I was buying something as a gift for someone and the box of one of the items was open and damaged. Such a disappointment and waste of money
4 de agosto de 2023
Avaliação não solicitada
Resposta da Printworksmarket
Dear Jodie,
We're sorry to hear about your disappointing experience. We apologize for the inconvenience caused by the damaged item. Please reach out to us directly so we can address this issue and find a suitable resolution. Your feedback is important.
Best,
Oliver
Customer Support Team
Very good after sales service
Very good after sales service. Received a mirror chess board with minor damaged, and got replaced immediately. High quality product with beautiful design. Happy with the service and product.
5 de julho de 2023
Avaliação não solicitada
Resposta da Printworksmarket
Dear Pim,
Thank you for your positive feedback! We're delighted to hear that our after-sales service met your expectations, and we could promptly replace the damaged mirror chess board. We're thrilled that you appreciate the high quality and beautiful design of our product.
Best regards,
Oliver
Customer Support Team
Thank you !
Overall, I am rather satisfied with the quality (not exceptionnal, but still good, even great for some items) of the delivery and the products themselves.
14 de abril de 2023
Avaliação não solicitada
Poor quality album so I returned
Poor quality album so I returned , which took ages and then I didn’t get a full refund . I had to pay £23 for nothing basically .
I have not kept the album but have to pay £23 for postage etc , I would never use this company ever again
8 de junho de 2023
Avaliação não solicitada
Resposta da Printworksmarket
Dear Cassie,
We're sorry to hear about your experience and apologize for any inconvenience caused. Our return costs are higher as part of our commitment to reducing environmental impact by discouraging unnecessary returns. We regret that the album did not meet your expectations, and we would appreciate the opportunity to address this issue. Please contact our support team directly so we can assist you further.
Best,
Oliver
Customer Support Team
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