ProGreen Avaliações 

217
O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

First time customer. My order arrived within the time frame, so all good there. Found my order outside the house on arriving home, having received no communication from the courier. Not great but ha... Ver mais

Avaliado com 5 de um total de 5 estrelas

The two items I ordered were perfect for the job. My order was dispatched promptly and although I did keep changing the final destination it arrived where I wanted it. All round great experience for p... Ver mais

Avaliado com 1 de um total de 5 estrelas

I had a problem with my order and customer service did not want to know and made no attempt to assist after repeated attempts. Product is ok and does the job but if you have any issue at all you are o... Ver mais

Avaliado com 1 de um total de 5 estrelas

Still waiting for my order, only AI replies and all lies! Have asked for refund but still just getting inaccurate AI response. Can’t speak to a human as travelling abroad. Several weeks later having... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Centro de Jardinagem

Informação fornecida por fontes externas variadas

At Progreen not only do we supply a wide range of pesticides, fertilisers, grass seed, application equipment, fungicides and training to suit all your weed control and ground care needs….but we also want to make sure that you get the right product that does the right job at the right price.


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

217 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,2

Todas as avaliações

(217)

98 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Very poor customer service and care

Have ordered several times in the past and it’s been hit and miss but recent order took over 2 weeks and I had no replies to many emails.
When I finally got through on phone I was told it can take 7 days to reply to an email!- what century are they living in!!
Goods finally arrived but items missing and now once again getting no replies. At least send the missing items or offer a full refund including delivery charges!!

Delivery charges are excessive and customer service is non existent.

Certainly would not recommend again.

10 de abril de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Hi Andrew. Sorry to hear you have experienced this. We strive to provide the best possible customer service we can and your case is certainly below the standards we like to set. I will pass this onto the relevant team. Apologies again, ProGreen

Avaliado com 1 de um total de 5 estrelas

Avoid this company at all costs

Avoid this company at all costs. I ordered 3 products from them, thankfully the product i didn't receive was the cheapest of the 3. I have phoned numerous times to get a replacement for an item I did not receive and on each occasion they said they'd send a replacement. Each time I don't receive one or get a confirmation email. When I have emailed them there's been no response and same with their help bot. Its such a shame I was going to order a few more bits, but no chance now.

26 de março de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Hi Chris. Sorry to hear you have experienced this. We strive to provide the best possible customer service we can and your case is certainly below the standards we like to set. I will pass this onto the relevant team. Apologies again, ProGreen

Avaliado com 5 de um total de 5 estrelas

Great company…

Been ordering our weed control products for the last 10 years from these guys and they are the best around for knowledge , price and delivery is really quick. I wouldn’t go anywhere else for my products , great company

6 de abril de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Great to hear! Thank you for your positive review - it is much appreciated. Kind Regards, ProGreen

Avaliado com 5 de um total de 5 estrelas

I find the website clear and easy to…

I find the website clear and easy to use with a good choice of products. Competitive pricing and prompt delivery

3 de abril de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Great to hear! Thank you for your positive review - it is much appreciated. Kind Regards, ProGreen

Avaliado com 5 de um total de 5 estrelas

Very Efficient Company

The company dealt with my order very quickly and the items were delivered within three days. Very happy with the price paid and the selection of other items available on the Progreen website. Would strongly recommend.

26 de março de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Great to hear! Thank you for your positive review - it is much appreciated. Kind Regards, ProGreen

Avaliado com 1 de um total de 5 estrelas

Shocking service

Shocking. I’m writing this because after 5 weeks of receiving nothing and complaining on multiple occasions, they have the bright idea of asking me to review them!
Ordered weed killer, spray backpack etc and waited 2 weeks and nothing arrived. They claimed it was because one of the items had been discontinued. They would send it out forthwith with revised products. Another week and nothing. They blamed the courier this time. Still waiting for the next delivery which they say will be next Tuesday. I live in hope!!

15 de março de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Hi Oliver. Sorry to hear you have experienced this. We strive to provide the best possible customer service we can and your case is certainly below the standards we like to set. I will pass this onto the relevant team. Apologies again, ProGreen

Avaliado com 1 de um total de 5 estrelas

Awful awful

Awful awful. Please don’t buy here.

26 de março de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Hi, whilst your review is appreciated, would you be able to elaborate on your experience please? Kind Regards, ProGreen

Avaliado com 4 de um total de 5 estrelas

good com and vdelivery

good com.
quick delivery though quite pricy for a small item.

31 de março de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Thank you for your review and feedback, it is much appreciated.

Avaliado com 5 de um total de 5 estrelas

Thank you Progreen

Thank you Progreen, we wanted some advice and help with our bowling green and the help you are giving us is now showing, great to deal with, great help, very knowledgeable, customer service is brilliant, we will be speaking soon on our next step on our bowling green

31 de março de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Great to hear! Thank you for your positive review and feedback, it is much appreciated.

Avaliado com 1 de um total de 5 estrelas

I ordered some eco plugs online which I…

I ordered some eco plugs online which I needed to complete a job .it said 3 days delivery. It took 8 days before they even dispatched them

6 de março de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Hi Tom, sorry to hear about this. We do try and ship our items as quickly as we can, however this can sometimes take longer in busy periods. I will pass these concerns onto the relevant team. Apologies again, ProGreen.

Avaliado com 1 de um total de 5 estrelas

Soil sample results took 6 weeks, products didn’t arrive.

Soil sample results took 6 weeks and 7 phone calls chasing them, being sent round the houses to get answers.
Placed a large order of recommended products, paid extra for next day delivery.
No confirmation, no courior contact, called two days later to be told the pallet was still in the depot and the best they could do would take another two days.
No apologies, terrible customer service.
Arranged my own courior at double the price for next day delivery so that i can get the products on the ground with the hired tractor.
Most compensation offered was a refund of the delivery charge that I paid on purchase.
Shocking service, won’t be using them again.
One month later and still no refund of next day delivery costs, still not received an invoice, confirmation email for my order or any communication from customer services.

26 de março de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Hi Jodie. Sorry to hear you have experienced this. We strive to provide the best possible customer service we can and your case is certainly below the standards we like to set. I will pass this onto the relevant team. Apologies again, ProGreen

Avaliado com 1 de um total de 5 estrelas

Order not received after 2 weeks

Order not received after 2 weeks. Fairly larger order at about £160. DPD tracker says DPD have not received the parcel. Don’t really know what to do, have never had these problems with them before.

19 de março de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Hi Greg, sorry to hear you faced these issues. I hope this has since been resolved? If not, please get in touch via email info@progreen.co.uk or phone 0330 165 5568 to discuss this further. Kind Regards, ProGreen



Avaliado com 2 de um total de 5 estrelas

Part of order misssing

Having used the company before I know the product to be good unfortunately though this time part of my order was missing. I did try to contact to ask for a replacement to be sent but with no reply.

9 de março de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Hi Suzanne, sorry to hear you faced these issues. I hope this has since been resolved? If not, please get in touch via email info@progreen.co.uk or phone 0330 165 5568 to discuss this further. Kind Regards, ProGreen

Avaliado com 1 de um total de 5 estrelas

Missing Item

Unfortunately this time I can't give a positive review as one of the Item is missing and I have not received a reply from an email I sent on the 20 of February.

I have been ordering from progreen for more than 4 years.

20 de fevereiro de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Hi Leonardo, sorry to hear you faced these issues. I hope this has since been resolved? If not, please get in touch via email info@progreen.co.uk or phone 0330 165 5568 to discuss this further. Kind Regards, ProGreen

Avaliado com 5 de um total de 5 estrelas

Recent order

Staff really helpful always know what I need

24 de fevereiro de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Thank you for your positive review - it is much appreciated. We are glad to hear you are pleased with your experience! Kind Regards, ProGreen

Avaliado com 5 de um total de 5 estrelas

A very good service

As usual a very good service. Easy to order and quickly and securely dispatched.

2 de fevereiro de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Thank you for your positive review - it is much appreciated. We are glad to hear you are pleased with your experience! Kind Regards, ProGreen

Avaliado com 5 de um total de 5 estrelas

Excellent company to buy from

Excellent company to buy from, great service good products, quick delivery and informative

12 de janeiro de 2025
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Hi Tony, thank you for your positive review - it is much appreciated! Kind Regards, ProGreen

Avaliado com 5 de um total de 5 estrelas

Progreen algoclear

Progreen, easy to deal with. I purchase algoclear as it is a great hard surface cleaner. Recommend to any professional.
Well done progreen, arrives in good time too.

27 de novembro de 2024
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Thank you for your positive review - it is much appreciated. Kind Regards, ProGreen

Avaliado com 4 de um total de 5 estrelas

Interesting first try

Good customer service and rapid delivery. We applied the product on a heavily algae covered patio. It got 2 cold days without rain but not much sun. It's worked quite well but the results so far are slightly patchy. We will need to do it again, perhaps less diluted as the current results aren't there yet but happy to try again as I think it may be more down to the patio than the product and it hasn't damaged any of the plant or grass

1 de dezembro de 2024
Avaliação não solicitada
logotipo da ProGreen

Resposta da ProGreen

Hi John, thank you for your review and feedback, it is much appreciated. We hope you are happy with the results. Kind Regards, ProGreen

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