Experiencing difficulties reaching customer services can be frustrating, especially when you need assistance with a payment issue. Left waiting for too long, kept being told I was number one in the wa... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Experiencing difficulties reaching customer services can be frustrating, especially when you need assistance with a payment issue. Left waiting for too long, kept being told I was number one in the wa... Ver mais
A empresa respondeu
We enquired some time ago about covering certain household items, last week they have been calling several times a day even after explaining we no longer wanted the cover, I have emailed them, no resp... Ver mais
A empresa respondeu
This company is completely awful, wont reply to emails and cant answer simple questions. like what product are you trying to replace my broken item with. no picture no model number after repeated... Ver mais
A empresa respondeu
Terrible Company. Took forever just to issue their Policy, I should have realized then that this was going to be trouble. Made 1 domestic appliance claim in the year, but don't expect any kind of... Ver mais
A empresa respondeu
Prominence Support offers a range of insurance products such as insurance policy for Kitchen appliances, brown and white goods, boiler and home emergency.
Reino Unido
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Really good service, the engineer came and advised I needed a new machine as parts and labour would be more then the cost. Although I had to wait 3 weeks for a new machine it was worth it, a brand new machine and works perfectly.
Worth the insurance
Staff member was very helpful and thorough...I was surprised at how cheap the cover is - am paying less for 3 items than I was for 2 with my previous insurers.
Following my recent post just to say the matter has been dealt with satisfactorily and I am now very happy with my new Indesit tumble dryer which arrived on Saturday.
Thank you for sorting this matter out for me.
Anne-Marie

Resposta da Prominence Support
Very good service and fairly priced!
The agent I dealt with, Anthony, was knowledgeable, helpful and very pleasant - a credit to your company! Thank you!
Anthony explained everything in simple detail I could understand exactly what my policy entitled me to he was polite and professional in his approach very happy with the whole process.
They took my money. Didn’t refund my money after they cancelled my policy. I have emailed already and called this morning and no help still !!!

Resposta da Prominence Support
I spoke with Anthony this morning he was extremely friendly and i was happy when i got of the phone this morninghe was lovely to speak to
Good price and prompt follow up call to website application confirming all details.
I was called back after completing a quote online from Prominence and I spoke to Anthony who was very professional and answered any of my questions. I have to say for the extremely competitive price quoted my existing provider couldn’t come anywhere near this quote. As a bonus on top I queried excess prices and after the qualifying 45 day period there aren’t any excess fees either. Obviously no experience as yet of any claims and hope not to have to but based on my experience so far in terms of quote and cover gained, most impressive. I haven’t yet discovered if there is a related app or online account to manage any claims or the policies through but based on the phone calls had to date they are very thorough and efficient via the phone speaking to real people. Great job so far Prominence!
I am happy with the way Anthony informed me of your policy content and the cost which is a saving. He was very informative and took the time to explain all the facts relating to my enquiry. On this basis I decided to accept your Company's insurance for my Kitchen appliance cover for the ensuing year.
Frank Barker
I have been given very good advice & explained all the information for insuring my electrical appliance, overall I give100% exceptionally first class
Anthony explained all about the policy cover and the T&C and I was happy to proceed with the appliance cover
I spoke to Anthony today who was really helpful and very friendly. He went through all the details of my cover with me and I managed to save over 50% on my existing insurance price and that was with adding in an extra appliance!
Very happy indeed. Thank you!!
This guy was so friendly & explained everything in real words not total confusing stuff that you have to ask to explain again please. He went 5hrough everything slowly and we even has a chat about these uncertain times. Thank you Kevin was a pleasure & we were pleased with the quote too. Thanks
Yvette Dale
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.