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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Really good quality products and packaged nicely, I purchased their touch grass cardigan during the black friday sale and it’s really versatile to wear, I ended up getting both colours. There’sa lot o... Ver mais

Avaliado com 5 de um total de 5 estrelas

I love that they use ShopPay, especially because I bought pants for my partner during Christmas season. They are currently his favorite pair of pants and wears them weekly. I’ve become interested in t... Ver mais

Avaliado com 5 de um total de 5 estrelas

High quality products. The delivery time was as described and the garments are unique. They do lean toward more relaxed fit and oversized, I am a 170cm tall man wearing S, and the sleeves are a tad l... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered a cardigan and blazer. the blazer lapels were uneven and the cardigan zipper immediately broke. I emailed customer service for a refund - it has been 2 weeks since the start of the email cha... Ver mais

Detalhes da empresa

  1. Design de Moda

Escrito pela empresa

Protémoa's mission today is to create the dream wardrobe for those who understand fashion well but don’t take it too seriously. We're here for modern individuals who know that looking good should never be a burden in the post-fashion world. Protémoa pieces are designed to resonate with every shade of our mood: from the cozy vibes of a friendly hug to an irresistible desire for a spontaneous move. We create pieces that make you look great effortlessly, wherever the night takes you.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

69 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Received my cool red cardigan

Received my cool red cardigan, ordered an XL, and fits perfectly, delivered fairly quickly, i wasn’t in a rush anyways. I think the quality/price ratio is very good.

30 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

good quality pleases

Love everything about Protemoa, the quality of denim and cardigan is fire. Loyal fan of your brand, guys, been following since the launch. I hope you will keep the standards high as they are right now!

10 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Unresponsive Customer Service

There was an issue with my shipment, where my order could not be delivered. This company used CN and Piggyship to ship my order, and Piggyship is quite literally the worst courier service I’ve ever encountered. Even though signs were posted everywhere in my apartment complex, they could not find my apartment’s mailbox hub so they sent my package back.

I could not find the courier info anywhere on the Protemoa website or emails so I could not reach out to the courier. When I contacted Protemoa, they told me they would help resolve the issue by contacting the courier and keep me updated but I’m not sure they did anything.

I have not heard back from them and I’ve been emailing the company periodically for any sort of update. It’s been almost a month and I’m getting frustrating because the company would occasionally respond to my emails with vague info like “we’ll look into it.”

It took only a week for my package to arrive to my city after I placed the order so I’m not sure why an update is taking so long. Protemoa should have at least offered some sort of resolution by now.

20 de novembro de 2024
Avaliação não solicitada
logotipo da Protémoa

Resposta de Protémoa

Dear Jess

We are sorry that you have experienced an issue with the delivery!

We work with several shipping services depending on the country/city, all of them being trusted and recognized worldwide. However, in rare cases, there can be failed attempts of delivery and we recommend to contact the shipping service directly to see what can be done.

If the issue is still not resolved, please email us at care@protemoa.com with your order number and tracking code and we will do the best on our end to see what happened to your order.

Avaliado com 1 de um total de 5 estrelas

Horrible

I ordered at the 4th of September. Got an confirmation email about my order and there it just stops.
I paid extra for fedex express shipping to get it in 3 to 5 days. Now it’s the end of the month and no update on my order. I send multiple emails and a dm on Instagram. Got one response after a couple of days.
They only said they are would ask fedex for an update.
That was it, no contact from there on anymore.

In general I never received an email that the package was shipped. And on the Instagram they posted about the pre orders that were almost ready.

I checked again and nothing on the website or mail says I brought an pre order. So it should be send.

I paid including extra for the shipping 213 dollars
That is just now lost

4 de setembro de 2024
Avaliação não solicitada
logotipo da Protémoa

Resposta de Protémoa

Thank you for reaching out and we are really sorry that you are facing this issue with your order. It might have been that you have accidentally chosen a preorder item or there have been some issue with the freight forwarder and we need an extra info from you regarding the shipping.

Could you please email us at care@protemoa.com with your order number and we would be able to assist you on your order asap and fix the issue?

Best Regards,
Protémoa Team

Avaliado com 1 de um total de 5 estrelas

Only buy if you're CERTAIN you like the…

Only buy if you're CERTAIN you like the product, they do not pay shipping so I just spent £30 to return a £60 jacket that doesn't fit me!
Sizing was way off on their website too.

Nice clothes and I liked the style but it's a gamble.

2 de setembro de 2024
Avaliação não solicitada
logotipo da Protémoa

Resposta de Protémoa

Thanks for your feedback! We’re really sorry to hear that the sizing of the jacket wasn’t quite right for you and that you had to deal with those return shipping costs. We totally get how frustrating that can be.

Return costs can vary depending on the shipping method, and we always aim to keep those as low as possible. We apologize for any confusion about the process and we are aiming to introduce more convenient return methods soon.

Please email us at care@protemoa.com with your order number and we would try to assist you further on this issue.

Best Regards,
Protémoa Team

Avaliado com 5 de um total de 5 estrelas

worth it af

I bought a pair of their B jeans and thought they would not be that good for an ad I saw on Instagram. Since I've bought them, they have been my most used pair of jeans. They look fire af, comfortable and are good quality. Def recommend!!!!!!!!!!!!!!!!!!!!!!!!!!!

10 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good customer service and quality

I ordered their Bjeans almost a year ago, and they have quickly become my favorite pants. I got a size M, and I'm 5'8, 140 pounds; they fit a bit big, but that was my mistake on sizing. Their size chart is accurate and actually really well thought out. Their products are interesting, decently priced, and of good quality. The shipping took a while, but they were active and responsive on their customer service site.

24 de novembro de 2023
Avaliação não solicitada

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