First time customer. My order arrived within the time frame, so all good there. Found my order outside the house on arriving home, having received no communication from the courier. Not great but ha... Ver mais
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Veja o que dizem as avaliações
The two items I ordered were perfect for the job. My order was dispatched promptly and although I did keep changing the final destination it arrived where I wanted it. All round great experience for p... Ver mais
I had a problem with my order and customer service did not want to know and made no attempt to assist after repeated attempts. Product is ok and does the job but if you have any issue at all you are o... Ver mais
Still waiting for my order, only AI replies and all lies! Have asked for refund but still just getting inaccurate AI response. Can’t speak to a human as travelling abroad. Several weeks later having... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
At Progreen not only do we supply a wide range of pesticides, fertilisers, grass seed, application equipment, fungicides and training to suit all your weed control and ground care needs….but we also want to make sure that you get the right product that does the right job at the right price.
Informações de contato
Unit 7, Spalding Road Business Park, PE10 9LF, Bourne, Reino Unido
- 0800 032 6262
- info@progreen.co.uk
- progreen.co.uk
3,2
Bom
217 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Disappointing packaging
I bought from this website because I expected premium quality seeds and professional packaging based on how everything looks on their website.
First of all, the shipping took much longer than expected. There were 5–6 days with barely any updates, especially during the first 3 days.
Then when the package finally arrived, it was just a plain bag with no branding, labels, or proper packaging . completely different from what is shown on the website.
I haven’t actually used the seeds yet, so I can’t comment on the quality itself, but the overall experience was disappointing. Don’t let the fancy website fool you.
1 de maio de 2026
Avaliação não solicitada
Ordering was extremely easy....
Ordering was extremely easy..... was informed about delivery..... but please stop using Parcel Force/Royal Mail for your deliveries.... Ordered a couple of weeks ago and still waiting for my delivery. Pulling your teeth out would be easier than getting hold of people at Parcel force.
12 de maio de 2026
Avaliação não solicitada
Don’t touch this company with a barge pole.
I ordered grass seed on 1st May. As I hadn’t heard anything on 7th May I contacted them. Received an automated message from a bot. On 8th May I did receive a message apologising & saying that the item had been despatched. I was given a tracking number.
According to ParcelForce, they received the item on 7th May & it was “on its way”. It’s now 17:00 hrs on 11th May & no sign of it. Neither has ParcelForce given me a suggested delivery date.
I have now requested a refund. If I do not receive the seed by tomorrow, or a confirmation of a refund, I will contact Mastercard & dispute the transaction.
Package has just been delivered. By ParcelForce Express 24. That’s the biggest joke ever.
1 de maio de 2026
Avaliação não solicitada
Resposta da ProGreen
Hi Gordon,
We’re sorry to hear about your experience and understand how frustrating the delay and lack of clear delivery updates must have been.
Your order was dispatched as advised, but unfortunately the delivery process with the courier did not meet the expected timescales, and we appreciate that the tracking information added to the confusion. We also understand your frustration regarding the “Express 24” service not arriving within that timeframe.
We apologise for the inconvenience caused and appreciate you updating your review to confirm the parcel has now been delivered. Your feedback is valuable and will be used to review both our communication process and courier performance to help prevent similar situations in future.
Kind regards,
ProGreen
Very slow dispatch of product. Poor customer support. High prices
Very slow dispatch of product - 5 working days before product left their warehouse. No tracking information from Progreen. Delivery by Royal Mail was fine but Progreen tried to blame Royal Mail. Instead it was their sub-standard dispatch procedures. Customer support by email uses a moronic AI bot. I called customer support but received a very indifferent couldn't care less response. I have now found that the product I bought is widely available at much lower prices
7 de maio de 2026
Avaliação não solicitada
Resposta da ProGreen
Thank you for your feedback. We’re very sorry to hear that your experience did not meet expectations.
We understand your frustration regarding the dispatch timeframe and communication around your order. While delivery was completed by Royal Mail within their expected timeframe, we appreciate that the delay before dispatch caused disappointment, and we apologise for this.
We also regret that our customer support did not provide the level of service you expected. We are currently reviewing both our response procedures and support systems to improve the customer experience moving forward.
Regarding pricing, we always aim to offer quality products and competitive value, though we understand customers will naturally compare prices across suppliers.
We appreciate you taking the time to share your experience, as feedback like this helps us identify where improvements are needed.
ProGreen
Appalling inefficiency.
Ordered and paid for an applicator on the 21st April, the wrong item was sent and on complaining the salesman , with no apology said that he would arrange collection of the incorrect one and dispatch the correct one the same day . After 3 enquiries with no response (AI takes over ) I was told no problem ( I explained that it was a big problem to me as I was loosing work ) he would dispatch one that day , this was 6th May ! I asked to speak to a manager to register my dissatisfaction to be told that she was in a meeting but would call me back , surprise, surprise no call ! There appears to be no commitment to customer service and a lackadaisical attitude amongst the staff which would explain this appalling inefficiency.
6 de maio de 2026
Avaliação não solicitada
Resposta da ProGreen
Hi Roger,
We’re sorry to hear that you were unhappy with your experience, and we appreciate you taking the time to share your feedback. We fully understand how important it is to receive the correct equipment promptly, especially when it impacts your work schedule.
On this occasion, an incorrect item was initially sent in error, and as soon as this was identified, our team arranged an urgent replacement and collection of the incorrect item as quickly as possible. While we appreciate your frustration, we do feel it’s important to note that our staff remained professional and committed throughout all communications, despite some difficult interactions.
We also apologise that you felt communication fell below expectations. This is certainly not the level of service we aim to provide, and your comments have been noted internally. Our team did make every effort to resolve the matter as quickly as possible and ensure the correct applicator was dispatched urgently.
We value all customer feedback and will continue working to improve both our processes and communication moving forward.
Please be assured, our general manager has advised me that you are scheduled in for a call back.
I hope this helps,
ProGreen
Maledetto il giorno che ho comprato un…
Maledetto il giorno che ho comprato un decespugliatore, e stramaledetto il giorno che ne ho comprato un altro dopo che il primo si è rotto. Soldi buttati.
Ah, anche la motosega è morta. È durata un po' di più, ma è morta
30 de abril de 2026
Avaliação não solicitada
Resposta da ProGreen
Ciao,
Mi scuso, credo che tu abbia contattato l'azienda sbagliata. Non riesco a trovare informazioni su di te nel nostro sistema e, purtroppo, non vendiamo né abbiamo motoseghe in magazzino.
Spero che questo ti sia d'aiuto.
ProGreen
Hi there,
Apologies - I think you may have the wrong company, I'm unable to find any information for yourself on our system, we also don't stock or sell chainsaws unfortunately.
I hope this helps.
ProGreen
Ordered and paid for 'express…
Ordered and paid for 'express delivery', which states delivery 1-2 days from the point you order it. Have now been told it is 1-2 days from the date they ship it. Hypothetically they could wait an undisclosed amount of time before shipping and still be within their '1-2 day delivery'. Have tried to get in touch with an actual person and it is impossible - only AI responses.
30 de abril de 2026
Avaliação não solicitada
Resposta da ProGreen
Hi Andrew,
Your order was placed at 3pm Tuesday 28th April, dispatched Wednesday 29th. Your dispatch was on the earliest possible batch that it could have been, given the time of day that the order was placed, as per our terms and conditions stipulating 'when placed before 1pm'.
Apologies if you don't feel this was sufficient, it does look like your parcel made it to the incorrect courier depot initially, so our apologies on their behalf on this one, however i can see that this has now been delivered as advised.
Please do get in touch if you have any further questions - our phone line is manned with helpful, in-house experts 8.30am-5pm Monday to Friday.
I hope this helps.
ProGreen
non comprate più nulla da queste sole…
non comprate più nulla da queste sole fanno pena sia come prodotti e ancor peggio come assistenza.
4 de março de 2026
Avaliação não solicitada
Resposta da ProGreen
Hi there Mario,
Could you get in touch regards the order you're having issues with please? Trustpilot offers limited information in order for me to locate your order on our system. I can't currently find anything under your surname.
We'd love to have any concerns addressed for you!
Thank you,
ProGreen
Ciao Mario,
Potresti contattarci in merito all'ordine con cui stai riscontrando problemi? Trustpilot fornisce informazioni limitate che mi impediscono di individuare il tuo ordine nel nostro sistema. Al momento non riesco a trovare nulla a tuo nome.
Saremmo lieti di aiutarti a risolvere qualsiasi problema!
Grazie,
ProGreen
ordered goods not delivered, no update, they don't read or reply properly to emails
I ordered some weedkiller two weeks ago - needed for this weekend. Nothing - I chased last week and got an irritating AI response, chased again, nothing, so I had to drive 2 hours to get the product as I needed to spray today. I emailed telling them to cancel and refund - they then finally responded saying they had been very busy and now they have sent it - no delivery date. Too late! They don;t let you know when things are delayed and then they don't read emails - last time I use them!
Their response is littlew short of a joke - it doesn't take much to update customers is things are running late - and they failed properly to read my email asking them to cancel the order - useless!
2 de abril de 2026
Avaliação não solicitada
Resposta da ProGreen
Hi there,
At ProGreen, we take pride in being customer-focused, and a key part of that is maintaining transparency with our customers. This year, we entered our peak season earlier than expected, which unfortunately led to delays beyond our usual 3–5 working day timeframe.
This also naturally resulted in a higher volume of customer enquiries, which impacted our response times during this period. We sincerely apologise for any inconvenience this may have caused.
Please be assured that this is not our standard practice, and we are now processing orders and responding to enquiries within our advised timeframes once again.
Kind regards,
ProGreen
Progreen: Avoid at all costs
Avoid these people! I ordered lawn seed, weed killer/moss killer and seaweed fertiliser at a cost of nearly £150 and after waiting much longer than their advertised delivery times had to chase them up three times over a week. The products eventually arrived via Parcelforce with an irate delivery driver saying that most of the contents of two of the sacks were all over the back of his van which was now stinking of seaweed. I sent photos and complained to Progreen who promised to replace them and then sent a further invoice for goods damaged during the first attempt.
Their customer service is diabolical and unless you have hours to waste on the telephone trying to remedy their wrongs I suggest you access an alternative provider. It’s just not worth the expense and hassle.
31 de março de 2026
Avaliação não solicitada
Resposta da ProGreen
Hi Robert,
At ProGreen, we take pride in being customer-focused, and a key part of that is maintaining transparency with our customers. This year, we entered our peak season earlier than expected, which unfortunately led to a slight delay beyond our usual 3–5 working day timeframe.
Please be assured that this is not our standard practice, and we are now processing orders within our advised timeframe once again. Regards the second invoice, this will have been sent purely as an automated process, an order will have been created to have your replacements arranged, you will not have been charged.
Kind regards,
ProGreen
Poor service
Website says 3-5 working days. After 8 days chased my order. Got a generic AI reply. 2 more days passed and no info so I've chased again.
If I dont get dispatch confirmation within 24h then I'm disputing with my card.
I dont recommend Pro Green / A1 and will purchase elsewhere next time.
31 de março de 2026
Avaliação não solicitada
Resposta da ProGreen
Hi there,
At ProGreen, we take pride in being customer-focused, and a key part of that is maintaining transparency with our customers. This year, we entered our peak season earlier than expected, which unfortunately led to a slight delay beyond our usual 3–5 working day timeframe.
Please be assured that this is not our standard practice, and we are now processing orders within our advised timeframe once again. We sincerely apologise for any inconvenience this may have caused.
We hope this helps, and we truly appreciate your feedback.
Kind regards,
ProGreen
I was surprised by the lack of…
I was surprised by the lack of information on my delivery and had to chase for a delivery update. There was no order or delivery confirmation or advanced notice and I actually thought that Progreen had not processed my order. Then I received an invoice and then I had to call in to be told the delivery would be Saturday or Monday. Neither of these materialised and the goods then arrived on the Tuesday.
17 de março de 2026
Avaliação não solicitada
Resposta da ProGreen
We’re very sorry for the confusion and frustration caused by the lack of delivery updates and missed timeframes.
At the time, we experienced a short disruption where our courier failed to collect all scheduled orders, which led to delays and inconsistent communication. We sincerely apologise for this.
This issue has now been resolved, and we are back to operating as normal. Thank you for your patience and valuable feedback.
Kind regards,
ProGreen
Excellent service
When I phoned up the man on the other end was very knowledgable he helped me choose the right product. Didn’t try to over sell, he offered just what was needed. I will definitely use Progreen again 10/10
20 de março de 2026
Avaliação não solicitada
Really poor client and delivery…
Really poor client and delivery management.
Emailed for an order update after more than a week since the order, no response. Phoned and asked to cancel, confirmed but later got a delivery update. Phoned again and told refund was in progress and delivery will be should be refused. Refused the delivery and a week later still no update on the refund.
Overall, would avoid using them.
29 de março de 2026
Avaliação não solicitada
Resposta da ProGreen
We’re very sorry to hear about your experience and the frustration caused throughout this process. This is certainly not the standard of service we aim to provide.
At the time of your order, we experienced a short period of disruption where our courier failed to collect all scheduled shipments over several days. Unfortunately, this led to delays, crossed communications, and issues such as orders being dispatched after cancellation requests, which we sincerely apologise for.
We also understand how disappointing the lack of timely updates and the delay with your refund must have been. Please be assured that this situation has since been fully resolved, and your refund has now been processed.
We truly appreciate your feedback, as it has helped us address these issues and improve both our delivery processes and communication going forward.
Kind regards,
ProGreen
Ordering was easy and it arrived in…
Ordering was easy and it arrived in good time.
16 de março de 2026
Avaliação não solicitada
Very poor service so far
Very poor service so far.
Ordered 10kg grass seed, no indication of when the item would arrive.
Emailed them twice. No response.
Called them: gentleman said "the seeds will be at your door tomorrow".
A few days have passed and no items.
16 de março de 2026
Avaliação não solicitada
Resposta da ProGreen
We’re very sorry to hear about your experience and the frustration caused by the lack of communication and delay.
At the time of your order, we experienced a short period where our courier failed to collect all scheduled shipments over several days. Unfortunately, this led to delays and inaccurate delivery expectations being communicated, which we sincerely apologise for.
We completely understand how disappointing this experience must have been and appreciate your patience while we worked to resolve the situation. Your feedback has been invaluable in helping us improve both our processes and communication.
Kind regards,
ProGreen
ProGreen-useless!!! Use at your own risk!!!
ProGreen are a shambles from start to finish. Order placed money taken, no further information. Upon chasing was advised it was sent that day to arrive the following day. Upon chasing again 2 days later advised they had tried to delivery conveniently on the day of my call but I had been in my garden all day and no-one attempted to delivery. They then advise a refund will be processed when my goods get back to them but they have no idea when that will be. All emails are ignored and phone calls are given lip service. My recommendation- get your goods anywhere but here!!!
23 de março de 2026
Avaliação não solicitada
Resposta da ProGreen
We’re very sorry to hear about your experience and the frustration this has caused. This is certainly not the level of service we aim to provide at ProGreen.
We understand how disappointing it must have been to receive conflicting updates regarding your delivery, and we sincerely apologise for the lack of clear communication. We also appreciate how frustrating the uncertainty around your refund must be.
I can now see that a refund has been processed promptly on your orders return. We would really like the opportunity to look into the circumstances surrounding your delivery.
Could you please contact us directly with your order details so we can investigate and provide a clear update?
Thank you for your feedback, it’s invaluable in helping us improve our service.
Kind regards,
ProGreen
Poor delivery times
Some great products, but consistently let down by rubbish delivery times (this has been my experience over the last 3 years) - Progreen need to sort this out.
23 de março de 2026
Avaliação não solicitada
Resposta da ProGreen
Hi David,
Thank you for your feedback, at ProGreen, we take pride in being customer-focused, and a key part of that is maintaining transparency with our customers.
This year, we entered our peak season earlier than expected, which unfortunately led to a slight delay beyond our usual 3–5 working day timeframe.
Please be assured that this is not our standard practice, and we are now processing orders within our advised timeframe once again.
Kind regards,
ProGreen
Ordered on the 17th and have had no…
Ordered on the 17th and have had no confirmation or communication at all in regards to my order.
17 de março de 2026
Avaliação não solicitada
Resposta da ProGreen
Hi Amanda,
At ProGreen, we take pride in being customer-focused, and a key part of that is maintaining transparency with our customers. This year, we entered our peak season earlier than expected, which unfortunately led to a slight delay beyond our usual 3–5 working day timeframe.
Please be assured that this is not our standard practice, and we are now processing orders within our advised timeframe once again. We sincerely apologise for any inconvenience this may have caused.
We hope this helps, and we truly appreciate your feedback.
Kind regards,
ProGreen
I am very disappointed with Progreen…
I am very disappointed with Progreen service this year. I have used them for the last 4 years. This year I have had to chase them on my soil samples. Last week when I eventually got the results of my soil samples I ordered my fertiliser and was told someone would ring me and confirm when my fertiliser would be delivered! I have heard nothing and when I chased them on Wednesday I just got excuses and no idea when I’ll be getting my fertiliser. Their Communication has been terrible. Will not be using them again and will never recommend them to anyone else. Alan Daly
20 de março de 2026
Avaliação não solicitada
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