Procius Avaliações 

171
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

What an amazing service. Emma called me once the application started and informed about the process. Online updates help me understand the progress. Communication was perfect. Applying for it was... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Had a lovely experience. I was kept up to date with what was happening, aided with some mistakes I had made on the initial form as-well as a previous employer sending Procius the wrong dates. Emma I... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

i found the support from the people at procius very understanding and helpful, when calling then with a concern they were very happy to help in which it made the transition to my new job much faster... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I'd like to give 0 stars as this bunch of useless employees don't deserve it. They haven't got a clue what they're talking about and no one knows the score. How can the CAA approve that such nutca... Ver mais

Detalhes da empresa

  1. Serviço de segurança
  2. Sistema de Controle de Canditatos
  3. Serviço B2B

Escrito pela empresa

Procius is a leading provider of background and pre-employment screening and criminality checks. Through these services we can help protect your business from fraud, theft, brand damage, loss of productivity and many other damaging factors. Our customers trust us to manage thousands of their new recruits’ background checks each year


Informações de contato

  • Procius The Square, RG21 4EB, Basingstoke, Reino Unido

  • procius.com

4,3

Excelente

O TrustScore é 4.5 de um total de 5

171 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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4,3

Todas as avaliações

(171)

19 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent!

I have lost count of how many security checks I've had to go through during my career. Procius has been outstanding - fast, efficient, very responsive to any communication. I was amazed at the speed from the initial invitation to completion.

4 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thank you

Thank you, Procius, the process was extremely simple and on the odd occasion when I needed to do something extra to make sure my checks went through smoothly, you contacted me promptly and enabled me to give you the relevant information. Thank you very much. Overall I would recommend this service.

27 de novembro de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Communication

I agree with checking everyone’s background checks as it’s a safe & a professional thing to do. However, I feel like the company could reach out better, so that way I would know to complete my application straight away and to have application checked out quicker

18 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This company do not understand their…

This company do not understand their primary roles or responsibilities.
They are incompetent.
They are not fit for purpose on any level.
Diabolical

1 de outubro de 2024
Avaliação não solicitada
logotipo da Procius

Resposta da Procius

Hi, I am sorry to hear this. We do have set standards/guidelines that we complete our referencing to, this is set by the industry and clients we are referencing for. I have reviewed your profile and can see we referenced as per the guidelines set by our client and within the set timescale by the client.

Please feel free to call in and speak to the team manager, you can provide further feedback on the issues, so we can then look at how we can improve our services.

Avaliado com 4 de um total de 5 estrelas

Once I had gathered all the information…

Once I had gathered all the information the process was relatively straightforward. The only complaint I have is that I wasn’t notified that the final checks had all been verified. But I finally had the DBS charge refunded which assured me that all was well.

30 de setembro de 2024
Avaliação não solicitada
logotipo da Procius

Resposta da Procius

Hi, Thank you for your feedback, we will take your feedback regarding the completion of the DBS.

We do encourage all applicants to use the online portal to log in for live updates on their checks :)

Avaliado com 2 de um total de 5 estrelas

I KEPT ON CALLING SO AS TO PUSH FOR…

I KEPT ON CALLING SO AS TO PUSH FOR ACTION TO BE TAKEN.I GUESS IF I DIDNT CALL THE PROCESS WOULD HAVE TAKEN LONGER.

9 de setembro de 2024
Avaliação não solicitada
logotipo da Procius

Resposta da Procius

Thankyou for your feedback and comment, Having looked at your profile I can see we completed this well within the agreed time frame with our client which is always our aim, it looks as though we were awaiting a check back from an external provider where we have no influence on their delivery timescales.
Please do feel free to call in and speak with the team manager who can explain this process to you.
We will take your feedback on board to further explain this to future applicants to avoid this in the future.

Avaliado com 5 de um total de 5 estrelas

Good work

Good work , thanks to Natasha for making it smooth.

4 de setembro de 2024
Avaliação não solicitada
logotipo da Procius

Resposta da Procius

Thank you so much for your positive feedback this has been shared with Natasha.

Avaliado com 4 de um total de 5 estrelas

Pre employment checks

This is one of the very few professional company. They do the hard and tedious procedure for you. Quite impressed

29 de agosto de 2024
Avaliação não solicitada
logotipo da Procius

Resposta da Procius

Good afternoon, many thanks for your comment it is much appreciated and will be passed along to the team.

Avaliado com 5 de um total de 5 estrelas

My experience with Procius

I wish to state that my experience with your team was full of courtsey and prossionalism throughout the conversations.
I know that the process took too long through no faulty of your team but I was happy with the service I got.
Do continue to provide an exemplery service to your clients.

29 de julho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Communication is appalling

Procius took over 2 months to send my checks to my new employer. I sent all my references to them straight away, and received no emails from them chasing any further details. The only reason I found out they hadn’t completed the checks is because my employer had extended my probation due to ‘outstanding pre-employment checks’. Communication is appalling.

17 de maio de 2024
Avaliação não solicitada
logotipo da Procius

Resposta da Procius

I am sorry to hear you did not have a good experience with us, unfortunately some background checks do take an extended period of time due to the nature of the profile or unresponsive referees.
I will take the feedback to the team around keeping applicants updated and will have a look into the communications that were sent to yourself so we can improve for future cases.

Avaliado com 1 de um total de 5 estrelas

Careful with your data

Company more interested in getting your HMRC records (God knows why) than contacting your previous employers HR for references.... not even spoon-fed common sense works... I won't train them on how to dial a number and speak to people at HR to get a reference... Appalling and definitely to avoid. Careful with your data and your reputation in the their hands...

24 de maio de 2024
Avaliação não solicitada
logotipo da Procius

Resposta da Procius

Thankyou for taking your time to leave a review. I apologise you feel the service you received throughout your checks was not sufficient. Unfortunately some HR departments are not responsive to reference requests and we must follow the ruleset given to us to then complete your referencing, in your case using your HMRC records.
I can assure you we are fully compliant with GDPR and ISO27001 certified so your data is safe. I would suggest you call in to speak with a member of the management team, so we can reassure you that the process we followed to complete your checks was following guidance from our client, and what now happens with your data.

Avaliado com 5 de um total de 5 estrelas

It was a fairly quick and easy…

It was a fairly quick and easy application online. There is a great team to keep in touch for any enquiries via email. Would be quicker if it is done on a laptop or computer as my phone had a few hiccups but it was sorted out eventually at second trial.

15 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Service

Great Service overall, very friendly, prompt responses. Process takes roughly 3 weeks. It doesn’t update promptly, every step involves a few days to update status and move next. Just that personal reference limit to minimum 5 years is not suitable for everyone.

1 de abril de 2024
Avaliação não solicitada

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