ProGreen Avaliações 

217
O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

First time customer. My order arrived within the time frame, so all good there. Found my order outside the house on arriving home, having received no communication from the courier. Not great but ha... Ver mais

Avaliado com 5 de um total de 5 estrelas

The two items I ordered were perfect for the job. My order was dispatched promptly and although I did keep changing the final destination it arrived where I wanted it. All round great experience for p... Ver mais

Avaliado com 1 de um total de 5 estrelas

I had a problem with my order and customer service did not want to know and made no attempt to assist after repeated attempts. Product is ok and does the job but if you have any issue at all you are o... Ver mais

Avaliado com 1 de um total de 5 estrelas

Still waiting for my order, only AI replies and all lies! Have asked for refund but still just getting inaccurate AI response. Can’t speak to a human as travelling abroad. Several weeks later having... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Centro de Jardinagem

Informação fornecida por fontes externas variadas

At Progreen not only do we supply a wide range of pesticides, fertilisers, grass seed, application equipment, fungicides and training to suit all your weed control and ground care needs….but we also want to make sure that you get the right product that does the right job at the right price.


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

217 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,2

Todas as avaliações

(217)

98 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Misleading Stock Status and Poor Communication

I am extremely disappointed with my experience. Despite the item being listed as in stock at the time of purchase, I received no meaningful updates after the initial order confirmation. I had to chase the company myself to get any information, only to be told conflicting stories about the item being imported and held at customs.

Delivery promises kept changing, and days turned into weeks with no sign of the product. There was a complete lack of proactive communication and transparency throughout. It's unacceptable to sell something as "in stock" when it's clearly not even in the country.

This experience felt careless and misleading. I would not recommend this seller to anyone — save yourself the frustration and shop elsewhere.

6 de maio de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Sorry to hear about this. I will pass this onto the relevant team and we will be in touch with any further details. Apologies for the inconvenience. Kind Regards, ProGreen

Avaliado com 1 de um total de 5 estrelas

chafer beetle pheromone traps useless

Ordered chafer beetle pheromone traps and refills. When they arrived they all contained different contents, one was broken and none of them had the “capsule” for the traps so basically useless.
No response to two emails.
Avoid.

28 de abril de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Sorry to hear about this. I will pass this onto the relevant team and we will be in touch with any further details. Apologies for the inconvenience. Kind Regards, ProGreen

Avaliado com 1 de um total de 5 estrelas

Disappointed

Although I received a confirmation email , my order doesn’t show in my online account and hasn’t been delivered. I have completed an online contact form and phoned and was assured delivery was imminent. I have now requested a refund. Very disappointed in the service and communication.

4 de maio de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Sorry to hear about this. I will pass this onto the relevant team and we will be in touch with any further details. Apologies for the inconvenience. Kind Regards, ProGreen

Avaliado com 2 de um total de 5 estrelas

I wouldn't recommend

I wouldn't recommend dealing with this company. I ordered some good recently, but every item came in a different box 1 item came after 2 weeks and 20 minutes on the phone call.
I thought my issues were finally resolved when I needed to fill in my books. The VAT was incorrect the first invoice was less than 20% charged and the next was more than 20%. It seemed basic and was very odd how the VAT amount was wrong.
On a positive note, the lady on the phone was exceptional with her customer service.

4 de abril de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Sorry to hear about this. I have passed this onto the relevant team. I am glad to hear this has since been resolved but apologise for the inconvenience in the first place. Kind Regards, ProGreen

Avaliado com 4 de um total de 5 estrelas

Suffering greatly from horsetail weed

Suffering greatly from horsetail weed in garden we have taken over. This is proving very difficult to eradicate with just a glyphosate weedkiller. Having read Progreen's advice and reviews on their website for Kurtail Evo, I have bought this in the hope that this product will be more effective. I shall only be really able to tell for sure in the long term, but Progreen's service was fine.

22 de abril de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

I ordered 3 x 5kg of lawn seed as pro…

I ordered 3 x 5kg of lawn seed as pro green had it in stock, took 5 days for delivery and when delivered the box was ripped open and 1 seed bag damaged and alot of seed in the box and lost. Must have happened on delivery the way parcels are thrown about.

25 de abril de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Hi Scott, sorry to hear about this. I have passed this onto the relevant team as we obviously want to avoid these situations. I will be in touch if I hear any more. Apologies again, ProGreen

Avaliado com 1 de um total de 5 estrelas

Fa schifo

Fa schifo, appena comprato si spegne di continuo mezzora prima che riparte una vera schifezza

28 de abril de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Hi - can I ask what product you are referring to please? Kind Regards, ProGreen

Avaliado com 4 de um total de 5 estrelas

From placing the order to dispatch took…

From placing the order to dispatch took quite a while, over a week, but once dispatched delivery was quick.
Otherwise the grass seed is as described and is of good quality. Have no qualms about using Pro Green again.

17 de abril de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Thank you for your review and feedback, it is much appreciated. I will pass this onto the relevant team. Kind Regards, ProGreen

Avaliado com 5 de um total de 5 estrelas

Easy

The website is easy to navigate and very informative. The product arrived a few days later, so I was happy to. It meant I could treat the weeds in a dry period.
I would have liked to have a date for delivery, but as it was quite quick, it’s a small niggle.

17 de abril de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Thank you for your positive review and your feedback. It is much appreciated and I will pass this onto the relevant team. Kind Regards, ProGreen

Avaliado com 1 de um total de 5 estrelas

Dreadful service performance

After repeated calls to track my undelivered order and broken commitments by ProGreen to resolve things I cancelled my order and was promised a full refund.The refund timeline has now passed with no money returned.
Beware of dealing with this company; in my experience they are unable to provide any sort of service, Wish I had read the TrustPilot reviews before trying to do business!

Update 3/5
Rather than attaching a bland acknowledgement it would be far more constructive to have somebody do the right thing and refund my money.

16 de abril de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Hi, sorry to hear about this. I will pass this onto our relevant team and will be in touch regarding this. I can only apologise for any delay and inconvenience. Kind Regards, ProGreen

Avaliado com 5 de um total de 5 estrelas

Great service highly recommended

Great service needed a 25l Acuspray for definite next day delivery.
Ordered 24th and paid for next day before 2pm, asked about the reviews and the company said that had a flood of orders when the weather changed and this gave them a few problems but assured all sorted now.
Arrived at 10.40am so very pleased and the sprayer is also a great piece of kit - highly recommended

25 de abril de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Thank you for your positive review - it is much appreciated! Kind Regards, ProGreen

Avaliado com 5 de um total de 5 estrelas

ProGreen - reallyrecommended

ProGreen were very efficient & professional. From ordering online to prompt delivery with regular notification at each stage. Very impressed

15 de abril de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Great to hear! Thank you for your positive review - it is much appreciated. Kind Regards, ProGreen

Avaliado com 1 de um total de 5 estrelas

I have used progreen for over ten years…

I have used progreen for over ten years and spent a lot with them but it has gone down hill now. The delivery is terrible and you pay a fortune for it. I placed an order after a week it hadn't turned up so rang them three times and nobody new what to do saying it was in the warehouse for despatch I will ring you back but never did. In the end I asked for a refund told it would take 7days it took nearly two weeks. There are cheaper company's out there you get nothing for loyalty at progreen Avoid.

1 de abril de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Hi Paul. Sorry to hear you have experienced this. We strive to provide the best possible customer service we can and your case is certainly below the standards we like to set. I will pass this onto the relevant team. Apologies again, ProGreen

Avaliado com 2 de um total de 5 estrelas

TOSAERBA BATTERIA 40 V PROGREEN…

TOSAERBA BATTERIA 40 V PROGREEN PGL380LI TAGLIO 38 CM BATTERIA DOPO 3 MESI BATTERIA NON PIÙ FUNZIONANTE, CARIACABATTERIA DIFETTOSO E LAMA E RUOTE NON STABILI PER TAGLIO E TENUTA
.

22 de abril de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Hi, could you please contact us via email info@progreen.co.uk or phone 0330 165 5568 to discuss this further. Kind Regards, ProGreen

Avaliado com 1 de um total de 5 estrelas

ELETTROZAPPA PRO GREEN…

Ho acquistato un'elettrozappa PRO GREEN Electric Triller PG4012EL (TLEG03A) un paio d'anni fa usata 3 volte, il motore si è bloccato e non funziona più. Ho scritto all'importatore chiedendo se è possibile avere i pezzi di ricambio o il motore nuovo ma mi ha risposto che non sono previsti ricambi per questo modello. Risultato posso buttare il tutto.

21 de abril de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Hi, could you please contact us via email info@progreen.co.uk or phone 0330 165 5568 to discuss this further. Kind Regards, ProGreen

Avaliado com 1 de um total de 5 estrelas

Terrible customer service

Terrible customer service, paid £50.00 for next day delivery and item did not arrive and when I called to ask where my item was I was informed that they do not hold the stock and it should of never of been on for next day delivery! The job we had booked had to be cancelled. When the item finally arrived we came to use it and it was faulty! Not progreens fault but they have taken over 2 weeks to resolve the issue and send out a replacement. Absolutely no communication from them I always had to call and ask where the item was and I was always promised a call back and never received one!

21 de março de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Sorry to hear you have experienced this. We strive to provide the best possible customer service we can and your case is certainly below the standards we like to set. I will pass this onto the relevant team. Apologies again, ProGreen

Avaliado com 1 de um total de 5 estrelas

Very poor customer service

A lack of correspondence regarding our order. It was out of stock but at no point was this communicated. When we questioned the whereabouts of the order after 14 days or more we were informed that they had no stock remaining but it was due to be delivered in one or two days. After another phone call to chase we were informed that the stock hadn’t materialised as anticipated. We were then told that an alternative cheaper product would be sent. That took several days to arrive. Still awaiting the refund on the difference and the agreed refund on the p &p which at £7.95 is steep especially when it takes a month!

17 de março de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Sorry to hear you have experienced this. We strive to provide the best possible customer service we can and your case is certainly below the standards we like to set. I will pass this onto the relevant team. Apologies again, ProGreen

Avaliado com 4 de um total de 5 estrelas

Prompt delivery

Prompt delivery, great products

13 de abril de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Great to hear! Thank you for your positive review - it is much appreciated. Kind Regards, ProGreen

Avaliado com 4 de um total de 5 estrelas

Needed a nudge but, ultimately, okay

Like other reviewers I hadn’t received any confirmation of dispatch over a week after placing the order. However, all it took was, was a polite phone call and it arrived the next day. Seems to be a bit of an issue in communication between ordering and the packing/dispatch department but did sort it after a simple phone call.

1 de abril de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Thank you for your review. We are always looking to improve our service so I will pass these concerns onto the relevant team. Apologies for the delay you initially faced. Kind Regards, ProGreen

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