Had a house fire that started on my neighbours side, straight away Gary got me more AA money for accommodation. The process took a very long time but that was mainly due to insurance. Insurance only w... Ver mais
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Had a house fire that started on my neighbours side, straight away Gary got me more AA money for accommodation. The process took a very long time but that was mainly due to insurance. Insurance only w... Ver mais
A empresa respondeu
We were flooded January 2025. It was a terrible & overwhelming experience & without the knowledge & experience of Simon we don’t know how we would have got through it. He was quickly on the case req... Ver mais
A empresa respondeu
The issues were the failure of a damp course and tree roots breaking a pipe. The Guarantee Protection Insurance denied that the damp course had failed. 3 independent surveys later they were forced to... Ver mais
I cannot recommend Property Assist enough. From the moment I met Simon, on the morning my house was struck by lightening, he made what was an incredibly stressful time easier - taking the reigns and... Ver mais
Our professional team of claim consultants will handle the entire claims process on your behalf, whilst providing you with the same level of expertise and industry knowledge that your Insurers have on their side. We work for you to protect your interests, ensuring you receive your full entitlement under the policy. If you use one of our recommended, highly respected contractors to put your property back in order, our services cost you nothing.
4, Kings Row, Armstrong Road, Maidstone, ME15 6AQ, Maidstone, Reino Unido
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Had a house fire that started on my neighbours side, straight away Gary got me more AA money for accommodation. The process took a very long time but that was mainly due to insurance. Insurance only wanted to demolish half the house and patch it back up. Property claim assist fought for it to be a full demolish and rebuild. Gary always messaged me back including out of hours and answered all my questions and was always on to insurance whenever I asked. I can 100% say property claims assist got me way more than if I just went through insurance, definitely worth it.

Resposta da Property Claim Assist
We were flooded January 2025. It was a terrible & overwhelming experience & without the knowledge & experience of Simon we don’t know how we would have got through it. He was quickly on the case requesting for dryers and helping us get rented accommodation. He handled every single aspect of our complex claim & kept us updated regularly. Whenever we phoned him with questions he always replied & calmed our worries. Thank you Simon.

Resposta da Property Claim Assist
If you are unfortunate enough to have a fire in your home, or need to make a claim on your property insurance, Property Claim Assist are the people I would recommend you call.
After my own house fire, I couldn't see how I was ever going to get my home back. The kitchen was destroyed, with the roof collapsed onto the floor and every piece of equipment in it ruined. The rest of the house had extensive smoke damage, including all the furniture.
Looking at the damage, it was difficult to imagine how the house could ever be restored. This was where Property Claim Assist made such a difference.
They were there when the claims adjuster visited and worked on my behalf, making sure my interests were properly represented and that I received a fair settlement.
They arranged the contractors and appointed a project manager to oversee the repairs, keeping me informed throughout and holding regular progress meetings to deal with any issues.
What initially seemed like an almost impossible task was gradually turned into a process I could understand and have confidence in.
Do yourself a favour: keep Property Claim Assist's contact details with your insurance documents. Hopefully, you'll never need them, but if you do, you'll be very glad you have their number.

Resposta da Property Claim Assist
Following the devastating fire at my home, your guidance and understanding have made a significant difference in helping me navigate a situation that felt overwhelming.
As Liam will know, the past year has been particularly difficult for me. With the loss of my husband just seven months ago, I found myself grappling not only with grief but also with the aftermath of losing my home and all of my belongings due to the lack of insurance. When my husband fell ill almost 16 months ago, I made the difficult decision not to renew our insurance policy, a choice I now deeply regret. Having spent over 50 years with coverage, being without a policy for the past 13 months has left me feeling vulnerable and exposed.
Your regional manager, Liam, was exceptionally helpful during this process. His genuine concern and compassionate approach were evident from the moment he arrived. He took the time to listen to my concerns, which helped alleviate some of the anxiety and stress I felt about losing everything.
The level of personal care and attention I received from Liam was truly remarkable, and it made a world of difference in how I coped with the situation.
If I had the foresight to maintain my insurance, I would undoubtedly choose to work with you both. Your professionalism, combined with your heartfelt empathy, has reinforced the importance of having a supportive team during such trying times. I sincerely appreciate all the time and effort you have dedicated to assisting me.
Please extend my thanks to Liam for his visit and support. I apologise if I took up any unnecessary time, but it was truly invaluable to me. Your collective efforts have been a beacon of kindness during this dark period, and for that, I am incredibly grateful.
Thank you once again for everything.

Resposta da Property Claim Assist
Big thumbs up from us for Property Claims Assist. Our house was flooded to a depth of 2 foot for 48 hours in the depths of winter. Nightmare situation but to have someone on your side who knows their way around insurance claims and who responds instantly with advice and support at any time has been a godsend. All the stress of communication with the insurance company was dealt with by Property Claims Assist, including three complaints that were upheld, and nothing has been too much trouble.
We received every penny of our claim and a refurbished house which we are now refurnishing.
If we had a similar problem again, would we go to Property Claims Assist? You bet we would!

Resposta da Property Claim Assist
I would like to leave a grateful review about Simon and Tom’s services in our very difficult case.
In January 2025, a disaster happened—my son’s house was severely damaged by a huge fire caused by illegal activities carried out by tenants in his buy-to-let property. The 2 floors and the roof were completely destroyed. The stairs, windows, and entrance door were blown away.
After four months, the insurance company paid only enough to rebuild the roof, and the case was then closed.
When Simon Colburn offered to help us make a complaint to the Financial Ombudsman Service, we couldn’t believe it was possible. However, we had nothing to lose, so we agreed.
To be honest, we didn’t believe any money could be recovered. We had already asked our friends to lend us money for the renovation. My son still had to pay his mortgage, so we desperately needed to rent the property out again as soon as possible. It was a very difficult 10 months—we used all our credit cards, and our friends were patiently waiting to be repaid. Tom kept us regularly updated, although at times I felt we were waiting in vain.
I refinanced my property in order to pay off debts, and eventually we managed to prepare the house for renting again.
Then a miracle happened. Tom asked us to send details of our renovation expenses—the ice was finally broken!
Tom Butcher worked tirelessly on our case, and now we are able to repay almost all of our debts. Justice prevailed because people like Tom exist.

Resposta da Property Claim Assist
Our house in Birmingham was flooded due to frozen pipe burst in Jan 25 while we were on holidays. I got in touch with Property Claim Assist (PCA), when I was fed up in dealing with the insurer and their associate loss adjuster, as there were significant delays at their end, even to initiate the basic drying process. Once the initial agreement with PCA was completed, Gary helped mobilisation of their associate team quickly to strip off the carpet and initiate the thorough drying process across the property. He took the control in dealing all matters with insurer in getting the reinstatement work progressed and delivered the property back to us without further delays. Thanks Gary and team for your promptness and timely support.
Having said that, I should mention a few words of admonition. The loss adjuster contacted both Gary and I expressing their willingness to initiate the carpet reinstallation work. Whilst I missed the email, I didn't expect Gary as a service provider would miss as well. This turned out to be a considerable delay in getting the carpet work done, thereby loss at our end, incurring two months of rent not being paid by the insurer. Probably Gary and team might have lost the track of progress as per the plan, that needs improving at his team's end.
Apart from this I have absolutely no complaints against the initiative Gary took to help us out in o e of the most trying g moments of our life. I am very grateful to him for this humane touch in service.i would highly recommend Gary to anyone who seeks similar service.

Resposta da Property Claim Assist
Usually Im person ho not leaving any reviews but this case is different! In our life come biggest life problem. Our house was damaged on fire thanks firefighters wasn’t burning to ashes. Then PROPERTY CLAIM ASSIST step in with Gary on front and make a huge differences in this complicated time for us. They did take a stress from my family did help all ways how impossible event more than they shut. I wish this page have more stars because 5 is not enough. Hope no one have this hard time in your life but if you do definitely choose this company .

Resposta da Property Claim Assist
I can't praise property assist enough and especially Tom Butcher for helping me overturn a declined insurance buildings claim. They were totally professional and superb in all the actions they took to come to a successful conclusion for me.
I would recommend this firm every time.

Resposta da Property Claim Assist
Mums cottage was flooded in October 2023 at the time she was 89, I contacted Claim Assist and spoke to Simon and appointed them to sort the claim out, from the word go he kept me updated every step of the way offering lots of help and positivity, the insurance company were absolutely useless and there loss adjuster even worse considering mum was 89 they couldn’t care a less thank goodness Simon understood the insurance industry and was on our side, who went above and beyond to assist me with mums insurance claim
It would have taken so much longer if I had it to do myself, I am not sure how anyone would cope without a loss assessor in this scenario
he even got mum a considerable cash payout for all the mistakes and time wasting the insurance company put us through, if we were claiming ourselves I am sure this wouldn’t have happened,
I would recommend anyone faced with a major claim to engage with Property Claim Assist
the whole process has been just amazing
I cannot fault this company. I would definitely recommend them to my family and friends.
A special huge thanks to Simon who has been exceptionally caring and supportive.

Resposta da Property Claim Assist
In December 2025 our lives were turned upside down with severe floods. We received a knock at the door from an employee of Property Claim Assist called Liam. From the first interaction Liam was professional but incredibly empathetic. He took time to understand our situation and went above and beyond and returned with a case of water for us as the water was out of use. If I had not been so silly to cancel my insurance policy to save a few quid leading up to Christmas I would certainly use these, Liam didn't walk away after I told them that we have not go insurance, he contacted someone he works with and arranged a meeting with a broker for me. Now I am fully covered and can relax knowing if this happens again, thanks to Liam & Kris

Resposta da Property Claim Assist
David aldwinckle and Simon colburn came onboard when we lost most of our home due to a fire David was very helpful and informative and got us on track because we was very new to everything that was going on we knew we was in good hands and simon kept us updated every step of the way if we needed to know anything he was always there to answer the phone thankyou for all the help once again.

Resposta da Property Claim Assist
From start to finish I have had no issues with Property Claim Assist. From the administration side to the workmanship I cannot fault this company. I would definitely recommend them to my family and friends.
Again a big thank you to Tom Butcher who was in charge of my project.

Resposta da Property Claim Assist
Dreadful experience. Total lack of project management. Unable to provide contractors in Devon and Cornwall so unacceptable delays. Poor complaints procedure and unwillingness to find solutions.

Resposta da Property Claim Assist
Before dealing with Property Claim Assist, I had never even heard of a Loss Assessor, but after an almost total loss house fire in a rental property we owned, I couldn't have been without one. Simon helped us from the beginning in dealing with a complicated claim. He reviewed the policy and coverage, liaised with the insurers and made the whole situation smooth, relieving us of paperwork and stress. With his extensive knowledge of the sector we were able to get a great outcome and the house restored to an exemplar standard. I fully recommend their service.

Resposta da Property Claim Assist
I had a very complicated lengthily case with several parties involved; many times I lost the will to live...
Gary and the teem proceeded diligently, professionally, pragmatic, even carrying for my sanity.
I am deeply grateful to Gary managing to solve such a complex case; THANK YOU

Resposta da Property Claim Assist
Gary and the team at Property claims assist supported us with a very complex subsidence claim on our property.
We brought them in after the insurer denied the claim and we successfully challenged their decision through the financial ombudsman.
It was of real value to have someone who understood the insurance industry on our side, and it greatly aided us to get a successful resolution of the claim.

Resposta da Property Claim Assist
A big thank you to Tom Butcher for a refreshingly frank and honest conversation. His clear advice and guidance has proved crucial. Importantly Tom was prepared to tell me what I may not have wanted to hear and his unflinching approach is exactly what I needed. I would highly recommended Tom and Property Claim Assist.

Resposta da Property Claim Assist
I was dubious about providing my details for a call back but I am very glad I did. I received a call from Tom Butcher who went above and beyond to assist me with my insurance claim issues. He was very friendly, knowledgeable and a pleasure to work with. I fully recommend him and the company. Thanks Tom.

Resposta da Property Claim Assist
When a burst pipe caused a flood in my village cricket club pavilion Property Claim Assist were recommended by a relative of one of our committee. When I spoke to Simon and he outlined the service his company offered I explained that it sounds great but as a small club we could not afford such a service. He explained that it would not cost the club and from that moment he took over negotiations with the insurers and arranged for all necessary trades to attend. At the outset I was really worried that we would not get full reinstatement but the work has now been completed to a very high standard and we are delighted. A really professional service and I would recommend anyone faced with a major claim to engage with Property Claim Assist. Thank you.

Resposta da Property Claim Assist
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