Everything about my Propermusic experience was excellent. Easy to order my cd and came on time and was well packaged, and I will not hessitate to use them again
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Veja o que dizem as avaliações
Good website, easy to find exactly what I wished for & to order. Nice fair price for a wonderful old live recording, cleaned up a bit (enough) for CD without losing any atmosphere. Well packed, quick... Ver mais
A empresa respondeu
My CDs arrived promptly, securely packaged, and I have been enjoying listening to them since. I made these particular choices as I was fortunate/lucky enough (?) to visit Les Cousins in the 1960s a... Ver mais
A empresa respondeu
Second time I’ve ordered from Proper Music. They have an excellent catalogue of music, wide-ranging, including some very special re-issues and all keenly priced. Delivery is tracked and reasonably swi... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Propermusic.com is part of the Proper Music Group Ltd and was launched as an online store in October 2011 to supply music CD's, Vinyl, Bx Sets etc... direct to customers at competitive prices with an exceptional level of customer service. We've been supporting independent record labels and music since 1988. Our main aim is to provide an online shop window for the kinds of specialist music from artists and labels that you would not otherwise have the opportunity to find or discover in stock elsewhere. Our sister company, Proper Music Distribution is the largest independent distributor in the UK and we are able to supply music from over 2000+ labels from all over the world, regularly releasing over 150 new releases or re-issues every week. We employ dedicated and experienced staff who provide a polite and professional level of customer service through our extensive product knowledge from working within the music industry for many years. All our orders are despatched using a first class or airmail service with Royal Mail (Tracked as standard for all UK orders, optional for ROW) or via our network of courier services. Your opinion matters greatly to us and our reputation relies on it, so any feedback good or bad would be greatly appreciated and most welcomed. Your total satisfaction with our service is our ultimate goal.
Informações de contato
Units 1-5 Applegarth Drive, DA1 1 JD, Dartford, Reino Unido
- 020-8676-5148
- marketing@propermusic.com
- propermusic.com
4,8
Excelente
240 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
Resposta da Propermusic.com
Dear Sir/madam, We're sorry to hear about your poor experience with our customer service dept and sincerely apologise for any delays in responding. We always endeavour to reply to all enquiries as quickly as possible and we have clearly failed in this instance. Please contact our service desk if you require any further assistance and I will ensure we reply promptly.
Great service and experience for CD
CD arrived ahead of schedule. Securely packaged. Great price and now enjoying a much sought after CD to add to my collection! Would definitely recommend this seller/ shop.
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
The CD delivered as promised!
The CD I wanted was dispatched to me quickly and efficiently and at a good price!
11 de dezembro de 2025
Avaliação não solicitada
Resposta da Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
Packaged perfect condition in its…
Packaged perfect condition in its plastic sleeve, with care. This is a present so don’t know how it sounds. But very happy with process . Thankyou
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
Quick delivery and no problems
Quick delivery and no problems. That’s what I call quality service,
Many thanks
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
As always everything arrived on time…
As always everything arrived on time and in A1 condition so what's not to like, well done Propermusic.com !!!
9 de dezembro de 2025
Avaliação não solicitada
Resposta da Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
Always very quick
Always very quick, albums are in good quality.
3 de dezembro de 2025
Avaliação não solicitada
Resposta da Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
One month and waiting. No CD, no info
I ordered a CD on the 13th November and have emailed the company twice: no contact from them and no tracking information.
13 de novembro de 2025
Avaliação não solicitada
Resposta da Propermusic.com
Dear Richard, We're sorry to hear about the delay with your order and the poor experience with our customer service dept and sincerely apologise for any delays in responding. We always endeavour to reply to all enquiries as quickly as possible and we have clearly failed in this instance. Please contact our service desk if you require any further assistance and I will ensure we reply promptly.
Always excellent service from this…
Always excellent service from this store. Produces records of high quality, easy ordering via the website and prompt delivery, with helpful notifications of progress.
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
Good packaging and prompt delivery.
2 de dezembro de 2025
Avaliação não solicitada
Resposta da Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
Resposta da Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
Very good service
Very good service. Product as described and prompt delivery.
14 de novembro de 2025
Avaliação não solicitada
Resposta da Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
Easy ordering service & quick delivery,
Easy ordering service & quick delivery,
With secure packaging Thankyou!
18 de novembro de 2025
Avaliação não solicitada
Resposta da Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
Poor communication
Ordered 2 CDs which were described as being in stock. Delivery arrived of 1 item, no mention of when other item would be sent, so I contacted and was told that the only one they had was faulty and they would issue refund.
I contacted again and requested that they reorder for me. No reply, but refund did come through. Very poor communication and disappointing service.
Will be a while before I use again, if I do.
Following your reply I agree that this is not your normal service level.
However, your communication was appalling throughout and I had to prompt you before I received any information from you. I appreciate that things sometimes go wrong but there is no excuse for you not keeping me informed of what was going on.
Had I not chased, I wonder if/when I would have heard from you.
6 de novembro de 2025
Avaliação não solicitada
Resposta da Propermusic.com
Many thanks for your feedback and apologies for the issue with your order. As the last remaining copy of the CD you ordered was damaged/faulty, it failed our quality control tests and we were unable to secure a new copy from the record label, so a refund in full was issued. We hope to be able to serve you again very soon as this is a rare occurrence, as you can see from our feedback.
Quick and efficient!
7 de novembro de 2025
Avaliação não solicitada
Resposta da Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
Resposta da Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
Great service
Good price for unusual vinyl. I ordered. it was delivered quickly. There were no issues. Great service.
15 de outubro de 2025
Avaliação não solicitada
Resposta da Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
A very prompt and thoughtful service.
4 de novembro de 2025
Avaliação não solicitada
Resposta da Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
A perfect exchange
I'd never heard of this store, but they had the record I wanted at a decent price. Swift, painless service. All good, would order here again.
27 de outubro de 2025
Avaliação não solicitada
Resposta da Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon. All new customers are welcome!
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