Prolonlife Avaliações 10.124

Resposta da Prolonlife

Atualizado em 14 de abr. de 2026

Hi Logan,

Thank you for taking the time to share your experience. We truly value your feedback and are very sorry for the inconvenience and frustration this has caused.

Our Customer Service Team has already reached out to you directly via email from customerservice@l-nutra.com to help look into this further and work toward a resolution as quickly as possible.

We also wanted to share that, in general, orders typically arrive within 5–10 business days once placed. For shipments going to Hawaii or Alaska, delivery can take up to 3–4 weeks. We do offer an expedited shipping option (UPS 3-business-day shipping plus 1 day processing), though this does not apply to Hawaii or Alaska.

That said, this timing clearly doesn’t align with your experience, and we completely understand your concern. Please rest assured that we are actively working to clarify what may have happened and make this right for you.

Your satisfaction is very important to us, and we’re committed to ensuring you receive the support you need. We look forward to your reply and the opportunity to resolve this for you as soon as possible.

Resposta da Prolonlife

14 de abr. de 2026

Hi Georgia,

Thank you for your feedback, we appreciate you taking the time to share.

If there’s ever anything we can do to improve your experience or support you further, please don’t hesitate to reach out. We’re always here to help.

Resposta da Prolonlife

14 de abr. de 2026

Hi Danmon,

Thank you so much for your kind words!

We’re thrilled to hear that you’ve had consistently positive experiences with both the product and our customer service, that truly means a lot to us.

We’re here to support you anytime!

Resposta da Prolonlife

14 de abr. de 2026

Thank you so much for your feedback, Laura!

We’re glad to hear that the ordering process was smooth and easy, that’s exactly what we strive for.

We appreciate your support and are here whenever you need us!

Resposta da Prolonlife

10 de abr. de 2026

Hi Marybeth

Thank you so much for sharing this! We’re so happy to hear that the chocolate longevity shake has become a great start to your day and helps keep you satisfied through the morning.

We truly appreciate your support and love having you as part of the Prolon community!

Please don't hesitate to reach out if you have any further questions. We are here for you.

Resposta da Prolonlife

14 de abr. de 2026

Hi Nancy,

Thank you so much for your kind feedback!

We’re so glad to hear you’re enjoying the coaching sessions and research discussions, it’s wonderful to know that the support feels thoughtful and helpful.

We truly appreciate you being part of the experience and are here for you every step of the way!

Resposta da Prolonlife

14 de abr. de 2026

Hi Vince,

Thank you for taking the time to share your experience. We truly value your feedback and are committed to ensuring you have the best possible experience with Prolon.

We sincerely apologize for the inconvenience and frustration this caused, especially given that you were out of the country and unable to receive your package. We completely understand how important it is to have control over your shipment timing.

We also wanted to clarify that, according to our system, an email notification was sent to the email address on file approximately 4 days before the order was processed, to provide the opportunity to manage, reschedule, skip, or cancel the shipment. That said, we understand that emails can sometimes be missed or not received, and we truly appreciate you bringing this to our attention.

Therefore, our Customer Service Team has already reached out to you directly via email from customerservice@l-nutra.com to help address your concerns and work toward a resolution.
Your satisfaction is very important to us, and we are dedicated to making your experience as smooth and flexible as possible moving forward.

We look forward to your response and the opportunity to support you further.

Resposta da Prolonlife

14 de abr. de 2026

Hi,

Thank you so much for your incredibly kind words, we truly appreciate you taking the time to share this.

We’re honored to hear that your experience with Prolon has stood out, especially when it comes to customer service. Providing thoughtful, supportive care is something we deeply value, and it means a lot to know that it’s being felt.

We’re here for you anytime and grateful to be part of your wellness journey!

Resposta da Prolonlife

14 de abr. de 2026

Hi Dbrice,

Thank you so much for your feedback!

We’re so glad to hear that the ordering process was easy and that you’re enjoying the product.

We truly appreciate your support and are here whenever you need us!

Resposta da Prolonlife

9 de abr. de 2026

Hi Cynthia,

Thank you so much for your kind words and for sharing your experience with us. It truly means a lot to hear that the program has been part of your routine for so many years.

We’re so glad you’re enjoying the Fasting Bars and that the fasting program has been helpful for you along the way. Your support and enthusiasm mean a great deal to our entire team.

Thank you for being such an important part of the Prolon community. We’re grateful to be on this journey with you!

Resposta da Prolonlife

9 de abr. de 2026

Hi Beverly,

Thank you for taking the time to share your experience. We’re so glad to hear that the program helped take the guesswork out and that you found it easy to follow overall.

Days 4 and 5 can definitely be the most challenging for some people as the body fully settles into the fasting-mimicking state, so it’s great to hear that you pushed through and were able to experience the benefits of completing the program.

We truly appreciate you being part of the Prolon community, and we’re here anytime if you have questions or need support for your next cycle.

Resposta da Prolonlife

9 de abr. de 2026

Hi Cindy,

Thank you for sharing your experience! We’re so glad to hear that you’re enjoying the Fasting Shake and that it’s helping keep you satisfied through the morning.

It’s also great to know that the ordering process has been simple and convenient for you. We truly appreciate your support and are happy to have you as part of the Prolon community. If there’s ever anything we can assist you with, please don’t hesitate to reach out.

Resposta da Prolonlife

9 de abr. de 2026

Hi Lori,

Thank you for taking the time to share your experience! We’re so glad to hear that you’re enjoying the packaging and finding the program easy to follow.

It’s also great to know that you’re enjoying the food as well. We truly appreciate your feedback and are grateful to have you as part of the Prolon community. If there’s ever anything we can support you with, please don’t hesitate to reach out.

Resposta da Prolonlife

9 de abr. de 2026

Hi Lawrence,

Thank you for taking the time to share your experience. We’re glad to hear that you were ultimately able to place the order you wanted, though we’re sorry the process of modifying it on the website wasn’t as smooth as it should have been.

Your feedback is very helpful, and we’ll be sure to share it with our team as we continue working to improve the website experience and make managing orders easier.

If you ever need assistance with modifying or placing an order in the future, our support team is always happy to help. We truly appreciate you being part of the Prolon community.

Resposta da Prolonlife

9 de abr. de 2026

Hi Nancy,

Thank you for taking the time to share your experience with us. It’s wonderful to hear that you’re finding the program easier to follow than you initially expected and that the meals have been satisfying along the way.

It sounds like you approached the week very thoughtfully by creating space to focus on yourself and following the coaching guidance that can make a big difference in helping the body adjust to the program. We’re also glad to hear that the soups, teas, crackers, olives, bars, and chocolate treat have helped make the experience enjoyable while supporting your fast.

We truly appreciate you being part of the Prolon community and wish you continued success as you move through this cycle and your upcoming monthly rounds. If there’s ever anything we can support you with along the way, please don’t hesitate to reach out.

Resposta da Prolonlife

9 de abr. de 2026

Hi Nell,

Thank you for sharing your experience! We’re so glad to hear that you love the product and found the ordering process easy.

It’s also great to know that the packaging met your expectations. We truly appreciate your support and are happy to have you as part of the Prolon community. If there’s ever anything we can help with, please don’t hesitate to reach out.

Resposta da Prolonlife

9 de abr. de 2026

Hi Jerry,

Thank you for your feedback! We’re so glad to hear that the ordering process was easy for you.

We truly appreciate your support and are happy to have you as part of the Prolon community. If there’s ever anything we can assist you with, please don’t hesitate to reach out.

Resposta da Prolonlife

8 de abr. de 2026

Hi Len,

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience so far has felt frustrating, and we appreciate you being open about your concerns.

Your comments about the advertising frequency, shipping costs, promotional messaging, and the timing of our review requests are all valuable, and we understand how these aspects can feel overwhelming.

Feedback like yours helps us better understand how our communications and processes are being experienced by our customers, and we take it seriously as we continue working to improve. We have successfully shared your feedback with the corresponding team to be addressed.

We also understand your concerns about receiving a review request before the product has arrived, and we appreciate you pointing this out. Our team is always looking at ways to improve the timing and overall experience for our customers.

Our Customer Service Team would be happy to connect with you directly to review your order and address any additional concerns you may have. Please feel free to reach out to us at customerservice@l-nutra.com, and we’ll be glad to assist you.

Thank you again for your honest feedback. We truly value it and hope to have the opportunity to provide you with a better experience moving forward.

Resposta da Prolonlife

8 de abr. de 2026

Hi Laurel,

Thank you for sharing your experience and for your continued commitment to the program. Completing nine rounds is an incredible level of dedication, and we truly appreciate you being part of the Prolon community for so long.

We’re sorry to hear that the recent changes to the crackers and olives did not meet the expectations you had based on your previous experiences. Your feedback about taste, as well as your thoughts on having more flexibility in choosing soups, fasting bars, and L-Drink flavors, is very valuable. We understand how important these details become for customers who complete multiple cycles, and we will be sure to share your comments with our product and development teams.

We also appreciate you bringing up your concerns about the packaging and environmental impact. Feedback like this helps inform ongoing improvements as we continue working to balance product protection, quality, and sustainability.

Thank you again for taking the time to share such thoughtful feedback and for staying committed to your FMD journey. We truly value hearing from long-time customers like you and appreciate your support.

Resposta da Prolonlife

8 de abr. de 2026

Hi Lorena,

Thank you for taking the time to share your experience with us. It’s wonderful to hear that you’re enjoying the taste of the foods and that you’ve found the program both satisfying and supportive for your health goals.

The meals in the Prolon program are carefully designed to provide nourishment while supporting the fasting-mimicking process studied in clinical research, which is why many people are pleasantly surprised by how filling and enjoyable the foods can be throughout the five days.

We’re truly grateful for your feedback and for having you as part of the Prolon community. If you continue your journey with future cycles, we’ll be here to support you every step of the way.